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Etisalat @ Akure, Reiterates Commitment to Customer Care

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Mr. Otuyemi Otule, director, IT Strategy, Planning and Architecture, Etisalat Nigeria, has given an insight into the action plan of the company, explaining that the company sees great opportunities for expansion in the market and to translate them into offers for the customer.

Otule, who stated this during Etisalat Nigeria recently organized a customer forum for its growing subscribers in Akure, encouraged Etisalat customers to be open and take advantage of Etisalat’s offerings.

He added: “as instructed by the NCC, we will ensure that our customers get their call billings for every transaction they make using their Etisalat line. All of these have been designed for the advantage of our customers and I encourage you to make the best use of these opportunities,” he disclosed.

He added that the goal of engaging them in an interactive session to receive feedback on its products, services and general experiences of its subscribers.

Addressing the subscribers at the forum which held at SunView Hotel, Alagbaka, Akure, Etisalat Head Customer Experience and Retention Management, Biola Edun thanked the customers for choosing the Etisalat network despite its late entry into the telecommunication market, and for remaining loyal to the network.

He stated that customers are the sole reason the network continues to grow in the Nigerian telecommunication market and that their satisfaction is key to measuring the company’s performance.

“As a customer-centric company, we value your role as customers in our business, because you play a vital role in the fast and expansive growth of our business. This forum serves as another opportunity to reiterate our commitment to you as customers and to have a one-on-one interaction and feedback session on your experience, thoughts and ideas about our network, products and services. We are so happy for all you have shared with us and we assure you that we will continue to meet your expectations and serve you the best way we can,” he said.

Responding on behalf of the customers, Chief Mrs. Cecelia Omotunde Maradesa, the Iyalode of Akure Kingdom, commended Etisalat for its concerted effort in making communication better in Akure.

“Ever since Etisalat came into this state, we have had cause to always smile, because they keep bringing new things to make our communication easier and better. Recently, they launched their 3G network here in Akure and since then we have had no cause to regret joining this wonderful network. I urge the company to continue to keep to its promise of delivering excellent services,” she said.

Another customer, Mrs. Doris Musa, a staff of the Federal Road Safety Commission, commended the company for bringing its customer forum to the state.

“I am glad I am attending the Etisalat customer forum because it has given us an avenue to have a one-on-one interaction with the company’s team members. Today, we got feedback on the company’s network operations, data services and customer care service, and I am happy that all the issues raised by the customers have been noted and some even resolved here. This shows that Etisalat is indeed a caring company,” she said.


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MoMo PSB, SMEDAN Forge Pact to Digitise Nigeria’s SMEs

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MoMo PSB, MTN Nigeria’s fintech powerhouse, sealed a game-changing pact with the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) on February 3 at its Victoria Island headquarters, unleashing digital and financial tools to turbocharge SMEs nationwide for seamless operations, revenue surges, and sustainable scaling.

MoMo PSB, SMEDAN Forge Pact to Digitise Nigeria's SMEs

MoMo PSB, SMEDAN

The partnership arms SMEDAN-registered merchants with MoMo’s multi-channel arsenal—apps, POS, USSD, partner portals, and custom platforms—to hoover payments across streams, automate payrolls, juggle tills and shop chains, and boss core business metrics from one slick dashboard.

This powerhouse duo targets Nigeria’s SME engine room, where digital chokepoints throttle growth, injecting MTN’s MoMo muscle to slash friction and unlock efficiencies for mama-put hustles to mid-tier factories alike.

Industry watchers hail the MoU as a masterstroke in President Tinubu’s economic revival playbook, fusing government SME scaffolding with private-sector fintech firepower to birth a new breed of digitally dominant entrepreneurs primed for AfCFTA conquests.


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MTN Ignites Teacher Revolution: 5,000 Digitally Armed for Phase Two

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MTN Foundation and SAIL Innovation Lab have roared into Phase Two of their blockbuster Teachers Fellowship Programme, onboarding 5,000 elite educators from Nigeria’s 36 states and the FCT since January 13 to turbocharge public schools with cutting-edge digital wizardry and global teaching firepower.

MTN Ignites Teacher Revolution: 5,000 Digitally Armed for Phase Two

MTN

This mobile-first crusade, laser-focused on arming primary and secondary school titans for the digital economy showdown, kicks off with a grueling four-week virtual bootcamp via WhatsApp and Google Classroom—slashing travel barriers for even the remotest rural warriors.

Organisers promise peer-to-peer fireworks and real-time gut-checks, capping Stage One with a virtual gala saluting milestones before culling the pack to a fierce “Top 500” via engagement, assessments, and hustle for Phase Two’s inquiry-based mastery and deep-dive digital metamorphosis.

MTN Foundation’s Executive Director Odunayo Sanya lit the fuse: “Teachers are the backbone of our education system. By empowering them with digital competencies and innovative teaching methods, we are directly investing in the future of our youth.

This Fellowship Programme is designed to ensure that our educators are not just keeping pace with global best practices but are actively shaping the next generation of innovators and leaders.”

Nigeria’s heftiest private teacher uprising scales from last year’s triumphs, minting classroom commandos as state ambassadors to ignite inquiry-driven, tech-fueled learning revolutions coast-to-coast.


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Onafriq, PAPSS Launch Wallet-Based Payments Pilot from Nigeria to Ghana

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Onafriq Nigeria Payments Ltd, a CBN licenced payment service provider, partners with The Pan-African Payment and Settlement System (PAPSS) to pilot the continent’s first wallet-based outbound payments from Nigeria to Ghana – fully in Naira and instant, without relying on hard currency conversion, in partnership with Banks and Mobile Money Operators.

Onafriq, PAPSS Launch Wallet-Based Payments Pilot from Nigeria to Ghana

The pilot service, approved by the Central Bank of Nigeria (CBN), enables cross-border intra-Africa payments for individuals, merchants, and traders.

In particular, the service will benefit SMEs, the real engine of intra-African trade; all now have access to a faster, cheaper way to reach customers and suppliers across the border.

By reducing barriers to cross-border trade, the new service will allow these businesses to grow their addressable markets and activity. From the 1st of December, this service will be fully operational for a 6-month period.

Through the partnership with PAPSS, Onafriq is supporting the operationalization of the AfCFTA (Africa Continental Free Trade Area) mandate.

The mandate itself is driving tariff-free trade for the 54 member states of AfCFTA. Within the partnership itself, Onafriq provides the mobile money rails, with an ecosystem consisting of over 1 billion mobile wallets.

Meanwhile, PAPSS brings a network of over 160 commercial banks, representing an ecosystem of more than 400 million bank accounts across its 19 African countries of operation.

The two partners are essentially seamlessly connecting two worlds: mobile money and banking. As a consequence, intra-African trade transactions will take place more easily and opportunities will be created.

Currently, Africa is made up of bank and mobile-led markets, with siloes often inhibiting transactions between these economies. However, this partnership will remove these boundaries. With over one billion mobile wallets and 500 million bank wallets across Africa, this partnership will allow for cross-border collaboration at scale.

This partnership builds on Onafriq and PAPSS’ existing partnership for payments into Ghana, announced earlier this year.

Mxolisi Msutwana, Managing Director Anglophone West Africa said, “Our work with PAPSS shows what collaboration at scale can unlock—seamless, secure connections between banking systems and mobile money ecosystems.

“This is how we open bi-directional trade corridors, reduce costs for businesses, and give African enterprises the rails they need to trade with confidence in their own currencies. The vision is continental, but it starts with practical steps like this one.”

Ositadimma Ugwu, Chief Information Officer, PAPSS, added “Too often, African businesses and individuals see borders as roadblocks instead of opportunities. With this step, we’re challenging that mindset, giving Nigerians the ability to send value next door with the same ease as sending a text message.

“Our vision is simple: make Africa’s borders invisible to payments. This pilot makes that a reality, moving us closer to a continent where payments don’t pause at the border.”

This new Nigeria-to-Ghana outbound capability builds on the successful Ghana-to-Nigeria instant payments corridor launched earlier this year – further proof that Africa’s payments future is local, instant, and inclusive.


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