Telecom
NCC Invites Partners for Toll-Free 622 Line

Nigerian Communications Commission (NCC) is seeking the partnership of consumers advocacy groups to increase consumers’ awareness of its 622 toll free line.
Mr Abdullahi Maikano, its Director (Consumer Affairs Bureau), made the call in Lagos during the Fourth Quarter Meeting/Open Forum of the Industry Consumer Advocacy Forum (ICAF).
The theme of the forum was ”Telecoms Consumer Dispute Resolution and Redress Mechanism”.
Maikano said that the 622 toll free line is the number consumers could call to seek redress for their complaints on products and services of telecommunications operators.
He said that the consumers advocacy groups should help to ensure that consumers were aware and utilise the toll free line to resolve issues.
According to him, the telecommunications industry is the most regulated in the country where every operator has customer centre to resolve consumers’ issues.
“NCC is doing what it can to ensure that consumers are aware of the toll free line, 622.
“The consumers advocacy groups should help to collect complaints from consumers and take them to the operators; if the operators are not resolving them, then they should bring the issues to NCC,” he said.
Prof. Felicia Monye, the President of ICAF, said that the ability of consumers to seek and obtain redress was the hallmark of any consumer protection system.
Monye said that for consumers to enjoy their positions as kings, they must arm themselves with the knowledge to enforce their rights.
“In other words, they must know their rights under the law. They must also know their obligations because rights and obligations are reciprocal.
“The importance of effective consumer redress cannot be over-emphasised. If there is no effective redress mechanism, there is no consumer protection.
“In this case, consumer protection will remain within the domain of regulators and suppliers of products and services,” she said.
According to her, ICAF is set to empower consumers with the knowledge to seek redress and serve as active drivers of the telecommunications sector in Nigeria.
Mrs Oluwaleke Ogundipe, the Director, Surveillance and Enforcement of the Consumer Protection Council (CPC), said that apart from providing redress to aggrieved consumers, the best redress would come from the consumers’ understanding of their rights.
Ogundipe said that an informed consumer would know his rights, demand them and probably receive redress without recourse to regulatory agencies.
She said that continuous sensitisation of consumers was necessary in the complaint redress process.
Telecom
TikTok, Instagram Blamed in US Youth Suicide Lawsuit

Major social media giants Meta Platforms, TikTok and Alphabet’s YouTube will face a landmark jury trial this week in Los Angeles County Superior Court over allegations that their addictive designs have fuelled a youth mental health crisis, marking the first such case to reach this stage.

Social Media
The pivotal personal injury lawsuit centres on a 19-year-old Californian woman identified as K.G.M., who claims her childhood immersion in Instagram, Facebook, YouTube and TikTok—engineered with endless scrolls, autoplay videos, notifications and algorithms—sparked severe anxiety, depression and suicidal thoughts.
Dozens of similar suits have surged since 2022 from families, schools and states, accusing the firms of burying internal research on teen harms while prioritising ad revenue through youth-targeted engagement hooks, despite Section 230 protections for user content.
Plaintiffs seek damages and design overhauls, arguing platforms bypassed parents and preyed on vulnerable kids; defendants counter there’s no clinical “social media addiction” diagnosis, no proven causation—kids with issues often use less—and they’ve added safeguards like parental controls and time limits.
Echoing Australia’s under-16 bans, the trial will scrutinise thousands of internal documents, expert testimonies and K.G.M.’s story, potentially expanding tech liability amid debates where studies show complex links, not direct causation, between screen time and disorders like eating issues or self-harm.
A win could mandate warning labels, age gates or algorithm tweaks, reshaping global platforms as U.S. Surgeon General advisories and global scrutiny intensify pressure on Big Tech to prioritise child safety over profits.
Telecom
Meta Tests Paid Subscriptions Across Instagram, Facebook, WhatsApp

Meta is gearing up to trial paid subscription services on Instagram, Facebook, and WhatsApp, aiming to diversify revenue streams beyond advertising while maintaining free core access for all users.

Meta
The subscriptions will offer enhanced tools tailored for everyday users, creators, and businesses, including advanced content creation, sharing, and workflow features distinct from the existing Meta Verified verification program. Unlike a uniform rollout, Meta plans varied testing formats per app to match diverse audiences, experimenting with feature bundles based on user feedback to refine the model.
A key element involves integrating Manus, the autonomous agent firm Meta acquired for $2 billion in December, into these apps alongside its enterprise sales. Manus enables complex task automation with minimal input, with early signs like Instagram shortcuts already spotted by reverse engineer Alessandro Paluzzi.
Video tools feature prominently: Meta’s Vibes short-form video generator in the Meta AI app shifts to freemium, where paid tiers unlock higher monthly creation limits beyond the free baseline. On Instagram, subscriptions could enable unlimited audience lists, non-follower tracking, and anonymous Story views, though specifics for Facebook and WhatsApp remain under wraps.
Drawing from Meta Verified’s 2023 launch—which provides badges, support, and protection mainly for creators—these broader plans target wider appeal amid industry shifts. Ad growth slows against TikTok competition, while Snapchat+ boasts 16 million subscribers at $3.99 monthly, proving demand for value-driven paid perks despite subscription fatigue risks from streaming and storage fees.
Meta will phase tests gradually, prioritizing feedback to shape long-term viability without alienating free users.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
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