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NCC Urged To Be Tougher on Erring Network Providers

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Nigerian Communications Commission (NCC) has been urged to place tougher sanctions on erring network providers that fail to comply with the commission’s directive on quality of service.

 

Some of the subscribers who made these assertions on Thursday in Abuja also commended NCC for making 2017 “Year of Consumer“.

 

According to them, this has helped to put the network providers on their toes in 2017 and urged the NCC to do even more in 2018.



Mr Alex Abitogun, the Chairman, Computer Society of Nigeria, Abuja Chapter said the NCC’s initiative to bring service providers, consumers and key stakeholders in the telecoms sector together to interact was a good initiative.

 

“This kind of platform brings about open interactive session where people can air their views about the telecoms operators’ in general or for a particular service.

 

“People can air their views on whether they are satisfied with the service being provided or not.

 

“On the other side, the telecoms companies will take these feedbacks to improve the relationship with the end users,’’ he said.

 

Mr Thomas Abu, a businessman said the campaign was a welcome development and urged NCC to take the campaign to the rural areas to enlighten the consumers.

 

“NCC has done well but it should take the campaign to those in the rural areas for more enlightenment on the issue.

 

“It should not rest until all service providers adhere to its directives”.

 

Mr Samuel Abah, a fashion designer said he was satisfied with what NCC was doing by informing subscribers on their rights.

 

Abah said the enlightenment programme by NCC had assisted him in knowing so many things he was not aware of about concerning his network.

 

“I am just getting to know a lot of things about my network that I was not aware of before.

 

“I want the NCC to continue with this in 2018.

 

“When I started receiving unsolicited messages and calls I was so angry with my network provider until I heard about the 622 short code introduced by NCC,” he said.

 

Mrs Ama Iyere, a civil servant said the NCC initiative was good as it had helped subscribers to know their rights.

 

It will be recalled that the NCC had on March 15, 2017 flagged off the campaign on the “2017 Year of Consumers’’ to protect consumers and give them their rights.

 

Prof. Umar Danbatta, Executive Vice Chairman NCC, said during inauguration 2017 Year of the Consumer dedicated to the Nigerian Telecoms consumers by the commission.

“The year will focus on two key areas: improving the Quality of Service; Protecting and Educating the Consumer,’’ he said.

He added, that to address the unsolicited calls and messages received by consumers; the NCC introduced the ‘Do Not Disturb’ (DND) facility where consumers are urged to activate the service by dialling 2442.

“There is also the 622 number for the NCC customer complaint line.

NCC intends to increase the awareness level,’’ he said.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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TikTok, Instagram Blamed in US Youth Suicide Lawsuit

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Major social media giants Meta Platforms, TikTok and Alphabet’s YouTube will face a landmark jury trial this week in Los Angeles County Superior Court over allegations that their addictive designs have fuelled a youth mental health crisis, marking the first such case to reach this stage.

TikTok, Instagram Blamed in US Youth Suicide Lawsuit

Social Media

The pivotal personal injury lawsuit centres on a 19-year-old Californian woman identified as K.G.M., who claims her childhood immersion in Instagram, Facebook, YouTube and TikTok—engineered with endless scrolls, autoplay videos, notifications and algorithms—sparked severe anxiety, depression and suicidal thoughts.

Dozens of similar suits have surged since 2022 from families, schools and states, accusing the firms of burying internal research on teen harms while prioritising ad revenue through youth-targeted engagement hooks, despite Section 230 protections for user content.

Plaintiffs seek damages and design overhauls, arguing platforms bypassed parents and preyed on vulnerable kids; defendants counter there’s no clinical “social media addiction” diagnosis, no proven causation—kids with issues often use less—and they’ve added safeguards like parental controls and time limits.

Echoing Australia’s under-16 bans, the trial will scrutinise thousands of internal documents, expert testimonies and K.G.M.’s story, potentially expanding tech liability amid debates where studies show complex links, not direct causation, between screen time and disorders like eating issues or self-harm.

A win could mandate warning labels, age gates or algorithm tweaks, reshaping global platforms as U.S. Surgeon General advisories and global scrutiny intensify pressure on Big Tech to prioritise child safety over profits.


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Meta Tests Paid Subscriptions Across Instagram, Facebook, WhatsApp

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Meta is gearing up to trial paid subscription services on Instagram, Facebook, and WhatsApp, aiming to diversify revenue streams beyond advertising while maintaining free core access for all users.

Meta Tests Paid Subscriptions Across Instagram, Facebook, WhatsApp

Meta

The subscriptions will offer enhanced tools tailored for everyday users, creators, and businesses, including advanced content creation, sharing, and workflow features distinct from the existing Meta Verified verification program. Unlike a uniform rollout, Meta plans varied testing formats per app to match diverse audiences, experimenting with feature bundles based on user feedback to refine the model.

A key element involves integrating Manus, the autonomous agent firm Meta acquired for $2 billion in December, into these apps alongside its enterprise sales. Manus enables complex task automation with minimal input, with early signs like Instagram shortcuts already spotted by reverse engineer Alessandro Paluzzi.

Video tools feature prominently: Meta’s Vibes short-form video generator in the Meta AI app shifts to freemium, where paid tiers unlock higher monthly creation limits beyond the free baseline. On Instagram, subscriptions could enable unlimited audience lists, non-follower tracking, and anonymous Story views, though specifics for Facebook and WhatsApp remain under wraps.

Drawing from Meta Verified’s 2023 launch—which provides badges, support, and protection mainly for creators—these broader plans target wider appeal amid industry shifts. Ad growth slows against TikTok competition, while Snapchat+ boasts 16 million subscribers at $3.99 monthly, proving demand for value-driven paid perks despite subscription fatigue risks from streaming and storage fees.

Meta will phase tests gradually, prioritizing feedback to shape long-term viability without alienating free users.


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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