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NCC Blames Exchanges, Others for High Indebtedness

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Dr. Eugene Juwah, executive vice chairman, NCC
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Nigerian Communications Commission (NCC) has attributed the high incidence of interconnection indebtedness in the telecommunications industry to inability of Interconnect exchanges to pay operators interconnect charges, as well as guidelines on disconnect of owing operators.

The commission has also approved the new “Guidelines on Procedure for Granting of Approval to Disconnect Telecommunication Operators” which it said was necessary because the current one approved since 2004 has outlived its usefulness.

Dr. Eugene Juwah, executive vice chairman, NCC who stated this at the regulatory forum on the high incidence of interconnection indebtedness in the telecommunications industry held yesterday in Lagos said that interconnection indebtedness has become a major source of conflict and challenge which has the potential of destabilizing the success recorded in the industry.

“The issue of interconnection indebtedness is peculiar to Nigeria as it has been observed that this problem does not exist in other jurisdictions,” he noted.

He said that it had been observed that some operators took advantage of the provisions of the old guidelines to deliberately refuse to promptly discharge their financial obligations to their interconnect partners.

The NCC chief noted that this was possible because of the processes that had to be followed before the Commission could authorise the disconnection of an operator.

He said that several operators had also noted that Interconnect Exchanges had also become a major part of the problem.

”They now owe other operators interconnection charges, thus compounding the problem they were meant to alleviate. The problem has continued to escalate and the current cumulative debt profile in the industry is worrisome; if the continued high interconnection indebtedness is left unchecked, it will impact negatively on the industry,” Juwah said.

According to him, the provisions of the new guidelines have taken into consideration the disconnection of all operators, including interconnect exchanges, and shortened the process for granting approval for disconnection.

”This is a measure to ensure that interconnection indebtedness is not detrimental to the effective administration of viable telecommunication businesses,” the EVC said.

Yetunde Akinloye, assistant director, Legal and Regulatory Services, NCC, said that interconnection was critical as it enabled subscribers to communicate across and within networks.

Akinloye said that the new guidelines would promote public confidence and ensure stability, transparency, competition, innovation and growth in the telecoms industry.

It would be recalled that Nigeria CommunicationWeek last week reported that telecommunications operators in the country have reverted to the old system of passing traffic directly without going through clearing houses.

At the moment over 90 percent of traffic exchanged by operators in the industry are routed among operators directly without the use of any clearing house.

Uche Onwudiwe, chief operating officer, Interconnect Clearinghouse Nigeria, one of the Nigerian Communications Commission (NCC) licensed clearing house, said that the reappearance of high indebtedness in the telecom sector in spite of establishment of Clearing Houses is as a result of decision of most operators to route their traffic among themselves.

Onwudiwe, said that such operators are claiming that making use of clearing house in routing their traffic is additional cost compared to direct routing of traffic.

A clearinghouse or interconnect exchange is a company or association that transfers billing records and/or performs financial clearing functions between carriers that allow their customers to use each other’s networks.


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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