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NCC Sets Up Service Level Agreements for Opertaors

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Nigerian Communications Commission (NCC) has commenced the review of its customer Service Level Agreements (SLAs) for the resolution of consumer complaints and escalations to Service Providers.

 

This measure is designed to ensure faster and more effective resolution of consumer complaints in the telecoms industry and improve overall consumer experience on all telecoms networks.

 

The review will be carried out by a joint NCC-Industry Working Committee which the Commission has set up so as to ensure robust Stakeholder participation in the exercise, and in furtherance of its consultative approach to rule-making.

 

Speaking during the inauguration of the NCC component of Working Committee, at the Commission’s headquarters in Abuja, Mr. Sunday Dare, executive commissioner, Stakeholder Management (ECSM) of NCC, reemphasized the Commission’s uncompromising commitment to ensuring superior consumer experience on all telecoms platforms.

 

He noted that as a consumer-centric telecoms regulator, the NCC believes that effective and timely resolution of consumer complaints as fundamental elements of consumer protection, pointing out that these are also fundamental statutory obligations of the Commission as detailed in Sections 4 and 105 of the Nigerian Communications Act (NCA), 2003; the Quality of Service Regulations 2013, the Consumer Code of Practice Regulations, 2007 and other similar instruments.

 

Dare, therefore charged the Committee to ensure that reviewed SLAs entrench the Commission’s consumer-centric focus, whilst also taking due cognizance of the relevant ecosystem, technology and other factors affecting QoS.

 

It would be recalled that the NCC had met with service providers and ALTON, the umbrella industry organisation in Lagos on the 26th of September, 2018 to discuss ways of enhancing the speed and quality of complaints resolution.

 

At that meeting, the Commission had expressed its strong displeasure about delays in complaints resolution, while operators pointed to the need to review some of the SLAs to reflect developments in technology and other factors impacting performance.

 

The meeting therefore resolved to establish a joint NCC-industry Working Committee to study the matter and make recommendations which the Commission will take into consideration in setting out new complaints resolution SLAs for the industry.

 

Dare noted that the NCC component of the Working Committee comprised of subject-matter experts drawn from the various departments of the Commission.

 

He therefore charged them to bring their expertise to bear in developing to SLAs and KPIs which will deliver enhanced consumer experience (CX) and superior Quality of Service (QoS) for telecom consumers on all networks in Nigeria.

 


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Airtel Africa Reports $376m Profit for H1 of 2025

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Airtel Africa reported a profit after tax of $376 million for the half year ended September 30, 2025 as compared to $79 million in the corresponding period last fiscal, benefitting from a $90 million gain largely arising from Nigerian naira appreciation during the current quarter (Q2’26) and the Central African franc (CFA) appreciation during the previous quarter (Q1’26).

Airtel Africa Reports $376m Profit for H1 of 2025

Revenues at $2,982 million for the reported period saw strong growth as compared to $2,370 million in the six months of the last fiscal, rising 24.5% in constant currency and 25.8% in reported currency.

The company said constant currency revenue growth reflects the consistent execution of its strategy, supported by tariff adjustments in Nigeria and continued strong growth momentum in Francophone Africa.

“Our strategy has been focussed on providing a superior customer experience and the strength of these results is testament to the initiatives that we have been implementing across the business,” Sunil Taldar, chief executive officer of the company said in a statement.

He said the company has been scaling the network to build additional capacity to facilitate the rise in both digital and financial inclusion.

“The increase in smartphone penetration to 46.8% reflects the substantial demand for data services across our markets but also highlights the scale of the opportunity to further develop the digital economy,” Taldar said.

Capex for the period stood at $318 million. “We have increased our capex guidance for FY’26 to between $875m and $900m – from ‘between $725 million and $750 million’.

This reflects our decision to accelerate our ability to capitalise on the significant growth opportunity that is available across the region, as is reflected by these strong H1’26 results,” the company said.

During the period, the company continued investments in network with the rollout of over 2,350 new sites to over 38,300 sites and an expansion of its fibre network by approx. 4,000 kms to over 81,000 kms.


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Vitel Wireless Launches October 30, Says “Blue is Here”

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Vitel Wireless Limited, a GSM second level operator, licensed by the Nigerian Communications Commission (NCC) is set to begin nationwide operations on October 30.

Vitel Wireless Launches October 30, Says “Blue is Here”

Kenneth Nwabueze, Chairman and CEO of Vitel Wireless

Themed “Blue is Here,” the launch event will unveil E-SIMs, physical SIMs, and smart connectivity solutions for individuals and businesses

With the tagline “Everything Connected,” Vitel aims to redefine communication in Nigeria through innovation, speed, and trust.

In a statement earlier, Vitel Wireless, said it combines reliability with innovation, leveraging cutting-edge technology to deliver seamless connectivity and intelligent solutions across the country.

“The company’s services go beyond communication — they integrate safety, mobility, and smart systems to enhance how individuals, businesses, and communities connect,” the statement reads.

According to Engr Kenneth Nwabueze, executive chairman, Vitel Wireless, at the heart of the telco’s mission is a bold vision to redefine mobile communication through technology that not only connects people but also protects them.

He highlighted the features saying the device is embedded with IoT-driven devices, smart logistics solutions and AI-powered safety analytics.

“Vitel Wireless is more than a telecom brand — it’s a movement toward a smarter, safer, and more connected Nigeria. Our goal is to bridge technology and humanity, using mobile innovation to improve lives, empower businesses, and strengthen national security,” Engr. Nwabueze said.

He stated that the Vitel Wireless team has interconnected with all major Mobile Network Operators (MNOs) in Nigeria, including MTN, Airtel, and Glo, and has a roaming agreement with MTN for nationwide rollout, extending Vitel Wireless coverage as one of the largest networks in Nigeria.

“Vitel Wireless has partnered with NCC and various law enforcement agencies to define and support key regulatory frameworks that now govern the nation’s telecom space in personal and public safety,” he said.

He added that the value added service includes Xphone -free phone calls and low international calling rates, SecureMe -location awareness solution for personal safety, Oga-App -employment enhancement and performance tool, ISEEYOU -AI-based CCTV with real-time alerts, AssetNow -LBS/GPS-based asset tracker, and many more.

“Vitel Wireless’s nationwide rollout signals a new era for the telecom industry — one where connectivity meets intelligence, and technology serves both purpose and people,” Nwabueze added.


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MTN Nigeria, WWF/NCF, UNDP Nigeria Shortlist 100 Innovators for PachiPanda Challenge

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MTN Nigeria Communications Plc, in collaboration with the Worldwide Fund for Nature (WWF) through the Nigerian Conservation Foundation (NCF), and the United Nations Development Programme (UNDP) Nigeria, has announced the shortlist of 100 young Nigerian innovators for the second phase of the 2025 Nigeria PachiPanda Challenge.

The initiative, launched in 2024, is aimed at fostering home-grown solutions to Nigeria’s most pressing environmental challenges, including climate change, pollution, community conservation, and sustainability.

According to a joint statement by the organisers, the top 100 were selected from a pool of 2,169 applications received nationwide. The selection process involved a rigorous multi-stage evaluation conducted by 20 expert assessors, guided by a robust framework to ensure fairness and consistency.

“The shortlisted innovators represent the brightest minds committed to environmental resilience,” the statement read. “Their solutions span high-impact sectors and are designed to address both national and continental environmental issues.”

The PachiPanda programme offers participants access to mentorship, technical workshops, seed funding, and a network of industry experts. The next phase will see a further evaluation to determine the Top 10 finalists, who will be unveiled ahead of a three-day sprint pitch and masterclass event scheduled for November 2025 in Lagos.

During the event, finalists will undergo intensive training to refine their business strategies and enhance their solutions for broader impact. Winners of the Nigeria PachiPanda Challenge will advance to the continental Africa PachiPanda Contest, where they will compete with other national champions.

Nigeria CommunicationsWeek reports that the programme underscores MTN Nigeria’s commitment to eco-entrepreneurship and environmental sustainability, empowering youth-led enterprises to drive green innovation across Africa.

 


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