Telecom
NCC Says Consumer Protection, Satisfaction are Her Priorities

Consumer protection and satisfaction are the major priorities of Nigerian Communications Commission (NCC), Prof. Umar Danbatta, executive vice chairman of the commission, has said.
Danbatta, said this when the President of Kaduna Chamber of Commerce, Industry, Mines and Agriculture (KADCCIMA) led other officials of the chamber on a visit to the commission in Abuja on Monday.
Represented by Alhaji Ismail Adedigba, NCC deputy director, Consumer Affairs, Danbatta said “the commission places emphasis on consumer rights.
“NCC places more emphasis on issues of consumers as a section of the telecom act 2000 is dedicated to consumer protection.
“Because of that, we have series of programmes by which we make sure that consumers are protected.
“NCC’s priority is to ensure that consumers get value for their money and feel satisfied with services rendered to them.”
The NCC boss said that the organisation disseminate information to educate customers so as to protect them
from being cheated by service providers.
According to him, trade fair is one of the avenues through which NCC educates consumers.
He added that “this year is not going to be an exception because we have KADCCIMA’s invitation to participate in this year’s trade fair in Kaduna.
“We have actually processed the required fees that will enable us to participate at the fair and we plan to go the extra mile to make sure that we organise NCC Special Day and the whole essence of that is to express our support for the activities of the chambers.”
Danbatta said that with respect to the request by the chamber on sponsorship of quiz competitions for secondary schools, there was a circular which prohibit the commission from sponsoring such events “but by way of collaboration, we will see how we can help.”
Earlier, Muheeba Dankaka, President of KADCCIMA, said that the group was in NCC to seek partnership over the forthcoming Kaduna International Trade Fair.
Dankaka said that the fair, with the theme “Consolidating Interface Between Industry and Agriculture for Nigeria’s Sustainable
Development”, is scheduled for March 29-April 7, 2019.
She said that the theme was chosen complement government efforts toward revamping the country’s economy and to drive investment in agriculture and manufacturing.
She added that during the 10-day fair, there would be some flagship events and appealed to NCC to sponsor quiz competitions for senior secondary students in the 19 Northern States.
Dankaka congratulated the NCC boss and the management for “effectively steering the affairs of the commission.”
Mr Ishaya Idi, a Council Member of KADCCIMA, said that the 2019 trade fair was special because it was the 40th anniversary.
Idi explained that KADCCIMA was the first chamber of commerce to stage an international trade fair in Nigeria.
He added that “we are happy that we have attained 40 years, so we will celebrate it in a big way with more exhibitors participating.
“The chamber will use the opportunity of the fair to honour its founding members and beneficiaries.”
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
Telecom3 days agoSpacecoin Secures Licenses to Roll Out Satellite Connectivity in Nigeria, Kenya
Telecom3 days agoGoogle Report: Nigeria Leads Global AI Adoption in Learning, Entrepreneurship
E-Business3 days agoWhat the Retail and E-commerce Sector Should Expect in 2026 in Era of AI-driven Shopping and Privacy
Telecom3 days agoAVEVA Names Khaled Salah Vice President for Africa to Drive Growth
E-Financial3 days agoFG Shops for N900Bn from Domestic Market with High-Yield Bonds
Telecom3 days agoNetflix Switches Warner Bros. Bid to $27.75 Cash Offer as MultiChoice Secures HBO Future
E-Financial3 days agoCBN Raises Alarm over Loan Defaults by Households, Corporates
General News3 days agoTaraba Adopts Electronic Case Management System













