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Connectivity, Hi-Tech Devices Slow Agency Banking @ Rural Areas

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Financial inclusion agents saddled with the responsibility of offering banking services to unbanked especially those in the rural areas where banks are not in sight, have identified poor mobile network connectivity and super agents roll out of advanced technology devices as major challenges of their efforts, Nigeria CommunicationsWeek can now reveal.

 

Fasasi Sarafadeen Atanda, managing director, ECOSA Hybrid Network, operators’ of banking agents in several rural areas across the country, shared with Nigeria CommunicationsWeek of their technologically related hiccups in their operations.

 

According to him, ‘there is inherent challenge of mobile network availability in rural areas for our banking transactions. We use point of sale terminal for our transaction which requires mobile network connectivity for it to work but as a result of poor network connectivity some of our transactions fail which lead to rigorous process of reversal of money.

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“Although, Nigerian Communications Commission has promised to assist mobile network operators to expand their networks to these areas, but with the existing telecommunications infrastructure, poor network connectivity is a problem for us presently,” he said.

 

He also lamented advanced technology devices that super agents roll out for transactions at rural locations which make their work difficult.

 

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“Technology super agents and Fintech are rolling out for us at rural areas are advanced and does not work well at such environment. Image where 4G PoS are deployed at rural area with 2G network coverage, more so banks deploy soft touch Automated Teller Machine (ATM) with programming that speaks English that dwellers hardly interpret.

 

“Super agents with their technology partners also deploy for our use Andriod PoS whose power doesn’t last longer. Android PoS consumes power more than windows powered PoS and considering that there is no electricity supplies at some of these rural areas, such PoS don’t last long before their power goes off.”

 

Atanda however, urged central bank of Nigeria, to review its policies on agent banking to empower Agents to log complains on behalf of their customers on transaction issues.

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Atanda was responding to presentation delivered by Ronke Kuye, managing director, Shared Agent Network Expansion Facilities (SANEF) at DigitalPay conference held in Lagos earlier this week.

 

Speaking on ‘Ubiquitous customer touch-points: The agents banking benchmark for scale’, she identified some impediments to SANEF realizing the objective of increasing financial inclusion to 80 percent by 2020.

 

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Among them are, cumbersome process for BVN enrolment; low proximity to financial access point, where there are only about 17,000 bank branches to serve 100million Nigerian adults;

 

She lamented high cost of transactions to customers, as well as lack of compelling products to attract the unbanked.

 

“There is inadequate financial literacy and campaigns among the unbanked, including language barriers. And also lack of simple interoperable technology/payment platform for account opening and other transactions as well absence of central coordination of stakeholder efforts on financial inclusion.”

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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

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MTN Nigeria is accelerating investments in network expansion and modernization to address rising demand for mobile and data services across the country.

MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

The operator is deploying additional base stations, upgrading existing infrastructure, and expanding fiber connectivity to improve network capacity, coverage, and service quality.

The investments are designed to support increasing smartphone adoption, higher data consumption, and the growing use of digital services by consumers and businesses.

MTN said the expansion aligns with its long-term strategy to enhance customer experience while strengthening Nigeria’s digital infrastructure.

The company expects the ongoing upgrades to improve connectivity, support economic growth, and enable broader access to reliable telecommunications services as demand for high-speed broadband continues to increase.

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Airtel Africa to Connect 5,000 Schools to Free Internet by 2027

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Airtel Africa’s CEO, Sunil Taldar, has announced the telco’s commitment to connecting 5,000 schools across its operating countries in Africa to the internet by 2027 through its philanthropic arm, Airtel Africa Foundation, in partnership with the United Nations Children’s Fund (UNICEF).

So far, the $57m partnership, which was launched in 2021, has cumulatively connected 3,296 schools and provided access to over 2 million learners and about 40,000 teachers. 64 digital learning platforms have been zero-rated thereby enabling more than 11m users to access educational content at no cost.

Speaking during a visit to St. Monica’s Girls School in Lusaka, which is one of the 300 schools already connected to the internet in Zambia, the Airtel Africa CEO stated that the initiative is having a profound impact on the quality of education by expanding access to digital learning resources for African children, in collaboration with governments.

Mr Taldar added: “Students are accessing best-in-class education from the curriculum developed by UNICEF in partnership with various Ministries of Education and provided through Airtel’s connectivity.

“We are also training teachers, so that they deliver digital education effectively. We aim to continue deepening meaningful connectivity in schools by providing free internet access, zero‑rated platforms and training teachers across the continent”.

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Expressing her appreciation, the Headmistress of St. Monica’s Girls’ School, Sr Matilda Soloko said: “Being among the first schools connected in the initial stage, our learners have been able to study using the learning portal and their studies have been intensified. We remain grateful to Airtel and UNICEF.”

UNICEF’s Country Representative for Zambia, Dr Saja Farooq Abdullah said: “What this partnership has brought is really bridging the equality gap and the digital divide. It is making sure that every child learns wherever they are. It was exciting and interesting to see and hear from the girls how they can learn at their own pace, how they can review the materials, and how they do their homework with comfort.

The Director of Secondary Education in Zambia’s Ministry of Education, Yvonne Mwemba Chuulu lauded UNICEF and Airtel for the partnership saying: “At the Ministry of Education, we cannot do it alone, and we are grateful for the partnership that we have today.

“Our children are able to learn in a blended fashion, where we have a teacher who is also employing digital devices. We have also heard from the learners that they are able to access the portal when they are at home, which is a good thing because our learners continue to learn in the comfort of their homes”.

The School Connection programme is expanding digital learning to learners in 13 countries: Chad, Congo, Democratic Republic of Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Tanzania, Uganda, and Zambia. By equipping these schools with internet connectivity and training teachers on using the digital tools, it is providing children, particularly in underserved and remote regions, with the digital tools and skills they need to thrive.

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Airtel Africa Foundation is advancing inclusive development across four strategic pillars, Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

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DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

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MultiChoice has officially become a wholly owned subsidiary of French media company Canal+, marking the completion of one of the largest acquisitions in Africa’s media and entertainment industry.

DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

The integration brings the South Africa-based pay television operator under the full ownership of Canal+, a global media group with operations in 70 countries.

Announcing the completion of the transaction on Thursday, Chief Executive Officer of Canal+ Africa and MultiChoice, David Mignot, described the development as the beginning of a new phase of growth for the broadcaster.

“MultiChoice is now a full subsidiary of a truly international media group operating in 70 countries.

“The group was founded in France, is listed in London and Johannesburg, and has a strong African presence with operations in more than 45 countries,” Mignot said.

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The acquisition combines Canal+’s international operations with MultiChoice’s extensive footprint across sub-Saharan Africa, where it serves millions of households through its DStv and GOtv platforms, as well as the Showmax streaming service.

According to Canal+, the integration will strengthen MultiChoice’s competitive position by giving it access to broader financial resources, technology, content partnerships and operational expertise.

The company said the combined business would increase investment in local content production, sports broadcasting and streaming services as competition intensifies from global platforms such as Netflix, Amazon Prime Video and Disney+.

The transaction is also expected to provide MultiChoice with greater access to international markets at a time when traditional pay television operators are adapting to changing consumer viewing habits and the rapid growth of digital streaming platforms.

Canal+ has expanded steadily across Africa over the past decade and now assumes full control of a business operating in more than 45 African countries, further strengthening its position in the continent’s media and entertainment sector.

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The acquisition followed Canal+’s gradual increase in its shareholding in MultiChoice, which began in 2024.

After exceeding the regulatory threshold, the company launched a mandatory offer in April 2024 to acquire the remaining shares of the Johannesburg-listed broadcaster.

Following regulatory approvals and shareholder acceptance, Canal+ secured control of MultiChoice in 2025 before completing the process that has now made the company a wholly owned subsidiary.

Industry observers describe the acquisition as one of the most significant media transactions involving an African company, reflecting a broader trend of consolidation as global entertainment firms seek greater scale to compete in the streaming era.

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