Telecom
Softcom Harps on the Use of Technology to Meet SDGs 2030

Softcom, an indigenous technology company and technical partners to the Federal Government of Nigeria on the N-Power project, hosted a conference with the theme: Combating Poverty: Role of Technology in driving social change in Africa.
The conference, which held at Softcom’s headquarters in Lagos, sought to advance technological solutions to Nigeria and Africa’s socio-economic development challenges in light of upcoming conversations at WEF on shaping inclusive growth, and creating high quality employment opportunities.
Speaking at the conference, Yomi Adedeji, CEO, Softcom said the 12 year old company is focused on addressing fundamental development issues tied to Identity, Payment, Data & Learning.
He said these four pillars formed the bedrock upon which any development initiative would rest.
“For any development initiative to be successful, we have to first solve the issue of identity.
“This is because a one-to-all approach at solving development issues will make little impact and limit sustainability.
“Individuals function within economic clusters or communities. It is important to take cognisance of these peculiarities in designing any intervention programme.”
Mr. Afolabi Imoukhuede, SSA to the Government on Job Creation, noted six pillars comprising identity, digital literacy, education, agriculture, financial services and health that would facilitate social inclusion and national development.
He added that strong government participation in policymaking, resource allocation and ecosystem development is required to fast track development in these areas.
Imoukhuede lauded Softcom and other partners on their technical expertise in implementing the N-Power project, describing Softcom’s intervention as the ‘eureka’ that brought government’s objectives to light.
“A traditional method of implementing the program would have limited enrolment and training delivery to fewer than 40,000 participants; however, with the aid of technology, the programme was able to enrol over 500,000 beneficiaries for the graduate and non-graduate programme across the 774 local governments in Nigeria”.
Expressing his delight at the successful implementation of the N-Power project, Imoukhuede stated, “Nigeria now has a transparent, replicable and scalable model that can be adopted across all tiers of government and for all types of development initiatives.
“N-Power will expand into other connected economic clusters that will ensure sustainability and inclusive growth.”
The critical role technology played in the implementation of the N-Power project from the application stage to selection, training and remuneration processes was emphasised.
Speaking further, Adedeji said “we designed a platform that guaranteed transparent recruitment, and beneficiary verification, which ensured that no ghost worker existed in the N-Power programme.
“In addition, the platform enabled effective and seamless multi-stakeholder collaboration.”
In his concluding remarks, Adedeji said “In order to lift whole communities out of poverty and ensure inclusive growth, our development must be led by data and planning, not just ideas.
“We must take advantage of technology to identify and enrol our people into the National identity system so everyone can be known and verified; we must democratize quality education, ensuring equal access for everyone, and aggressively drive financial inclusion to ensure that money and the services associated with it are universally accessible.”
The N-Power Impact Report was also launched at the event. A documented guide for institutions interested in replicating similar socio-economic development initiatives across Africa.
The SDG Agenda 2030 of ending poverty, ensuring equitable quality education, and promoting lifelong learning opportunities for all was also referenced.
The event also featured a panel and open discussion session with outcomes that sought to drive an agenda for inclusion and social change for Africa’s accelerated development with technology as the driving force.
Dignitaries present at the event were: Mr. Afolabi Imoukhuede, Senior Special Assistant (SSA) to the President on job creation; Mr Kayode Pitan, Managing Director, Bank of Industry; Mrs. Toyin Adeniji, Executive Director Micro Enterprises, Bank of Industry; Mr Ernest Umakhihe, Permanent Secretary, Ministry of Budget and National Planning;
Others are Mr. Premier Oiwoh, Managing Director and Chief Executive Officer of Nigeria Inter-Bank Settlement System Plc (NIBSS); Dr. Olatunde Adekola, Senior Education Specialist, World Bank Group; Mr Tobias Wolfgarten of German GIZ Operations; and Mrs Hilda Kragha, CEO, Jobberman.
Telecom
From Import Dependency to Local Capacity: Nigeria’s Tech Manufacturing Journey

The recent escalation in the US-Israel conflict with Iran has delivered a sharp reminder of Nigeria’s economic vulnerability. As oil prices surged past $100 per barrel and fuel costs climbed by 35% at Nigerian pumps, a troubling paradox emerged: Nigeria, a major crude oil producer with Africa’s largest privately-owned refinery now operational, still found itself buffeted by global energy shocks originating thousands of miles away.

Zinox
The closure of the Strait of Hormuz and resulting disruptions to global energy markets exposed the deeper structural challenge facing Nigeria’s economy. Despite domestic crude production and the operational Dangote Refinery, Nigeria has struggled with rising inflation, which reached approximately 27% in 2025. The crisis illuminated an uncomfortable truth: decades of import dependency have left Nigeria’s economy precariously exposed to external shocks, even in sectors where the country possesses natural advantages.
This vulnerability extends beyond energy. Nigeria’s technology sector offers a particularly instructive case study in the costs of import reliance, and the transformative potential of local capacity as the pathway to economic stability and technological sovereignty.
Against this backdrop, Zinox Technologies stands as a compelling counternarrative. Founded in 2001 by technology entrepreneur Leo Stan Ekeh, Zinox operates West Africa’s only computerized digital assembly plant. As Nigeria’s first indigenous computer manufacturer, Zinox demonstrates what becomes possible when vision, investment, and commitment to local capacity converge.
The company’s reach extends beyond traditional computing. Zinox’s innovation spans renewable energy through iPower and home electronics with iTEC, addressing Nigeria’s chronic power challenges with locally-assembled solar solutions and backup systems designed for Nigerian conditions. This diversification reflects sophisticated understanding: true technological sovereignty requires integrated capabilities.
Zinox’s journey offers a clear case study in how indigenous companies can drive transformation. By focusing on local assembly and manufacturing of computer hardware and digital devices, the company has contributed to building a domestic technology ecosystem that supports government institutions, educational systems, and private enterprises. This approach not only reduces reliance on foreign imports but also creates jobs, transfers knowledge, and strengthens national capacity.
The implications are significant. Every locally assembled device represents a step away from foreign exchange exposure. It also signals a shift in mindset — from consumption to production. In a country where demand for technology continues to rise, especially with the acceleration of digital adoption, the importance of local manufacturing cannot be overstated.
Beyond economics, there is also a strategic dimension. Technology is no longer just a commercial tool; it is a defense tool and a national asset. Countries that control their technology supply chains are better positioned to innovate, secure their data, and compete globally. In this context, companies like Zinox are not merely businesses; they are enablers of national development.
Furthermore, local capacity development has a multiplier effect. It stimulates ancillary industries such as logistics, retail, maintenance, and technical services. It also fosters entrepreneurship, as more Nigerians gain access to affordable and reliable technology tools needed to participate in the digital economy.
Yet, while progress has been made, there is still work to be done. Scaling local manufacturing requires sustained policy support, infrastructure investment, and a deliberate focus on skills development. It also calls for stronger collaboration between the public and private sectors to create an environment where indigenous innovation can thrive.
Encouragingly, the momentum is building. There is a growing recognition that Nigeria must move beyond being a consumer market to becoming a production hub. This shift is not only necessary, it is urgent. Global uncertainties will continue to test economies, and only those with strong internal capabilities will remain resilient.
The current global crisis offers clarity. If the Strait of Hormuz is not reopened or supply chains to imports are fractured, only countries with strong domestic manufacturing capacity will weather the storm. Those dependent on imports suffer disproportionately.
The story of Zinox Technologies underscores what is possible. It shows that with the right mix of vision and execution, Nigeria can chart a new course, one defined by self-reliance, innovation, and sustainable growth. As the country navigates an increasingly complex global landscape, the message is clear: the future belongs to economies that build, not just buy.
Telecom
Airtel Becomes World’s Second Largest Telco as Global Customer Base Surpasses 650 Million

Bharti Airtel has announced a major milestone in its global operations, crossing 650 million mobile subscribers worldwide, a scale that now positions the company as the second-largest telecommunications operator on the planet by customer base.

Crossing this threshold reflects a network of immense scale, the capacity to reach customers across diverse markets with consistent quality, and the ability to deliver experiences shaped by sustained innovation.
In Nigeria, Airtel has continued to scale infrastructure at a pace unmatched in its recent history. Over the past three years, the company has increased its national site count from just above 13,000 to nearly 17,200 sites, including more than 1,560 added in the last twelve months. This expansion deepens capacity in high-demand corridors and extends high-speed coverage to previously underserved regions.
The latest industry data from the Nigerian Communications Commission (NCC) underscores the significance of this growth. As of December 2025, Nigeria recorded 145,141 base stations across 2G, 3G, 4G and 5G layers. Of this national infrastructure, Airtel accounts for 46,918 base-station layers, reflecting its substantial contribution to the country’s radio access network and its push to absorb rising data consumption.
Nearly 99 percent of Airtel Nigeria’s sites are now 4G-enabled, positioning the operator as one of the few with a near-ubiquitous high-speed broadband footprint. Thousands of sites have been upgraded for capacity in the past year alone, enabling improved speeds and more stable performance during peak usage.
That expansion underpins Nigeria’s rising internet adoption. According to the latest regulator figures, Nigeria’s internet penetration recently climbed above 50%, with Airtel recording among the largest monthly increases in new internet subscribers, driven by network upgrades across states and rural corridors.
Strategic Connectivity and Redundancy
Airtel is also tackling a critical infrastructure challenge for the Nigerian digital economy: reliance on a single international internet gateway. The company is advancing plans for its second submarine cable internet breakout point at Kwa Ibo in Akwa Ibom State, early in the 2Africa cable system rollout, to provide faster and more resilient national connectivity across regions. This significant investment aligns with global best practices in network diversity and redundancy, ensuring a more stable digital experience for consumers and enterprises alike.
Digital Finance at Scale: SmartCash
Airtel’s digital finance arm, SmartCash, has gained traction in Nigeria’s competitive mobile money ecosystem, now serving over 3 million active users. The platform is supported by an expansive agent network and digital services that lower barriers for everyday financial transactions and savings.
Outstanding Human Touch: Retail Reach
Across Nigeria, Airtel’s retail distribution network stands as one of the sector’s most extensive, with approximately 4,000 exclusive outlets bringing services, support, and products closer to customers in small towns, communities, and high-traffic urban hubs. That footprint drives both access and engagement in a market where localized presence remains a competitive differentiator.
As Nigeria’s digital economy continues to evolve, Airtel is committed to sustained innovation — from expanded fibre backbones and advanced mobile broadband to future-ready services that include satellite-enabled solutions and enterprise-grade digital platforms. These efforts help ensure that connectivity, commerce, and creativity thrive across Nigeria and beyond.
Telecom
Compensation for Poor Service Quality is Automatic- NCC

Nigerian Communications Commission (NCC) has said that compensation of subscribers for poor service quality, such as persistent network outages or failed calls is automatic.

This initiative aims to ensure fairness by mandating that operators provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs).
According to the NCC, operators are required and mandated to identify affected subscribers and provide compensation directly.
In a framework for compensation of consumers published on its website, NCC said that it has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
The NCC also stated that the directive does not replace existing consumer protection mechanisms.
The NCC, said the directive adds a direct compensation mechanism for affected subscribers and aligns with measures set in existing legislations such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024.
This directive applies to only Mobile Network Operators licensed and operating in Nigeria that have failed to meet their Key Performance Indicators on Quality of Service. For Internet Service Providers (ISPs) operating in Nigeria, a compensation framework is already in place.
To be eligible to receive compensation
. You experienced poor network service in an affected Local Government Area; and
- You made at least one outgoing revenue generating event (billed call, SMS, or data session) during the relevant period.
The compensation covers service failures affecting voice, data, or SMS services.
Operators are required and mandated by existing regulations to monitor their network performance across locations and service disruptions against Quality of Service KPIs.
This enables them to identify affected subscribers without the need for individual complaints.
Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
Short, isolated interruptions and immediately remedied interruptions may not qualify
Compensation will be provided in the form of airtime credits.
This airtime credit will not have utilisation restrictions, and subscribers will be able to use it for voice calls, USSD sessions, data subscriptions, etc on the operators’ network.
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