Telecom
Danbatta Reveals Initiatives to Address Key Industry Issues, Explains Early Data Depletion
Experience of early depletion and rise in data consumption by telecoms consumers are not necessarily as a result of ‘illegal deductions’ or ‘sharp practices’ by Mobile Network Operators (MNOs) but more as a result of varied factors.
This was the position of Prof. Umar Danbatta, executive vice chairman (EVC), Nigerian Communications Commission (NCC) during a presentation at the monthly briefing on Short-Term Key Performance Indicators (KPIs) by agencies under the Federal Ministry of Communications.
During a presentation by the management of the Commission to the Hon. Minister of Communications, Dr. Isa Ali Pantami and other officials of the ministry, Danbatta spoke extensively on what the NCC has been doing in key areas of its regulatory mandate.
Such areas of mandate include reduction of cost of data, stemming the tide of ‘illegal deduction’ of data, addressing the issue of invalidly-registered Subscriber Identification Module (SIM) cards; as well as efforts in ensuring continuous compliance with the maximum 2 percent Call Drop Rate (CDR) directive to telecom operators on Quality of Service (QoS) delivery, each of which Danbatta and Directors in the Commission took turns to discuss extensively with the Minister.
On the issue of data, the EVC said “The ‘illegal deduction’ of subscriber data was not in the real sense of the word illegal and was also not as a result of any proven ‘sharp practice’ by the operators.”
According to him, “the reasons for the rise in data consumption and depletion, which is classified by some users as ‘illegal deduction’, include the advancement in technology, which has led to the rise in applications, updates and services that leverage on this technology and advancement of supportive data infrastructure.”
Others, according to him, are increase in video-based advertising content by social media companies which in some cases are layered on free services offered by the companies; auto updates of apps on the phone over mobile data network without any sort of prompting or intervention by the user of the mobile phone.
While making a presentation to the Honourable Minister, Engr. Bako Wakil, director, Technical Standards and Network Integrity, NCC, stressed that while regulatory efforts are ongoing towards a downward review of cost of data and improved quality of data services for telecom subscribers, the drivers of the cost of data provision and quality of service in Nigeria are, however, not entirely within the control of the Commission. These data provision drivers and factors include Right of Way (RoW) issues, fiber cuts, vandalism, multiple taxations, insecurity and power outages as well as site access denial that tend to temper seamless service provision.
Speaking on measures being taken by the Commission towards curbing proliferation of pre-registered SIM cards in the country, Danbatta elaborated on a broad-based identity management database solution being worked on to permanently curb the menace.
He noted that, “In view of the grave impact of pre-registered SIM cards and other SIM-related crimes on national security of the country arising from this challenge, the Commission is considering implementing a robust Identity Management Solutions to curb the menace once and for all as the telecom sector transit into a new SIM Card Registration Regime based on the Mandatory Use of National Identity Number (NIN) Regulations issued by the National Identity Management Commission (NIMC).”
On Call Drop Rate, Danbatta said, based on its monthly monitoring of operators’ level of QoS delivery, “the CDR across all mobile networks this year has been below 1 per cent threshold, a situation that has steadily and relatively improved quality of service (QoS) of telecoms consumers.
Meanwhile, Hon. Minister Dr. Isa Ali Pantami has commended the NCC for doing well in enlightenment on consumer issues and other ongoing initiatives, added that “we can re-strategise and heighten campaigns in all media, especially in local languages.”
The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.
The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.
The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.
NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
PalmPay User Shares Experience on Fintech Apps to Trust in Nigeria
Stakeholders Demand Stronger Governance and Infrastructure to Drive Tech Adoption @ Lagos AI Summit
Nigerians Target Self-Improvement, Business Startups in 2026 Google Data
35 Million Nigerians Face Acute Hunger in 2026, UN Warns
How Inside Jobs and Policy Shocks Trigger Nigeria’s Rising Loan Crisis
Banks quietly move to enforce new ₦50 transfer levy from Jan. 1
Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity
Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone
19 Nigerian Banks Meet CBN Recapitalization Targets Ahead of March Deadline
Nigeria’s Internet Usage Hits 1.24m Terabytes – NCC
E-Business2 days agoFirm Detected a Scam Exploiting OpenAI’s Teamwork Features
Broadcasting2 days agoDG NCC Tasks University Dons on Research Commercialization, IP Management to Build Global Competitive Ecosystems
E-Financial2 days agoMoMo PSB Expands Cross-Border Transfers Across Africa
E-Financial2 days agoBanks to Cut Fraud Response Times to Under 30 Minutes
Telecom2 days agoFG Expands 3MTT Programme Across the Country
News2 days agoFirms Face Gaps Between AI Ambition and Execution
Telecom2 days agoMTN Foundation Trains 2,000+ Young Nigerians in ICT for SME Growth
E-Financial2 days agoUnity Bank Launches Upgraded Unifi App to Boost Digital Banking