E-Financial
Reps Probe Banks over Faulty ATMs, Extortion
The House of Representatives and the Consumer Protection Council (CPC) have launched an investigation into allegations of indiscriminate seizure of customers’ money by malfunctioning Automated Teller Machines (ATMs).
The probe came after the House Committee on Justice headed by Ali Ahmad (PDP-Kwara) adopted a petition from bank customers who thought the development could imperil the Central Bank of Nigeria’s cashless economy policy if not checked.
The petition, according to Ahmad, states in detail how customers have been going through hard times in carrying out electronic transactions due to malfunctioning ATMs.
“The petitioner narrated how he went through due process by making formal complaint of reporting the non-dispensing of his money while his account was debited.
“He resorted to the petition and the House of Representatives’ intervention two months after the incident to curb further tactical manipulation of the banking system,” Ahmed said.
The lawmaker noted that withholding customers’ money for more than the stipulated period could not be condoned by parliament. The petition reads in part: “The banks would continue to indulge in this since there is no sanction to make banks responsible by ensuring that their ATMs are always in good condition.
“It may not be out of place that the trend might be deliberate, probably in a bid to use unsuspecting customer’s money to ease their (banks’) financial pressure.
“This is because if all the incidences are recorded and the funds aggregated by all the banks, there is no doubt that we will be talking about millions of naira being deliberately denied customers while the banks are feeding fat on it.
“These funds are held supposedly for 10 working days, which translates to at least two weeks and the owner of the fund is made to run from pillar to post and at the end of the day, no interest is added to the fund.
“Fidelity Bank and Diamond Bank and other banks in general should be investigated for extortion and if found guilty should be appropriately sanctioned.”
The petitioner insisted that the excuse of Internet failure could not hold because customers were charged appropriately by the banks for services rendered.
He added: “It must also be remembered that no customer dare default on repayment of loan for a day without sanction from the bank.
“It would not be out place to remind you that it was confirmed by the CBN that as at the first quarter of this year, banks in Nigeria have defrauded unsuspecting customers of N8.6bn. “The House has also opened investigation into tax collection, remittance and level of compliance with FIRS regulations by banks.
“Malfunctioning ATMs might just be another means of sustaining the frauds perpetrated by these banks.” The petition was referred to Committee on Public Petition while the CPC has since commenced its investigation.
E-Financial
CBN to Raise N700Bn in First Treasury Bills Auction this May

Central Bank of Nigeria (CBN) is set to raise N700 billion through a Nigerian Treasury Bills auction scheduled for May 7, marking its first issuance for the month in line with its second-quarter borrowing plan.

Details from the tender notice, issued on behalf of the Debt Management Office (DMO), show that the offering will be split across three maturities using the Dutch auction system.
The apex bank plans to issue N100 billion in 91-day bills, N50 billion in 182-day bills, and N550 billion in 364-day bills, with the longer-tenor instrument expected to attract the strongest investor demand due to higher yields.
The auction forms part of the Federal Government’s broader domestic borrowing strategy aimed at managing liquidity and funding short-term obligations.
It also kicks off two planned NTB issuances for May, with another N650 billion auction scheduled later in the month.
Investor participation is expected to remain strong, supported by favourable system liquidity and sustained interest from institutional players such as pension fund managers and financial institutions.
Analysts say the auction outcome will offer key insights into yield direction and overall market sentiment as the second quarter progresses.
Recent activity in the Treasury bills market highlights the government’s aggressive borrowing pace.
In April alone, total allotments exceeded initial targets, signalling robust demand and the government’s willingness to take advantage of market conditions.
E-Financial
Why African Crypto Brands must Communicate like Banks, Not Startups

By John Kokome
Across Africa, cryptocurrency has evolved from a fringe experiment into a serious financial instrument. From remittances and cross-border trade to inflation hedging and digital savings, millions of Africans now interact with crypto not as speculation, but as utility.

Yet while the market is maturing, many African crypto brands are still communicating like Silicon Valley startups, fast, flashy, informal, and overly obsessed with hype. That approach may have worked in the era of early adoption. It will not sustain trust in the era of mainstream finance.
The future belongs to crypto brands that communicate like banks.
This does not mean becoming boring, bureaucratic, or detached. It means understanding that financial services are built on trust, clarity, consistency, and accountability. Customers can forgive a fashion brand for vague messaging. They cannot forgive a financial platform for uncertainty.
Across the continent, trust remains one of the biggest barriers to financial innovation. Consumers have witnessed collapsed schemes, frozen wallets, rug pulls, and overnight disappearances disguised as “investment opportunities.” Many people do not distinguish between legitimate blockchain businesses and opportunistic fraudsters. To the average customer, they often look the same: sleek logos, social media promises, referral bonuses, and aggressive influencer marketing.
That is where communication becomes strategic.
Banks spend decades refining the language of confidence. They explain risk. They publish policies. They reassure customers during uncertainty. They understand that silence during a crisis can trigger panic. Crypto brands operating in Africa must adopt the same discipline.
When customers ask where their funds are stored, how transactions are processed, what happens during delays, or how disputes are resolved, the answers should not be buried in jargon-filled FAQs. They should be visible, simple, and repeated consistently across channels.
In practical terms, this means moving away from the startup culture of “move fast and explain later.” Financial trust does not work that way. If a platform experiences downtime, users should hear from the company immediately. If regulations change, brands should educate users calmly and clearly. If there are risks, they should be disclosed honestly, not hidden beneath marketing slogans.
African regulators are also paying closer attention to the digital asset sector. From the Central Bank of Nigeria to the Securities and Exchange Commission, institutions increasingly want visibility, compliance, and consumer protection. This should not be seen as hostility. It is a signal that crypto is entering the serious room of finance.
And in serious rooms, communication standards matter.
The brands that will thrive are not necessarily the loudest on social media. They will be the most credible. They will issue timely updates, publish transparent policies, train customer-facing teams, respond professionally to complaints, and speak with the calm authority expected of custodians of value.
Take remittances as an example. Many Africans use crypto rails because traditional transfers can be expensive or slow. But if a user sending school fees from United Kingdom to Nigeria encounters a delay, speed is no longer the only concern. Assurance becomes everything. A prompt explanation can retain a customer. Silence can lose them forever.
This is where African crypto brands have a strategic advantage. They understand local realities better than many global competitors. They know the pain of currency volatility, settlement delays, and fragmented payment systems. But local relevance alone is not enough. They must pair innovation with institutional-grade communication.
At FlashChange, for instance, the broader lesson is clear: in a trust-sensitive market, users do not only buy rates or speed. They buy confidence. Every message, update, customer response, and public statement contributes to that confidence.
The next growth phase of crypto in Africa will not be won solely by technology stacks, token listings, or referral campaigns. It will be won by reputation.
Banks learned long ago that money moves where trust lives. Crypto brands on the continent must learn the same lesson, and fast.
Because if you are handling people’s value, their savings, or their transfers, you are no longer just a startup. You are a financial institution in the public mind. Communicate accordingly.
John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa.
E-Financial
Access Bank Warns Nigerians against Fake WhatsApp Investment Groups using Aig-Imoukhuede’s Identity

Access Bank has said that scammers are impersonating, Aigboje Aig-Imoukhuede, former group chairman, with fraudulent WhatsApp investment groups and warned Nigerians to avoid and report groups.

The fake WhatsApp investment groups masquerading under the name “Value Growth Club,” lure unsuspecting members of the public into investment schemes.
In a public disclaimer issued yesterday, the bank said the fraudsters were falsely presenting themselves as associates of Aig-Imoukhuede and linking his name to Gotham Capital in a calculated bid to lend credibility to the scam.
Access Bank said checks had confirmed that Aig-Imoukhuede has no affiliation whatsoever with the WhatsApp groups or any related investment platform, stressing that the respected banker neither created, endorsed, nor authorised any initiative known as “Value Growth Club.”
The lender emphatically stated that its former chairman was not involved in any WhatsApp-based investment competition, trading group, or financial initiative tied to Gotham Capital or any similar entity, and described the representations as false, misleading, and fraudulent.
It urged members of the public not to join the groups, or send money, or disclose personal or financial information to anyone claiming to be associated with the purported platform.
The bank also advised individuals who may have encountered the groups to exit immediately, report the accounts through appropriate channels, and ignore further contact from the operators.
The warning comes amid heightened regulatory concern over the proliferation of digital investment scams in Nigeria.
Earlier this year, the Securities and Exchange Commission (SEC) similarly flagged the Value Growth Platform, warning that the entity displayed characteristics consistent with a Ponzi-style operation.
The commission said the platform had portrayed itself as a sophisticated investment service offering market intelligence, portfolio guidance, and third-party trading services, but investigations showed that its claims were misleading and potentially unlawful.
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