E-Business
Microsoft Exposes 250m Customer Records

Over the New Year, software giant Microsoft exposed nearly 250 million customer service and support (CSS) records on the Web.
This is according to UK-based firm Comparitech, which says the records contained logs of conversations between Microsoft support agents and customers from all over the world, spanning a 14-year period from 2005 to December 2019.
All of the data was left accessible to anyone with a Web browser, with no password or other authentication needed, the firm says.
The Comparitech security research team led by Bob Diachenko uncovered five Elasticsearch servers, each of which contained an apparently identical set of the 250 million records.
Diachenko immediately notified Microsoft upon discovering the exposed data, and Microsoft took swift action to secure it.
“We’re thankful to Bob Diachenko for working closely with us so that we were able to quickly fix this misconfiguration, analyse data and notify customers as appropriate,” says Eric Doerr, general manager of Microsoft.
Timeline of the exposure
Comparitech says in total, the data was exposed for about two days before it alerted Microsoft and the records were secured.
– 28 December 2019: The databases were indexed by search engine BinaryEdge.
– 29 December 2019: Diachenko discovered the databases and immediately notified Microsoft.
– 30 and 31 December 2019: Microsoft secured the servers and data. Diachenko and Microsoft continued the investigation and remediation process.
– 21 January 2020: Microsoft disclosed additional details about the exposure as a result of the investigation.
“I immediately reported this to Microsoft and within 24 hours all servers were secured,” Diachenko says.
“I applaud the Microsoft support team for responsiveness and quick turnaround on this despite [it being] New Year’s Eve. We do not know if any other unauthorised parties accessed the database during that time.”
Diachenko explains that most of the personally identifiable information – e-mail aliases, contract numbers and payment information – was redacted.
However, he points out that many records contained plain text data, including but not limited to customer e-mail addresses, IP addresses, locations, descriptions of CSS claims and cases, Microsoft support agent e-mails, case numbers, resolutions and internal notes marked as “confidential”.
Comparitech notes that even though most personally identifiable information was redacted from the records, the dangers of this exposure should not be underestimated.
The data could be valuable to tech support scammers, in particular, it says.
“Tech support scams entail a scammer contacting users and pretending to be a Microsoft support representative. These types of scams are quite prevalent, and even when scammers don’t have any personal information about their targets, they often impersonate Microsoft staff. Microsoft Windows is, after all, the most popular operating system in the world,” the firm says.
It points out that with detailed logs and case information in hand, scammers stand a better chance of succeeding against their targets.
“If scammers obtained the data before it was secured, they could exploit it by impersonating a real Microsoft employee and referring to a real case number. From there, they could phish for sensitive information or hijack user devices.
“Microsoft customers and Windows users should be on the lookout for such scams via phone and e-mail. Remember that Microsoft never proactively reaches out to users to solve their tech problems – users must approach Microsoft for help first. Microsoft employees will not ask for your password or request that you install remote desktop applications like TeamViewer. These are common tactics among tech scammers,” Comparitech says.
E-Business
NOTAP to Commercialise University Research, Expands Patent Drive

National Office for Technology Acquisition and Transfer (NOTAP), has commenced the process of patenting and commercialisation of research works by universities and other research institutions in the country.

Dr. Obiageli Amadiobi, director general of NOTAP
Dr. Obiageli Amadiobi, director general of NOTAP, stated this in Abuja, during an interaction with journalists on her achievements since assuming office.
Speaking on the theme, “Strengthening Indigenous Capacity: NOTAP’s Drive for Technology Transfer, Local Content Development, and Innovative activities,” Amadiobi said the agency had involved both the academia and industry so that researchers can work on topics brought forward for commercialisation purpose.
“My minister is very intentional about this– very intentional about commercialisation of research results, which we have already submitted to him. They are meaningful researches, which we need to commercialise.
“We have established 69 intellectual property technology transfer offices in 69 universities that we are still counting. We have informed the vice chancellors of Nigerian universities to set up such offices and we will come and educate them on intellectual property and technology transfers.
“As we are doing this, we are also taking record of all the researchers of these universities and research centres and documenting them in a compendium.
“So, we have compendiums from the universities to us and we put them in a database. If you will recall, recently, the ministry, our supervising ministry, which is the Federal Ministry of Innovation, Science, and Technology, launched a programme titled Energise Commercialisation. This entirely was for commercialisation of all R&Ds,” she said.
On research Institutions carrying out research on areas of industry needs, she said, “NOTAP is bridging the gap between research and development with industry needs, “it is on our programme called the NITDF, NOTAP Industry Technology Transfer Fellowship. By this programme, we engage the universities and the industries, in what we call the triple helix. We liaise with the universities and the industries to sponsor, the industries will sponsor a Ph.D candidate in a Nigerian university to conduct relevant researches.
“They will provide the topics that they want researches for and such students will research on that with the assistance of the industries, because they wear the shoes, so they know where it pinches them. But usually, there are Ph.D candidates already established. This year alone, we certified about 15 of them to enter into this programme and they have gone into the various universities.
“And we are still looking for people to update some of the projects; the research topics we already have. But we are not getting enough persons to do the researches. So, we are going to do further advertisement to see if other candidates will come up.
E-Business
FG Unveils Digital Postcode System for MDAs

Federal government has launched a drive to standardise operations across all Ministries, Departments, and Agencies (MDAs) through the nationwide adoption of the new National Digital Alphanumeric Postcode System.

Dr Bosun Tijani, minister of Communications, Innovation and Digital Economy, launched the initiative at a high-level stakeholder workshop on Thursday in Abuja.
The conference, themed “Embedding the Nigerian Digital Postcode in Public Service Delivery,” brought together key stakeholders to discuss the adoption of the system across government institutions.
Represented by Nadungu Gagare, permanent secretary of the Ministry, declared that the initiative was a critical pillar for the country’s economic and security framework.
“The Nigerian Digital Postcode represents far more than an improvement to postal services. It is a strategic national asset. Without accurate location intelligence, governments struggle to plan effectively, emergency responders lose valuable time, and financial institutions face verification challenges,” he said.
Tijani said the Alphanumeric digital postcode system was a pathway and a defining moment for Nigeria’s digital transformation under the Renewed Hope Agenda of President Bola Tinubu.
He said an accurate national addressing system would enable government agencies to plan better, improve emergency response, support credible census and elections, expand financial inclusion and ensure citizens were not excluded from essential services because of poor location data.
The Minister commended NIPOST for leading the initiative and urged MDAs and state governments to integrate the system into their operations, stressing that its success would depend on collaboration, interoperability, and nationwide adoption.
Omotola Odeyemi, postmaster general and chief executive officer, Nigerian Postal Service (NIPOST), explained that the digital postcode system creates a “common language of location” for the entire government.
She urged federal and subnational entities to integrate the infrastructure into their daily operations to maximise its value.
“Just as digital identity has helped to establish who a citizen is, this National Digital Postcode helps us to determine where services, opportunities, and interventions should be delivered. Its success will not be measured by the number of postcodes that we generate but by the lives that we improve,” the NIPOST boss explained.
Mrs Didi Esther Walson-Jack, head of the Civil Service of the Federation, represented by Dr Abdul Sule Garba, permanent Secretary of the Service Welfare Office, pledged full administrative backing for the rollout.
She noted that the civil service would be properly equipped to adapt to the data-driven system.
“The operationalisation of the Nigerian digital postcode is a strategic initiative that has the potential to significantly improve public administration, service delivery, and digital governance across the country,” Mrs Walson-Jack added.
The workshop featured live demonstrations and technical panel sessions focused on linking the new digital postcode system directly into national healthcare, social protection, education, and electoral planning.
E-Business
Kaspersky Warns of a Large-scale Campaign using Fake Free Software to Deploy a RAT via ScreenConnect

A remote admin tool ScreenConnect is being distributed through fake websites designed to mimic the official pages of well-known software products.

In total, researchers identified more than 90 domains spanning 10 languages, including English, Arabic, Spanish, Chinese, German, Portuguese, and Russian, enabling the attackers to reach a wide range of victims worldwide. The campaign targets both individual users and organisations using Windows.
After detecting an incident through its Managed Detection and Response, Kaspersky uncovered a large-scale campaign in which attackers used fake websites to spread installer archives disguised as popular software, including OBS Studio, DNS Jumper, DS4Windows, Glary Utilities and Bandicam.
To drive traffic to these pages, the threat actor also used search engine optimisation techniques to place them high in search results.
Across more than 90 identified fraudulent software sites, the same tactic was observed: victims who downloaded what appeared to be legitimate software instead received a hidden ScreenConnect remote administration tool, which gave the attackers persistent access to compromised devices and allowed them to deploy AsyncRAT, an open-source trojan capable of giving them full control over infected systems.
Domain registrations linked to this campaign peaked in February 2026; in 2025, the same attacker had used fake websites to disguise malicious installers as games.
Infection occurs through malicious archives containing a legitimate, signed Microsoft file, install.exe, alongside the install.res.1033.dll library. The DLL is loaded onto the device via a DLL sideloading technique and deploys a ScreenConnect service that awaits further instructions from the attackers.
“The campaign targets both users downloading free utilities from the Internet and corporate networks, where remote access tools are often allowlisted and granted elevated privileges.
“Its danger lies in its potential to facilitate large-scale credential theft and unauthorised access to systems, with the stolen data typically later resold on dark web forums,” says Denis Kulik, lead SOC Analyst at Kaspersky.
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