Telecom
Is ICT Keeping its Promise As Pandemic Hits the World

By Roula Tayan
As the world faces an unprecedented crisis in the form of Coronavirus COVID-19, Information and Communication Technologies (ICT) is playing a critical role in bringing people together while social distancing is being practiced across the world.
More than ever, information, unified collaboration, and telecommunication including mobile networks form a critical backbone that enables families, health workers, public safety officials, education institutions and critical businesses to stay connected during this global crisis.
ICT at this time is an open ecosystem that empowers and accelerates the ambitions of all those who meaningfully engage with it. The potential for ICT in connecting people and sharing knowledge instantly during crisis is game-changing and universal. It is also transforming many social and economic aspects of our lives, such as education, healthcare, business and professional development.
As educational institutions quickly pivot toward online learning, both students and teachers have found great value in the use of digital tools and connectivity. During this time, service providers are enabling customers to access learning environments over the cloud throughout the duration of the closed schooling period.
The use of mobile technologies in distance e-learning enables students and faculty in dispersed locations to access video, audio and text-based course materials and actively engage in online discussion forums and real time virtual classrooms.
ICT is also profoundly changing our cultural experience during these challenging times, not only in terms of new technology-based access, production and dissemination, but also in terms of participation and creation, and learning and partaking in a knowledge society.
More than 2,000 world-class museums and galleries are now creatively offering virtual tours and online exhibitions in an attempt to keep their audience connected from the comfort of their homes.
Many business organizations have taken a precautionary approach to limit the spread of COVID 19 by advising their employees to work from home. Some Gulf states are unblocking previously blocked conferencing and collaboration tools to help companies and schools carry out remote meetings and virtual classes effectively.
The unprecedented scale for concurrent remote access to IT platforms is putting a strain on the organizations’ IT infrastructure as well as fixed and mobile communication providers.
IT departments are busy scaling their gateway networks and cloud computing systems to make sure home workers can receive and send emails, access company data, participate in audio and video conferences, and collaborate effectively.
Ericsson is committed to stay close to its customers during these challenging times and help them provide the best possible connectivity and network quality. Ericsson engineers and staff are working to keep the networks up and running.
Through our partnerships, we have demonstrated the powerful role ICT can play in transforming societies as well as humanitarian response by creating long-term solutions that support both efficiency and efficacy.
A key consideration is knowing what technology to leverage and how to best make use of equipment, data and partners. In addition to providing the basic connectivity, we are also exploring how we might implement services such as automation and data analytics to improve resilience and crisis response in the future.
Network traffic data can be an important source of near real-time data on human mobility during an emergency; for example, we know that more network traffic routed to residential areas as opposed to city centers, malls and business hubs.
While there are many crisis management preventative measures to employ during a global crisis such as the COVID-19 pandemic, a major focus is on technology and stabilizing its performance to accelerate and expand access to critical systems and resources.
Today we are living a new reality and as our society and daily lives transition into using even more advanced digital services, the quality of mobile networks is proven to be of greater importance to keep us connected in ways that we had not experienced before.
Roula Tayan is Head of IT at Ericson Middle East
Telecom
Aba to Host MTN’s “The Gathering” with Pitchathon Offering ₦5 Million Prize Pool for Emerging Startup Founders

MTN’s Youth cultural and lifestyle event “The Gathering” will hold in Aba at the Prime Event Centre from June 14 to 15, 2026, with a high-stakes Pitchathon designed to spotlight and reward the most promising early-stage founders in the city, offering a total prize pool of ₦5 million.

The competition will award ₦2.5 million to the winning startup, ₦1.5 million to the first runner-up, and ₦1 million to third place, giving young entrepreneurs not just funding, but a direct platform to validate their ideas in front of investors, consumers, and industry stakeholders.
The Aba Pitchathon follows a highly successful Lagos edition of The Gathering on 100, which took place at the National Stadium, Surulere, from April 22 to 26, where eight startups collectively received ₦45 million in seed funding after pitching solutions across fintech, healthtech, agritech, edtech, and creative technology.
At the Lagos edition, Hurpham Africa emerged as the overall winner with ₦15 million in funding support, followed by Coconoto Ltd with ₦10 million and Rava Send with ₦5 million. Five other startups – URI Social, Dulces Jams, Kindly Book, Africa Medical Marketplace, and MyFund – each received ₦3 million, alongside visibility and MTN business ecosystem support.
Organisers say the goal is to deepen access to opportunity across Nigeria by taking The Gathering on 100 beyond Lagos into high-potential commercial hubs like Aba, where entrepreneurship continues to thrive.
Registration is now open via The Gathering’s official website. Entrepreneurs, builders, and early-stage founders in Aba and surrounding cities are encouraged to apply for a chance to pitch live at the event.
Telecom
Meta Unveils AI-Powered Business Agent to Support Customer Engagement

Meta has unveiled a new artificial intelligence-powered tool, Meta Business Agent, designed to help businesses automate customer interactions, boost sales and improve operational efficiency across its messaging platforms.

Meta
The announcement was made at the Conversations 2026 event in London, where the technology company introduced the platform as part of its efforts to expand AI-driven business solutions.
According to Meta, the Business Agent will enable businesses to provide round-the-clock customer support on WhatsApp, Messenger and Instagram, helping them respond to inquiries, recommend products, book appointments and manage sales conversations.
The company said more than one million businesses are already using AI-powered business agents on WhatsApp and Messenger to engage customers.
Meta noted that with over one billion people connecting with businesses daily across its platforms, the new tool would help organisations deliver more personalised and relevant customer experiences.
The company explained that businesses could set up the Business Agent within minutes or integrate it into existing enterprise systems.
Features of the AI assistant include answering business-specific questions, making product recommendations from company catalogues, qualifying sales leads, booking appointments and facilitating transactions.
The platform also allows businesses to determine when human agents should take over conversations requiring additional support.
Meta disclosed that the Business Agent would now be expanded globally to businesses of all sizes and integrated into Instagram, where many companies also engage with customers.
The company said access to the tool would initially be free, while paid subscription plans tailored to different business categories would be introduced in the coming months.
In addition to customer engagement functions, Meta said the Business Agent could serve as an operational assistant by providing business owners with daily briefings, summaries of customer interactions and insights from conversations conducted overnight.
The technology firm added that future updates would enable the platform to perform more advanced functions, including market research, product insight generation, calendar management and competitive intelligence analysis.
Meta also announced the launch of the Meta Business Agent Platform, a new infrastructure designed to help businesses build, customise and deploy AI agents at scale.
The platform supports integration with hundreds of business systems, including e-commerce and customer service tools, allowing AI agents to perform tasks on behalf of organisations.
According to Meta, the platform offers enterprise-grade controls, governance mechanisms and measurement tools to ensure businesses can manage customer interactions securely and effectively.
The company said the initiative reflects its commitment to helping businesses leverage artificial intelligence to improve customer service, increase productivity and drive growth in an increasingly digital economy.
Telecom
Digital Encode Calls for Immediate Action as Cyber Threats Escalate Nationwide

Digital Encode Limited, a leading information security and governance, risk, and compliance (GRC) advisory firm, has issued an urgent cybersecurity advisory following a surge in security breaches affecting financial institutions, government agencies, fintechs, and other organizations across Nigeria.

Digital Encode
Cyber threat actors have recently exposed data purportedly from both private and public institutions in Nigeria, underscoring the growing need for stronger cybersecurity frameworks, proactive threat monitoring, and coordinated incident response measures.
But Digital Encode’s advisory highlights a troubling pattern: most recent cyber incidents are not driven by sophisticated zero-day exploits, but by preventable weaknesses in basic security configurations, credential management, and operational controls.
According to the advisory signed by Professor Obadare Adewale Peter, Chief Visionary Officer of Digital Encode Limited, attackers are increasingly exploiting misconfigured systems and publicly exposed assets, such as unsecured databases, open cloud storage buckets, leaked API keys, and critical servers exposed to the internet, many of which are easily discoverable through open repositories, cloud indexing tools, and even dark web marketplaces.
The advisory outlines critical areas of concern, including publicly accessible cloud storage exposing sensitive customer and operational data; hardcoded secrets in web and mobile applications, including API keys and tokens; leaked credentials in repositories and deployment artifacts; weak internal access controls and over-reliance on single authentication layers; exposure of administrative endpoints, API documentation, and development environments in production; uncontrolled use of Third-Party Hosting platforms such as Vercel, Netlify, and Render; poor token lifecycle management and weak authentication, inadequate vendor risk management and monitoring controls
Digital Encode noted that these vulnerabilities are widespread across organizations, particularly in financial institutions, payment service providers, Fintech companies and public sector platforms, where similar exposure patterns continue to recur.
Not a Technology Problem, But an Execution Gap
“Organizations affected in recent breaches were not compromised due to highly advanced attacks, but due to lapses in enforcing existing security controls, like, ensuring that no cloud resources linked to organizations whether AWS S3, Azure Blob, Google Cloud Storage, or Firebase allow anonymous access, Verify that no cloud credentials or API tokens are exposed in public or private repositories, container registries or deployed applications, and all external and internal APIs must enforce authentication and authorization controls at all times” Prof. Obadare stated.
The advisory stresses that most of these risks can be mitigated with readily available tools and best practices, underscoring a critical gap between security policy and implementation.
Urgent Actions Recommended
Digital Encode has called on organizations to act immediately by conducting a comprehensive audit of all internet-facing assets, including third-party systems; revoking and rotating all exposed or potentially compromised credentials including passwords, API keys, and access tokens; reviewing historical logs to assess the extent of any prior exploitation; engaging vendors to address third-party security exposures; fixing identified misconfigurations and validating remediation efforts; strengthening monitoring, logging, and threat detection systems; and documenting remediation steps and residual risks for governance and compliance.
The firm also emphasized the need for improved visibility into shadow IT and unauthorized deployments tied to employees’ accounts, which increasingly serve as entry points for attackers.
Call for Proactive Security Posture
Digital Encode reiterated its commitment to supporting organizations through enterprise-wide security assessments and independent validation of implemented controls.
“We strongly advise that this advisory be actioned without delay,” Prof Obadare warned, adding that proactive security hygiene, not reactive response, will determine resilience in Nigeria’s evolving threat landscape.
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