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Opinion: It’s Time to Get Serious About User Data

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By Andrew Bourne, Regional Manager, Africa, Zoho Corporation

Over the past few years, tech-savvy customers and younger, more dynamic, employees have forced businesses in all sectors to completely change their way of operating. But with that transformation has come an unprecedented threat in the shape of the harvesting and misuse of personal data by technology vendors.

For their part, customers expect every company they interact with to use technology in a way that makes their lives simpler and more efficient. After all, if they can change insurers or buy groceries with a few taps of their smartphone, why shouldn’t they be able to do the same when it comes to investing or getting property-buying advice?

Employees, meanwhile, expect to be able to interact with their companies in the same way they do with the products and services they themselves use as consumers.

But if organisations aren’t careful with the technology vendors they use, they may not only be putting their customers at risk, but also their own reputation and ultimately, their bottom line. As organisations evaluate their path forward, it is therefore critically important to step back and determine what they are giving up to rapidly stay ahead.

From a personal perspective, it is generally understood that using Google, Facebook, and Twitter comes with a compromise – people pay for these free services by allowing them to track their online behaviour constantly, giving up control of their data. They are, essentially, “surveillance companies”.

The majority of websites monitor customers, users, and prospective customers through cookies; small lines of code designed to track a visitor. Companies pay significant amounts to access the information these cookies collect, so they can target them with advertising. This happens secretly, and without an individual being aware their data has been packaged and distributed to other companies with ulterior motives. What we must recognise is that it happens in the business-to-business (B2B) world as well.

B2B companies allow surveillance companies to track their users while on their properties. Surveillance in the form of trackers can be found everywhere on B2B websites. Salesforce, SAP, WorkDay, NetSuite, and Slack, common applications in today’s professional environments, all employ surveillance tools that track things such as user browsing habits.

It’s not surprising that most Nigerians feel a massive disconnect between how their personal data should be treated and how it actually is. According to a survey by the Web Foundation, 97% of Nigerians view the treatment of their personal data as a major concern.

B2B companies use products and services from surveillance companies in exchange for their users’ data, but users are not informed about it. This practice happens on websites, and it happens on mobile devices. It is everywhere.

Data is priceless, and safeguarding it should be an organisation’s greatest responsibility. It’s important to challenge any company that collects and sells user data to stop adjunct surveillance to protect – and respect – customer privacy.

All organisations should ask if their technology vendor is running its products on a public cloud, where they can track you or client’s behaviour or data. Most public cloud companies also have ad-based business units, and as we know, ads and privacy don’t mix. In order to remove trackers from all ad-supported companies, have they developed tools internally? Where are the “Trojan horses” within the confines of their products?

It has been said that data has surpassed oil in value. For businesses who grow by exploiting consumer’s personal data, it’s gold dust. Sure, some things can be monetised; personal data should not be one of them.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Business

Privacy Crisis May Undermine Local Hosting of Data by Banks, Fintechs

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Nigeria’s weak data protection guardrails may undermine the recent directive by Central Bank of Nigeria (CBN) to banks, fintech firms, and other payment service providers to store payment transaction data generated within the country  local servers.

Privacy Crisis May Undermine Local Hosting of Data by Banks, Fintechs

CBN said that the new rule will start from January 1, 2027, as part of new measures to strengthen oversight of the fast-growing digital payments ecosystem.

This will also provide the country greater control over critical data infrastructure, allowing authorities to easily access records, conduct audits, enforce compliance, and investigate, especially in cases where criminal offenses are involved, reducing delays often caused by intermediation between local and foreign entities.

Apart from data sovereignty, the CBN added that moving transaction records from foreign servers will help drive investments in local data centers and cloud storage capacity.

Though reliable estimates are hard to come by, it is believed that Nigeria loses over N60 billion in hosting data in foreign servers.

But a coalition of civil society organizations (CSOs), has raised concerns over safety measures in place to protect data of Nigerians, despite having data protection laws in place.

The coalition, comprising Media Rights Agenda, Paradigm Initiative, Digital Rights Lawyers Initiative, and Accountability Lab Nigeria, among others, released the “Protected From the State, Not By It: Nigeria’s Data Protection Crisis Is a Crisis of Implementation,” where they criticized regulators’ failure to effectively enforce data protection laws, which led to rising cases of digital fraud and rampant illegal sale of sensitive information.

There have been leaks of sensitive voter, financial, and personal records.

For instance, there was alleged unauthorized access to the Continuous Voter Registration (CVR) database of the Independent National Electoral Commission (INEC) during a nationwide CVR exercise.

INEC earlier released the preliminary findings of its investigation into the matter, saying that it found no external breach of its systems and that the personal information of over 90 million registered voters was not compromised.

Despite this, CSOs argued that the incident underscored the lack of oversight, adding that it showed that while data privacy laws are in place, sensitive information can be easily moved from a secure government database and into the hands of private political entities.

The coalition also pointed out regulators’ failure to conduct human rights impact assessments on public surveillance systems before related programs were deployed, urging the government to act on these issues by subjecting public institutions to the same compliance requirements as private organizations.

“This is the asymmetry at the heart of the crisis: citizens are under-protected from data abuse and over-exposed to state monitoring and punishment,” the CSOs stated.

 

Additional report by coingeek

 

 


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AI-Powered Scams are Biggest Payment Fraud Threat -Visa Report

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Visa, a multinational firm into payment card services says Artificial intelligence enabled scams have emerged as the fastest-growing source of consumer payment fraud globally as cybercriminals increasingly target people.

AI-Powered Scams are Biggest Payment Fraud Threat -Visa Report

Visa stated this in its Mid-year 2026 Biannual Threats Report released on Wednesday in Lagos.

The report said scammers were increasingly using AI tools and social engineering tactics to manipulate consumers into authorising fraudulent payments themselves.Premier League Fixtures

It indicated that from July to December 2025, Visa identified nearly one billion dollars in scam-related activity, making scams the largest category of consumer payment fraud.

According to the report, fraudsters now impersonate trusted brands and institutions, create a sense of urgency and deceive victims into completing seemingly legitimate transactions.

The report said stronger network-level security had reduced opportunities for direct system compromises, forcing criminals to shift their focus to exploiting human trust.

It revealed that fraud involving device tokens declined by 9.6 per cent between July and December 2025, compared with the same period in 2024.

The report identified accelerating scams, growing use of AI in fraud, migration of attacks from technology to people, and evolving ransomware trends as key developments shaping payment security.

It stated that global ransomware activity rose by 26 per cent during the review period compared with the corresponding period in 2024.

However, only 23 per cent of ransomware victims paid ransoms, the lowest level on record, reflecting improved resilience and recovery capabilities, according to the report.

Commenting, Mr Paul Fabara, chief Risk and Client Services officer, Visa, said that payments at network level continued to get safer, but threats were evolving faster than ever

Fabara said criminals were increasingly using deception, urgency and AI-enabled tools to exploit trust, requiring stronger collaboration across the payments ecosystem.

Also, Andrew Uaboi, vice president and Cluster head, Visa West Africa, said AI had significantly lowered the barriers to entry for fraudsters.

“What once required deep technical skill can now be executed with a prompt,” Uaboi said.

He said intelligence-driven defence and coordinated action across the ecosystem were becoming increasingly critical to protecting consumers from emerging threats.

 

 


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How to Build a Safer Cyberworld for People, Business, and Society

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Kaspersky has released its Sustainability Report for 2024–2025, outlining how the company is working toward a safer and more resilient digital future.

The report reflects Kaspersky’s broader commitment to responsible business — protecting people and organisations from cyberthreats, supporting law enforcement cooperation, investing in secure technologies, and helping strengthen the digital resilience of societies and economies.

In 2024-2025, the company continued advancing digital sustainability and strengthening global cyber resilience, reducing thedisruption, financial losses and social risks caused by cyber incidents, and enabling safer and more stable conditions for digital adoption across economies and societies.

Over the period, the number of detected advanced persistent threat (APT) groups and operations has increased significantly — by 74% compared to 2023, supported by intelligence gathered through five dedicated Expertise Centers.

Building a safer cyberworld

A significant part of Kaspersky’s social impact comes from the company’s cooperation with global law enforcement agencies. During the reporting period, the company contributed to joint operations with INTERPOL and AFRIPOL that resulted in the arrest of more than 2,600 suspected cybercriminals.

From a sustainability perspective, this shrinks the opportunities attackers can exploit — making digital environments safer for governments, businesses and individuals, and lowering the long-term economic and social costs associated with cyber incidents.

During the reporting period, Kaspersky formalised its collaborations with AFRIPOL, signing a five-year cooperation agreement, and delivered cybersecurity training to law enforcement representatives from 23 African countries, covering the fundamentals of Security Operations Center (SOC) operations and advanced threat hunting techniques.

This capacity-building work has a compounding effect: as local teams become more capable of independently detecting and responding to threats, the overall resilience of the digital ecosystem increases, while the cost and duration of cyber incidents decrease over time.

Implementing future tech

To effectively protect people, businesses and public institutions from evolving cyberthreats, Kaspersky constantly improves its security solutions and conducts cybersecurity research to stay one step ahead of attackers.

In 2024–2025 the company was granted 155 patents, including 135 AI-related ones. Its global R&D team of around 3,000 employees also produced 373 research publications. Together, these efforts help advance the baseline of secure technologies available to the market.

This reduces systemic vulnerability in digital infrastructure and supports more stable technological adoption at scale.

Responsible innovation frameworks further reinforce this effect. By joining the European Commission’s AI Pact and supporting the UN Global Digital Compact, Kaspersky has aligned its development practices with emerging global governance standards.

This contributes to sustainability by helping reduce the risks of unsafe AI deployment, such as misuse, bias or system exploitation, which could otherwise undermine trust in digital transformation.

The company’s Cyber Immunity approach, implemented through KasperskyOS, adds another layer of long-term sustainability impact by shifting security from reactive protection to architectural resilience.

Instead of repeatedly patching vulnerabilities, systems are designed to be inherently resistant to compromise, which reduces maintenance overhead, lifecycle risk and resource inefficiency in securing digital environments.

Among the new product launches, the Kaspersky eSIM Store expanded the company’s offering beyond cybersecurity into mobile connectivity. By reducing reliance on physical SIM cards and making global mobile access more seamless, the solution supports more sustainable travel and digital lifestyles.

Together with that, Kaspersky also released Kaspersky Cloud Workload Security for protecting cloud workloads wherever they reside: on servers or virtual machines, or in private, public, or hybrid clouds, etc.

“At Kaspersky, we see cybersecurity not only as a technology issue, but as a social one. Every day, people rely on digital services to work, communicate, study, receive services and manage their lives and they need to be able to do this safely.

“That is why our sustainability agenda starts with our core expertise: protecting people, organisations and critical systems from cyberthreats. But it also goes further — through responsible innovation, transparency, partnerships and support for communities.

“This report shows how our technologies, research and cooperation with partners translate into practical impact: fewer risks, stronger resilience and a safer digital environment for everyone,” said Maria Losyukova, Head of ESG & Sustainability at Kaspersky.


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