E-Financial
KPMG Decries Poor Digital Capabilities of Nigerian Banks

A recent study on the digital capabilities of the Nigeria banking industry carried out by KPMG Nigeria has revealed that most of the banks in the country lacked the ability to onboard a customer with end-to-end digital services.

The study, which covered 17 banks, discovered that, “85 per cent of them were unable to onboard customers digitally end-to-end.”
The 17 banks were Access Bank, Ecobank Nigeria, Fidelity Bank, First Bank of Nigeriam, First City Monument Bank, Guaranty Trust Bank, Heritage Bank, Keystone Bank, Polaris Bank, Stanbic IBTC Bank, Standard Chartered Nigeria, Sterling Bank, Union Bank of Nigeria, United Bank for Africa, Unity Bank, Wema Bank and Zenith Bank.
It described ‘digital onboarding’ as a customer banking journey experience that spanned across account opening and customer profile creation on any channel of choice like mobile banking, digital lending, self-service and customer care services without requiring the customer to visit any branch to complete the process.
The report, which was unveiled during an online media briefing by the Partner and Lead, Digital Transformation, KPMG, Mr. Boye Ademola, stated that banks need to improve their digital capabilities in order to deliver products and services via digital channels.
“From an industry perspective, we note that banks need to build capacity to transform user journeys by embracing design thinking principles, onboard customers digitally, articulate a pragmatic self-service agenda that will further reduce traffic at branches, reduce cost-to-serve and operational risks, embrace digital lending and digitize contact centres to cope with scale.
“The availability of products and services on some channels while absent on others portends a need to re-architect backend systems with a focus on APIs. Front-end systems (channels) should generally call services through APIs provisioned at the backend,” Ademola said.
He noted that it was in this light that KPMG performed a Digital Channels Scorecard (DCS) for retail banks in Nigeria, which provided an industry perspective of how effective banks are in delivering products and services to customers via digital channels.
It measured the quality of UX (user experience) as customers traverse a range of journeys to access products and services on four distinct digital channels, namely mobile banking, internet banking, USSD, and Chatbot.
The KPMG categorised the banks’ digital capabilities into four clusters of leaders, challengers, followers and late starters. It stated that leaders are banks that could onboard customers digitally end-to-end without the need to visit branches or agents and deliver innovative products to enrich payment and transfer offerings as well as embarked, “on an aggressive play to accelerate their self-service agenda for customers and are able to engage and resolve customer complaints on the channels.”
The challengers, according to the KPMG’s report, are banks that performed well on the user digital journey but lacked some of the key ingredients that should place them in the leaders’ tier. While they are able to offer effective user journeys on their channels, they fall behind the leaders on the array of capabilities and quality of user experience.
“The followers are unable to onboard customers digitally without requiring them to visit the branch, have several disjointed user journeys, limited self-service offerings and struggle with responding to and resolving customer complaints in a timely manner while the late starters either do not have several important user journeys or offer several broken journeys.”
The report showed that no bank emerged leader in digital lending, USSD, and internet banking. It noted that Wema Bank emerged the leader in mobile banking and customer care scorecard while Fidelity bank was the leader in the chatbot scorecard.
Ademola said: “Digital lending is an area where banks are really nascent in terms of evolution. There is opportunity and the time may be right with the global standing instruction, the proliferation of data and the emergence of AI. It can boost retail lending as witnessed in Kenya.
“On the average 75 percent of the banks that we assessed do not have sufficiently robust self-service futures. It is an area where there is a lot of opportunity to digitise for the banks to transfer clients to the channels away from branches.
“Customer care services showed that banks have different levels of maturity but the key challenges is around responsiveness. The introduction of chatbot and virtual assistance are things bank have opportunity to look at in this area.
E-Financial
Court Orders Final Forfeiture of N81.1m Sterling Bank Fraud Funds

Federal High Court sitting in Ikoyi, Lagos, has ordered the final forfeiture of N81,108,143.8 stolen from Sterling Bank Plc following a system glitch that befell the financial institution.

Justice Yelim Bogoro gave the order on Monday, March 9, 2026, directing that the funds be forfeited to the Federal Government of Nigeria in favour of the bank.
The ruling followed a motion filed by the Economic and Financial Crimes Commission (EFCC) through Hannatu U. KofarNaisa, its counsel.
The court had earlier granted an interim forfeiture order on October 2, 2025 and directed that the order be published in a national newspaper for anyone with an interest in the funds to appear and show cause why the money should not be permanently forfeited.
Investigations revealed that the funds were part of more than N2.5 billion stolen by some customers of Sterling Bank following a system glitch that allowed unauthorised transfers.
The glitch reportedly enabled customers to exploit the PAYATTITUDE Global Ltd banking platform to move funds from their accounts even when they were not funded.
The anti-graft agency said it began investigating the case after receiving a petition from Sterling Bank on July 18, 2022.
According to Maina Gapani Gyal, EFCC investigator, more than N2.5 billion was fraudulently transferred and converted for personal use by several bank customers and third-party beneficiaries.
The investigation traced part of the stolen funds to accounts linked to Sulaiman Kehinde Ojora, identified as one of the major beneficiaries of the fraud.
Further findings showed that N43 million was concealed in the account of his friend, Taiwo Oluwaseyi Alawode, domiciled in Access Bank.
N122.2 million was hidden in the account of his wife, Aminat Olatanwa Ojora, domiciled in Sterling Bank.
The EFCC said the bank was unable to recover N295.9 million from the stolen funds because the money had already been withdrawn and converted by customers.
However, investigators were able to salvage N81.1 million, which became the subject of the forfeiture proceedings.
The bank also recovered N490.3 million from its internal ledger during the investigation.
The EFCC informed the court that the interim forfeiture order was published in The Punch on February 19, 2026, inviting any interested party to challenge the forfeiture.
After reviewing the motion and supporting documents, Justice Bogoro ruled that the application was valid.
“Having gone through the motion and attachments, I find the application meritorious and the same is accordingly granted,” the judge held.
The court subsequently ordered that the recovered N81,108,143.08 be finally forfeited to the Federal Government in favour of Sterling Bank.
E-Financial
SEC Cautions Fintechs of Rising Risks as Digital Finance Expands

The Securities and Exchange Commission Nigeria (SEC) has cautioned fintech operators that while technology can expand access to investment opportunities, it also has the potential to magnify risks if not properly managed.

While speaking at the first biannual SEC Regulator–FinTech Clinic, Rabi Maidawa, fund authorisation officer at the commission, said technology-driven platforms do not eliminate risk in investment but can amplify it when systems are poorly designed.
“Technology does not eliminate risk in investment; it amplifies it. A single design flaw on a platform, such as a data integrity issue, can spread quickly across the investor ecosystem,” Maidawa said.
Regulators and industry stakeholders at the forum stressed the need for stronger compliance frameworks as digital finance continues to evolve across Nigeria’s financial ecosystem.
Muhammad Jiya, chief operating officer for emerging technologies and innovation at the Nigerian Financial Intelligence Unit (NFIU), noted that digital assets and technology-driven financial services are creating new channels for financial crime.
According to him, operators must ensure that compliance programmes are embedded within their platforms from the early stages of development.
“Digital assets and technology-driven financial services also present new actors for financial crime. As operators, compliance programmes should be embedded into your systems,” Jiya said.
Industry experts also advised fintech founders to engage regulators early when developing new products.
Nelson Ikeagu, a regulatory expert, said pre-launch engagement with regulators is essential for innovators whose products may not clearly fall within existing regulatory frameworks.
“Pre-launch dialogue is important for operators because it helps provide guidance on what regulators expect,” he said.
He added that startups developing innovative products that do not fit neatly into existing regulations, such as those overseen by the Nigerian Communications Commission (NCC) should consider applying for regulatory sandbox programmes to obtain guidance while testing their solutions.
“Operators that adopt higher compliance standards are better positioned to navigate the regulatory environment,” Ikeagu noted.
Ismaila Muhammad, an IT professional who spoke at the event, also advised fintech founders to treat their platforms as regulated entities and ensure they do not become conduits for illicit financial activity.
“You are still an entity even if you are a tech company. Ensure that money launderers do not infiltrate your business. Proper registration with the SEC and adherence to regulatory requirements are essential,” he said.
While delivering remarks on the commission’s regulatory approach to fintech, Jameelah Sheriff-Ayedun said the SEC was among the first Nigerian regulators to formally institutionalise collaboration with fintech companies.
According to her, the commission introduced a regulatory incubation programme to provide innovation-friendly supervision while maintaining market integrity.
“The regulatory incubation programme provides innovation-friendly supervision. The SEC has also played an active leadership role in the regulators’ forum,” she said.
She noted that between 2020 and 2022, the commission moved early to support emerging fintech models, including crowdfunding, robo-advisory services, tokenisation, and digital assets.
However, Sheriff-Ayedun acknowledged that several structural challenges remain in Nigeria’s fintech regulatory environment. These include complex multi-regulator oversight, overlapping mandates among agencies, and prolonged licensing timelines.
She also pointed to operational clarity gaps in areas such as digital assets and decentralised finance (DeFi).
Beyond regulation, she said the industry still faces significant market and capacity gaps, including shortages of skilled talent in compliance, cybersecurity, and artificial intelligence, as well as limited investor education and barriers to broader retail capital participation.
Other challenges include the limited depth of early-stage capital available to support fintech innovation in the country.
E-Financial
First Asset Management Secures Ratings Upgrade

First Asset Management investment management rating just got an upgrade to ‘AA’ from ‘AA-’ by DataPro and affirmation of A+(IM) by Agusto & Co. This reflects how we are continuously improving to serve our investors better. Our funds levelled up too as Agusto & Co upgraded our First Asset Money Market Fund rating to A+ (f) (up from Aa‑(f)).

What its means for customers
It means you are investing with a firm that is getting stronger, smarter, and more disciplined. Our upgraded rating recognizes our solid performance track record, the strength of our parent financial group, and the systems we have put in place to manage investments responsibly.
We have also improved our governance and decision-making structure, with experienced professionals leading well-defined investment and risk committees. Behind the scenes, our team of seasoned investment experts constantly monitor markets, manage risks, and position portfolios to navigate volatility and capture opportunities.
At the same time, we have strengthened our risk management and compliance framework to ensure that everything we do meets global best practices. In simple terms, it means your money is being managed with discipline, transparency, and strong oversight.
Independent rating agencies — Agusto & Co and DataPro Limited recognize these improvements. Their ratings highlight our commitment to responsible asset management, strong governance, and operational systems designed to support stable long-term performance.
But beyond the ratings, what really matters is helping you build wealth over time.
That is why we offer a range of investment plans designed for different goals — whether you are just starting your investment journey, looking to grow your portfolio, or aiming to build long-term financial security.
If you are part of the next generation of investors, this is your moment to start early and stay ahead. The earlier you begin investing, the more time your money has to grow.
Jump on the First Asset investment journey. Explore our investment plans and start building your future with a firm that is getting stronger.
Telecom2 days agoDimension Data Nigeria Seals N20bn Bond Deal to Bridge Digital Infrastructure Gap
Telecom2 days agoFirst Batch of Nigerian Undergraduates Emerged in Airtel Africa Foundation Scholarships Programme
E-Business2 days agoCBN Affirms Alpha Morgan Bank’s Capitalisation
General News1 day agoZedvance Hits ₦96bn Lending Milestone, Eyes ₦250bn Target in 2026
E-Financial2 days agoPolaris Bank Marks IWD2026 with Renewed Pledge to Women’s Empowerment
General News2 days agoMojisola Sayo-Kazeem Reflects on Leadership, Opportunity, Women in Tech @ IWD
Broadcasting1 day agoMadonna University Taps Tech Guru Adote for Strategic Board Role
General News2 days agoExperts Weigh Blockchain Option for Nigeria’s Elections Process



















