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Useful Advice on How to Succeed with Mobile Solutions

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Mikael Nilebacke is Managing Director and co-founder of Erisma Technologies
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Mobile solutions have a huge potential to drastically increase the efficiency of field workers and save big money for companies in a range of industries.

However, the implementation of mobile solutions is filled with pitfalls.

Industry veteran Mikael Nilebacke, managing director of Erisma Technologies, gives his best advice on how to succeed.

 Mobile solutions, i.e. software for PDAs and smartphones, have an enormous potential to improve efficiency and save big money for companies that today rely on time-consuming paper-based solutions.

Industries such as fire safety, security, electrical, telecom, data, energy, power, construction, logistics, and heating/ventilation/cooling, have much to gain by adapting modern mobile business solutions for their work forces.

However, the transition from paper-based/manual/traditional solutions to advanced mobile solutions is filled with pitfalls.

Many things can go wrong that can leave you with an inadequate, or in worst case, non-functioning solution.

Mobile business solution expert Nilebacke of Erisma Technologies with more than 15 years of industry experience, shares his top ten advice on how to succeed with the implementation of mobile solutions:

1. Conduct a Needs Analysis
Why do you need a mobile system? Do you want to be more effective? Do the clients demand more access to information?

The answers will help you identify the specific functions you require in your mobile solutions.

Prioritize functions that are really useful. Decide who will use the system and how much the system may cost. If you skip this step, there is a risk that the supplier’s sale team gains control over the process and create mneeds that do not really exist.

2. Engage and Involve Your Employees in the Process
Try to engage and involve your staff in the process of implementing a mobile system as early as possible.

Lead your employees through the entire procurement process and utilize the competence, experience and knowledge they possess.

Engaging the staff from an early stage will make them motivated to implement the system/solution and showcase the benefits of a mobile solution.

3. Carefully Choose a System and a Supplier
Usually, the important choice will be between a standard system and a customized system.

I strongly recommend using standardized systems. The development of mobile technology is evolving very rapidly, which makes the standardized system more future-proof and flexible than the customize system.

Choose a supplier that is of “the right size”: not small enough for you to risk ending up with a system that will disappear or cease to be updated, and not too big for the supplier to lose interest in you when you are no longer a key customer.

4. Contact all the References that you can find
When contacting a reference that your supplier has given you – always try to read between the lines. Learn from how they use the system and think about ways your organization can benefit from this knowledge.

Try to find your own references, at least three of them, and do not settle for just one. This will minimize the risk of spending time and money on the wrong system.

5. Keep the Option to Cancel the Order
Not all suppliers have sufficient knowledge and experience to deliver and implement their systems correctly.

Try to negotiate an evaluation period with the option to cancel the order should you discover that the system is not right for you and your organization.

You must be prepared to let go of the system if it does not deliver and solve the problems and/or fulfill the list of demands you created during your earlier needs analysis.

6. Listen to the Supplier
Once a supplier is chosen – stick to your choice. Let them know what you want to achieve and be all ears to any good advice and feedback that the supplier can give you.

Do not try to control the supplier too much – if you are unsure of the plan, ask them to explain.

7. One step at a time
Avoid trying to do everything at once. Running several projects simultaneously will increase the complexity and can lead to devastating consequences.

Instead, create a plan with a chain of smaller activities that you can each finish before starting the next one.

8. Do not cut back on the wrong things
Do not try to cut back on consultation or education – and be generous when setting a deadline.

Be prepared to adjust the deadline along the way if you feel that your needs and demands have changed – this is normal.

Always try to assign the most suitable person to a specific task. It could be you, an employee, or one of the supplier’s consultants.

The question is not whether you are able to do something yourself – but rather if you should.

9. Realize that a mobile system won’t solve all your problems
A mobile system will in most cases help you to gain more control over your organization and save you heaps of time and money.

But remember – a mobile system is not the solution to all of your problems.

Have a reasonable level of ambition and expectation, and accept that you will have to work with other problems.

10. Plan for the future
Invest in a solution that can be developed along with the development of your company.

The world is changing and we cannot predict what the future holds – you might need to change some things within your company, and mobile solutions technologies are developing fast.

This makes it crucial to choose the right system for your company.

A good advice is to avoid customized systems as much and as long as possible.

Mikael Nilebacke is Managing Director and co-founder of Erisma Technologies, a leading mobile business solutions company based in Scandinavia. 

The core business of Erisma is Mobigo, a mobile solution for mobile field service management, time tracking, log books, check lists and inspections etc. that makes reporting and other tasks more efficient.

Nilebacke has more than 15 years of experience in the field of mobile solutions.
 


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

NCC

The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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