E-Financial
NAICOM Compiles List of Insurance Firms Not Paying Claims

The National Insurance Commission, NAICOM is set to come hard on Insurance Companies with huge unsettled claims as the regulator frowns at such practice.

Already, the Agency has commenced profiling such companies with a view to determining the level of action against them.
Commissioner for Insurance Sunday Thomas who’s dropped the hint in Lagos noted that the times in which we are require more prudent management of resources in order to meet all stakeholders expectations including ensuring quality return on investments.
He said that the industry must shift focus to service delivery which will make companies to seek more reasons to settle client’s claims and less less reasons for repudiation of claims.
Thomas warned that the era of huge backlog of claims should no longer be associated with operating companies, revealing that the Commission is profiling companies with huge unsettled claims for necessary regulatory action.
The said that companies that are responsive to the plight of their clients in prompt settlement of claims would be encouraged to sustain the good business conduct.
Thomas who was addressing the 2020 Insurance Directors Conference, with the theme, “Insurance Industry Post Pandemic: The Pursuit for Survival and Growth” said the theme was carefully crafted to ensure that governing structure of insurance institutions take into cognisance the effect of the pandemic in making policies and strategies that will encourage survival and growth of the institutions post pandemic.
Thomas observed that the year 2020 has been a challenging one for all businesses including insurance, which has also provided opportunity to break into new areas of cover and service delivery in the insurance sector.
“Thus, a paradigm shift from the usual way of governance and doing business in our institutions has become inevitable. This shift has to start from the Boardrooms; the policy directions you will give will go a long way in ensuring sustainability and development of your various institutions.”
According to him, “the present challenges brought about by the pandemic in the economy in general and our industry in particular are enormous.
“Critical measures are therefore required of us that sit on top of the pyramid. It must be emphasised that the insurance sector require more urgent recovery post COVID – 19 to support the recovery and restoration of other businesses”.
He said , “Operators in the industry must strengthen their human and financial capital for effective participation in big ticket risks. It has been observed that the gains of domestication policy of the government as enshrine in the Nigeria Content Development Act 2010 is gradually loosing its meaning for the insurance sector.
More businesses especially in the oil and gas and the Aviation sectors are now been re insured abroad. Of more concern is the declining participation of life companies in the annuity business which is the emerging business for our industry.
These are the areas where the industry can impose itself on the economy through the control of funds for national development.”
The Commissioner, charged Operators in the Industry to invest handsomely in technology, because it is one of the key drivers for developing the market.
“The Institutions should be prepared to digitalise their processes, procedures and systems in order to make their operations seamless and real time. The Commission is investing heavily in automating its processes and expects nothing less from the insurance institutions.
An industry Information Technology Guideline has been issued for the operators and the Commission requires your support and cooperation for effective compliance.” he said.
He also emphasized on the need to invest massively in awareness campaign about insurance because there seem to be a consensus that public perception of insurance still remains very low largely due to lack of awareness by the public.
He also noted that the total lack of understanding of the business of insurance and the benefits that are offered is equally hurting the industry, and advised that the strategy must change as insurance institutions must make themselves visible in all geo – political zones in the country and must take marketing of insurance products to a higher level than the present.
He again pointed that the recent crises associated with #EndSARS protest which led to the destruction of lives and properties is indeed an eye opener and an opportunity for companies to engage in massive awareness programs on relevant insurance cover for lives and properties of individuals and all businesses.
“Innovation in our industry will differentiate companies in terms of meeting stakeholders expectation.
“As you may be aware, the Commission on its part has shifted its focus to market development for an inclusive development of insurance across all strata.
These initiatives are anchored on Innovation, Distribution and Efficient Service Delivery. We expect that insurance institutions will also formulate policies along these direction.
The Commission is committing huge resources for manpower development in the insurance sector in collaboration with relevant partners in order to bridge the gap currently existing in our system. Your support and cooperation is required in this regard for your institutions to benefit from this giant stride.
The programme includes the development of professional underwriters, Certified Actuarial Analysts and qualified Actuaries. The development of these professionals will no doubt define the growth trajectory of the business of insurance in Nigeria.”
E-Financial
FCMB Turns Normal Banking into Rewards with New Mobile App Upgrade

First City Monument Bank (FCMB) has introduced a set of new features on its mobile app, led by a reward points system that turns everyday transactions into tangible benefits for customers.

With this update, FCMB shifts the focus from routine banking to value creation, giving customers a stronger reason to engage, transact, and stay within its digital ecosystem.
At the centre of the upgrade is the Reward Points feature, which allows customers to earn and redeem points on transactions made in the app. The more customers use the platform, the more value they unlock, creating a direct link between daily banking activity and real-life rewards.
Beyond the rewards, the enhanced app introduces a Regal Premium Lifestyle Subscription that offers users access to curated lifestyle benefits across travel, dining, and entertainment, plus a three-month free transfer for new-to-bank customers.
Customers can now access mutual fund investments directly within the app, helping them grow wealth without multiple platforms. This feature reinforces FCMB’s commitment to empowering customers with accessible financial tools.
To improve customer experience, the app now includes “Chat with Temi”, an intelligent in-app support feature that delivers instant assistance and quicker issue resolution.
Speaking on the update, Oladipo Alabede, divisional head, Payments and Solutions, said: “At FCMB, we are constantly innovating to meet the evolving needs of our customers. These features are designed to provide convenience, reward loyalty, and empower our customers to do more with their finances, right from their mobile devices.”
In line with its financial inclusion drive, FCMB has simplified account upgrades from Tier 1 to Tier 2, allowing customers to access enhanced banking services without visiting a branch.
Additionally, the introduction of instant virtual card request and activation ensures customers can immediately create and use secure digital cards for online transactions.
Adetunji Lamidi, divisional head, Personal Banking, emphasised the Bank’s digital transformation journey: “These upgrades reflect our technology-driven strategy to build a smarter, more intuitive banking platform. By integrating intelligent support systems like Temi and enabling instant services such as virtual card activation, we are redefining convenience and accessibility in banking.”
This comprehensive upgrade reflects FCMB’s ongoing commitment to innovation, customer focus, and digital excellence, positioning the mobile app as a one-stop platform for seamless, rewarding, and future-ready banking.
Customers are encouraged to update or download the FCMB Mobile App today from their app store to use these new features and take full control of their financial journey.
E-Financial
Despite Warnings, FG Draws Down $1.5Bn as First Tranche of FAB $5Bn Loan Deal

Nigeria has accessed the first tranche of its $5 billion derivatives financing arrangement with First Abu Dhabi Bank (FAB), drawing about $1.5 billion under the deal approved by the national assembly in March.

This is despite caution by the International Monetary Fund (IMF) against proceeding with the proposed $5 billion structured Total Return Swap (TRS) financing program with First Abu Dhabi Bank.
IMF said that the complex derivative-based financing agreements are often opaque and carry hidden financial risks.
According to Bloomberg on Friday however, the federal government received the funds in the past two weeks through a structured total return swap (TRS) transaction with the United Arab Emirates’ largest lender, citing people familiar with the matter.
On March 31, the national assembly approved President Bola Tinubu’s request to secure up to $6 billion in external borrowing.
The borrowing plan comprised two facilities from the United Arab Emirates (UAE) and the United Kingdom, including a structured TRS financing programme of up to $5 billion from First Abu Dhabi Bank.
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Tinubu had said the proposed borrowing would increase Nigeria’s public debt stock, which stood at $110.3 billion (about N159.2 trillion) as of December 31, 2025.
The drawdown comes despite concerns raised by Fitch Ratings over the financing arrangement.
Fitch warned that while such transactions can provide liquidity, diversify funding sources and lower borrowing costs, they often fall outside conventional debt-reporting frameworks and could weaken transparency and legislative oversight.
The rating agency also said the structure could expose Nigeria to additional foreign exchange risks if domestic bond yields rise or the naira depreciates.
Also, the International Monetary Fund has cautioned that the derivative-based financing arrangements are often opaque and complex, making it difficult to assess the full extent of governments’ debt obligations.
E-Financial
Paystack Unveils AI-powered Payments Tools

Paystack has launched Paystack Index, an experimental AI-powered payments tool, enabling users in Nigeria to complete everyday transactions through AI assistants such as ChatGPT and Claude.

The product allows users to buy airtime, send money via Zap by Paystack and order food from Chowdeck using simple text prompts. Instead of switching between multiple apps, users can instruct an AI assistant to execute transactions directly.
Paystack Index acts as a bridge between AI agents, merchants and Paystack’s payments infrastructure, while ensuring users retain control of authorised transactions.
The company said it does not store sensitive financial information such as card details, PINs or bank account credentials.
Developed with support from TSG Labs, Paystack’s innovation arm, the product builds on Paystack Checkout and Zap and forms part of the company’s broader work on AI-enabled commerce.
It is initially available to selected Zap users in Nigeria through an early-access beta programme and currently supports airtime and data purchases, wallet funding, money transfers and food orders.
Paystack said the launch reflects its belief that AI agents are emerging as a new interface for commerce, enabling users to move from prompts to real-world transactions.
Announced by co-founder and chief executive officer Shola Akinlade, the product positions AI assistants as execution layers for payments and commerce, rather than just tools for information and recommendations.
The launch comes amid rising AI adoption in Nigeria. According to a Google-Ipsos survey, 88% of Nigerians surveyed said they had used generative AI in the past year, while 62% said they used it for everyday tasks such as planning trips, meals or workouts.
The launch also follows Paystack’s recent restructuring under The Stack Group (TSG), which created dedicated business units for merchant payments, consumer transactions, banking services and emerging technologies.
Paystack plans to expand Paystack Index to more merchants, services and African markets, including Ghana, Kenya and South Africa, as it evaluates user behaviour and AI-powered checkout experiences.
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