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Commitment to Customer Service Translates to Financial Gains – UBA GMD

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Kennedy Uzoka, GMD, UBA
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Kennedy Uzoka, group managing director/chief executive officer, United Bank for Africa (UBA) Plc, has said that the bank recorded significant improvement in its operational and financial performance as a result of its unending commitment towards delivering products and services aimed at meeting customers’ demands.

Commitment to Customer Service Translates to Financial Gains – UBA GMD

Kennedy Uzoka, GMD, UBA

Uzoka said this during the Investors/Analysts Conference Call at the bank’s head office in Lagos, Nigeria, following the release of its results for the half year ended June 30, 2021.

UBA delivered a 33.4% appreciation in its profit before tax which rose to N76.2bn as at June 2021, up from N57.1bn recorded in the same period of 2020, translating to an annualised Return on Average Equity of 17.5% as against 14.4% a year earlier.

Profit after tax grew to N60.6bn representing a significant rise by 36.3% compared to N44.4bn recorded in 2020, while gross earnings grew to N316bn from N300.6bn as at June 2020; a 5.1% growth

This feat was recorded despite the challenging business and economic environment that emerged from the slow pace of activities following the global lockdown occasioned by the Covid-19 pandemic.

The GMD expressed optimism that the bank is on the trajectory of achieving and even surpassing its targets for the financial year, adding that its focus on delighting its customers remains at the forefront of all its activities.

He said, “We are very committed to prudent and responsible growth of our risk assets, quality of our balance sheet and the overall health of the bank. We will continue to balance our growth appetite with the need to maintain very good healthy portfolio of our assets.

“Our customer first philosophy remains our guiding strategy. We want to assure you of positive customer experience for all our customers. In addition, we would like to deliver our banking services only from the standpoint of our customers. And indeed, as we say at UBA, our customers are our ultimate employers,” Uzoka explained.

Whilst expressing optimism that the Nigerian economy and the broader economy will continue to recover and rebound from the negative impact of the Covid-19 pandemic in the remaining quarter of 2021 and all the way into 2022, the GMD assured the investors and participants of the bank’s commitment to maintain professionalism and continue to ensure strict compliance with the rules and regulations guiding our operations in all our presence countries.

“With the trusted commitment of all our great and wonderful employees, board and management, we will continue to match towards actualising our enterprise goals,” he noted.

Ugo Nwaghodoh, chief financial officer, UBA, who spoke on the bank’s significant geographical diversification across key economies in Africa and beyond, noted that UBA recorded impressive growth in interest incomes and net incomes, with steady growth in funding and deposits from customers.

He pointed out that even as the operating environment remains largely uncertain and volatile, despite marked improvement from Covid-19 induced macroeconomic stress, UBA will continue to build resilience through its geographically diversified business model to support headline earnings growth for the Group.

“We remain committed to our 18% and 15% respective RoAE and deposit growth guidance for FY 2021, as we continue to invest in growth opportunities across our geographies of operation, whilst managing capital and balance sheet prudently,” Nwaghodoh said.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty five million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.


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E-Financial

Court Orders Final Forfeiture of N81.1m Sterling Bank Fraud Funds

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Federal High Court sitting in Ikoyi, Lagos, has ordered the final forfeiture of N81,108,143.8 stolen from Sterling Bank Plc following a system glitch that befell the financial institution.

Court Orders Final Forfeiture of N81.1m Sterling Bank Fraud Funds

Justice Yelim Bogoro gave the order on Monday, March 9, 2026, directing that the funds be forfeited to the Federal Government of Nigeria in favour of the bank.

The ruling followed a motion filed by the Economic and Financial Crimes Commission (EFCC) through Hannatu U. KofarNaisa, its counsel.

The court had earlier granted an interim forfeiture order on October 2, 2025 and directed that the order be published in a national newspaper for anyone with an interest in the funds to appear and show cause why the money should not be permanently forfeited.

Investigations revealed that the funds were part of more than N2.5 billion stolen by some customers of Sterling Bank following a system glitch that allowed unauthorised transfers.

The glitch reportedly enabled customers to exploit the PAYATTITUDE Global Ltd banking platform to move funds from their accounts even when they were not funded.

The anti-graft agency said it began investigating the case after receiving a petition from Sterling Bank on July 18, 2022.

According to Maina Gapani Gyal, EFCC investigator, more than N2.5 billion was fraudulently transferred and converted for personal use by several bank customers and third-party beneficiaries.

The investigation traced part of the stolen funds to accounts linked to Sulaiman Kehinde Ojora, identified as one of the major beneficiaries of the fraud.

Further findings showed that N43 million was concealed in the account of his friend, Taiwo Oluwaseyi Alawode, domiciled in Access Bank.

N122.2 million was hidden in the account of his wife, Aminat Olatanwa Ojora, domiciled in Sterling Bank.

The EFCC said the bank was unable to recover N295.9 million from the stolen funds because the money had already been withdrawn and converted by customers.

However, investigators were able to salvage N81.1 million, which became the subject of the forfeiture proceedings.

The bank also recovered N490.3 million from its internal ledger during the investigation.

The EFCC informed the court that the interim forfeiture order was published in The Punch on February 19, 2026, inviting any interested party to challenge the forfeiture.

After reviewing the motion and supporting documents, Justice Bogoro ruled that the application was valid.

“Having gone through the motion and attachments, I find the application meritorious and the same is accordingly granted,” the judge held.

The court subsequently ordered that the recovered N81,108,143.08 be finally forfeited to the Federal Government in favour of Sterling Bank.


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SEC Cautions Fintechs of Rising Risks as Digital Finance Expands

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The Securities and Exchange Commission Nigeria (SEC) has cautioned fintech operators that while technology can expand access to investment opportunities, it also has the potential to magnify risks if not properly managed.

While speaking at the first biannual SEC Regulator–FinTech Clinic, Rabi Maidawa, fund authorisation officer at the commission, said technology-driven platforms do not eliminate risk in investment but can amplify it when systems are poorly designed.

“Technology does not eliminate risk in investment; it amplifies it. A single design flaw on a platform, such as a data integrity issue, can spread quickly across the investor ecosystem,” Maidawa said.

Regulators and industry stakeholders at the forum stressed the need for stronger compliance frameworks as digital finance continues to evolve across Nigeria’s financial ecosystem.

Muhammad Jiya, chief operating officer for emerging technologies and innovation at the Nigerian Financial Intelligence Unit (NFIU), noted that digital assets and technology-driven financial services are creating new channels for financial crime.

According to him, operators must ensure that compliance programmes are embedded within their platforms from the early stages of development.

“Digital assets and technology-driven financial services also present new actors for financial crime. As operators, compliance programmes should be embedded into your systems,” Jiya said.

Industry experts also advised fintech founders to engage regulators early when developing new products.

Nelson Ikeagu, a regulatory expert, said pre-launch engagement with regulators is essential for innovators whose products may not clearly fall within existing regulatory frameworks.

“Pre-launch dialogue is important for operators because it helps provide guidance on what regulators expect,” he said.

He added that startups developing innovative products that do not fit neatly into existing regulations, such as those overseen by the Nigerian Communications Commission (NCC) should consider applying for regulatory sandbox programmes to obtain guidance while testing their solutions.

“Operators that adopt higher compliance standards are better positioned to navigate the regulatory environment,” Ikeagu noted.

Ismaila Muhammad, an IT professional who spoke at the event, also advised fintech founders to treat their platforms as regulated entities and ensure they do not become conduits for illicit financial activity.

“You are still an entity even if you are a tech company. Ensure that money launderers do not infiltrate your business. Proper registration with the SEC and adherence to regulatory requirements are essential,” he said.

While delivering remarks on the commission’s regulatory approach to fintech, Jameelah Sheriff-Ayedun said the SEC was among the first Nigerian regulators to formally institutionalise collaboration with fintech companies.

According to her, the commission introduced a regulatory incubation programme to provide innovation-friendly supervision while maintaining market integrity.

“The regulatory incubation programme provides innovation-friendly supervision. The SEC has also played an active leadership role in the regulators’ forum,” she said.

She noted that between 2020 and 2022, the commission moved early to support emerging fintech models, including crowdfunding, robo-advisory services, tokenisation, and digital assets.

However, Sheriff-Ayedun acknowledged that several structural challenges remain in Nigeria’s fintech regulatory environment. These include complex multi-regulator oversight, overlapping mandates among agencies, and prolonged licensing timelines.

She also pointed to operational clarity gaps in areas such as digital assets and decentralised finance (DeFi).

Beyond regulation, she said the industry still faces significant market and capacity gaps, including shortages of skilled talent in compliance, cybersecurity, and artificial intelligence, as well as limited investor education and barriers to broader retail capital participation.

Other challenges include the limited depth of early-stage capital available to support fintech innovation in the country.


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First Asset Management Secures Ratings Upgrade

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First Asset Management investment management rating just got an upgrade to ‘AA’ from ‘AA-’ by DataPro and affirmation of A+(IM) by Agusto & Co. This reflects how we are continuously improving to serve our investors better. Our funds levelled up too as Agusto & Co upgraded our First Asset Money Market Fund rating to A+ (f) (up from Aa‑(f)).

What its means for customers

It means you are investing with a firm that is getting stronger, smarter, and more disciplined. Our upgraded rating recognizes our solid performance track record, the strength of our parent financial group, and the systems we have put in place to manage investments responsibly.

We have also improved our governance and decision-making structure, with experienced professionals leading well-defined investment and risk committees. Behind the scenes, our team of seasoned investment experts constantly monitor markets, manage risks, and position portfolios to navigate volatility and capture opportunities.

At the same time, we have strengthened our risk management and compliance framework to ensure that everything we do meets global best practices. In simple terms, it means your money is being managed with discipline, transparency, and strong oversight.

Independent rating agencies — Agusto & Co and DataPro Limited recognize these improvements. Their ratings highlight our commitment to responsible asset management, strong governance, and operational systems designed to support stable long-term performance.

But beyond the ratings, what really matters is helping you build wealth over time.

That is why we offer a range of investment plans designed for different goals — whether you are just starting your investment journey, looking to grow your portfolio, or aiming to build long-term financial security.

If you are part of the next generation of investors, this is your moment to start early and stay ahead. The earlier you begin investing, the more time your money has to grow.

Jump on the First Asset investment journey. Explore our investment plans and start building your future with a firm that is getting stronger.


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