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Stakeholders Seek Govt., Technology Service Providers Engagement to Boost e-Governance

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The Federal Inland Revenue Service (FIRS), the Nigerian Communications Commission (NCC), the National Information Technology Development Agency (NITDA) and other stakeholders who spoke at the 2021 Nigeria e-Government Summit in Lagos on Wednesday, stressed the need for more meaningful engagement between the federal government and technology service providers, in order to enhance the delivery of e-Government services to the citizens.

The Executive Chairman, DigiServe, organisers of the summit, Mr. Lanre Ajayi, in his opening remarks, said technology service providers were not engaging government enough and that they were not coming up with adequate technology solutions that would enhance the delivery of e-government services to the citizens.

According to him, “Those who suffer most from the lack of sufficient government engagement are the Nigerian citizens, because citizens no longer get quality service delivery from government. Citizens are not getting quality service from government because technologies are not efficiently deployed in government service deliveries.

In order to bridge the gap, DigiServe decided to use its e-Government Summit platform to bring together, government and technology services providers to share experience on the way forward.”

In his keynote address, the Executive Chairman, Federal Inland Revenue Service (FIRS), and Chairman, Joint Tax Board (JTB), Mr. Muhammad Nami, spoke on the benefits of technology adoption by the federal government to enhance e-government service delivery.

Nami, who was represented by the Group Lead, Digital Support Group at FIRS, Mrs. Chiaka Ben-Obi, said technology remained a key enabler, and the cornerstone of any nation’s development, thus providing huge opportunities for e-government service deliveries.

According to Nami, “The path to successful implementation of e-government is complex, sometimes requiring legislative support, effective design of administrative and technical procedures, and extensive consultation processes with key stakeholders.

FIRS is ready to partner with Ministries, Departments and Agencies; Technology Companies and Multinational Organizations and other stakeholders, for e-government initiatives that will increase tax compliance, increase revenue generation and accelerate Nigeria’s economic growth.”

He however listed some of the challenges to technology adoption by government to include: Implementation of legislation to support the MDAs in achieving its target; Multiple vendors and systems; High cost of technology adoption and Internal resistance to change, among others.

In another keynote address, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, who was represented by the Executive Commissioner, Stakeholders Management at NCC, Adewolu Adeleke, said governments would function more effectively through the adoption of ICT, that would lead to the provision of speedy access to automated services in order to make public welfare services available to all citizens.

“The Nigerian Communications Commission (NCC) has been working assiduously with all stakeholders to deepen penetration of broadband infrastructure and services, which support the growth of e-governance and other critical digital economy objectives throughout Nigeria,” Danbatta said.

Kashifu Inuwa Abdullahi, the Director General of NITDA, who was represented by a senior management staff at NITDA, Dr. Vincent Olatunji, said NITDA was able to develop several policies and frameworks that were driven by technology to seamlessly connect the Nigerian citizens in order to enhance e-government service delivery.

He said NITDA would continue to develop ideas that would not stifle regulation of the ICT sector. According to him, NITDA would continue to support the reduction of cost of technology deployment in the country, especially as it affects the cost of Right of Ways (RoWs) in service delivery.

Different panel sessions discussed the theme of the summit: ‘e-Government Adoption in Nigeria: Opportunities and Challenges’, with a view to preferring solutions and bridging the existing gap between government and technology service providers.


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Union Bank gets Multiple ISO Certifications

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Union Bank has attained certifications in MSECB management system in ISO/IEC 27001:2022, ISO 22301:2019, and ISO/IEC 20000-1:2018.

MSECB is a leading international provider of audit and certification services for management systems based on a wide range of global standards.

A recent statement from the bank disclosed that it received the certifications following assessments of its management system covering information security, its service delivery, and business continuity standards under the combined Information Management Systems standards.

The information security management systems ISO/IEC 27001:2022, ISO 22301:2019, and ISO/IEC 20000-1:2018 are internationally recognised standards that outline the requirements for establishing an effective information management system that guides against data breaches, IT system compromises, and disruptions to business processes.

Commenting on the bank’s recent attainment, Francis Mojoyinlola, Chief Information Security Officer at Union Bank, said, “The bank’s continued adherence to best international practices, as acknowledged by an independent third-party audit from a reputable international certification firm, reaffirms our capacity to erect, implement, and maintain best information and security management practices.

“We remain committed to offering our esteemed customers simpler, more innovative services rooted in the highest standards of information security and cutting-edge innovative banking service.”

The recent achievement by Union Bank follows the bank’s recertification of Payment Card Industry Data Security Standard version 3.2 and the International Organisation for Standardisation ISO/IEC 27001:2013 certification attained in 2018.

According to the lender, it further highlights its commitment to the strictest information management security standards while securing its pride of place as one of Nigeria’s most trusted financial institutions.


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PalmPay Bolsters Lagos Agriculture Initiative with Effortless Payment Solutions

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PalmPay, a leading fintech platform, has partnered with the Lagos State Government to bolster its agricultural initiative, offering robust payment solutions to empower residents and businesses alike with the necessary financial tools for success through the Food Discount Market initiative tagged – Ounje Eko.

Ounje Eko, meaning – Lagos Food, is a food intervention program by Governor Babajide Sanwo-Olu of Lagos State, aimed at providing succour to residents. This initiative is taking place across five (5) divisions of the State.

The Ounje Eko markets were opened at 27 locations in Ikeja; six in Lagos Island; nine in Ikorodu; five in Epe; and 10 in Badagry divisions. The food items – rice, beans, garri, bread, eggs, tomatoes, and pepper, among others – were sold at a 25% discount to residents.

Commenting on the initiative, Enakeno Umuteme, the Head of Marketing Communications, PalmPay, noted, “The Ounje Eko is indeed a laudable initiative especially as the country’s inflation rate stands at 30% according to the National Bureau of Statistics (NBS).

“PalmPay is privileged to have participated in the Ounje Eko Initiative and offered its support as one of the Independent Payment Solution providers to have partnered with Lagos State Government as payment platforms providing POS terminals as a means of payment.”

Mr Umuteme added, “At PalmPay, we are always committed to empowering individuals and businesses with the tools they need to thrive, and we believe that having supported this intervention, we were able to make a meaningful impact in our community.”

With PalmPay’s expertise in delivering secure and efficient digital payment solutions, coupled with its involvement in the discounted market initiative, both vendors and consumers can anticipate a seamless and user-friendly experience.


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6 Ways Agritech can Revolutionise Grocery Aisles

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By Diana Tenebe, Chief Operating Officer, FoodStuff Store

Forget grocery drudgery. Imagine vibrant shelves overflowing with fresh produce, thanks to a digital revolution on the farm. Agritech tackles food waste, not directly on store shelves, but throughout the food journey.

Globally, food waste is a staggering 1.6 billion tons, with a significant portion lost in supply chains. In Nigeria alone, 14 million tons are wasted annually. Here are 6 ways Agritech can offer a solution.

Precision Farming: Gone are the days of guesswork. Sensors and data analysis nowadays provide real-time insights, allowing farmers to optimise resource use and boost yields. Imagine perfectly nurtured fruits and vegetables! Additionally, agritech can analyse consumer demand and weather patterns to optimise harvests, reducing surplus that spoils before reaching stores.

Fresher, Faster Deliveries: The farm-to-store journey can be improved on so it is no longer slow and wasteful. Advancements in logistics, storage, and distribution ensure food arrives fresher and faster. Cold chain improvements and optimised routes mean fruits and vegetables retain nutrients and flavour all the way to the grocery aisle. Agritech can also play a role here by using sensors to monitor storage conditions and track shipments, minimising spoilage during transport.

Beyond Efficiency: Agritech isn’t just about optimising existing food systems. It can also be used in driving innovation. From plant-based alternatives to lab-grown meat, agritech across the world is pushing the boundaries of what we consider “food,” offering consumers a wider variety of healthy and sustainable choices.

Connecting the Dots: Traditionally, a complex web of middlemen stands between farms and supermarkets. This lengthens the supply chain, impacting both freshness and price. Agritech platforms disrupt this model by establishing a direct link between producers and retailers. Imagine farmers uploading their harvest information, including type, quantity, and quality, directly onto an Agritech platform. Supermarkets can then browse these offerings and place orders efficiently. This streamlined process eliminates unnecessary intermediaries, reducing costs and expediting delivery.

Extending Shelf Life: Research focuses on developing technologies like special packaging or coatings to slow down spoilage and extend the shelf life of perishables. These coatings might act as a second skin, regulating moisture loss and respiration rates, or even contain natural antimicrobials to fight off spoilage-causing bacteria. This not only reduces food waste but also keeps our grocery aisles stocked with fresher produce for longer.

Reducing Waste, Fighting Hunger: Agritech can connect supermarkets with organisations that collect surplus food nearing expiry. This food can be redistributed to communities or food banks, reducing waste and hunger.

Agritech’s digital revolution is transforming food production, impacting what ends up on our shelves, paving the way for a future with less waste and more abundance.


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