Telecom
AI and Automation Provide the Performance, flexibility, to Pave Way for New Levels of Connectivity

By Sunaina Davet
As organizations across the world are impacted by an unprecedented crisis, it doesn’t need to spell disaster. In fact, leaders who comprehend how to successfully navigate a crisis can emerge stronger and improve strategy implementation. A company’s core values and leadership framework is essential to this.
The time to leverage the full benefits of ICT is now, and investing in technologies that provide the strategic flexibility and dynamic capabilities to drive growth is business critical. Ericsson manages and optimizes telecom networks and IT operations with highly industrialized processes and a truly global delivery model. We create value and business differentiation by taking a holistic approach that covers all aspects of our customers’ businesses.
During these challenging times, our Managed Services Operations has quickly implemented the necessary business continuity plans and actions to ensure our customer network operations are uninterrupted and that we are able to continue to serve our customers.
Stakeholders may forget the crisis, but how you handle the situation will be etched into their memory, and shape their perception of you long into the future. This ideology inspires powerful behaviors which ripple through an organization motivating leaders and beyond to execute against them.
Ericsson’s leadership framework highlights the importance of timely, fact-based strategies, cooperation and collaboration while executing strategies in an efficient manner.
Shifts in data traffic have changed drastically over the past few weeks as the coronavirus pandemic continues. For instance, we’ve seen major shifts in data and voice traffic moving from downtown to suburban and residential areas, as a result of lockdowns and less mobility and movement in cities.
We’ve also seen a significant rise in mobile voice calls, as well as bi-directional services, such as video calls and tools for smart working. In addition to this, we see uptake in utilization of real customer experience services such as internet entertainment services, live streaming and social media interactions. This for sure will bring a new set of challenges that ICT sector needs to address.
High-performance operations are fundamental to the successful transition to the “new normal” whilst service providers optimize and adapt their existing network infrastructure. Now more than ever, we need to do everything possible to support customers to maximize their network capacity and performance.
A close cooperation between Operators and partners like Ericsson is fundamental for operators to plan for any change in network utilization and associated market demands based on available network data analysis.
Streamlined operations reduce the obstacles and enable service providers to face new challenges with ease. Artificial Intelligence and automation provide the performance, flexibility, and scale to pave the way for new levels of connectivity. It is helping service providers in three innovative ways:
- Bring new services to the increasingly dynamic market faster and more cost-efficiently. The key to this is to boost collaboration, speed, and scale when developing new applications and digital services.
- Leverage AI to improve service performance and drive revenue growth. You can use AI to analyze complex data sets and improve network performance in real-time, driving revenues and reducing churn.
- Dynamically scale resources to support the launch of new services. You can leverage network data to predictively and automatically scale resources during the launch of new services to support temporary loads.
To withstand and thrive during this time, Ericsson along with many other businesses have realized that they need to do more than create a reliable infrastructure that supports growth. Our Managed Services teams are working tirelessly to maintain the best possible service and minimize the impact that disruption would cause from remote areas in Africa to India and Romania.
In addition to holistic business continuity plans, cooperating and collaborating with our partners to put in place pertinent actions and steps has enabled both Ericsson and service providers to maintain a steady uninterrupted telecommunication infrastructure.
The exponential growth of connected devices requires networks to operate more efficiently than ever before. On the other hand, delivering consistent performance and reliability are critical to their success. With a little bit of planning, we can provide enhanced consumer services, unlock new experiences and push boundaries of what a network can do.
By Sunaina Davet, Head of Managed Services at Ericsson West and South East Africa
Telecom
GSMA, Mobile Industry Call for Strengthened Action to Advance Child Online Protection in Africa

The GSMA, in partnership with the mobile industry, is calling for strengthened collective action to protect children online across Africa. Building on insights from a high-level roundtable convened at the Ministerial Programme during MWC25 Barcelona, the GSMA yesterday released a new whitepaper, Enhancing Child Online Protection in Sub-Saharan Africa outlining key recommendations to guide governments, regulators, industry, civil society, and youth stakeholders as they work together to create a safer digital environment for children.
With Africa’s digital transformation accelerating, the number of children accessing the internet is rising rapidly – often through mobile devices, as the region remains mobile-first.
The UN Convention on the Rights of the Child (CRC) and the African Charter on the Rights and Welfare of the Child (ACRWC) set out the fundamental rights of all children, both of which provide a critical foundation for ensuring that children’s rights are fully respected, protected, and fulfilled in the digital age. Mobile technology holds enormous potential to help advance these rights, as explored in the GSMA-UNICEF report Enhancing Children’s Lives through Mobile.
While published in 2019, the report’s principles and mapping remain highly relevant today, reflecting the GSMA’s longstanding commitment to this area. We continue to work closely with UNICEF, and as a next step, GSMA and UNICEF will co-lead a new regional taskforce to help drive forward the recommendations from this whitepaper and strengthen cooperation across governments, industry, and civil society.
Mobile can open doors to education, social connection, and development. But as connectivity expands, so too do the risks: children are increasingly exposed to cyberbullying, harmful content, and online exploitation. Recognising both the opportunities and challenges of the digital environment, the African Committee of Experts on the Rights and Welfare of the Child dedicated the 2023 Day of the African Child (DAC) to this important theme – reinforcing the urgent need for cross-sector cooperation.
The GSMA and its members in Africa have worked together to highlight shared challenges, amplify the voices of young people, and identify areas where governments, industry, and civil society can strengthen coordinated efforts.
Key recommendations from the whitepaper include:
- Ensuring child- and youth-centred approaches in policy and programme development
- Strengthening national frameworks in line with the African Union Child Online Safety and Empowerment Strategy
- Expanding digital literacy and awareness initiatives for children, parents, and educators
- Building stronger public-private partnerships to scale resources, tools, and services across the region
Angela Wamola, Head of Sub-Saharan Africa at the GSMA, said: “Protecting children online is a responsibility shared across governments, industry, civil society, and families. By working together, we can ensure the digital environment becomes a place of opportunity – not risk – for Africa’s children. This whitepaper is an important step in supporting stakeholders across the region as they advance this urgent agenda.”
Nankali Maksud, Regional Advisor for Child Protection at UNICEF Eastern and Southern Africa, added: “Children and young people under 18 make up half of Africa’s population. Protecting their safety online is not only about safeguarding rights, but about investing in Africa’s human capital and future leadership.
This whitepaper helps elevate African voices, African leadership, and African solutions for protecting children in the digital space. We at UNICEF look forward to co-hosting a taskforce for GSMA to take forward the recommendations emerging from this whitepaper”.
The whitepaper integrates regional data, including findings from IPSOS research commissioned by MTN Group, as well as insights from youth advocate Jemima Kasongo, 19, from the Democratic Republic of Congo, who opened the roundtable during MWC25 with a powerful call to action on behalf of young people across the continent.
The GSMA reaffirms that child online protection is a global priority, with efforts underway worldwide to strengthen safer digital environments. Initiatives such as the GSMA Mobile Alliance to Combat Digital Child Sexual Exploitation bring together international mobile operators to drive good practice and coordinate global responses.
While this new whitepaper focuses on Africa, it builds on the GSMA’s broader global commitment, including newly published guidance on incorporating young voices into digital policy and solution design. The GSMA encourages all stakeholders to engage with the recommendations and join the ongoing dialogue to help ensure a safer digital future for Africa’s children.
Telecom
Crypto Exchange MEXC Rolls Out P2P Support for Naira, Birr, and Rupee

In a strategic move to deepen its presence in emerging economies, global cryptocurrency exchange MEXC has launched peer-to-peer (P2P) trading support for three new fiat currencies — the Nigerian Naira (NGN), Ethiopian Birr (ETB), and Pakistani Rupee (PKR). This expansion reflects the company’s increasing focus on localising crypto access in high-growth, underbanked regions.
The addition of NGN, ETB, and PKR to MEXC’s P2P platform enables users in Nigeria, Ethiopia, and Pakistan to trade major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and USD Coin (USDC) directly with their local currencies.
The trades come with zero transaction fees, in line with MEXC’s strategy to lower entry barriers for users and encourage grassroots participation in the digital asset economy.
The update is more than a technical expansion — it underscores MEXC’s recognition of Africa and South Asia as rising crypto frontiers. Nigeria, often cited as one of the world’s fastest-growing crypto markets, and Ethiopia, where digital finance is beginning to surge amid reforms, represent key territories for crypto adoption. Similarly, Pakistan’s growing youth population and fintech appetite offer strong potential for crypto-enabled financial inclusion.
To support the rollout, MEXC is actively onboarding new merchants to its P2P platform. Merchants benefit from zero transaction fees, dedicated customer support, a special verification badge, and invitations to exclusive community events. The goal is to nurture a local network of verified sellers and buyers who can facilitate seamless and trusted crypto trades.
P2P trading — which allows users to transact directly without third-party intermediaries — is especially relevant in markets where banking infrastructure is either insufficient or heavily regulated. By bypassing traditional systems, P2P provides a lifeline for users seeking stablecoins, alternative stores of value, or more flexible remittance solutions.
This latest expansion signals MEXC’s intent to compete aggressively for market share in underserved territories while enabling more users to access and benefit from Web3 technologies. As global exchanges race to localise their services, MEXC’s early moves into fiat integration may prove pivotal in shaping the next wave of crypto adoption across the Global South.
Telecom
MTN Nigeria Unveils CPaaS Platform to Transform Business Communication

At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service (CPaaS), a solution engineered to redefine how Nigerian enterprises connect with their customers.
Unlike traditional communication systems, MTN’s CPaaS is built for the realities of a mobile-first market. The platform unifies SMS, voice, WhatsApp, email, and more into a single, intuitive interface. This approach is especially significant in Nigeria, with over 107 million internet users, 45.4% of the total population, according to Data Report. This figure underscores the necessity for businesses to meet customers where they are.
During the demo, attendees witnessed how CPaaS enables two-way, real-time conversations between brands and customers. The platform’s support for rich media, instant analytics, and seamless integration with business workflows drew particular attention. These features are designed to empower businesses with data-driven insights and the agility to personalise every interaction, whether it’s a service notification, marketing campaign, or customer support exchange.
Akinbulejo Onabolu, Head of Enterprise Segment at MTN Nigeria, articulated the vision: “CPaaS gives enterprises the flexibility to interact with their customers on their preferred platforms; whether it’s chat, voice, or messaging, in a way that feels personal and immediate. We’re looking forward to the value this will unlock for businesses across industries once it launches.”
The fireside chat added depth to the conversation, with Omowunmi Olatunbosun, Head of SME Segment at MTN Nigeria, and Stephen Agbi of Bayobab, highlighting how digital engagement bridges the gap between businesses and audiences.
They emphasised that today’s consumers demand immediacy, relevance, and ease, qualities that CPaaS is built to deliver.
The stakes for digital transformation in Nigeria are high. In a report by Punch, the country’s enterprise tech market is projected to reach $22 billion by 2027, reflecting a surge in demand for scalable, cloud-based solutions that drive efficiency and customer loyalty.
The CPAAS Acceleration Alliance have estimated that globally, the CPaaS market is expected to grow from $14.7 billion in 2025 to $72.4 billion by 2035, at a compound annual growth rate of 18.4%, a testament to the platform’s transformative potential.
The event’s closing keynote from META’s Korhan Yunak reinforced the strategic value of digital channels like WhatsApp, which are now indispensable for business communication and engagement at scale.
As MTN Nigeria prepares for the Q3 2025 launch, the anticipation is unmistakable. With its promise of flexibility, intelligence, and seamless integration, MTN’s CPaaS platform is set to become the backbone of next-generation business-customer engagement in Nigeria, enabling enterprises to not just communicate but to connect, adapt, and grow in a digital-first era.
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