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AI and Automation Provide the Performance, flexibility, to Pave Way for New Levels of Connectivity

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By Sunaina Davet

As organizations across the world are impacted by an unprecedented crisis, it doesn’t need to spell disaster. In fact, leaders who comprehend how to successfully navigate a crisis can emerge stronger and improve strategy implementation. A company’s core values and leadership framework is essential to this.

The time to leverage the full benefits of ICT is now, and investing in technologies that provide the strategic flexibility and dynamic capabilities to drive growth is business critical. Ericsson manages and optimizes telecom networks and IT operations with highly industrialized processes and a truly global delivery model. We create value and business differentiation by taking a holistic approach that covers all aspects of our customers’ businesses.

During these challenging times, our Managed Services Operations has quickly implemented the necessary business continuity plans and actions to ensure our customer network operations are uninterrupted and that we are able to continue to serve our customers.

Stakeholders may forget the crisis, but how you handle the situation will be etched into their memory, and shape their perception of you long into the future. This ideology inspires powerful behaviors which ripple through an organization motivating leaders and beyond to execute against them.

Ericsson’s leadership framework highlights the importance of timely, fact-based strategies, cooperation and collaboration while executing strategies in an efficient manner.

Shifts in data traffic have changed drastically over the past few weeks as the coronavirus pandemic continues. For instance, we’ve seen major shifts in data and voice traffic moving from downtown to suburban and residential areas, as a result of lockdowns and less mobility and movement in cities.

We’ve also seen a significant rise in mobile voice calls, as well as bi-directional services, such as video calls and tools for smart working. In addition to this, we see uptake in utilization of real customer experience services such as internet entertainment services, live streaming and social media interactions. This for sure will bring a new set of challenges that ICT sector needs to address.

High-performance operations are fundamental to the successful transition to the “new normal” whilst service providers optimize and adapt their existing network infrastructure. Now more than ever, we need to do everything possible to support customers to maximize their network capacity and performance.

A close cooperation between Operators and partners like Ericsson is fundamental for operators to plan for any change in network utilization and associated market demands based on available network data analysis.

Streamlined operations reduce the obstacles and enable service providers to face new challenges with ease. Artificial Intelligence and automation provide the performance, flexibility, and scale to pave the way for new levels of connectivity. It is helping service providers in three innovative ways:

  1. Bring new services to the increasingly dynamic market faster and more cost-efficiently. The key to this is to boost collaboration, speed, and scale when developing new applications and digital services.
  2. Leverage AI to improve service performance and drive revenue growth. You can use AI to analyze complex data sets and improve network performance in real-time, driving revenues and reducing churn.
  3. Dynamically scale resources to support the launch of new services. You can leverage network data to predictively and automatically scale resources during the launch of new services to support temporary loads.

To withstand and thrive during this time, Ericsson along with many other businesses have realized that they need to do more than create a reliable infrastructure that supports growth. Our Managed Services teams are working tirelessly to maintain the best possible service and minimize the impact that disruption would cause from remote areas in Africa to India and Romania.

In addition to holistic business continuity plans, cooperating and collaborating with our partners to put in place pertinent actions and steps has enabled both Ericsson and service providers to maintain a steady uninterrupted telecommunication infrastructure.

The exponential growth of connected devices requires networks to operate more efficiently than ever before. On the other hand, delivering consistent performance and reliability are critical to their success. With a little bit of planning, we can provide enhanced consumer services, unlock new experiences and push boundaries of what a network can do.

By Sunaina Davet, Head of Managed Services at Ericsson West and South East Africa 


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Telecom

NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

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Nigerian Communications Commission (NCC) has introduced strict corporate governance rules that will bar its top officials from taking up roles in telecom companies they regulate until five years after leaving office.

NCC Bars Ex-Officials from Joining Telecom Firms for 5 Years

Under the new Corporate Governance Guidelines for the Communications Industry, the Chairman, Executive Vice-Chairman, and Board Commissioners, both executive and non-executive, are barred from being appointed to any position in a licensed telecom company until five years after their exit from the Commission.

Similarly, Directors of Departments at the NCC face a three-year cooling-off period before they can take jobs with any licensee under the Commission’s supervision.

The move, announced on August 11, 2025, seeks to enhance transparency, accountability, and ethical standards in Nigeria’s fast-growing telecommunications industry.

Departmental directors face a three-year cooling-off period before joining any licensee under the agency’s oversight.

This policy aims to prevent conflicts of interest and ensure impartial regulation.

By creating a clear separation between regulators and the industry, the NCC hopes to curb undue influence and maintain public trust.

]The guidelines reflect a global trend in regulatory bodies enforcing cooling-off periods.

Similar measures exist in industries like finance and energy to safeguard against regulatory capture.

For Nigeria’s telecom sector, this is a significant step toward aligning with international best practices.

The NCC’s new framework also targets telecom operators’ internal governance.

Board chairmen or vice-chairmen are barred from holding executive powers or serving as MD/CEO of a licensee.

Former board chairmen and non-executive directors must wait five years before assuming executive roles in the same company or its affiliates.

Additionally, no more than two family members can serve on a licensee’s board simultaneously.

These measures aim to promote balanced board structures and reduce nepotism.

Dr Aminu Maida, executive vice-chairman, NCC, emphasised the importance of these reforms.

“Corporate governance is no longer a soft requirement. It is now a strategic imperative,” he said during the guidelines’ launch in Lagos.

Maida highlighted that robust governance correlates with better business performance, citing an NCC internal review. Companies with strong governance frameworks consistently outperform peers in service delivery, financial management, and regulatory compliance.

Nigeria’s telecom sector is a cornerstone of its digital economy. With over 222 million active mobile subscriptions as of Q1 2025, the industry supports critical sectors like finance, healthcare, and education.

However, challenges like cybersecurity threats, energy shocks, and rising consumer demands have exposed governance weaknesses. The NCC’s new rules aim to address these by fostering transparency, accountability, and innovation.

The guidelines apply to all communications companies holding individual licences and paying Annual Operating Levies (AOL) under the AOL Regulations 2022.

The NCC has indicated flexibility in applying the rules across different licence categories, with phased compliance measures to be communicated in writing. While the rules may cause short-term disruptions for operators, the NCC insists that long-term benefits, like improved service quality and market trust, will outweigh these challenges.

 


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Telecom

Airtel, Vodacom sign Network Infrastructure Agreement to Drive Digital Inclusion

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Airtel Africa and Vodacom Group have announced a strategic infrastructure sharing agreement in key markets including Mozambique, Tanzania and the Democratic Republic of Congo (DRC), subject to regulatory approvals in the various countries.

The agreement marks a transformative milestone in promoting digital inclusion and expanding access to reliable connectivity across Africa.

The initial partnership focuses on sharing fibre networks and tower infrastructure, to accelerate the roll-out of digital services in these markets, increasing connectivity for customers while reducing operators’ infrastructure costs and improving speed to market.

By leveraging existing infrastructure, the collaboration aims to deliver improved connectivity, faster internet speeds, and more reliable services. This will not only enhance customer experience but also assist with providing access to digital services for a broader population, particularly those in underserved areas, helping to bridge the digital divide in Africa.

Vodacom Group’s chief executive officer Shameel Joosub said: “Providing connectivity to empower people is at the core of our strategy. Our partnership with Airtel Africa is a proactive step forward in creating a sustainable, inclusive, and connected digital future for the continent.

Through infrastructure sharing, we can provide cost-effective services to more people, more rapidly, ensuring that no one is left behind in the digital age. As we fulfil our ambition to connect 260 million customers by 2030, the need for scalable and cost-efficient network solutions becomes increasingly significant.

This partnership provides us with the opportunity to narrow the digital divide, empowering more individuals and communities through digitalisation across the continent. It is aligned with our purpose to connect for a better future,” concludes Joosub.

Airtel Africa’s chief executive officer Sunil Taldar said: “This partnership is aligned with our unwavering commitment to delighting our customers by always making our network available to them even in the remotest locations.

“Working with Vodacom, we will open greater access to digital and financial opportunities which will transform the lives of our customers while complying with all regulatory requirements.

“Even as competitors, it has become a business imperative for us to collaborate in the provision of critical infrastructure required to build resilient network with strong capacity to support the emerging digital technologies as well as the growing need for data-enabled products and services.

“Accelerating the deployment of fibre connectivity is a key enabler in the acceleration of 4G and 5G technologies in Africa to deliver the high-speed, low-latency, and reliable connections needed for modern digital applications.

“This partnership allows for further opportunities for both operators to enhance network performance, extend coverage, and increase mobile, fixed, and financial services leveraging a broader footprint on the continent.”


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Telecom

Truecaller Crosses 100m Users in MEA Region

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Truecaller, a global caller ID and spam prevention platform, has reached 100 million active users in the Middle East and Africa (MEA) region, representing a 19% year-over-year increase.

According to the platform, the region’s main markets include Egypt, Nigeria, South Africa, Kenya, Algeria, Ghana, and Jordan.

Truecaller is routinely utilised on 20% to 45% of connected cellphones in these areas, including Android and iOS devices, according to the business.

The app has gained traction across the African continent with its concept of resolving communication issues for individuals and businesses by blocking unsolicited calls.

It has also collaborated with local businesses, forming major partnerships including a recent cooperation with Telecom Egypt to change consumer communication and experience by providing safe, customised, and seamless calling experiences.

Truecaller’s CEO, Rishit Jhunjhunwala, stated that the service has grown organically in markets such as MEA and India due to the mobile first environment, which uses a user’s mobile number as the primary identifier of calls. He under-lined that the MEA market provides a growth-enabling environment.

“We’re continuing to strengthen our organisation and our partnerships in the region, because we believe that the MEA is poised for significant growth for many years ahead,” said Jhunjhunwala.


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