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Airtel Re-launches Employee Volunteer Scheme

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Segun Ogunsanya, CEO, Airtel Nigeria
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Airtel Nigeria, leading telecommunications service provider, has re-launched its Employee Volunteer Scheme; which was introduced in 2011 to chart a new course in the way the company, in collaboration with its employees, can make a difference in the lives of Nigerians.

Speaking at the re-launch event held at the company’s corporate Head Office in Lagos, Mr Christian De Faria, group CEO, Airtel Africa, charged the employees to go beyond their jobs to do more for society by imbibing the spirit of Giving.

De Faria, who pledged a monthly donation to support the scheme in Nigeria, advised the Nigerian employees to make the company proud by the contributions they will make and the impact of their activities in society.

According to him, organizations that have giving in their DNA are perceived to be good corporate citizens and, therefore, more loved and patronized.

Speaking earlier, Mr. Segun Ogunsanya, managing director and chief executive officer of Airtel Nigeria, explained that giving doesn’t only mean donating money, but also time and knowledge.

He described these three types of giving as instrumental towards earning any organization its social license to operate, adding that organizations that give never lack the patronage and admiration of the society.

Ogunsanya said that Airtel Nigeria, in its renewed spirit of social responsibility, will avail all employees, specific number of days in addition to their regular leave days to engage in personal social responsibility activities, which will be monitored, reported and recognized.

The activities, he advised, should also include mentoring younger people, who have high expectations of corporate executives in terms of guidance and motivation as they pursue their developmental and career objectives.

He noted that the re-launch of the scheme is to further enhance Airtel’s commitment in positively contributing to society in which they operate.

He said: “it is good to receive and even better to give. We work for an organization which cares about and supports in the provision of the needs of the less privileged in our society. We believe that our customers and indeed the people of Nigeria are more than just a telephone connection.”

The Airtel Employee Volunteer scheme, Ogunsanya explained, provides a platform for employees to support charity causes through the contribution of time, knowledge and cash or material resources, adding that the objective of the re-launch is to bring all employees on board the scheme and encourage them to become active participants in making a difference in society.

He added: “Through this volunteer scheme, we seek to encourage individuals to participate in a variety of tasks, no matter how simple, to serve the society and our country. All cash donations and material donations garnered through the scheme will be invested in social causes to help the less privileged and build a better society”.

The highlight of the event was the symbolic registration of Ogunsanya and other members of the Executive Council who confirmed their support by registering their names as members and individually pledging undisclosed donations to be deducted from their salaries on a monthly basis.‎


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

NCC

The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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