Telecom
Airtel Restates Commitment to Excellence in Customer Experience

Airtel, a telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience. The weeklong annual celebration highlights Airtel’s dedication to recognizing and appreciating its customers, who are at the heart of the company’s operations.

Speaking at the launch of Customer Service Week, during a groupwide Employee Townhall, Airtel Africa CEO, Sunil Taldar, reaffirmed the company’s commitment to providing superior experience and enhancing the customer journey across all touchpoints.
“At Airtel, our customers are at the heart of everything we do; they are the reason we exist. Our commitment to delivering excellence in customer experience is unwavering, and we continue to invest in innovative solutions and dedicated teams to meet and exceed customer expectations,” said Mr. Taldar.
During the Week, all employees across the functions are encouraged to go out in the field to engage with our customers to understand their expectations and engage with the customer-facing teams to know how best to support them to serve the customers.
Key Initiatives for Customer Service Excellence:
- Enhanced Digital Platforms: Airtel continues to upgrade its digital platforms, making it easier for customers to access services, resolve issues, and provide feedback.
- 24/7 Customer Support: The company has strengthened its customer service team, providing round-the-clock support through multiple channels, including phone, chat, and social media.
- Personalized Customer Engagement: Airtel is leveraging data and analytics to offer personalized solutions, ensuring each customer’s needs are met promptly and effectively.
- Customer Feedback Integration: The company actively listens to customer feedback and incorporates suggestions into service improvements, reinforcing its customer-first approach.
“Our goal is to be the most customer-centric telecommunications company, where every interaction leaves our customers delighted and valued. This Customer Service Week is not just about celebrating our customers but also about recommitting ourselves to the highest standards of service excellence,” the CEO added.
As Airtel continues to drive innovation and expand its offerings, the company remains focused on building lasting relationships with its over 160m customers in its 14 markets in Africa, ensuring they remain at the core of its strategic decisions.
Telecom
Google Rolls Out Search Live AI to 200+ Countries, Including Nigeria

Google has launched its Search Live feature globally to over 200 countries, including Nigeria, where AI Mode is available, enabling voice-and-camera conversations in users’ preferred languages.

Powered by the new multilingual Gemini 3.1 Flash Live model, it delivers natural, real-time interactions via the Google app on Android or iOS—tap the Live icon under the Search bar.
Ideal for hands-free help, users can speak queries for audio replies, follow-ups, or web links. Camera integration adds visual context, like troubleshooting a shelving unit, or pairs with Google Lens for real-world chats.
From the app or Lens, Nigerians can now explore, learn, or solve tasks instantly, boosting everyday productivity worldwide.
Telecom
IFC Invests $45m to Green African Telecom Sites

Clean and reliable power for telecom networks in Ethiopia, Liberia, and Sierra Leone will be expanded following a $45 million investment by the International Finance Corporation (IFC) in IPT PowerTech.

The investment targets countries where limited power supply continues to slow digital connectivity and broader economic participation, the institution stated earlier this week.
To enable this expansion, the IFC is providing a $45 million corporate financing package consisting of an A-loan of $27 million and $18 million in blended finance.
The blended portion is sourced from the Canada-IFC Blended Climate Finance Programme and the IDA20 Private Sector Window Blended Finance Facility.
The initiative marks the IFC’s first direct infrastructure engagement in Liberia in a decade and in Sierra Leone in six years.
It will help scale solar- and battery-based power systems that reduce reliance on diesel and support greener, more resilient telecom networks.
By improving the quality and stability of power to telecom towers, the initiative will strengthen mobile coverage and ensure that households, schools, health centres, and small businesses can depend on consistent digital services, said the IFC.
The funding supports the modernisation, operation, and maintenance of 2 235 telecom sites across the three nations. More than 90% of these are located in off-grid or weak-grid locations.
With new solar and battery systems powering these sites, mobile networks will experience fewer outages and improved service quality.
Optimising the energy mix is estimated to reduce power costs for operators by up to 30% in Liberia, 26% in Sierra Leone, and 52% in Ethiopia.
This transition is also expected to cut emissions by more than 10 624 tonnes of carbon dioxide annually. Furthermore, the partnership will promote gender inclusion by expanding opportunities for women in technical, operational, and leadership roles within the sector, says the IFC.
This agreement reflects a shared vision for a greener telecom industry and empowers the company to scale its innovative energy platforms, according to Nabil Haddad, CEO of IPT PowerTech Group.
Reliable and affordable power for telecom networks is a cornerstone of Africa’s digital transformation, said Nathalie Kouassi-Akon, IFC regional director for West Africa and the Gulf of Guinea.
Through this partnership, the institution is supporting a scalable, private sector-led solution that enables mobile operators to reach underserved and fragile communities more sustainably, added Kouassi-Akon.
The project advances the World Bank Group and African Development Bank’s Mission 300 initiative, which aims to provide electricity to 300 million Africans by 2030.
Telecom
Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Expedier has unveiled “Expedier for Business,” an online pro-banking platform to simplify global payments, multi-currency transactions, and financial operations for expanding companies.

Kingsley Madu
The tool centralizes payments, invoicing, payroll, and treasury into one secure dashboard, tackling challenges like fragmented systems and poor visibility that hinder international scaling.
Kingsley Madu, Co-Founder and CEO of Expedier, said: “African businesses are increasingly global… Expedier for Business was built to simplify how companies manage money across borders while maintaining visibility, control, and compliance.”
Key features include customizable dashboards for payments, invoices, and workflows; support for USD, CAD, GBP, EUR, and more; virtual cards; automated payroll/invoicing; currency swaps; and real-time tracking.
Security measures cover two-factor authentication, KYC/KYB verification, and team access controls.
As cross-border trade and remote work boom in Africa, the platform aids firms dealing with international suppliers, teams, and customers. It is now available for organizations scaling globally.
General News2 days agoNCC to Curb SIM Fraud, Strengthen Digital Security with New Platform
General News2 days agoKidnappers Now Use Banks to Collect Ransoms — Expert
Broadcasting2 days agoNBC Boss Urges Content Ceators to Participate in DSO
E-Financial2 days agoCBN Says Bank Customers Won’t Lose Deposits because of Recapitalisation
E-Business2 days agoJury Finds Meta, Google Liable for Woman’s Social Media Addiction
News2 days agoFrancis Okafor Stuns China, Emerges Second-Place Winner @ Tencent OpenClaw Hackathon
Telecom2 days agoIFC Invests $45m to Green African Telecom Sites
E-Financial2 days agoFG, States Seek $500m World Bank Facility for HOPE Governance Programme

















