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Banks’ Suffocating Charges on Customers

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By Victoria Ngozi Ikeano

SIR: It is no exaggeration to say that bank customers are about the most taxed group in Nigeria as they suffer not just double or treble taxation, but more than quadruple taxation.

Banks’ Suffocating Charges on Customers

You are charged for just about anything you do with your own money.

More discomfiting is that having charged you for that, they tax you a second time for it by way of value added tax (VAT).

Money is meant to be spent, to be used to cover basic necessities as purchase of food items, payment of rent, electricity and other utility bills, school fees, giving pocket money, transferring money to those in the village for their upkeep, etc.

Even if you did not make any withdrawals /transfers on your account, you will still be taxed for keeping your money in the bank; it is called ‘account maintenance fee’, you will also pay another VAT on this.

What is this maintenance fee all about, just what is the bank  maintaining or servicing  when one already pays something anytime one’s account is ‘touched’ both inwards (deposits by yourself or third parties) and outwards (withdrawals) plus the VAT on top?

So, having been charged for apparently, updating my account anytime there is a withdrawal or deposit, what is the service/maintenance fee still about?

Is it still for keeping records of deposits and withdrawals which is done automatically each time you do anything with your account (deposits/withdrawals) via an SMS alert that is taxed and vat paid too for every single transaction?

Don’t tell me that the service/maintenance fee is perhaps for the ATM card they issue customers. That has its own separate charge – monthly charge for ATM card for which as with everything with the banks, VAT is again paid.

Even for a  basic thing as buying a recharge card from your bank money, the SMS sent  to notify you that your SIM card has accordingly been credited with the requested amount you pay for and you pay additional VAT on this and other SMS alerts. Lest I forget, there is also stamp duty with additional VAT payment.

What can our commercial banks ever do free of charge for their customers? You pay for a token given you for internet banking; for the ATM card given you to enable you undertake banking operations at automated teller machines, and also tax you every month for use or non-use of this card by way of monthly ATM maintenance fee on top of which you pay value added tax simultaneously. They even still charge you for giving you a printout of your statement of account. Meanwhile they are trading with your money and making profit off it. Meanwhile the ATM machines sometimes do not dispense cash while your account is already debited for cash withdrawal not received. Meanwhile an internet transfer through you smartphone or laptop tells you there is an error in processing and you repeat the operation only to find that you have been debited twice for same thing.

Buying a recharge card via one’s bank is a basic necessity of today’s digital world, why pay VAT on it again for the paid SMS alert?

If government is pressed to increase its revenue, there are other ways to do it rather than slamming bank customers with numerous taxes in form of charges and VAT. Bank customers are overtaxed.

The government can spread its tax net further afield to bring in more people, especially the rich and affluent.

Millions of other Nigerians do not pay tax and the incidence of tax evasion is pervasive. Hapless bank customers should be given a reprieve.

Already, virtual banks with no physical office are cropping up on the internet, promising customers zero transfer fees and zero charges for some other banking services.

Nigerians may begin to flock to these nouveau digital banks in future to free themselves from current suffocating bank levies, fees, charges, taxes.

For now, Nigerian bank customers need some breathing space by way of elimination of some of these taxes which are apparently aimed at maximizing bank profits.

Victoria Ngozi Ikeano, [email protected]

 


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E-Financial

GCR Affirms Afreximbank’s International Scale Ratings of A, A2

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GCR Ratings (GCR) has affirmed African Export-Import Bank (Afreximbank) international scale long and short-term issuer ratings of A and A2 respectively. The outlook was revised to “Stable” from “Rating Watch Evolving”.

GCR has also affirmed the international scale long term programme rating on the $5 billion Global Medium Term Note (GMTN) Programme of A.

The improved rating reflects GCR’s assessment of a “robust counter-cyclical mandate, underpinned by a strong track record and ongoing preferential creditor treatment (PCT) from shareholders.”

South Africa became the latest country to affirm the Bank’s Establishment Treaty and Preferred Creditor Status when it recently signed the Instrument of Accession to become a full sovereign member of the Bank.

The report continued: “The Bank’s solid capitalisation and diversified funding profile provide significant buffers against emerging credit risks.” The report also acknowledged the Bank’s diverse shareholding base.

The outlook change from “Rating Watch Evolving” to “Stable”, according to GCR, indicates that there is immaterial downside risk related to sovereign debt restructurings.

Commenting on the Rating action, Chandi Mwenebungu, Managing Director and Group Treasurer, Treasury and Markets at Afreximbank said: “We are delighted that GCR has affirmed its credit rating on the Bank and resolved the outlook to ‘stable’, particularly in the light of recent positive credit developments.

“We continue to assert that the Bank’s preferred creditor treatment is enshrined in the Bank’s Establishment Agreement, ratified by all member states. It is not a matter of opinion or convention; it is fact”.

Mwenebungu continued, “It is also pleasing to note that GCR acknowledges the Afreximbank’s strong liquidity and capitalisation, and resilient risk profile. This is testament to the Bank’s financial and operational strength and that it has been able to demonstrate firm resolve in the face of continued macro-economic pressures and a challenging environment.”

 


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E-Financial

SmartCash Launches ‘No Be Cho Cho Cho’ Campaign to Boost Digital Banking in Nigeria

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Smartcash Payment Service Bank (PSB), the Airtel-owned digital financial services platform, has unveiled a nationwide marketing campaign titled “No Be Cho Cho Cho”, signalling a strategic shift toward proof-led messaging in Nigeria’s fast-evolving fintech sector.

Launched at a media event in Lagos, the campaign represents a new chapter for Smartcash, following its earlier “Money Matter Na Sense” positioning, reflecting the company’s rapid growth and increasing role in Nigeria’s digital financial ecosystem. The platform now serves nearly three million active wallets, with users spanning students, traders, households and small businesses across the country.

The phrase “Cho Cho Cho,” a popular expression in Nigerian street parlance meaning “talking without action,” is used deliberately by the company to challenge the hype-driven marketing culture that has often characterised the fintech sector. Instead, Smartcash says the campaign will focus on demonstrable performance and measurable value for customers, which means “Smartcash dey show workings”.

The initiative centres on the three pillars of reliability, transparency and demonstrable service delivery and addresses what the company describes as a widening trust gap in Nigeria’s digital payments market.

Speaking at the launch, Ayotunde Kuponiyi, Managing Director and Chief Executive Officer of Smartcash PSB, outlined the strategic philosophy behind the campaign, linking the company’s mission to broader global and national economic priorities.

“Financial inclusion is a critical pillar of the United Nations Sustainable Development Goals, and with the launch of ‘No Be Cho Cho Cho’, we are proving our commitment to this vision,” Kuponiyi said.

“We have built an accessible banking service that breaks barriers for everyone, from corporate executives to the previously unbanked, pulling them from the sidelines to centre stage. Through our flagship zero-charge service, we promise no fees on P2P transfers or bill payments. Furthermore, our savings account offers 15 percent per annum compounded interest, paid daily without penalties. Unlike conventional banks, we charge you nothing, ensuring your money truly works for you.”

Smartcash’s zero-charge model, which eliminates fees on transfers and bill payments, has become one of the platform’s defining features., alongside instant transfers and everyday payments for utilities, airtime, data and cable TV.

Kuponiyi noted that the campaign reflects a broader philosophy of accountability in digital finance.

“Nigerians have experienced inconsistency and unclear charges across various platforms in the past,” he said. “With No Be Cho Cho Cho, we are saying clearly: don’t just listen to what we say; experience the proof.”

Smartcash operates as a Payment Service Bank licensed by the Central Bank of Nigeria and is wholly owned by Airtel Nigeria, a part of the Airtel Africa Group, which operates across 14 countries. This backbone allows the platform to serve customers through both smartphone applications and USSD channels, enabling access for users without smartphones or traditional bank accounts.

Beyond consumer banking, the platform is also expanding its footprint through a nationwide network of agents that facilitate transactions and financial services in underserved communities.

Providing further insight into the bank’s financial architecture and long-term roadmap, Kuponiyi, emphasised that the campaign reflects the strength of the institution’s operational foundation.

“At Smartcash, we have matched our ambitious growth targets with disciplined investment in secure, high-volume processing capabilities. The No Be Cho Cho Cho initiative is a testament to our financial health and our unwavering focus on driving financial inclusion through sustainable incentives that provide real value to the Nigerian economy,” he said.

As part of the rollout, the No Be Cho Cho Cho” campaign will run nationwide across television, radio, outdoor advertising and digital platforms, targeting young, mobile-first consumers while also reaching traders and small businesses through agent networks and USSD channels.

For Smartcash, the campaign marks more than a marketing refresh; it signals an attempt to redefine how financial technology companies communicate with Nigerian consumers in an increasingly competitive sector.

As Kuponiyi concluded at the launch: “The evidence is plenty. Nigerians can see it for themselves.”


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E-Financial

Senate Targets Fintech Overreach, Vows Ponzi Crackdown After ₦1.3trn CBEX Scam

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Nigerian Senate has launched a public hearing to amend the Banks and Other Financial Institutions Act (BOFIA) 2020 while investigating rampant ponzi schemes, spotlighting the Crypto Bridge Exchange (CBEX) collapse that defrauded 1,200 victims of ₦1.3 trillion.

Senate Targets Fintech Overreach, Vows Ponzi Crackdown After ₦1.3trn CBEX Scam

Senate President Godswill Akpabio, represented by Senate Leader Opeyemi Bamidele, opened Tuesday’s session jointly organised by committees on Banking, ICT/Cybersecurity, Capital Market, and Anti-Corruption. The bill (SB959) aims to bolster Central Bank of Nigeria (CBN) oversight of fintechs and systemically important digital institutions without creating a duplicate regulator.

Akpabio stressed: “Enhanced supervision is not a constraint on growth; it is a safeguard for sustainable growth,” rejecting a standalone fintech commission to avoid fragmented oversight. Crypto licensing falls under SEC, but transaction stability remains CBN’s domain.

Senate Banking Committee Chairman Mukhail Abiru highlighted a national registry for transparency and risk-based fintech supervision, backed by CBN Deputy Governor Philip Ikeazor, who noted some fintechs rival mid-sized banks in volume.

The probe targets regulatory gaps exposed by CBEX’s unrealistic returns amid economic hardship. EFCC’s Dein Whyte reported asset seizures from operators, with forfeiture proceedings underway.

CBN’s Orekia Opemi-Yusuf warned separate regulators could stunt Nigeria’s expanding fintech sector, while FCCPC’s Ondaje Ijagwu urged clear lines between prudential rules and consumer protection. The reforms seek to restore trust in a digital economy battered by fraud.


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