E-Financial
Can Technology and Connectivity Disrupt Insurance?

On my way to the Pinet eInsurance conference hosted in Lagos last week, I asked myself a question. What does insurance have to do with telecom or technology for that matter? Plenty I concluded!
According to a BusinessDay Nigeria article I recently read, the size of the insurance market in Nigeria is approximately $1.6 billion.
With about 60 insurance companies in Nigeria, 6 of which control more than 60% market share. Meaning that that 50+ companies control only tiny fragments each thereby making it a fiercely competitive arena for anyone looking to grow.
Interestingly also Nigeria is #1 in internet penetration in Africa and #8 in the world. So with no change in the business model in decades, the only way for the other 50 smaller players to grow is either consolidation or innovation using technology.
With the boom in internet penetration and adoption of new technologies, consumer habits and enterprises are ever evolving and disrupting traditional business models across industries from logistics to hospitality.
The question is, are insurance companies keeping pace? I will give examples. Some of you may have heard of the sharing economy that is upon us, led by new age companies like AirBnB and Uber both of which are using connected technology to disrupt traditional businesses. AirBnB is only a few years old but yet already valued at over $10 billion.
All one has to do is download the app onto your smartphone and you can easily manage and own your own hotel, without the expensive overheads that go with a traditional setup. One of the major challenges AirBnB encountered at the onset was that none of the established insurance companies were willing to underwrite any kind of insurance for it.
A similar scenario played out for Uber that also struggled to get coverage for drivers and passengers when the car was being used for business vs. personal use.
Practically all the insurance companies were unwilling to innovate and capture this new market opportunity made possible by technology.
These are now multi-billion dollar corporations that were forced to plug the gaps themselves or work with insurance startups to innovative their models and fill the gap. Technology it seems is rapidly transforming consumer habits and business models at a pace that many traditional businesses, including insurance are unable or unwilling to match.
However, we must also be cognizant that change creates opportunity. Start-ups are embracing digitization and new technology to enhance their risk profiling of consumers, using new media to adapt their business models to reach and attract consumers from traditional establishments.
Connectivity is making all this possible, therefore the establishment must either modify business models for the digital age or risk going the way of the neighborhood video-store.
Telecoms like Airtel understand the role technology plays in providing insurance coverage. They have developed a product called Airtel Insurance which essentially provides life insurance in the event of death and hospital insurance in case one is admitted into a hospital for a small monthly premium.
Consumers, who subscribe to the service, must recharge a minimum of 1000 Naira every month, to receive the coverage benefit. The more you recharge, the higher the coverage limit you received. These are some of the types of innovations that enable the use of technology to touch new consumers, and we have 34 million of them for you to reach.
If you don’t disrupt, someone else is going to do it for you.
Tenu Awoonor is an international business executive with experience in both the private and public sectors. He has proven himself to be a telecommunication and turn-around specialist, specifically in mobile and financial services arena. On twitter, his handle is @TAwoonor
(L-r): Olusola Teniola, president, Association of Telecommunications Companies of Nigeria
E-Financial
CBN Says Bank Customers Won’t Lose Deposits because of Recapitalisation

Central Bank of Nigeria (CBN) has assured Nigerians that the ongoing banking sector recapitalisation exercise will not affect customer deposits, insisting that the financial system remains stable and fully secure.

The apex bank gave the reassurance amid growing public anxiety and misinformation ahead of the March 31, 2026, deadline set for banks to meet new capital requirements.
In a series of advisories issued via its official communication channels, the CBN emphasised that the deadline applies strictly to banks and not to customers, stressing that there is no cause for panic.
“The deadline is a timeline for banks, not customers,” the bank stated, adding that routine banking activities would continue without disruption.
Addressing widespread fears over the safety of deposits, the CBN said all customer funds remain protected, urging Nigerians not to engage in panic withdrawals or close their accounts.
“Your accounts and funds are unaffected. Banking products and services continue as normal,” the bank said, reiterating that recapitalisation is designed to strengthen, not weaken, financial institutions.
The regulator further dismissed claims circulating on social media suggesting that banks could freeze accounts as part of the exercise, describing such reports as false and misleading.
“No, this is false. Banks will not freeze customer accounts. Please ignore unverified social media rumours,” the CBN said.
The recapitalisation programme, according to the apex bank, is a routine regulatory measure aimed at increasing banks’ capital base to enhance resilience, improve risk absorption capacity, and position the sector to better support economic growth.
On concerns that recapitalisation could lead to higher banking charges or reduced access to services, the CBN maintained that there would be no adverse impact on customers.
E-Financial
FG, States Seek $500m World Bank Facility for HOPE Governance Programme

Federal government has announced that it is ramping up efforts with the 36 state governments to participate in the $500 million World Bank-assisted loan facility under the HOPE Governance Programme.

This was disclosed in a statement on Thursday by Joe Mutah, spokesperson for the scheme.
Commenting on the program, Dr Deborah Odoh, permanent secretary of the Federal Ministry of Budget and Economic Planning, stated that the ministry is collaborating closely with the Federal Ministry of Finance to ensure that all 36 states of the Federation sign the Subsidiary Loan Agreement that would enable them to participate in and benefit from the World Bank-assisted HOPE Governance Program.
Odoh made these remarks in Abuja on Wednesday when she received the HOPE Governance Team from the World Bank on a courtesy visit to her office.
“We have been strategizing with the Federal Ministry of Finance with the involvement of our Honourable Minister Sen. Abubakar Atiku Bagudu. We will put in extra efforts to make it happen even faster given the time constraints. We have a timeline drawn up recently to achieve this,” she said.
The permanent secretary pledged to provide all the necessary institutional support to ensure that HOPE Governance delivers significant impact across the country.
“I’m glad we are having this meeting, which is long overdue, and certainly we are here all the time. We expect to see more tangible results and impact shortly,” she said.
Ikechukwu Nweje, leader, World Bank Task Team, HOPE Governance Programme, had earlier appealed to the permanent secretary to utilize all available channels within the Ministry to engage state governments and secure the signing of the Agreement, thereby enabling them to access funds under the Program upon verification of the Disbursement-Linked Results.
“However you can help us to fast track these processes, this will really be appreciated to get this program up and running in terms of disbursement,” he said.
He stressed that governance remains a key challenge to improved service delivery in the basic education and primary healthcare sectors, which is why the federal government, in collaboration with the World Bank, has initiated the HOPE Governance Program to address the issue.
“If the governance part fails, we will continue to have the same problems we are having on the sectoral side. That is why the ministers prioritized governance because they found out that governance is the issue in the two sectors that will help to unlock the ability to deliver results,” he stated.
Earlier, Dr. Assad Hassan, national coordinator of the HOPE Governance Programme, stated that the meeting was convened with the World Bank to apprise the Permanent Secretary of the milestones recorded and the challenges encountered in the implementation of the program so far.
E-Financial
MoneyMaster Enhances App, Rewards Users with Data and Airtime Bonuses

MoneyMaster Payment Service Bank has introduced a refreshed mobile banking experience designed to make purchasing airtime and data more convenient and straightforward for customers.

As part of the rollout, customers will enjoy added value on their transactions. Airtime purchases on the Glo network come with a 100 percent bonus, while data purchases attract a 10 percent bonus, giving users amazing rewards on each purchase.
With this revamp, the app is now much easier to use, especially for airtime purchases. From selecting accounts to choosing amounts, the process is more seamless, with clearer options and fewer steps. Data plans are now neatly organized into categories such as daily, weekly, and monthly, making it easier for users to find what they need without endless scrolling.
Beyond the improved layout, customers now have more flexibility in how they recharge. Lower airtime denominations have been introduced, giving users the freedom to choose amounts that better suit their needs, while navigation has been adjusted to be quicker and more intuitive.
Speaking on the update, the bank’s Head of Business, Tajudeen Omokhide, explained that the goal is to make payments as simple and seamless as possible. According to him, customers expect speed, clarity, and affordability, and these improvements are part of the bank’s ongoing effort to meet those expectations. He also encouraged both existing and new users to get the latest version of the app.
These updates are a testament to MoneyMaster’s broader mission of developing practical, relevant products for everyday life. Promoted by Globacom and licensed by the Central Bank of Nigeria, the bank offers mobile wallets, savings accounts, individual current accounts, and business banking services.
MoneyMaster continues to position itself as a flexible, customer-centric platform, enabling over 4,000 individual and business billers to manage payments, access financial services, and stay connected with ease.
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