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CBN Orders Banks to Refund Failed ATM Transactions within 24 Hours

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Central Bank of Nigeria (CBN) has unveiled fresh draft guidelines that will compel banks to issue prompt refunds for failed Automated Teller Machine (ATM) transactions in a move aimed at enhancing consumer protection and restoring public confidence in electronic banking.

CBN Orders Banks to Refund Failed ATM Transactions within 24 Hours

According to the circular issued on October 9, 2025, and signed by Musa I. Jimoh, director of the Payments System Policy Department, the apex bank directed all deposit money banks, payment service providers, card schemes, and independent ATM operators to comply with the new standards.

Stakeholders are expected to submit their feedback by October 31, 2025, ahead of the final adoption of the policy.

The proposed framework introduces a strict timeline for resolving failed transactions. For on-us transactions, those conducted by a customer on their own bank’s ATM, refunds are expected to be processed immediately.

However, if system challenges prevent instant reversal, the bank must complete the process within 24 hours.

For not-on-us transactions, where a customer uses another bank’s ATM, the maximum refund period has been pegged at 48 hours.

To further protect customers, the guidelines direct ATM acquirers to implement systems that automatically initiate refunds without waiting for customer complaints.

The CBN said acquirers must also ensure that all funds from failed or partial cash withdrawals are reconciled and refunded promptly to affected customers.

The apex bank explained that the measures are part of its broader effort to promote efficiency, transparency, and accountability in the nation’s financial sys

“This initiative is aimed at improving consumer trust and reducing the frustration often experienced by customers following failed electronic transactions,” the circular stated.

The CBN’s new directive forms part of a comprehensive review of the existing regulatory framework for ATMs, replacing the 2020 electronic payments guidelines.

The review, according to the bank, became necessary due to the rapid transformation of Nigeria’s digital payments landscape, the emergence of new technologies, and increasing risks associated with electronic transactions.

Under the new provisions, banks and card issuers are required to deploy one ATM for every 5,000 cards issued, with implementation spread over three years: 30 per cent by 2026, 60 per cent by 2027, and full compliance by 2028.

Any plans for deployment, redeployment, or decommissioning of ATMs will henceforth require CBN’s prior approval.

The guidelines also introduce higher operational standards for ATMs. Machines must now comply with Payment Card Industry Data Security Standards (PCI-DSS), maintain detailed audit logs to facilitate dispute resolution, and display clear card orientation symbols to prevent transaction errors.


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E-Financial

Senate Considers Bill to Empower CBN to Regulate Fintech

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Senate on Thursday began debate on a bill seeking to amend the Banks and Other Financial Institutions Act (BOFIA) 2020 to empower the Central Bank of Nigeria (CBN) to designate and supervise systemically important non-bank financial institutions, particularly major fintech operators whose activities now constitute critical national infrastructure.

Senate Considers Bill to Empower CBN to Regulate Fintech

Leading the debate, Tokunbo Abiru, sponsor of the bill and chairman of the Senate Committee on Banking, Insurance and Other Financial Institutions, said the amendment had become urgent due to the rapid transformation of Nigeria’s financial ecosystem and the emergence of large technology-enabled service providers operating at a scale previously unseen in the country.

Abiru noted that fintechs such as mobile money operators, payment service banks, wallet providers, digital lenders and switching companies now serve tens of millions of Nigerians, process huge daily transaction volumes and hold vast pools of sensitive financial data, yet operate within a regulatory framework that has not fully evolved to match their systemic importance.

“The reality today is that a non-bank institution, because of its market dominance, data concentration, customer reach or technological capacity, may pose risks equal to or even greater than those posed by a traditional bank,” Abiru said.

“We are therefore confronted with a regulatory gap that leaves critical parts of the financial system operating outside the highest tier of statutory oversight. This bill seeks to correct that mischief.”

He warned that without modernising BOFIA, the country risked exposing itself to data insecurity, foreign control of sensitive financial infrastructure and vulnerabilities that could undermine national security.

The senator stressed that many fintechs operate across foreign-owned networks, store customer data offshore, or use cloud systems outside regulatory reach, raising concerns around data sovereignty.

“Today, we cannot say with certainty where all the financial and behavioural data processed by some of these institutions is stored, who has access to it, or which foreign jurisdictions may lay claim to it,” he said.

Abiru recalled the temporary CBN restriction on fintech onboarding in April 2024, following issues around KYC compliance, money-laundering red flags and suspicious transactions, a development that, he said, demonstrated the limitations of existing regulatory tools.

The amendment bill proposes five key objectives, including establishing a statutory framework for designating systemically important institutions, creating a national registry of fintechs, empowering the CBN to impose enhanced supervisory requirements, strengthening data sovereignty, and improving consumer protection.

He dismissed suggestions that a new regulatory agency should be created for fintech oversight, arguing that such duplication would fragment regulation and undermine efficiency.

“Fintech regulation is deeply intertwined with monetary policy, payments oversight, prudential supervision, and systemic-risk monitoring, functions that already reside naturally within the Central Bank,” he said.

“International best practice overwhelmingly favours integrating fintech oversight within existing regulators, not creating new bureaucracies.”

Abiru urged the Senate to support the bill, which carries no financial implications under Senate rules.

Contributing to the debate, Adams Oshiomhole, former president of the Nigerian Labour Congress (NLC), shared the experience of how his accounts were once hacked, disclosing that the hackers accessed him through one of the Fintech banks.

Oshiomhole also said the identities of most of the key owners of online operators were not known and might not be held accountable for infractions since there was no law binding them to any commitments.

“I know the directors of our regular banks, but I can’t say the same of these Fintech banks.

“I don’t know the directors of MoniePoint, Opay and all others”, he added.

Oshiomhole further argued that when properly regulated through an enabling law, the operations of online financial institutions would better serve the interest of Nigerians.

Senators unanimously passed the bill for second reading and referred it to its Committee on Banking, Insurance and Other Financial Institutions for more legislative work.


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Binance Launches ‘Binance Junior’ Crypto Savings Account for Kids and Teens

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Binance, global cryptocurrency exchange, has announced the launch of Binance Junior, a new parent-controlled savings app designed for children and teenagers between the ages of six and 17.

Binance Launches ‘Binance Junior’ Crypto Savings Account for Kids and Teens

Binance

The company said the initiative would allow parents to open and manage crypto savings accounts for their children, enabling them to save and earn digital assets in a secure environment.

According to Binance, the platform restricts trading activities but permits savings through its Flexible Simple Earn feature, while parents retain full oversight of all transactions.

Co-Chief Executive Officer of Binance, Yi He, said the product was part of the firm’s broader family finance initiative aimed at preparing the next generation for financial literacy in a digital economy.

“As parents who love our children, we not only nurture them in their early development but long-term growth with responsibility and wisdom.

“Financial health and literacy are key to preparing them for the future, especially as money is evolving,” she said.

The company explained that teenagers aged 13 and above would be able to initiate transfers within the app, subject to daily limits and local regulations, while parents would be notified of every transaction and could disable accounts at any time.

Binance also unveiled a self-published educational book, ABC’s of Crypto, which introduces children and families to basic concepts of blockchain, security, and digital assets in a simplified format.

The firm noted that Binance Junior would be available in select countries via the Apple App Store and Google Play Store.


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E-Financial

CBN Scraps Cash Deposit Limits, Raises Weekly Withdrawal Threshold

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Central Bank of Nigeria (CBN) has removed the limit on cash deposits and raised the weekly cash withdrawal limit across all channels to N500,000, up from N100,000.

CBN Scraps Cash Deposit Limits, Raises Weekly Withdrawal Threshold

CBN

The apex bank disclosed this in a circular to all banks titled “Revised Cash-Related Policies”, signed by Dr. Rita Sike, Director, Financial Policy & Regulation Department.

According to the CBN, the policy is designed to reduce the cost of cash management, strengthen security, and curb money laundering risks associated with the economy’s heavy reliance on physical currency.

“These policies, issued over the years in response to evolving circumstances in cash management, sought to reduce cash usage and encourage accelerated adoption of other payment options, particularly electronic payment channels. With the effluxion of time, the need has arisen to streamline the provisions of these policies to reflect present-day realities,” the CBN stated.

Effective January 1, 2026, the circular announced several key changes. The cumulative deposit limit has been removed, and the fee previously charged on excess deposits will no longer apply.

The CBN also stated that the cumulative weekly withdrawal limit across all channels has been reviewed to N500,000 for individuals and N5 million for corporates. Withdrawals above these thresholds will attract excess withdrawal charges as specified in the circular. In addition, the special monthly authorisation that allowed individuals to withdraw N5 million and corporates N10 million once a month has been abolished.

For Automated Teller Machines (ATMs), daily withdrawal remains capped at N100,000 per customer, with a maximum of N500,000 weekly, which forms part of the overall weekly withdrawal limit applicable to all channels, including point-of-sale (POS) transactions.

The circular further disclosed that excess withdrawals above the stipulated limits will attract charges of 3 per cent for individuals and 5 per cent for corporate customers, shared in the ratio of 40 per cent to the CBN and 60 per cent to the operating bank or financial institution.

Banks have also been directed to load all currency denominations in ATMs, while the existing limit on over-the-counter encashment of third-party cheques remains pegged at N100,000. Such withdrawals will also be counted as part of the cumulative weekly limit.

Additionally, banks are required to render monthly returns to the relevant supervisory departments, including the Banking Supervision Department, Other Financial Institutions Supervision Department, and the Payments System Supervision Department.

The CBN clarified that revenue-generating accounts of federal, state, and local governments, as well as the accounts of microfinance banks and primary mortgage banks held with commercial and non-interest banks, are exempted from the new withdrawal and excess-fee rules. However, the long-standing exemption previously enjoyed by embassies, diplomatic missions, and aid-donor agencies has been removed.


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