Connect with us

E-Financial

CBN Orders Banks to Refund Failed ATM Transactions within 24 Hours

Published

on

Kindly share this post

Central Bank of Nigeria (CBN) has unveiled fresh draft guidelines that will compel banks to issue prompt refunds for failed Automated Teller Machine (ATM) transactions in a move aimed at enhancing consumer protection and restoring public confidence in electronic banking.

CBN Orders Banks to Refund Failed ATM Transactions within 24 Hours

According to the circular issued on October 9, 2025, and signed by Musa I. Jimoh, director of the Payments System Policy Department, the apex bank directed all deposit money banks, payment service providers, card schemes, and independent ATM operators to comply with the new standards.

Stakeholders are expected to submit their feedback by October 31, 2025, ahead of the final adoption of the policy.

The proposed framework introduces a strict timeline for resolving failed transactions. For on-us transactions, those conducted by a customer on their own bank’s ATM, refunds are expected to be processed immediately.

However, if system challenges prevent instant reversal, the bank must complete the process within 24 hours.

For not-on-us transactions, where a customer uses another bank’s ATM, the maximum refund period has been pegged at 48 hours.

To further protect customers, the guidelines direct ATM acquirers to implement systems that automatically initiate refunds without waiting for customer complaints.

The CBN said acquirers must also ensure that all funds from failed or partial cash withdrawals are reconciled and refunded promptly to affected customers.

The apex bank explained that the measures are part of its broader effort to promote efficiency, transparency, and accountability in the nation’s financial sys

“This initiative is aimed at improving consumer trust and reducing the frustration often experienced by customers following failed electronic transactions,” the circular stated.

The CBN’s new directive forms part of a comprehensive review of the existing regulatory framework for ATMs, replacing the 2020 electronic payments guidelines.

The review, according to the bank, became necessary due to the rapid transformation of Nigeria’s digital payments landscape, the emergence of new technologies, and increasing risks associated with electronic transactions.

Under the new provisions, banks and card issuers are required to deploy one ATM for every 5,000 cards issued, with implementation spread over three years: 30 per cent by 2026, 60 per cent by 2027, and full compliance by 2028.

Any plans for deployment, redeployment, or decommissioning of ATMs will henceforth require CBN’s prior approval.

The guidelines also introduce higher operational standards for ATMs. Machines must now comply with Payment Card Industry Data Security Standards (PCI-DSS), maintain detailed audit logs to facilitate dispute resolution, and display clear card orientation symbols to prevent transaction errors.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

CBN Expresses Concern Over Foreign Investments in Nigeria Fintechs

Published

on

Kindly share this post

The Central Bank of Nigeria in its 2025 Fintech Policy Insight Report, has raised concern over Nigeria’s fintech sector heavily dependent on foreign investment, exposing it to swings in global markets.

The report said the sector has shown resilience despite global economic pressures, but warned that reliance on external capital leaves it vulnerable to market fluctuations.

It would be recalled that startups in the country raised $520m in equity funding in 2024, down from about $747m in 2019, when Nigeria captured roughly 37 per cent of all African startup investment.

This performance, amid significant global macroeconomic gyrations, underscores Nigeria’s position as a key hub for financial innovation. The sharp rise in interest rates in advanced economies during 2022 contributed to a slowdown in venture capital funding.

“These dynamics highlight the importance of developing domestic funding avenues, such as leveraging Nigeria’s capital markets, to reduce currency risk and sustain fintech growth,” the apex bank stated.

Olayemi Cardoso, CBN Governor, said Nigeria is undergoing a rapid and significant financial evolution. Over the past decade, the nation’s fintech landscape has grown from a handful of startups into one of Africa’s most vibrant innovation ecosystems.

“Even amid global economic headwinds, Nigerian fintech firms continued to attract investment and drive change. Today, with improved stability of our currency and domestic economy, it is clearer than ever that financial innovation can advance inclusion at scale,” the executive commented on the report.

In addition to funding, the central bank underscored Nigeria’s continued leadership in digital financial infrastructure. More than 25 per cent of all electronic transactions in Africa’s most populous nation are processed via real-time payment channels, with close to 11 billion transactions processed in 2024, up from five billion in 2022. The report described Nigeria’s instant payments platform, NIBSS NIP, as among the most mature and widely adopted globally.

The report also mentioned the need to strengthen system integrity and reputation, pointing to compliance reforms, anti-money laundering supervision, and consumer protection measures as key priorities for sustaining investor confidence.

By focusing on domestic funding, regulatory modernisation, and innovation infrastructure, the CBN aims to position Nigeria not only as a fintech front-runner but also as a rule-setter whose regulatory lessons are relevant to peer emerging and high-growth economies globally, the central bank said.

Stakeholders surveyed by the CBN also cited compliance costs as a significant challenge to innovation. According to the report, 87.5 per cent of respondents said that the cost of meeting regulatory and risk requirements significantly impacts their capacity to innovate, while delays in product approvals and regulatory timelines also remain major bottlenecks.

The report noted that 62.5 per cent of fintech firms plan to expand regionally, and there is strong support for regulatory pass-porting frameworks to enable compliant expansion into other African markets. However, the CBN warns that such cross-border growth requires a stable funding base and coordinated regulation.

 


Kindly share this post
Continue Reading

E-Financial

UBA’s Easy and Instant Account Opening Thrills Returnee

Published

on

Kindly share this post

After a few years abroad, I returned to Nigeria and faced a dilemma. Let me tell you all about it.

UBA's Easy and Instant Account Opening Thrills Returnee

UBA

A few days ago, I was dragging my luggage through Murtala Muhammed International Airport. Everything felt bright and beautiful. Not necessarily in aesthetics, but in the vibrant colours, sounds, and energy all around. After three intensive years in the UK, I was finally back home. Ready for the hustle and bustle of Lagos life, and yes, the comfort of my parents’ home.

The plan was simple. Settle down and get my life on track. I’d sorted the job, and I had my person. But then came my dilemma. Money!. This doesn’t mean I was short of it or had too much of it. The real issue is where to actually keep and manage it in this country with daily dramatic happenings. With just two weeks left before I resumed at my new workplace, I had no time for long queues, endless paperwork, or the classic “Nigeria bank stress.” So, I needed an account, and I needed it fast.

So I turned to my best friend, Google, and typed, “Instant account opening in Nigeria.”

In less than a second, I was redirected to the United Bank for Africa instant account opening portal. A few taps later, and I had a fully functional account. Just like that. I could receive my funds, transfer my funds, and start building my financial life here again.

In less than a second, I was redirected to the United Bank for Africa instant account opening portal. A few taps later, and I had a fully functional account. Just like that. I could receive my funds, transfer my funds, and start building my financial life here again. Talk about ease, and this beautiful experience truly exemplified that definition

I was genuinely amazed. It felt too easy, almost suspiciously easy. But it was real, I mean, really soft like they were just thinking all about me while developing this new feature.

If you’re like me and pressed for time, avoiding unnecessary stress, or just ready to sort your finances without the hassle, consider this your sign.

UBA’s instant account opening is a game-changer. No queues to cut into your precious time. Just you and your phone, minutes away from being banked.

Get started here: https://aop.ubagroup.com

Trust me, if I could do it between unpacking and settling in, you can do it too. Your future self will thank you.


Kindly share this post
Continue Reading

E-Financial

BOI Secures CBN Nod for Sharia Banking, Unlocks Ethical Funding Boom

Published

on

boi.jpg
Kindly share this post

Bank of Industry (BOI) has received Central Bank of Nigeria (CBN) approval to launch a Non-Interest Banking (NIB) Window, expanding ethical financing for underserved businesses nationwide.

BOI Secures CBN Nod for Sharia Banking, Unlocks Ethical Funding Boom

BOI

The move positions BOI to mobilise Sharia-compliant funds, finance assets and raw materials without interest, and target MSMEs plus high-impact sectors previously sidelined by conventional loans.

Divisional Head of Public Relations, Theodora Amechi, said the window aligns BOI with social goals, boosting real economy support and sustainable industrial growth.

MD/CEO Dr. Olasupo Olusi hailed it as a “pivotal moment,” enabling the bank to serve faith-sensitive enterprises shunning riba-based loans.

Analysts see it as CBN’s vote of confidence in BOI’s governance, set to spur innovation and inclusive financing for Nigeria’s ethical business segments.

Established in 1959 as Nigeria’s top Development Finance Institution, BOI now strengthens its drive for broad-based economic transformation.


Kindly share this post
Continue Reading

Trending