CNSSL, MTN Nigeria call centre operator, has been forced to close shop in Jos, capital of Plateau state following the rising violence and killings in the state, Nigeria CommunicationsWeek has learnt.
A statement by the company said that “CNSSL regrets to announce the closing down of its call centre operation in Jos, Plateau State. It will be recalled that CNSSL had entered into a contract to operate and staff the Jos call centre on behalf of MTN Nigeria in July 2010, and we have been doing so until recently”
The company said that the closure is occasioned by the continuous state of insecurity in Jos and its environs, the consequence of which has had significant impact on our operations, personnel and therefore our ability to deliver on our contractual obligations to MTN.
“The current state of insecurity and threat to our personnel has been heightened by recent developments in Jos” CNSSL stated in a statement.
According to the company, “since we conduct our operations in accordance with international best practice, we consider the safety of human lives as more important than financial gain or consideration. We have therefore informed MTN and all other concerned stakeholders including our staff.
This is a decision that we have not taken with levity, given our antecedents as one of the pioneer local companies in Nigeria to operate an outsourced call centre model for the telecommunication industry and the confidence reposed in us by MTN Nigeria. We deeply regret the loss of jobs and consequential economic loss to all stakeholders” the company added.