CNSSL, MTN call centre operator in Jos has decried the picketing of MTN Call Centre in Rayfield, Jos by officials of the Nigeria Labour Congress (NLC) last week. Their stated mission was to protest the conditions of service of the staff in the centre and the alleged resistance to unionization of staff. In furtherance of their objectives, the NLC came with placards and effectively barricaded the building and prevented staff from entering their offices. Engr. Gbenga Adebayo, Chief Executive Officer, CNSSL Contact Centre Limited, Rayfield, Jos, noted that the MTN Call Centre in Jos is operated by CNSSL, a Nigerian company under an outsourcing arrangement with MTN. The staff in the call centre is therefore not employed by MTN. He added that CNSSL provides skilled employment for Nigerians under terms that far exceed the national minimum wage requirements and comparable with prevailing conditions for graduate employees in many areas of the private sector. Our vision is to increase our capacity to do so. “The action by the NLC disrupted the activities of the call centre and jeopardized our ability to attend to the teeming MTN customers under our care. Such incidents not only undermine our ability to fulfill our contractual obligations to MTN, it is a disincentive to investors who wish to provide employment opportunities for the youth in the Jos area which is experiencing great social upheaval,” he said. He emphasized that: “CNSSL staff of the call centre, none of whom have any issue with their employment conditions, robustly resisted the barricade erected by the NLC this morning in an attempt to enter their place of work. A breakdown of law and order was narrowly averted. We are engaging the leadership of the NLC and the relevant security agencies in order to avoid a re-occurrence of the unfortunate and unwarranted action that took place last week.”
CNSSL Decries NLC’s Picketing MTN Call Centre in Jos
