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Comply with Directives or Face Sanctions, NCC Tells Telcos

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Nigerian Communications Commission (NCC) has warned telecommunications operators to comply with its directives or be sanctioned.

 

Mr. Ismail Adedigba, deputy director, Consumer Affairs Bureau (CAB) of NCC, warned the operators of standards defaults.

 

He spoke during the 45th edition of the Consumer Town Hall Meeting (CTM) in Ijebu-Ode, Ogun state and said that the commission gave directives due to numerous complaints it received from telecommunications consumers.

 

According to him, the commission had been inundated with various complaints such as unsolicited text messages and calls.

 

Adedigba said the commission had equally received complaints on failure/refusal to roll over unused data at the expiration of data bundle by service providers.

 

He said there were complaints of automatic renewal of data services upon expiration and activation/subscription to data and Value Added Services (VAS) without prior consent of the subscribers.

 

He said there were also complaints pertaining to call masking and refiling.

 

The Deputy Director assured that the commission, as consumer-centric institution, had taken appropriate steps in response to the above major complaints.

 

He said: “The regulatory body has developed the 2442 Do Not Disturb (DND) Short Code to solve unsolicited text messages/calls. It has taken a step on the issuance of direction to service providers on data rollover.

 

“This enables consumers to roll over unused data for a period of time, ranging from one day to seven days, depending on data plan of the consumer. This took effect from June 26. NCC has issued directives to service providers on forceful subscription of data services and Value Added Services (VAS).

 

“This is to enable them desist from forceful/automatic renewal of data services, without prior consent of subscribers. This has taken effect from May 21. The commission also developed 622 Toll-Free Line through which you can easily lodge complaints for any unresolved service issue to the NCC.”

 

Adedigba warned that failure of the operators to comply with the above directives would attract appropriate penalties and sanctions.

 

In respect to call masking and refiling, he said the commission was working seriously to abate the ugly development, including deployment of appropriate technology as a strategy to combat it.

 

He said NCC believed the consumer was the ‘king’ and as such, must be accorded the basic rights, including the right to be heard, educated, to choose, seek redress as well as right to safety.

 

Sen. Olabiyi Durojaiye, chairman, Board of NCC, said that the programme was to enable a tripartite meeting of the regulator, operators and consumers.

 

Mr. Bashir Idris, deputy director, Government and Public Relations Unit, NCC, represented Durojaiye at the occasion.

 

The chairman said the meeting was also aimed at enlightening telecommunications consumers and resolving pressing issues with respect to provision of services.

 

He said it would also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers, service providers, and the industry as a whole.

 

In a related development, NCC has assured the public that none of the over 160 million telecoms subscribers in Nigeria would be disconnected or suffer service disruptions as a result of its recent order to permit the disconnection of indebted operators from other operators’ networks.

 

This assurance was given in Abuja at the weekend by Mr. Sunday Dare, NCC’s Executive Commissioner for Stakeholder Management.

 

Dare clarified that the approval given by the NCC was not for any network to disconnect subscribers as being wrongly presented in some media, but for some creditor networks to restrict services to debtor networks.

 

He stated that: “the NCC is a consumer-centric regulator; the protection of our consumers and the sustainability of the industry are the primary drivers of our activities. So, in this case, even before we granted the permission for disconnection, we had put some very stringent safety valves in place to protect consumers and ensure that they continue to enjoy uninterrupted service while we address the very serious issue of indebtedness in the industry.”

 

Dare therefore, encouraged telephone consumers to be rest-assured, noting that the NCC would continue to use all its powers to protect both the consumers and the entire industry.


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Google Rolls Out Search Live AI to 200+ Countries, Including Nigeria

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Google has launched its Search Live feature globally to over 200 countries, including Nigeria, where AI Mode is available, enabling voice-and-camera conversations in users’ preferred languages.

Google Rolls Out Search Live AI to 200+ Countries, Including Nigeria

Google

Powered by the new multilingual Gemini 3.1 Flash Live model, it delivers natural, real-time interactions via the Google app on Android or iOS—tap the Live icon under the Search bar.

Ideal for hands-free help, users can speak queries for audio replies, follow-ups, or web links. Camera integration adds visual context, like troubleshooting a shelving unit, or pairs with Google Lens for real-world chats.

From the app or Lens, Nigerians can now explore, learn, or solve tasks instantly, boosting everyday productivity worldwide.


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IFC Invests $45m to Green African Telecom Sites

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Clean and reliable power for telecom networks in Ethiopia, Liberia, and Sierra Leone will be expanded following a $45 million investment by the International Finance Corporation (IFC) in IPT PowerTech.

The investment targets countries where limited power supply continues to slow digital connectivity and broader economic participation, the institution stated earlier this week.

To enable this expansion, the IFC is providing a $45 million corporate financing package consisting of an A-loan of $27 million and $18 million in blended finance.

The blended portion is sourced from the Canada-IFC Blended Climate Finance Programme and the IDA20 Private Sector Window Blended Finance Facility.

The initiative marks the IFC’s first direct infrastructure engagement in Liberia in a decade and in Sierra Leone in six years.

It will help scale solar- and battery-based power systems that reduce reliance on diesel and support greener, more resilient telecom networks.

By improving the quality and stability of power to telecom towers, the initiative will strengthen mobile coverage and ensure that households, schools, health centres, and small businesses can depend on consistent digital services, said the IFC.

The funding supports the modernisation, operation, and maintenance of 2 235 telecom sites across the three nations. More than 90% of these are located in off-grid or weak-grid locations.

With new solar and battery systems powering these sites, mobile networks will experience fewer outages and improved service quality.

Optimising the energy mix is estimated to reduce power costs for operators by up to 30% in Liberia, 26% in Sierra Leone, and 52% in Ethiopia.

This transition is also expected to cut emissions by more than 10 624 tonnes of carbon dioxide annually. Furthermore, the partnership will promote gender inclusion by expanding opportunities for women in technical, operational, and leadership roles within the sector, says the IFC.

This agreement reflects a shared vision for a greener telecom industry and empowers the company to scale its innovative energy platforms, according to Nabil Haddad, CEO of IPT PowerTech Group.

Reliable and affordable power for telecom networks is a cornerstone of Africa’s digital transformation, said Nathalie Kouassi-Akon, IFC regional director for West Africa and the Gulf of Guinea.

Through this partnership, the institution is supporting a scalable, private sector-led solution that enables mobile operators to reach underserved and fragile communities more sustainably, added Kouassi-Akon.

The project advances the World Bank Group and African Development Bank’s Mission 300 initiative, which aims to provide electricity to 300 million Africans by 2030.


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Expedier Launches Platform to Ease Cross-Border Payments for African Firms

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Expedier has unveiled “Expedier for Business,” an online pro-banking platform to simplify global payments, multi-currency transactions, and financial operations for expanding companies.

Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Kingsley Madu

The tool centralizes payments, invoicing, payroll, and treasury into one secure dashboard, tackling challenges like fragmented systems and poor visibility that hinder international scaling.

Kingsley Madu, Co-Founder and CEO of Expedier, said: “African businesses are increasingly global… Expedier for Business was built to simplify how companies manage money across borders while maintaining visibility, control, and compliance.”

Key features include customizable dashboards for payments, invoices, and workflows; support for USD, CAD, GBP, EUR, and more; virtual cards; automated payroll/invoicing; currency swaps; and real-time tracking.

Security measures cover two-factor authentication, KYC/KYB verification, and team access controls.

As cross-border trade and remote work boom in Africa, the platform aids firms dealing with international suppliers, teams, and customers. It is now available for organizations scaling globally.


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