Connect with us

General News

Courier Operators Lose N200m to Digitization of Annual Reports -Umo

Published

on

Kindly share this post

Dr. Mike Umo is the General Manager, Bulk-Post Venture, the bulk mail handling component of the Nigerian Postal Service (Nipost). Before joining in 1987 as a postal controller11, he had a stint with the Bank of India.

Umo, in his 26 years of stewardship at Nipost has worked as district postal manager, Murtala Mohammed International Airpport, Ikeja and FESTAC Lagos, respectively; First product manager, Lagos Mainland; Area Manager in Nipost Territorial Headquarters in Edo, Enugu, Delta and Lagos State.

He was appointed general manager Bulk-Post Venture in October, 2010 to carry out reforms that would entrench seamless processes in the then traumatized system. He spoke to peter ugwu on his transformation effort

Place of Bulk-Post in The Postal Sector
The bulk-post is key to restoring courier operations in Nigeria; in that we are more or less number one point of call in the distribution chain.
For instance, we determine the tariffs that guide operators in the industry. It implies that when Courier Operators go out to negotiate business with customers, like the Capital Market Registrars, it is our tariff they use; anything in short of that they will be running at a risk.
Risk in the sense that when they bring the jobs to us, definitely we will not deviate and it is our tariff we are going to use in giving them their share-percentage.
The arrangement is that when Courier Operators get jobs from the Registrars, they will bring the job to us and the standard is that any job that passes through us we give them 40 per cent of the total benefit and we take 60 per cent. So, when they get a job and under value it, the blame will not be shifted to us.
This arrangement is not to say that we do not get jobs directly from the Registrars. What apparently determines the tariff is the weight; we weigh every job that comes in here.
We advise them not to play smart and then shoot themselves in the leg.
For instance, if two companies are pursuing a particular job and one of them tries to outsmart the other by cutting cost, they may end up not having the resources (fund) to bear the delivery costs. So, it is a sure way to ensure uniform tariff and curtail illegality.
 Meanwhile, there are still few of them that cut corners; that is by taking jobs somewhere else, but if they pass through the Venture, such customers are guaranteed of maximum service.
Except for the few jobs they deliver on door-to-door process; that are not bulky, every other job is expected to pass through us.

Why Should They Pass Through the Bulk-Post VENTURE?
The principal reason is that most of them do not have all it takes to process the jobs and deliver them to the last mile. 
We have the facilities and the spread throughout the country. That is the truth, but they will not want to hear that. For instance, you will find out that most courier operators do not have the facilities to move the mails from Lagos to other parts of the country like South-East or the Northern part of the Country.
So, when they collect the jobs we process and pay them their percentage. And I inherited the recent tariff regime, so anybody who would complain of that should know that Nigeria as at today implements the least tariff; the essence is that the industry is still evolving and we want the players to survive with more customers accepting to do business with us in the industry.

Uniform Tariff
Uniform tariff for the industry is the best because it helps to checkmate activities of the Registrars and curb excesses of courier operators and enable a level playing field for everybody. It is also a sure way to check sharp practices.
The activity of handling bulk transaction is that of Bulk Post Venture. In the past, Post Offices had the prerogative to manage all that, because of their spread. But the management of Nipost saw it as becoming a rat race sort of, that culminated into the establishment of the Bulk Post Venture in the year 2000.
So the emergence of Bulk Post has brought sanity and standardization in the courier companies’ interface with the customers. At the time we came in, we saw there was need to centralize. The process of centralization gave birth to the sharing ratio of 30:70.
After that, the Association of Nigerian Courier Operators (ANCO) started pressurizing that we need to review the ratio; in fact, they were even asking for 50:50, we said no, but when the pressure become unbearable, I craved the indulgence of the Post Master General and following series of meetings, we agreed on 40:60. They just direct the job to us; we do the bulk of activities involved.

Assessment of the Mailing Industry In Nigeria
Looking at the industry comparatively, there are various problems that we are facing. We need to tackle them before comparing operations here with what happens elsewhere in the world. In terms of facilities we are not there yet.
What is worrisome is that the mail volume is shrinking by the day. And the causes are not far-fetched.
For instance, a bank that has over one million shareholders it is expected that when the annual general meeting is coming up such bank would print the annual report to the corresponding number of shareholders.
That is not happening presently. Some banks in connivance with some Registrars come out with just half of the reports. Because of that, a lot of courier companies are chasing few jobs in the field. And more courier companies are coming up.
How does that affect the industry and the society at large? When a company is struggling to remain in business, will it employ more people? Apart from that, the industry is in absolute need of a principal regulator, because by standard, Courier operators are not supposed to be treating the kind of mails that Bulk-post handles.
They are supposed to focus on door to door delivery service, pick up service, logistics, etc. However, in the present industry anything goes. I would not say that the Courier Regulatory Department (CRD) is not apt in their operations, at the same time a Regulator with Statutory backing will do more.
It will have more logistics at its disposal and spread that reaches out to even the nooks and crannies of the country. Items below 500grams do not fall under the purview of other operators. But we have allowed them to continue so that businesses will thrive.

Innovations Implemented By Bulk-Post
Well, on the part of reform we started by centralizing the Venture. When I came in, we had eight (8) centres, but for proper monitoring and accountability we had to streamline the process. We merged the different locations and brought them down to headquarters annex at Lafiaji.
The procedure was widely lauded; most people were happy about it, but we do not expect that all would embrace it. In any sector where there is a bit of disorganization, definitely some people will benefit from it.
Our target was to attain an internationally acclaimed position in organization of the bulk mailing business.
Through the processes we were able to win-back our integrity; at a time people were going out, struggling to get job and have them delivered without competency.
On the part of the courier, most of them have seen that standardization was not for us alone, but they stand to benefit over time.

Automation of Bulk Post Operating Procedures
There had been attempts to do that, but logistics challenges could not allow us to perfect the system.
Recently, we received note from the head of ICT of Nipost that some people shall be drafted from the department to work with us in the bulk post for the purpose of perfecting our automation process.
ICT is a big plus to what we are doing, because if this place is automated it will help achieve our core values anchored on transparency and accountability.
If the transactions are automated, accountability will be 100% achievable. Automation will enable us to track movement of items in and out the post. Therefore, cases of human error or sharp practices shall be eliminated.

Challenges
Apart from the challenge of scarce resources which is common to companies in different sectors of the economy, we at Bulk Post have a peculiar challenge which is a fall out of the recent development in banks and companies producing compact discs (CDs) to replace printed copies of annual report.
That is our major challenge. A lot of them are shunning production of hardcopies. A copy of printed annual report values at N180:00; when you have 100,000 of them, you know what it translates to, monetarily. It is really affecting our revenue generation.
So, when that report is produced in CDs we get nothing more than N60 and remember most of the jobs come to us through the courier companies, invariably, we have to share whatever profit made after delivery at 40:60 ratio. As it stands now, it will be difficult for us to meet our revenue target.

Revenue Loss
Conservatively, between last year and now that companies digitalize annual reports, we have lost nothing less than N200 million.
The only way to change the trend is for the shareholders or stakeholders in those banks and companies to request that their reports be published in hardcopies. It is true that every company would like to cut costs, but in a situation whereby the reports are published in a CD, will somebody be able to sit down for two to three hours to study that? That is a key burning question. The differences between the two media-soft and hard copies are obvious. If you pick up a book to read when you are tired you mark where you stopped, go wherever you want to and come back to continue, but CD is not like that.
Secondly, you can tender hard copy report as evidence in the law court due to its creditability. Thirdly, how many of the shareholders are computer literate?
Last year only about 12 companies used CDs; and these are companies that generate volumes of reports.
This year more of them will join the trend because everybody is thinking on cutting costs, but does that add value to the shareholders is the question left unanswered.
It is left for the shareholders to complain to the Director-General of the Securities and Exchange Commission as they are the people that are affected more.

Bulk-Post in Postal Regulator Era
The existence of the ‘Commission’ will rather help Bulk-Post fulfil its functions. We are going to complement each other
The Commission is not going to impact negatively on us. While we are awaiting the establishment of the Commission, Nipost will still continue to play double roles which ought not to be.
Then, with the advent of such a Commission, every other venture will restrict its operations to its primary responsibility. And I am sure we will do it better; there will be no divided attention any more.


Kindly share this post

Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Continue Reading
Advertisement
Comments

General News

FG Partners World Bank, AfDB on Climate Action

Published

on

Kindly share this post

The Federal Ministry of Livestock Development has announced its commitment to collaborate with the World Bank Group and the African Development Bank (AfDB) to address climate change challenges affecting Nigeria’s livestock sector.

Permanent Secretary of the ministry, Dr. Chinyere-Ijeoma Akujobi, made this known during a meeting with a delegation from the two banks on Wednesday in Abuja.

She said the partnership aims to unlock opportunities for sustainable growth and resilience in the industry and that the collaboration is strategic in realising the ministry’s strategic goals.

“The proposed collaboration aligns with our mandate to mitigate the adverse impacts of climate change on livestock production, safeguard livelihoods, and promote environmentally responsible practices throughout the value chain,” the permanent secretary said.

Represented by the Director of Planning, Research and Statistics in the ministry Mr. Ohaeri Ezenwa, Dr. Akujobi highlighted the livestock sector’s significance to Nigeria’s economy.

She pointed out that “Despite its importance, the sector is highly vulnerable to climate variability and change,” outlining its implications for animal health, productivity, and greenhouse gas emissions.

While emphasising the urgency of robust policies and reliable data to address the impacts of climate change, the Director (Technical) and Team Lead of the Technical Working Group on Climate Change, Dr. Alike Peter, explained that “These realities underscore the need for evidence-based policies and coordinated national action to drive climate-smart livestock development.”

Dr. Peter said that the Technical Working Group supports the National Livestock Growth Acceleration Strategy (NLGAS), which aims to double the sector’s contribution to GDP from approximately $32 billion to $74 billion in a decade.

He added, “Both growth pathways have direct implications for greenhouse gas emissions, making climate considerations crucial in livestock development planning.”

The ministry is also collaborating with the World Bank to establish a national methane baseline and develop evidence-based mitigation measures.

Dr. Peter said, “Ongoing collaborations aim to strengthen Nigeria’s Nationally Determined Contributions (NDCs) and access carbon markets.”

Dr. Harrison Charo Karisa, a representative from the World Bank Group, highlighted opportunities in climate-smart aquaculture, the blue economy, and carbon markets.

“Seaweed can serve as a nutritious livestock feed supplement rich in essential vitamins and minerals,” he noted.

Dr. Youssouf Kabore, Chief Livestock Officer at AfDB, commended the ministry’s proactive approach and assured the bank’s support in implementing effective interventions in the livestock sector.

 


Kindly share this post
Continue Reading

General News

Kaspersky Highlights Cyber Threats at a Major Event Such as the Winter Olympics Games

Published

on

Kindly share this post

The 2026 Winter Olympics will begin on February 6 in Italy, attracting the attention of fans both online and offline. Hundreds of athletes will participate, and the host cities are expected to welcome large crowds. Kaspersky experts have listed the types of threats that may emerge in the context of a major international event, regardless of its location.

The Event Audience as a Target

The Olympics attract thousands of people travelling to the host country. Offline spectators may face unpleasant surprises such as fake tickets, which scammers distribute. This could result in stolen funds from bank accounts or even compromised cryptocurrency wallet credentials instead of access to their favourite events. Meanwhile, online fans are at risk from fake live streams and fraudulent websites selling merchandise of their favourite athletes.

Travellers may also encounter fraudulent services posing as cell phone plans that collect and steal personal and financial information. That is why it’s convenient to choose Kaspersky eSIM Store to always stay connected, avoiding potential fraudulent services and physical SIM card hassles.

Attacks on athletes

Cybercriminals may exploit publicly available information and the popularity of the participating athletes. Other scenarios might be targeted phishing attacks and deepfake-based operations aimed at data theft or blackmail.

These should be of particular concern, as well as the potential hijacking of social media accounts. In addition, athletes may face risks of ‘doxxing’, — the public exposure of private information — and other forms of tech-enabled abuse, which can impact personal safety.

Threat actors may also take advantage of vulnerabilities in online security, particularly through data leaks that affect users’ personal information. The Data Leak Checker feature in Kaspersky Premium enables users to identify potential compromises in their accounts, alerting them to any risks of exposure.

Urban infrastructure attacks

Both profit-driven and other types of threat actors may target critical city systems, including transportation, utilities, communication networks, and vulnerable public Wi‑Fi, with the aim of disrupting services or compromising operational stability.

According to a 2024 study by Kaspersky, conducted ahead of the Summer Olympic and Paralympic Games in Paris, nearly 25 percent of the approximately 25,000 free Wi-Fi hotspots analysed in the city were found to have weak or no encryption, putting users’ personal and banking data at risk of theft.

These attacks can be carried out using malware, network intrusions, or manipulation of connected systems, potentially affecting city operations and services relied upon by residents and visitors. Using security solutions such as Kaspersky Premium along with a VPN will help to protect data by encrypting Internet connection and securing online activity.

Ransomware

Ransomware actors, seeking maximum profit, may view mass events and the related entities such as vendors or other organisations in the supply chain as high-value targets. To maximise financial gain from the high demand to attend the event in person, such attacks can target hotel networks in the host city, as well as stadiums, official ticket sales platforms and other event resources.

APT attacks

Advanced Persistent Threat (APT) actors also consider large international events as strategically significant targets due to their global visibility, high concentration of critical IT infrastructure contractors and complex supply chains.

A prime example of such an attack was the Olympic Destroyer, used against the IT infrastructure at the 2018 PyeongChang Olympics. In this attack, the malware spread within the organisers’ network using compromised credentials and was aimed at sabotage and disrupting the operation of the event.

Hacktivism attacks

Hacktivist actors may launch campaigns targeting event-related organisations to achieve their strategic goals and public attention. These offensive operations could take the form of data theft and leaks, misinformation, or the disruption of the systems involved in the event, such as broadcast infrastructure or ticketing platforms, potentially affecting both the spectators and organisations.

“Events on the scale of the Olympic Games typically draw significant attention from cybercriminals, and potential threats can take many forms, affecting spectators, cities’ infrastructure and the athletes themselves, as well as millions of people accessing with digital services before, during and after the event.

The international dimension and big audience make such events especially attractive targets for sophisticated actors, who pose serious threats that everyone involved should be prepared for,” said Igor Kuznetsov, Director of Global Research & Analysis Team at Kaspersky.


Kindly share this post
Continue Reading

General News

Firm Gives Advice on How to Stay Secure as AI, robots and VR are Redefining Family Life

Published

on

Kindly share this post

Over the past 10 years, families have experienced shifts in structure and a perceived increase in fragmented interactions at home, largely driven by the pervasive use of technology and changing social norms. What does the next decade hold in store?

According to a global survey* by Kaspersky’s market research center, an overwhelming 81% of people believe digitalisation will fundamentally alter families’ joint pastimes within the next decade. This shift points to a future where bonding is mediated by advanced technology, creating new rituals and challenges in equal measure.

Screen time is family time, but it has its risks

Nearly half (48%) of all respondents envision AI-powered bedtime stories becoming a norm, a figure that rises to 53% among 18–34-year-olds. Today, apps and smart devices offer AI-narrated tales with customisable characters and plot twists.

For the busy parent, it presents a novel aid, for the child, an endlessly patient, interactive storyteller.

Meanwhile, with 31% of families anticipating children opting for digital pets over real ones, it seems that ‘man’s best friend’ just got its first update.

It should be noted, however, that while AI has the potential to enrich a child’s life, it necessitates vigilance. When children interact with AI, for stories or learning, parents must be proactive.

Select services with strong privacy policies that do not unnecessarily store or misuse a child’s data or voice interactions and further enhance control with digital parenting assistants like Kaspersky Safe Kids to restrict content and balance screen time.

Parents would be well placed to treat AI interactions as a new digital playground where they can use parental controls to limit session duration, choose vetted, age-appropriate AI story platforms, and most importantly, maintain an open dialogue about what these stories are and how they are created. Explain to children that an AI is a tool, not a friend, and encourage them to report any strange or uncomfortable interactions, just as they would in the physical world.

The key is to ensure AI complements human interaction, not replaces the comfort of a parent’s voice.

Blowing out the digital candles

Another 43% predict family celebrations migrating to video call formats as a standard, not an exception, a trend accelerated by recent global events but now seen as a permanent fixture for dispersed families.

Meanwhile a daring 26% can imagine taking family vacations entirely in virtual reality. This sounds like the stuff of science fiction, but then 10 years ago, the type of generative AI being used today was not widely anticipated.

This fragmented outlook highlights that the future of family digital activity will not arrive as a uniform wave, but as a series of adoptions shaped by cultural openness and digital infrastructure. For security leaders like Kaspersky, this evolving landscape presents new vectors for risk within the most intimate of spaces, the smart home.

Preparing the digital home for tomorrow’s family

43% of all respondents foresee home robots as family members. Moving beyond voice-activated personal assistants or autonomous vacuum cleaners, these would be embodied AI companions capable of tutoring, playing games, or providing companionship.

In the eyes of hackers, however, every new device, from a VR headset to a robot nanny, is a potential entry point. To keep things secure, change default passwords immediately, ensure all device firmware is regularly updated, and segment your home network.

Use Kaspersky Premium with a Smart Home Monitor which scans users’ home Wi-Fi network 24/7, and shows a list of devices connected to it, including such details as device type, OS and IP address, and alerts when a new or unknown device connects.

As robots, AI, and VR devices become part of the family circle, security must be foundational, not an afterthought.

“The accelerating pace of technology is not fragmenting the family but redefining its shared spaces. The future, as seen by the global majority, is one where digital and physical experiences blend to create new forms of togetherness, from a grandparent joining a birthday party via hologram to a child caring for a digital pet with a sibling across the globe.

“The challenge and opportunity lie in building secure digital environments with intention, ensuring they are safe, respectful, and ultimately, tools that bring us closer,” comments Seifallah Jedidi, Head of Consumer Channel for META at Kaspersky.


Kindly share this post
Continue Reading

Trending