Connect with us

General News

Courier Operators Lose N200m to Digitization of Annual Reports -Umo

Published

on

Kindly share this post

Dr. Mike Umo is the General Manager, Bulk-Post Venture, the bulk mail handling component of the Nigerian Postal Service (Nipost). Before joining in 1987 as a postal controller11, he had a stint with the Bank of India.

Umo, in his 26 years of stewardship at Nipost has worked as district postal manager, Murtala Mohammed International Airpport, Ikeja and FESTAC Lagos, respectively; First product manager, Lagos Mainland; Area Manager in Nipost Territorial Headquarters in Edo, Enugu, Delta and Lagos State.

He was appointed general manager Bulk-Post Venture in October, 2010 to carry out reforms that would entrench seamless processes in the then traumatized system. He spoke to peter ugwu on his transformation effort

Place of Bulk-Post in The Postal Sector
The bulk-post is key to restoring courier operations in Nigeria; in that we are more or less number one point of call in the distribution chain.
For instance, we determine the tariffs that guide operators in the industry. It implies that when Courier Operators go out to negotiate business with customers, like the Capital Market Registrars, it is our tariff they use; anything in short of that they will be running at a risk.
Risk in the sense that when they bring the jobs to us, definitely we will not deviate and it is our tariff we are going to use in giving them their share-percentage.
The arrangement is that when Courier Operators get jobs from the Registrars, they will bring the job to us and the standard is that any job that passes through us we give them 40 per cent of the total benefit and we take 60 per cent. So, when they get a job and under value it, the blame will not be shifted to us.
This arrangement is not to say that we do not get jobs directly from the Registrars. What apparently determines the tariff is the weight; we weigh every job that comes in here.
We advise them not to play smart and then shoot themselves in the leg.
For instance, if two companies are pursuing a particular job and one of them tries to outsmart the other by cutting cost, they may end up not having the resources (fund) to bear the delivery costs. So, it is a sure way to ensure uniform tariff and curtail illegality.
 Meanwhile, there are still few of them that cut corners; that is by taking jobs somewhere else, but if they pass through the Venture, such customers are guaranteed of maximum service.
Except for the few jobs they deliver on door-to-door process; that are not bulky, every other job is expected to pass through us.

Why Should They Pass Through the Bulk-Post VENTURE?
The principal reason is that most of them do not have all it takes to process the jobs and deliver them to the last mile. 
We have the facilities and the spread throughout the country. That is the truth, but they will not want to hear that. For instance, you will find out that most courier operators do not have the facilities to move the mails from Lagos to other parts of the country like South-East or the Northern part of the Country.
So, when they collect the jobs we process and pay them their percentage. And I inherited the recent tariff regime, so anybody who would complain of that should know that Nigeria as at today implements the least tariff; the essence is that the industry is still evolving and we want the players to survive with more customers accepting to do business with us in the industry.

Uniform Tariff
Uniform tariff for the industry is the best because it helps to checkmate activities of the Registrars and curb excesses of courier operators and enable a level playing field for everybody. It is also a sure way to check sharp practices.
The activity of handling bulk transaction is that of Bulk Post Venture. In the past, Post Offices had the prerogative to manage all that, because of their spread. But the management of Nipost saw it as becoming a rat race sort of, that culminated into the establishment of the Bulk Post Venture in the year 2000.
So the emergence of Bulk Post has brought sanity and standardization in the courier companies’ interface with the customers. At the time we came in, we saw there was need to centralize. The process of centralization gave birth to the sharing ratio of 30:70.
After that, the Association of Nigerian Courier Operators (ANCO) started pressurizing that we need to review the ratio; in fact, they were even asking for 50:50, we said no, but when the pressure become unbearable, I craved the indulgence of the Post Master General and following series of meetings, we agreed on 40:60. They just direct the job to us; we do the bulk of activities involved.

Assessment of the Mailing Industry In Nigeria
Looking at the industry comparatively, there are various problems that we are facing. We need to tackle them before comparing operations here with what happens elsewhere in the world. In terms of facilities we are not there yet.
What is worrisome is that the mail volume is shrinking by the day. And the causes are not far-fetched.
For instance, a bank that has over one million shareholders it is expected that when the annual general meeting is coming up such bank would print the annual report to the corresponding number of shareholders.
That is not happening presently. Some banks in connivance with some Registrars come out with just half of the reports. Because of that, a lot of courier companies are chasing few jobs in the field. And more courier companies are coming up.
How does that affect the industry and the society at large? When a company is struggling to remain in business, will it employ more people? Apart from that, the industry is in absolute need of a principal regulator, because by standard, Courier operators are not supposed to be treating the kind of mails that Bulk-post handles.
They are supposed to focus on door to door delivery service, pick up service, logistics, etc. However, in the present industry anything goes. I would not say that the Courier Regulatory Department (CRD) is not apt in their operations, at the same time a Regulator with Statutory backing will do more.
It will have more logistics at its disposal and spread that reaches out to even the nooks and crannies of the country. Items below 500grams do not fall under the purview of other operators. But we have allowed them to continue so that businesses will thrive.

Innovations Implemented By Bulk-Post
Well, on the part of reform we started by centralizing the Venture. When I came in, we had eight (8) centres, but for proper monitoring and accountability we had to streamline the process. We merged the different locations and brought them down to headquarters annex at Lafiaji.
The procedure was widely lauded; most people were happy about it, but we do not expect that all would embrace it. In any sector where there is a bit of disorganization, definitely some people will benefit from it.
Our target was to attain an internationally acclaimed position in organization of the bulk mailing business.
Through the processes we were able to win-back our integrity; at a time people were going out, struggling to get job and have them delivered without competency.
On the part of the courier, most of them have seen that standardization was not for us alone, but they stand to benefit over time.

Automation of Bulk Post Operating Procedures
There had been attempts to do that, but logistics challenges could not allow us to perfect the system.
Recently, we received note from the head of ICT of Nipost that some people shall be drafted from the department to work with us in the bulk post for the purpose of perfecting our automation process.
ICT is a big plus to what we are doing, because if this place is automated it will help achieve our core values anchored on transparency and accountability.
If the transactions are automated, accountability will be 100% achievable. Automation will enable us to track movement of items in and out the post. Therefore, cases of human error or sharp practices shall be eliminated.

Challenges
Apart from the challenge of scarce resources which is common to companies in different sectors of the economy, we at Bulk Post have a peculiar challenge which is a fall out of the recent development in banks and companies producing compact discs (CDs) to replace printed copies of annual report.
That is our major challenge. A lot of them are shunning production of hardcopies. A copy of printed annual report values at N180:00; when you have 100,000 of them, you know what it translates to, monetarily. It is really affecting our revenue generation.
So, when that report is produced in CDs we get nothing more than N60 and remember most of the jobs come to us through the courier companies, invariably, we have to share whatever profit made after delivery at 40:60 ratio. As it stands now, it will be difficult for us to meet our revenue target.

Revenue Loss
Conservatively, between last year and now that companies digitalize annual reports, we have lost nothing less than N200 million.
The only way to change the trend is for the shareholders or stakeholders in those banks and companies to request that their reports be published in hardcopies. It is true that every company would like to cut costs, but in a situation whereby the reports are published in a CD, will somebody be able to sit down for two to three hours to study that? That is a key burning question. The differences between the two media-soft and hard copies are obvious. If you pick up a book to read when you are tired you mark where you stopped, go wherever you want to and come back to continue, but CD is not like that.
Secondly, you can tender hard copy report as evidence in the law court due to its creditability. Thirdly, how many of the shareholders are computer literate?
Last year only about 12 companies used CDs; and these are companies that generate volumes of reports.
This year more of them will join the trend because everybody is thinking on cutting costs, but does that add value to the shareholders is the question left unanswered.
It is left for the shareholders to complain to the Director-General of the Securities and Exchange Commission as they are the people that are affected more.

Bulk-Post in Postal Regulator Era
The existence of the ‘Commission’ will rather help Bulk-Post fulfil its functions. We are going to complement each other
The Commission is not going to impact negatively on us. While we are awaiting the establishment of the Commission, Nipost will still continue to play double roles which ought not to be.
Then, with the advent of such a Commission, every other venture will restrict its operations to its primary responsibility. And I am sure we will do it better; there will be no divided attention any more.


Kindly share this post

Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Continue Reading
Advertisement
Comments

General News

Goodnews Naija Podcast Emerges as a Platform for Positive Nigerian Storytelling

Published

on

Kindly share this post

Goodnews Naija Podcast has been identified as one of Nigeria’s podcast platforms to watch, gaining attention for its consistent focus on positive storytelling and uplifting narratives from across the country.

Launched on 1 October 2024, the podcast spotlights inspiring stories, progress-driven conversations, and everyday Nigerian wins often overlooked in mainstream media. With a weekly release schedule and a values-led editorial approach, Goodnews Naija has built a growing audience within and outside Nigeria.

“At a time when negative headlines dominate global perceptions, we believe positive Nigerian stories deserve global visibility,” said Host, Damilola Kehinde. “Goodnews Naija exists to balance the narrative by highlighting hope, resilience, and progress.”

According to Producer, Memunat Olayemi Oladepo, the platform was intentionally created to reshape how Nigerian stories are told. “Goodnews Naija was built as a counter-narrative,” she said. “We are deliberate about amplifying stories that reflect the resilience, innovation, and optimism thriving across the country.”

As global interest in African creators grows, Goodnews Naija Podcast is positioning itself as a platform contributing to a more balanced and human narrative about Nigeria.


Kindly share this post
Continue Reading

General News

Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

Published

on

Kindly share this post

By Blaise Udunze

The Central Bank of Nigeria’s recapitalisation exercise, which is scheduled for a March 31, 2026, deadline, has continued to reignite optimism across financial markets and is designed to build stronger, more resilient banks capable of financing a $1 trillion economy. With the ongoing exercise, the industry has been witnessing bank valuations rising, investors are enthusiastic, and balance sheets are swelling. However, beneath these encouraging headline numbers, unbeknownst to many, or perhaps some troubling aspects that the industry players have chosen not to talk about, are the human cost of consolidation and the infrastructure deficit.

Recapitalisation: Silent Layoffs, Infrastructure Deficit Threat to $1trn Economy

CBN

Recapitalisation often leads to mergers and acquisitions. Mergers, in turn, almost always lead to job rationalisation. In Nigeria’s case, this process is unfolding against an already fragile labour structure in the banking industry, one where casualisation has become the dominant employment model.

One alarming fact in the Nigerian banking sector is the age-old workforce structure raised by the Association of Senior Staff of Banks, Insurance and Financial Institutions (ASSBIFI), which says that an estimated 60 percent of operational bank workers today are contract staff. This reality raises profound questions about the sustainability of Nigeria’s banking reforms and the credibility of its economic ambitions.

A $1 trillion economy cannot be built on insecure labour, shrinking institutional knowledge, and an overstretched financial workforce.

Recapitalisation and the Hidden Merger Trap

History is instructive. Referencing Nigeria’s 2004-2005 banking consolidation exercise, which reduced the number of banks from 89 to 25, and no doubt, it produced larger institutions, while it also triggered widespread job losses, branch closures, and a wave of outsourcing that permanently altered employment relations in the sector. The current recapitalisation push risks repeating that cycle, only this time within a far more complex economic environment marked by inflation, currency volatility, and rising unemployment.

Mergers promise efficiency, but efficiency often comes at the expense of people. Speaking of this, duplicate roles are eliminated, technology replaces frontline staff, and non-core functions are outsourced. The troubling part of it is that this is already a system reliant on contract labour; mergers could accelerate workforce instability, turning banks into balance-sheet-heavy institutions with shallow human capital depth.

ASSBIFI’s warning is therefore not a labour agitation; it is a macroeconomic red flag.

Casualisation as Structural Weakness, Not a Cost Strategy

It has been postulated by proponents of job casualisation that it is a cost-control mechanism necessary for competitiveness. Contrary to this argument, evidence increasingly shows that it is a false economy. In reaction to this, ASSBIFI President Olusoji Oluwole, who kicked against this structural weakness, asserted that excessive reliance on contract workers undermines job security, suppresses wages, limits access to benefits and blocks career progression while affirming that over time, this erodes morale, loyalty, and productivity.

More troubling are the systemic risks. Casualisation creates operational vulnerabilities, higher fraud exposure, weaker compliance culture, and lower institutional memory.

One of the banking regulators, the Nigeria Deposit Insurance Corporation (NDIC), has not desisted from repeatedly cautioning that excessive outsourcing and short-term staffing models increase security risks within banks. On the negative implications, when employees feel disposable, ethical commitment weakens, and reputational risk grows.

Banking is not a factory floor. It is a trust business. And trust does not thrive in insecurity.

Inside Outsourcing Web of Conflict of Interest

Beyond cost efficiency, Nigeria’s casualisation crisis is also fuelled by a deeper governance problem, conflicts of interest embedded within the outsourcing ecosystem.

In many cases, bank chief executives and executive directors are reported to own, control, or have beneficial interests in outsourcing companies that provide services to their own banks. Invariably, it is the same firms supplying contract staff, cleaners, security personnel, call-centre agents, and even IT support. Structurally, this arrangement allows senior executives to profit directly from the same outsourcing model that strips workers of job security and benefits.

The incentive is clear. Outsourcing enables banks to maintain lean payrolls, bypass strict labour protections associated with permanent employment, and reduce long-term obligations such as pensions and healthcare. But when those designing outsourcing strategies are also financially benefiting from them, the line between efficiency and exploitation disappears.

This model entrenches casualisation not as a temporary adjustment tool, but as a permanent business strategy, one that externalises social costs while internalising private gains.

Exploitation and Its Systemic Consequences

The human impact is severe because the contract staff employed through executive-linked outsourcing firms often face poor working conditions, low wages, limited or no health insurance, and zero job security, which is demotivating. Many perform the same functions as permanent staff but without benefits, voice, or career prospects.

ASSBIFI has warned that prolonged exposure to such insecurity leads to psychological stress, declining morale, and reduced productive life years. Studies on Nigeria’s banking sector confirm that casualisation weakens employee commitment and heightens anxiety, conditions that directly undermine service quality and operational integrity.

From a systemic standpoint, exploitation feeds fragility. High staff turnover erodes institutional memory. Disengaged workers weaken internal controls. Meanwhile, this should be a sector where trust, confidentiality, and compliance are paramount; this is a dangerous trade-off if it must be acknowledged for what it is.

Why Workforce Numbers Tell a Deeper Story

It is in record that as of 2025, Nigeria’s banking sector employs an estimated 90,500 workers, up from roughly 80,000 in 2021. The top five banks today, such as Zenith, Access Holdings, UBA, GTCO, and Stanbic IBTC, account for about 39,900 employees, reflecting moderate growth driven by digital expansion and regional operations.

At face value, truly, these figures suggest resilience. But when viewed alongside the 60 percent casualisation rate, they paint a different picture, revealing that employment growth is without employment quality. A workforce dominated by contract staff lacks the stability required to support long-term credit expansion, infrastructure financing, and industrial transformation.

This matters because banks are expected to be the engine room of Nigeria’s $1 trillion economy, funding roads, power plants, refineries, manufacturing hubs, and digital infrastructure. Weak labour foundations will eventually translate into weak execution capacity.

Nigeria’s Infrastructure Financing Contradiction

Nigeria’s infrastructure deficit is estimated in the hundreds of billions of dollars. Power, transport, housing, and broadband require long-term financing structures, sophisticated risk management, and deep sectoral expertise. Yet recapitalisation-induced mergers often lead to talent loss in precisely these areas.

As banks consolidate, specialist teams are downsized, project finance units are merged, and experienced professionals exit the system, either voluntarily or through redundancy. Casual staff, by design, are rarely trained for complex, long-term infrastructure deals. The result is a contradiction, revealing that larger banks have bigger capital bases but thinner technical capacity.

Without deliberate workforce protection and skills development, recapitalisation may produce banks that are too big to fail, but too hollow to build.

South Africa Offers a Useful Contrast

South Africa offers a revealing counterpoint. As of 2025, the country’s “big five” banks, such as Standard Bank, FNB, ABSA, Nedbank, and Capitec, employ approximately 136,600 workers within South Africa and about 184,000 globally. This is significantly higher than Nigeria’s banking workforce, despite South Africa having a smaller population.

More importantly, South African banks maintain a far higher proportion of permanent staff. While outsourcing exists, core banking operations remain firmly institutionalized compared to the Nigerian banking system. For this reason, South Africa’s career progression pathways are clearer, labour regulations are more robustly enforced, and unions play a more structured role in workforce negotiations.

The result is evident in outcomes. South Africa’s top six banks are collectively valued at over $70 billion, with Standard Bank alone boasting a market capitalisation of approximately $30 billion and total assets nearing $192 billion. Nigeria’s top 10 banks, by contrast, held combined assets of about $142 billion as of early 2025, even with a much larger population and economy, and its 13 listed banks reached a combined market capitalisation of about N17 trillion ($11.76 billion at an exchange rate of N1,445) in 2026.

Though this gap is not just about capital. It is about institutional depth, workforce stability, and governance maturity.

Bigger Valuations, But a Weaker Foundations?

Nigeria’s 13 listed banks reached a combined market capitalisation of about N17 trillion in 2026. It is no surprise, as it is buoyed by investor anticipation of recapitalisation and higher capital thresholds. Yet market value does not automatically translate into economic impact. Without parallel investment in people, systems, and long-term skills, valuation gains remain fragile.

South Africa’s experience shows that strong banks are built not only on capital adequacy, but on human capital adequacy. Skilled, secure workers are better risk managers, better innovators, and better custodians of public trust.

Labour Law and its Regulatory Blind Spots

ASSBIFI’s call for a review of Nigeria’s Labour Act is timely, and this is because the current framework lags modern employment realities, particularly in sectors like banking, where technology and outsourcing have blurred traditional employment lines. Regulatory silence has effectively legitimised casualisation as a default model rather than an exception.

The Central Bank of Nigeria cannot afford to treat workforce issues as outside its mandate. Prudential stability is inseparable from labour stability. Regulators must begin to view excessive casualisation as a risk factor, just like liquidity mismatches or weak capital quality.

Recapitalisation Without Inclusion Is Incomplete

If recapitalisation is to succeed, it must be inclusive; therefore, the industry must witness the enforcement of career path frameworks for contract staff, limiting the proportion of outsourced core banking roles, and aligning capital reforms with employment protection. It also means recognising that labour insecurity ultimately feeds systemic fragility.

South Africa’s banking sector did not avoid consolidation, but it managed it alongside workforce safeguards and institutional continuity. Nigeria must do the same or risk building banks that look strong on paper but crack under economic pressure.

True Measure of Reform

Judging by the past reform in 2004-2005, it has shown that Nigeria’s banking recapitalisation will be judged not by the size of balance sheets, but by the resilience of the institutions it produces. As part of the recapitalisation target for more resilient banks capable of financing a $1 trillion economy, it demands banks that can think long-term, absorb shocks, finance infrastructure, and uphold trust. None of these goals is compatible with a workforce trapped in perpetual insecurity.

Casualisation is no longer a labour issue; it is a national economic risk. If mergers proceed without deliberate workforce stabilisation, Nigeria may end up with fewer banks, fewer jobs, weaker institutions, and a slower path to prosperity.

The lesson from South Africa is clear, as it shows that strong banks are built by strong people. Until Nigeria’s banking reforms fully embrace that truth and the missing pieces are addressed, recapitalisation will remain an unfinished project. and the $1 trillion economy, an elusive promise.

Blaise, a journalist and PR professional, writes from Lagos, can be reached via: [email protected]


Kindly share this post
Continue Reading

General News

Security Forces Probe Use of Drones by Terrorists

Published

on

Kindly share this post

The military high command at the weekend said it has commenced a full investigation into the use of drones by terrorists to carry out attacks.

Security Forces Probe Use of Drones by Terrorists

This is part of ongoing efforts to end insurgency in the country.

Major-General Michael Onoja, director of Defence Media Operations (DDMO), , disclosed this in Abuja while briefing defence correspondents on the achievements of troops of the Armed Forces of Nigeria and other security agencies across various theatres of operation nationwide.

He said the investigation is being conducted in collaboration with other relevant security agencies to identify the sources of the drones and halt their deployment by non-state actors.

According to him, concrete actions are expected to emerge in the coming days or months, as agencies with the technical capacity to counter drone deployment have been fully engaged.

“We have reached an advanced stage in taking measures, in conjunction with other federal government agencies, to trace where these drones are coming from. I believe that in the next couple of days or months, concrete action will emerge on what we intend to do,” Onoja said.

In recent months, terrorists operating in the North East have increasingly deployed sophisticated drones in attacks on civilians and security personnel, raising concerns over the evolving tactics of insurgent groups.

The development has also generated questions among security experts and the public over how the drones are being sourced and the channels through which they enter the country.

Responding to allegations circulating on social media that soldiers manning checkpoints in Bauchi State were being compelled to remit weekly sums to their commanders, Onoja said the claims remained mere allegations.

He stressed that the military is a transparent institution and assured that investigations would be conducted if verifiable details were provided.

On the return of Nigerian refugees from Cameroon, Onoja said the development reflects the success of military operations in restoring security to affected communities.

“The military, in conjunction with the Federal Government, has done everything within its capacity to ensure the necessary security in those areas. The return of refugees is a clear measure of operational success,” he said.

On operational achievements, Onoja disclosed that within the month of January 2026 under review, troops across various theatres killed several terrorists, arrested 452 suspected terrorists, kidnappers and other criminal elements, rescued about 284 kidnapped victims, while 124 terrorists and their family members surrendered to troops.

He added that troops also recorded major successes against oil theft, recovering 210,300 litres of crude oil, 66,725 litres of diesel, 660 litres of kerosene and 5,000 litres of petrol.

In addition, 53 illegal refining sites were discovered and destroyed during the period under review.

Providing updates from various theatres, Onoja said that in the North East, troops under Joint Task Force Operation HADIN KAI sustained operational momentum by denying Boko Haram, Islamic State West Africa Province (ISWAP), and Jama’atu Ahlis Sunna Lidda’awati wal-Jihad terrorists freedom of action.

He said ground troops, working alongside the Air Component, hybrid forces and local security groups, conducted aggressive operations, neutralising terrorists, arresting informants and logistics suppliers, recovering weapons, and dismantling terrorist networks.

“During the month, troops conducted operations in Gwoza, Damboa, Mobbar, Askira Uba and Konduga Local Government Areas of Borno State. Similar operations were carried out in Michika and Damaturu LGAs of Adamawa and Yobe States, respectively. During these encounters, scores of terrorists were neutralised, 17 were arrested, and 12 kidnapped victims were rescued. Recovered weapons and suspects are in custody for further action,” he said.

In Plateau State, Onoja said troops of Operation ENDURING PEACE responded to distress calls on terrorist activities, conducting offensive operations across Plateau and parts of Kaduna State.

According to him, several extremists were neutralised during firefights, 86 other criminals were arrested, and 24 kidnapped victims rescued, while arms and ammunition were recovered.

In the South-South, Onoja said troops of Operation DELTA SAFE intensified operations against crude oil theft, sea piracy and militancy.

“They dismantled 53 illegal refining sites, arrested 81 oil thieves and other criminals, and recovered assorted arms and ammunition. Air reconnaissance missions also led to the interception and destruction of vessels involved in the illegal syphoning of petroleum products across the Niger Delta,” he said.

He added that troops of Operation UDO KA recorded notable gains across Abia, Anambra, Ebonyi, Enugu and Imo States, with over 80 militants surrendering, 72 arrests made, and 11 kidnapped victims rescued.

Eight Cameroonian nationals were also rescued during cross-border patrols along the Bakassi waterways, while a significant reduction in crime was recorded across the region.

Reaffirming the Armed Forces’ resolve to sustain pressure on criminal elements, Onoja said the military would continue to strengthen inter-agency collaboration and work closely with local communities to ensure lasting peace and stability.

He reiterated the Chief of Defence Staff’s mantra, “See something, say something,” urging Nigerians to provide timely and credible information to security agencies.

“With the continued support of the media and the Nigerian public, the Armed Forces of Nigeria remain confident of defeating all threats to national security,” he said.

 


Kindly share this post
Continue Reading

Trending