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Datatex Announces New Version of ‘AMETHYST2’ Software

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Datatex, the leader in innovative telephony software solutions, recently announced the official release of a fully re-engineered version of AMETHYST, its exceedingly popular, industry leading, web-based telephone call recording system and quality management software.

“The original AMETHYST which we developed 15 years ago, remains without question, a really solid software solution, but the reality is that there are only so many upgrades you can do – especially in a 15 year time frame,” Johan Landman Datatex CEO.

“Technology and needs have changed quite dramatically and we recognised that the time had come to essentially start afresh and create a completely new version of our software. The new version, AMETHYST2, builds on the already powerful capabilities of the original AMETHYST, while making sure that we fully capitalise on the capabilities that more modern technology offers.”

Re-designed from scratch. More features, improved functionality.

In 2015, Datatex embarked upon re-creating AMETHYST from the ground up. After two years of careful planning, programming and rigorous testing by their own team of programmers – the result is a more modern, flexible Call Recording and Quality Management platform.

“For example, we’re now offering unlimited supervisor licences which are free, while we’ve built in functions that allow for extensive group structures and access control. The way that the original AMETHYST had been developed was somewhat more restrictive. We’re now able to accommodate much more of what we know our clients need.” said Landman.

So with AMETHYST2, companies and users alike can look forward to a wide range of incredible new features that improve workflow and overall management.

Company decision makers in particular, will be pleased with key operational improvements which include the fact that AMETHYST2 is now a 64bit application. This allows for greater processing speeds. The software also provides for more efficient and cost effective scalability, and an even greater standard of reliability and redundancy.

A modern call recording and quality management solution for today’s workplace.

Many businesses today who are reliant on technology to operate, need 3 key features to remain efficient and competitive – Security, Mobility and Scalability. AMETHYST2 enables all these essentials and more, which is why it’s definitely a winning solution for both multi-office and international companies.

Landman said that Datatex recognised that they had to get rid of any limitations from the old software. “We needed to make sure that AMETHYST2 not only works seamlessly with the technology that companies use today, but we needed to also make the software easier to use and more intuitive.”

AMEHTYST2 is geared for speed, ease of use and efficiency. New features such as its fully integrated communication records which link all modes of communication such as email, call recordings and chat to one agent, make agent management more streamlined.

Reporting has received a serious overhaul and users can now look forward to extensive and detailed statistical data and reports, which can be scheduled for automatic distribution to the appropriate team members.

The upgrades within AMETHYST2 are extensive and as Landman says “Everyone that has used AMETHYST, will experience a big difference between the two versions.”

Companies familiar with Datatex can rest assured that with new protocols and settings, AMETHYST2 remains fully compliant with POPI, FICA, FAIS, SOX, PCI, NCA and PCA.

 

 

 

 


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E-Business

Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

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Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.

GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.

In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.

Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.

The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).

GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.


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Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

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At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”

Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.

A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.

Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”

Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.

“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”


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Galaxy Backbone Tops FG’s Website Performance Ranking

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Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

Galaxy Backbone Tops FG's Website Performance Ranking

This is a landmark achievement for Nigeria’s digital economy.

The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).

Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.

He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.

This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.

GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.

The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”

As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.

With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.

 


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