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Digital Transformation: a top-three priority for banks, says new report

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The African Banking Digital Transformation Report, a collaboration between pan-African publication African Banker and Backbase, creators of The Engagement Banking Platform, is a cornerstone in Africa’s financial news landscape, offering in-depth insight into the digital revolution being undertaken by the banking sector across the continent.

A growing African population – forecast to be 2.49 billion by 2050 – coupled with spectacular increases in the number of devices such as smartphones and tablets (mobile phones now account for 75% of web traffic in Africa) is the perfect recipe for an explosion in digital banking. Benefits include speed, convenience, and enhanced user data, meaning that banks can much more readily tailor solutions for their clients. In 2021 – the last year for which full figures are available – 55.07% of the African population owned a bank or mobile money account, compared to 23.33% in 2011.

Digital: the way forward

The 2024 edition of The African Banking Digital Transformation Report revealed that 76% of banks rank digital transformation as either their top priority or among the top three, while the remaining 24% also view it as important. With almost half of the continent unable to access any form of bank account, including approximately 60% of women, this result reflects the opportunity for banks to grow their customer base through an inclusive digital offering.

“I really see AI as a game-changer, both internally and externally”

This year, cloud computing was the most cited technology being incorporated into digitisation strategies. This overtakes Artificial Intelligence and Cybersecurity & Resilience as the primary driver since our 2023 survey. The result can be explained through the growing sophistication of AI solutions, which sees it spill over into other technology areas including Cybersecurity.

Interviewed for the report, Ecobank Group Chief Digital Officer Nvalaye Kourouma said: “I really see AI as a game-changer, both internally and externally” because AI-powered tools help overcome language barriers for engaging customers in different countries.

“We now have the capability to build local natural languages into our AI interactions so that language and writing are no longer barriers.

“Speech and image can be used to communicate more effectively. AI opens the door for a different level of engagement with our customers, so it’s encouraging,” he added.

The 2024 edition of the Report draws on comprehensive survey data from more than 150 banks spanning 35 countries, providing an in-depth analysis of current digital banking trends, key innovations, and digital transformation progress. This release underscores Backbase’s commitment to fostering technological advancements and driving financial inclusion in Africa.

The African Digital Banking Transformation Report was launched during GITEX Africa 2024, which took place 29 – 31 May in Marrakesh, Morocco. The report is available to download now: https://apo-opa.co/3R7BVI0


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

Ecobank Nigeria to Fully Repay $300m Eurobond Ahead of Schedule

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Ecobank Nigeria has moved to retire the remaining part of its $300 million Eurobond before maturity. The bank has launched a tender offer for holders of its 7.125% senior notes due February 2026.

The bank announced the offer on Friday, 28 November 2025, inviting investors to tender their holdings ahead of schedule. Of the original $300 million issuance, $150 million remains outstanding.

Under the terms, investors whose notes are accepted for repurchase will receive $1,000 for every $1,000 in principal, plus accrued and unpaid interest up to, but not including, the settlement date. The transaction is expected to be completed on or before 31 December 2025.

Ecobank said the early repayment move is part of a broader strategy to optimise its balance sheet and strengthen capital planning flexibility. The lender added that the tender offer gives investors an opportunity to exit the instrument ahead of the original February 2026 maturity.

In a statement, the bank said the initiative underscores its “commitment to transparent engagement with funding partners and investors,” stressing that the offer supports its long-term goal of maintaining a well-structured debt profile.

Participation in the programme is voluntary, and investors will make decisions based on their individual considerations, the bank added.

Ecobank emphasised that the announcement is for information only and does not constitute an offer to buy or sell securities. Eligible noteholders are expected to rely on the formal tender documents when deciding whether to take part.

 


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SEC Urges IST to Freeze all CBEX Bank Accounts in Nigeria

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The Securities and Exchange Commission (SEC) has asked the Investments and Securities Tribunal (IST) to order the freezing of all bank accounts belonging to Crypto Bridge Exchange (CBEX) and other defendants held in commercial banks and financial institutions across Nigeria.

The request was made in Suit No. IST/OA/02/2025: Securities and Exchange Commission & Anor v. Crypto Bridge Exchange (CBEX) & 25 Others, the first case before the 6th Tribunal presided over by Hon. Aminu Jinaidu, Chairman of the IST.

SEC also urged the Tribunal to seize houses and other assets allegedly acquired by the defendants using proceeds obtained from the public through the CBEX investment scheme, which it said falsely operated as a digital assets platform and capital-market operator.

The Commission argued that CBEX, which is not registered with SEC, unlawfully promised investors a 100 percent return on investment within 30 days—conduct it said is in violation of Section 3(b) of the Investments and Securities Act, 2025.

SEC further disclosed that the Securities and Futures Commission of Hong Kong had, on April 23, 2024, issued an advisory warning against CBEX, describing it as a suspicious virtual-asset entity. According to the advisory, CBEX adopted a name resembling that of a Chinese property-rights trading organisation to give investors false assurance, despite having no connection with the legitimate entity.

At Tuesday’s sitting, the Tribunal ordered that hearing notices be served on the defendants through national newspapers, as CBEX failed to appear and was not represented in court.

CBEX launched in Nigeria in July 2024, operating through a website and mobile app. It claimed to use advanced artificial intelligence to generate unusually high profits from cryptocurrency trading, promising returns of up to 100 percent within a 40- to 45-day lock-in period. The scheme later collapsed and was exposed as a Ponzi operation that reportedly defrauded investors of more than N1.3 trillion (about $800 million).

Hon. Jinaidu also presided over several other matters on the tribunal’s docket, including Benue Investments Property Co. Ltd & Anor v. Securities and Exchange Commission & 6 Others; Maven Asset Management Ltd v. Securities and Exchange Commission; John Makinde Onade & Anor v. First Registrars & Investors Services Ltd & Anor; and Securities and Exchange Commission & Anor v. Tourist Company of Nigeria PLC & 6 Ors. All the cases were adjourned to January 27, 2026.

 


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CBN Rejigs Financial Inclusion Strategy to Boost Economic Growth

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Philip Ikeazor, the Central Bank of Nigeria’s Deputy Governor for Financial System Stability, said financial inclusion must remain a core priority in the nation’s economic transformation agenda, reaffirming that the next phase of CBN reforms will be crucial for driving growth, stability, and poverty reduction.

Represented by Aisha Issa Olatinwo, director of consumer protection and financial inclusion at the 9th Annual Financial Markets Conference organised by the Financial Markets Dealers Association, Ikeazor noted that the connection between financial inclusion, economic stability, and national growth is now clearer than ever, describing inclusion as a fundamental pillar for improving livelihoods.

“Every individual should be able to access secure and reliable financial services with the potential to increase prosperity, reduce poverty, and enable social well-being,” he said.

Despite progress over the past decade, particularly the rising adoption of digital wallets, bank accounts, and formal financial channels, he acknowledged that key barriers persist. Rural and low-income populations still face challenges such as limited access points, low financial literacy, infrastructure gaps, and regulatory constraints.

Ikeazor highlighted improvements recorded between 2012 and 2023, including declines in the number of adults depending solely on informal financial systems, but warned that more work is required to close remaining access gaps.

He reaffirmed the apex bank’s commitment to accelerating reforms under the National Financial Inclusion Strategy, which is currently being updated to its next phase, NFIS 4.0.

The revised framework, he said, will focus on strengthening digital channels, deepening credit access, and ensuring underserved groups are better supported.

“Policy remains at the heart of our efforts,” he noted. “We have implemented a range of initiatives from the original strategy to the current version under review, which will come out as NFIS 4.0.”

According to Ikeazor, technology remains the most powerful driver of inclusion. Digital financial services ranging from mobile wallets to fintech-enabled credit are breaking old barriers and enabling millions to access services previously out of reach.

He added that the CBN is working to ensure a safe digital environment by prioritising cybersecurity, consumer protection, and responsible innovation.

He also outlined how financial inclusion fuels economic expansion: improved credit access, greater participation in the economy, increased savings and investment, stronger resilience to shocks, and more opportunities for job creation and poverty reduction.

“Financial inclusion can help reduce income inequality and grow the economy to its full potential,” he said.

The Deputy Governor stressed that collaboration across stakeholders, regulators, financial institutions, fintech innovators, civil society, and development partners will determine the success of Nigeria’s inclusion agenda.

“Achieving our vision requires collaboration across governments, regulators, financial institutions, technology developers, civil society and the public,” he said, urging stakeholders to recommit to building a resilient and future-proof financial system.

He added that Nigeria’s youthful demographics and rapid digital adoption present a significant opportunity to achieve near-universal financial inclusion in the coming years.

 


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