E-Business
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps

Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer.
For example, customers are required to download apps to enjoy companies’ services, are expected to send emails and wait for 24+ hours to get their issues resolved, or have to call contact centres and wait on the phone for ‘the next available agent’.
eBanqo Inc, a cloud customer engagement platform provider, offers businesses a platform to deliver faster and more convenient customer support, as well as extend their services to messaging apps that customers already have.
eBanqo enables the automated delivery of services, instant resolution of customer issues, real-time responses to customer enquiries, and live chat via web chat, Facebook Messenger, Twitter DM, WhatsApp and In-app.
“Our focus is to make it possible for customers to solve issues instantly, without having to wait for hours to get them resolved. Our vision is for companies to have their services available on whatever channel the customer already has, with no need for the customer to download a new app to utilize a company’s services” said Charles Ifedi, CEO and Co-founder of eBanqo.
“The ability to perform transactions from the messaging apps to the back-end systems of organisations is one of our main areas of differentiation. We want to make it possible for customers to resolve issues themselves, enjoy services, and perform transactions, without speaking with anyone in the organization, in a safe and secure manner”.
eBanqo aims to enable organizations to make the most of their existing social media investments while improving the quality of their services to customers.
One of the ways eBanqo does this is by enabling customers to immediately purchase the advertised services of an organisation directly from social media platforms (e.g. Facebook) without having to leave the platform.
Similarly, when customers post or tweet about a business, a chatbot can immediately send a direct message to the customer to engage the customer in resolving their issues or answering his/her query instantly. These are some of the ways in which customers can get immediately engaged with businesses at the exact time when customers actually need to.
All businesses regardless of size can widen their reach, making their services accessible from messaging apps and also provide 24/7 support across multiple messaging channels. This helps businesses to deliver an omnichannel experience, and easily manage customers’ interaction from various platforms, all from one dashboard.
Businesses have realized the power of messaging and are adapting to a “chat-first strategy”. This is no surprise as messaging app usage has surged with WhatsApp boasting of over 2 billion monthly active users, and Facebook Messenger with over 1.3 billion monthly active users.
Furthermore, customers are turning to chat as phone calls and emails have failed to provide the instant responses they have come to expect. eBanqo helps businesses to navigate this change in customers’ preference and makes the transition seamless and painless.
About eBanqo
Headquartered in Georgia, USA, eBanqo is an omnichannel customer engagement platform provider that helps businesses deliver their services, automate FAQs, and provide live chat services via messaging platforms.
Founded in 2019, the company already serves customers across different sectors.
Customers include forward-looking enterprises like Hygeia HMO, Cellulant and Page Financials to innovative businesses like VFD Bank and SystemSpecs.
E-Business
Human Hacking: When Cyber Criminals Target You

By Nancy Werteen
When you get anti-hacking advice, you’ve probably heard “Don’t use a simple password,” or “Don’t plug in that USB you found on the ground.”
But there’s one form of hacking that doesn’t always require a computer, and it costs businesses about 4.88 million dollars a year.
Modern hackers aren’t trying to get into your computer; they’re trying to get into you.
“They’ll try to learn about you a little bit, and they’ll try to use that information against you to try to get you to complete some action, maybe to send somebody some money,” said Kevin Moran, PhD, Assistant Professor of Computer Science, Cyber Security and Privacy Cluster, University of Central Florida.
IBM calls this human hacking, because it exploits human error instead of system error.
“With people just being busy and maybe not very carefully checking some of the emails or the phone calls that they get, can be something unfortunately that people can fall victim to,” said Moran.
Also known as social engineering, this often takes the form of phishing, where the hacker tries to “fish” the information out of you by impersonating family, friends, or even your bank.
There’s also baiting, where the hacker baits you with something of value. Remember the Nigerian prince scam?
That’s a famous example of baiting. There’s also pretexting, where the hacker will claim the victim has already been hacked, and that the hacker can fix it if you just send over your passwords. So, what can you do?
“Just as a rule of thumb, instead of clicking on links and emails, just go to the website yourself. And that will prevent, a lot of these types of attacks from happening,” explained Moran.
Phishing can take many forms.
Spear phishing targets people with access to confidential information, often to get access into an entire business, and whale phishing targets CEOs or political figures.
Search engine phishing is when hackers create fake websites promising services or goods you’ll never receive.
Angler phishing is when hackers create fake social media accounts impersonating famous people or companies.
Finally, vishing and smishing is phishing done through phone calls and texts respectively.
E-Business
FG Enrolls 59,786 Inmates on NIN Platform

Federal government has said that it has successfully captured 59,786 inmates, representing approximately 74 percent of the total prison population into the National Identity Number (NIN) database.
This figure is based on a total of 80,879 inmates across 256 custodial centres across the country.
Abubakar Umar, spokesman, Nigerian Correctional Service (NCoS), Deputy Controller of Corrections, who made this disclosure in a statement issued on Sunday in Abuja, dismissed recent media reports alleging that the NIN registration had yet to begin in custodial centres.
Umar described such report as misleading, inaccurate, and not representative of the current situation.
According to Umar, the NIN registration exercise within the correctional facilities was ongoing and has achieved substantial progress.
He credited the achievement to collaboration between the NCoS and the National Identity Management Commission (NIMC), which has enabled successful enrollment of majority of inmates into the national identity database.
According to him, “As of June 7, 2025, a total of 59,786 inmates, roughly 74 percent cent of the total inmate population have been captured on the NIMC platform,” Umar said.
“Efforts are ongoing to register the remaining inmates, and necessary mechanisms have been established to ensure the seamless completion of the process.”
He emphasised that the assertion that NIN registration has not started in custodial centres was factually incorrect and overlooks the extensive work already carried out.
The Service reaffirmed its commitment to integrating all inmates into national data systems, including NIN registration, as part of broader efforts to support rehabilitation, reintegration, and digital inclusion for individuals in custody.
Umar also urged media outlets to confirm their information with appropriate authorities before publication to prevent the spread of misinformation that could undermine the Service’s progress and public understanding.
E-Business
NIMC Denies Blocking Police Commission from Verification Server

National Identity Management Commission (NIMC) has clarified that all its verification service platforms remain fully functional and accessible to all authorized partners, including security agencies.

Abisoye Coker-Odusote, DG, NIMC
In a statement on Thursday, the Commission firmly denied claims that it had denied the Police Service Commission (PSC) access to its verification server.
Dr. Kayode Adegoke, head of Corporate Communications, NIMC, described the reported “inability of the Police Service Commission to access the NIMC verification server” as misleading and inaccurate.
He suggested that any challenges faced by the PSC may be due to internal issues within the commission itself, not from NIMC’s end.
The statement reads: “To set the record straight, the NIMC granted verification access to all Nigerian Police formations for the verification of the National Identification Number (NIN). The NPF, PSC and other security agencies have been enjoying uninterrupted verification services for over five years.
“NIMC has provided top-notch verification services for recruitment into the Nigeria Police Force, as conducted by the PSC and at no time have there been any complaints or issues regarding NIN Verification by the NPF or PSC.
“The Commission has a robust and harmonious working relationship with the Nigerian Police Force and the Police Service Commission. The Information Communications and Technology (ICT) department of the Nigeria Police Force is actively managing the long-standing verification and integration service between the NIMC and all Nigeria Police formations.Entertainment tourism packages
“NIMC will continue to provide flawless verification services for the purpose of recruitment, security mapping, cybercrime control, and any other security matters.
“The framework by which NIMC provides services to the security agencies was recently restructured for standardization and effective implementation, following consultation with the Office of the National Security Adviser, and NPF has confirmed the verification services have continued to be available. We therefore believe that any service interruption experienced by PSC may be due to internal matters.
“NIMC is committed to providing excellent verification services to the PSC, NPF and all its partners but the terms and conditions inherent must be adhered to for uninterrupted flow of service.”
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