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Etisalat Holds Dealers Interaction Session in Lagos

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(l-r) Awosika Gbenga and Awosika Kemi , Etisalat customers; Plato Syrimis, Director, Customer Care, Etisalat Nigeria; Ogo Nweke, Etisalat Customer, and Elvis Ogiemwanye, Director, Brand and Experience, Etisalat Nigeria, at the Customer Forum held by the network in Lagos recently.
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Etisalat Nigeria demonstrated its leadership in building sustainable excellent customer relations by hosting its last Customers Forum session for 2016.

The event which held in Lagos featured presentations by Etisalat as well as a question and answer sessions that enabled management team members respond to questions from the customers on various issues bothering on their experience on the network in general.

The Customer Forum, which began in 2010 and has held in several cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.

Speaking at the event, Elvis Ogiemwanye, director, Brands and Experience, Etisalat Nigeria,  asserted that the platform highlights the important roles customers on the network play in the general management of the company.

“Etisalat is a customer-oriented network. We recognize the customer to be an integral part of our business function. The forum is a relationship platform on which we engage with our teeming customers to hear their views on our product and service propositions, to know what we can do better and also what we are doing well. It is a feedback session that enables us to serve our customers the best way possible,” he said.

Corroborating Mr. Ogiemwanye’s assertion, Plato Syrimis, Director, Customer Care, Etisalat Nigeria, said the “focus of the network is to ensure sustainable maximum satisfaction for its customers by identifying and meeting their areas of need”

Pastor M.O. Kolawole commended the telecommunication giant for its commitment to giving its customers worthwhile experience through the provision of bespoke products and services as well as platforms that have enhanced standards of living.

Also speaking, Andrew Abiola-Cudjoe, a banker in Lagos who won an iPhone 6 device, expressed gratitude to the network for its friendly disposition. “I have been on the network for a while and my experience has been great. More so, I like the fact that they demonstrate that customers are important to them and have created a platform that brings them together with their customers primarily to listen,” he said.

Other customers who won various high-end devices include Ogo Nweke, Omotosho Motola Funmilayo and Aderonmu Julius.

Other Etisalat’s management team members who attended the event include the Chief Executive Officer, Matthew Willsher; Vice President, Marketing, Adebisi Idowu; Head, Events and Sponsorship, Modupe Thani; Head, Digital Media, Bolanle Afuye and Head, High Value and Mass Market, Idowu Adesokan.


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Telecom

Court Bans Kenyan Telcos from Recycling SIM Cards

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Kenya’s High Court has ruled that mobile phone numbers are not disposable assets, but constitutionally protected digital identifiers, striking at the core of a long-standing industry practice of arbitrarily reassigning inactive SIM cards without the owners’ consent.

Court Bans Kenyan Telcos from Recycling SIM Cards

In a landmark decision that could reshape telecom regulation and digital identity frameworks across Africa, sitting at Milimani Law Courts in Nairobi, Justice Lawrence Mugambi declared that reassigning a phone number without the original owner’s consent violates the right to privacy.

The ruling effectively elevates a SIM card into the same legal category as personal data tied to an individual’s private life.

At the heart of the ruling is Article 31 of the Constitution, which safeguards citizens from unnecessary disclosure of private information and interference with communications.

The court found that in today’s digital economy, a registered mobile number functions as a critical gateway to sensitive personal data, linking users to mobile money platforms like M-PESA, banking systems, email accounts, and social media profiles.

“When mobile digital identity is lost through reallocation or recycling without interrogating the reasons behind inactivity, it creates an avenue for unauthorised disclosure of delicate information,” the judgment stated.

The case, brought by Erastus Ngura Odhiambo, petitioner and former prisoner, challenged the routine telecoms practice of deactivating SIM cards after prolonged inactivity and reassigning them to new users.

Odhiambo lost access to his mobile phone number due to inactivity while serving his lengthy sentence.

He argued that the practice exposes individuals to serious risks, including misdirected financial transactions, intercepted one-time passwords, and unintended access to private communications.

The court agreed, highlighting how recycled numbers can result in strangers receiving confidential messages, authentication codes, and even being added to private messaging groups, effectively inheriting fragments of another person’s digital life.

Justice Mugambi also criticised the rigidity of SIM deactivation policies, calling them “arbitrary” for failing to consider legitimate reasons for inactivity such as incarceration, studying in restricted environments, or living abroad.

“Incarceration does not strip an individual of their constitutional rights to privacy and identity,” he noted.

For telecom operators, including Safaricom, the ruling introduces a significant compliance burden. The court outlined three strict conditions before any number can be reassigned.

Telcos must obtain informed and verifiable consent from the original owner, issue a public notice and conduct traceability efforts over a reasonable period.

More importantly, the court further directed that telecoms firms must implement technical safeguards to prevent data exposure to the new user.

The Office of the Attorney General has been given six months to translate these directives into enforceable regulations.

 


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Binance Earn: Simple Way to Earn Rewards on Idle Crypto Holdings

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Binance Earn offers cryptocurrency users an accessible way to generate rewards on idle digital assets without active trading or constant market monitoring.

Binance Earn: Simple Way to Earn Rewards on Idle Crypto Holdings

Binance Earn

As the crypto market matures, more holders seek productive uses for their assets rather than leaving them dormant in wallets. Binance addresses this through Binance Earn, where users allocate supported cryptocurrencies to various reward products for automatic yield generation.

The platform emphasises simplicity with a “set-and-forget” model: users select assets, pick a product, and rewards accrue passively in the background. This appeals especially to long-term holders aiming to enhance portfolio value over time without day-to-day involvement.

Binance Earn provides flexible options for instant liquidity access alongside fixed-term products for defined commitments, catering to diverse strategies and risk appetites.

“We’re seeing growing interest across Africa in ways to make crypto holdings more productive without active trading,” said Larry Cooke, Africa Head of Legal at Binance. “Simple, ‘set-and-forget’ solutions are becoming increasingly relevant as more users take a longer-term approach to digital assets.”

The feature reflects shifting user behaviour towards holding and gradual growth amid volatile markets, where reward rates fluctuate based on conditions, liquidity, and structures.

Users must assess risks and alignment with personal goals, as crypto remains volatile. Binance Earn positions itself as a key tool in Africa’s rising digital asset adoption, enabling hands-off participation in the ecosystem.


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New Gmail Scam Mimics Security Alerts to Steal User Data

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Cybersecurity researchers at Malwarebytes Labs have exposed a sophisticated new Gmail scam where fraudsters send fake Google security alerts via phishing emails, texts, and pop-ups, tricking users into a deceptive four-step verification process that harvests login credentials, GPS locations, contacts, and other sensitive data for account takeovers.

New Gmail Scam Mimics Security Alerts to Steal User Data

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Disguised as routine checkups, these alerts mimic Google’s official pages to create urgency, prompting victims to install malicious “security tools” that grant hackers real-time access to Gmail and linked services—Corey Donovan, president of Alta Technologies, warns legitimate checks never come unsolicited or demand downloads, urging users to close suspicious prompts immediately and verify via official Google account pages instead.

The scam’s rise amplifies risks during travel, where public Wi-Fi hotspots—especially “evil twin” fakes like slight misspellings of “Airport_Free_WiFi”—enable interception of banking details, emails, and malware installs; Donovan advises disabling auto-connect, using VPNs for HTTPS sites only, avoiding logins altogether, and crafting strong passwords with mixed characters plus two-factor authentication.

Shoulder surfing on public transport and outdated devices compound threats, as fraudsters glimpse screens or exploit unpatched vulnerabilities—keeping phones updated with post-update privacy reviews limits app access to location or commutes, while skipping work emails in view maintains confidentiality on the go.

Nigeria’s heavy reliance on digital banking and crypto heightens vulnerability, as scammers exploit rushed travellers; Donovan stresses: “Cybercriminals target busy airports and stations knowing guards drop—stay cautious, update devices, lock privacy, and never rush links to protect against these advanced breaches.”


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