E-Financial
Experts Task CBN on Remittance Industry Regulations
Central Bank of Nigeria (CBN) has been urged to leverage the remittance industry to boost the country’s gross domestic product (GDP) by allowing a flexible regulations concerning “outbound remittance licencing” in the market.
Participants at the Mobile Money Expo 2016 held in Lagos during the week, were unanimous in their views that the formal market for international money transfer to Africa is still young and faces typical emerging market challenges when compared to more established market, thus, the CBN should be explicit on the processes of obtaining the licencing; as a one bold step to deepening financial inclusion in the country.
According to the remittance industry players, global economic outlook surpasses that most Nigerians abroad, especially students who are in dire need of financial help from parents and guidance at home will cherish using digital remittances as credible platforms to meet such needs.
Sudhesh Giriyan, chief operating officer of Xpress Money, said although higher remittance costs are the biggest hurdles in the industry, however, all-inclusive licencing regime would attract more players in the industry.
Giriyan said that African market with more convenient products can fetch the Continent additional $2.5 to $3billion yearly, but some regulations on remittance licencing (for outbound) need to provide straight-forward process.
Jerry Ejikeme said that available statistics points at Nigeria as the largest receiver of remittances in Sub-Saharan Africa, accounting for over $34billion in 2015.
He however, said that pleas for outbound remittances are increasing, but disparity in practices and inability of different countries on the Sub-region to harmonise regulations still compound issues for the players.
“There is a myth that most Nigerians or Africans in UK or other European Countries are enjoying. So nobody thinks they might need some sorts of funding from home. But the truth is that there are many parents whose children are studying or putting up abroad; many are struggling, others are stranded and need family financial assistance. Therefore, there is need to assess the licencing of operators to create better chances of satisfying the needs of these potential customers too,” he suggested.
To Komal Rathi, chief operating officer of Transfast, remittance industry’s growth depends largely on revolutionary applications that can deliver values such as competitive rates and fees; ease and convenience and offer options tailored to needs, security and customer service.
Nodding in agreement, Emmanuel Okoegwuale, principal associate, MobileMoneyAfrica, said a competitive space is required to foster technology innovation, access and drive expansion required to drive down cost and reach underserved areas and market segments.
“Remittances from African migrants and diaspora play a significant role in supporting local health, education, food security and productive investment in commerce, agriculture and building projects across Africa. Despite the positive contributions, many of the benefits or remittance transfers are lost in intermediation as a result of high charges which are above the global average”.
Okoegwuale added that for Africans, it is not just on international remittances that African migrants face excessive charges, some of the world’s most expensive remittance corridors are within the African borders.
These high charges associated with remittance transfer to Africa, he said, have long been recognized as a constraint on development.
He regretted that while Africa has made great strides in mobile technology adoption and penetration, however, the pervasive coverage of mobile networks across Africa has yet to drive down costs in remittance markets, hence the two-day conference was conveyed to address to the issues.
E-Financial
Afreximbank Decries $330Bn MSME Financing Gap in Africa

Dr Yemi Kale, Group Chief Economist, Africa Export Import Bank (Afreximbank), has decried that despite micro, small and medium enterprises (MSMEs) constituting over 95 per cent of African businesses, they remain in the shadows of formal finance with a staggering $330 billion funding gap.
In his keynote at the G-20 SME Finance Forum 2025 in Johannesburg, he called for a bold re-imagining of global MSME finance and urged policymakers, financiers and entrepreneurs to build a financial architecture that is inclusive, resilient and fit for Africa’s 21st century.
He listed the obstacles to include information opacity, collateral dependency, policy incoherence, high cost of capital, weak digital infrastructure and entrepreneurial skills gap, which continue to limit MSME growth and competitiveness.
Noting that Afreximbank is acting as an ecosystem builder, he said, it is providing tailored trade and project finance, equity and venture support through FEDA, trade facilitation infrastructure, entrepreneurship and compliance training and targeted instruments for women and youth-led SMEs.
E-Financial
FCMB Partners Truecaller to Reinforce Customer Communication, Trust

First City Monument Bank (FCMB), one of Nigeria’s leading and most innovative customer-centric financial institutions, has announced a strategic partnership with Truecaller, the global platform for trusted communication, to transform the way it engages with customers across the country.
This collaboration is aimed at enhancing customer trust, reducing fraud, and ensuring that communication between FCMB and its customers is both safe, trusted, and seamless. With this partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure their customers receive transaction alerts, security notifications, and service updates with complete clarity and trust.
All FCMB calls will now display the bank’s verified name, logo, and brand details directly on customers’ mobile screens. This initiative reinforces FCMB’s strong commitment to digital safety, privacy, and customer trust. In today’s financial landscape, where impersonation and fraud are becoming increasingly sophisticated, Truecaller’s Customer Experience Solution is more than just a convenience — it is a vital safeguard for protecting customer relationships and enhancing confidence in every interaction.
In addition to smarter calling experience, FCMB has also activated its Business Page on the Truecaller app. This ensures that customers can independently discover, recognize, and engage with FCMB directly within the Truecaller app, reinforcing trust before the first point of contact is even made.
Together, these capabilities are helping FCMB strengthen its digital identity, reduce customer drop-offs, and improve the overall efficiency and credibility of its outbound communication efforts. Assured Authenticity: Customers can now instantly identify that calls from FCMB are genuine – reducing the risk of phishing or impersonation scams.
Enhanced Experience: Verified Business Caller ID brings clarity and eliminates uncertainty, particularly during critical communications such as security alerts or service updates.
Reinforced Trust: By adopting industry-leading communication capabilities, FCMB reaffirms its promise to protect customers with care, transparency, and innovation. Chief Information Officer at FCMB, Rotimi Famuwagun said: “At FCMB, our customers are at the heart of every innovation.
Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.’’
Priyam Bose, Global Head, GTM & Developer Products at Truecaller, shared: “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in sectors like financial services where trust is everything.
“FCMB’s commitment to customer safety and trusted communication by embracing Truecaller Customer Experience Solution, FCMB is setting a new bar for what responsible, modern customer communication should look like — and we’re excited to support them on this journey.
E-Financial
Don’t Spray, Mutilate Naira – CBN

Central Bank of Nigeria (CBN) has warned Nigerians, especially market women, against spraying, hawking and mutilating of the naira, the nation’s national currency.
Olayemi Cardoso, governor, CBN, who was represented by Mrs Hakama Sidi Ali, acting director, Corporate Communications Department, CBN, spoke at the Central Bank Fair, held in Kaduna on Thursday.
He said the Fair was designed as a platform to interact with members of the public on the policies of the CBN for sustainable economic growth and development of the country.
The Fair was themed “Driving Alternative Payment Channels as Tools for Financial Inclusion, Growth and Accelerated Economic Development”.
The CBN boss said the theme was carefully chosen to address the links that catalyse Small and Medium Enterprises (SMEs) and other critical activities for the much-needed price stability.
“I urge everyone here to rely only on information disseminated through the verifiable official channels of the Central Bank of Nigeria. I also encourage you to respect and keep the naira clean. Do not spray, hawk, mutilate or counterfeit the naira. It is our critical national symbol.
“The core objective of this engagement, therefore, is to sensitise members of the public on how the Bank’s policies enhance their lives and livelihood and contribute to the growth and development of the Nigerian economy.
“Our dedicated team is on hand to take us through presentations on different operations of the Bank, ranging from the recent innovations in the Nigerian payments system; microfinance sub-sector activities; developments in the foreign exchange market, protection of financial consumers and all you need to know about the naira.
“The Management of the Bank is committed to stimulating productivity and financial inclusiveness, as well as delivering on its core mandate of monetary and price stability.
“These efforts have already started yielding positive results, which include increases of inflows of foreign investments, positive trade balances and remarkable progress in financial inclusion.
“The CBN has spearheaded several key policies to strengthen the financial system which includes exchange rate unification; to minimise arbitrage opportunities and reduce volatility in the foreign exchange market and cleared over $7bn verified backlog of FX forwards.
“It also include Bank Recapitalisation; to strengthen the resilience and global competitiveness of the banking sector, positioning it to support the $1 trillion economy, launched the non-resident BVN to connect Nigerians abroad with home banking, unveiled the Nigeria Payments System Vision 2028 (PSV 2028); to accelerate digital transformation, deepen financial inclusion, and position Nigeria more strongly in global payments.
“To further protect banks’ customers and strengthen consumer confidence, the CBN launched the Unified Complaints Tracking System (UCTS) to streamline the management of consumer complaints against financial institutions. Alongside this, USSD code (*959#) was also introduced for verifying licensed institutions, and enhancing transparency in the Nigerian financial sector,” Governor Cardoso said.
Speaking earlier, Ahmad Dalhatu, Kaduna branch Controller of CBN, reaffirmed that the CBN Fair is one of the Bank’s major public enlightenment initiatives aimed at sensitising members of the public on the Bank’s policies, programmes, and interventions.
“It serves as a platform to deepen financial literacy, promote transparency, and strengthen trust between the Bank and the Nigerian people.
“Over the years, the Fair has evolved into a veritable channel for fostering two-way communication between the Central Bank and the Nigerian public. It enables us not only to explain our policies but also to listen to your concerns, feedback, and expectations. This year’s event continues in that tradition, and I encourage everyone here to actively participate in the discussions.
“As we navigate the evolving economic landscape—both globally and locally—the need for increased public awareness of monetary policy, financial inclusion, consumer protection, digital payments, and intervention programmes cannot be overemphasised. The CBN remains committed to ensuring a sound financial system and an inclusive economy where every Nigerian can thrive,” Dalhatu said.
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