Global InfoSwift (CR2) has expressed its determination to assist banks improve their digital banking portfolio through robust ominichannel solutions.
Afolabi Oke, managing director, Global InfoSwift (CR2), said Omnichannel is about making the same set of services available to customers across all the channels, both digital and offline. “Clients can perform the same banking operations, whether they use a website, a mobile app, a call centre, a bank’s branch, or any other available channels. We have effectively demonstrated this capability with Access bank among others.
“More so, ominichannel solutions is required to drive financial inclusion initiative of the Central Bank of Nigeria and with COVID 19 we need to use digital channel more than ever,” he said
Speaking at a press briefing over the weekend on the global recognition of Global InfoSwift (CR2 Partners) by Celent, Oke said in Celent opinion CR2’s platform functional scope is broader than most, with demonstrable capabilities in customer onboarding and sales optimization as well as support across retail business and corporate lines of business.
“The platform offers an ATM switch – an unusual offering compared to other digital banking platforms. Having an integrated switch, CMS, and platform independent ATM/Kiosk client within its platform is a significant differentiator.
“Another differentiator for CR2 is its native money management capabilities. In some markets in which CR2 operates, specialist PFM vendors may not reach critical mass required to invest in the local market. For these markets, native money management is particularly key.
In addition to ATM, Kiosk, POS, Internet, and Mobile, BankWorld offers a card management system, which provides acquiring services for complete settlement and reconciliation with international and/or domestic card schemes. It includes modules such as CardWorld Producer – allowing the bank to produce both proprietary and globally branded cards. This offers clients greater card control flexibility via digital channels than many other digital banking platforms.
Clients said the best things about the vendor/platform were its: Ease of use and stability; Its flexibility and robustness; out-of-the-box functionality; great user Interface; ease of integration and quick customization,” he noted.
On other Global InfoSwift (CR2) services to financial institutions, Oke said: “owing to the gap identified in services rendered by other ATM support companies and the need to increase the uptime of your ATMs given the direction of the bank to dominate the retail space in Nigeria, we have assembled a team of well trained and committed Engineers with versed knowledge in ATM support in all notable ATM models (NCR, WINCOR, HYOSUNG, and DIEBOLD) backed up by a robust ATM uptime / vendor Performance“
“Given the level of expertise in our team, we make bold to say that we have well trained Engineers that have the capacity to rework parts while awaiting the arrivals of a replacement part. The model of ATM support that we run will motivate our staff with a view to achieving 100% uptime in the face of the competition that your bank face.
“Global InfoSwift (CR2) is also a multivendor ATM service support organization with strong links to OEM like, NCR, DIEBOLD,WINCOR, HYOSUNG and CR2, Provider of the world most Robust Channel Manager Solution. We partner with other foreign companies when necessary.
“Over the years, we have been actively involved in the Nigeria market working with multiple third party ATM resellers, banking institutions and support service organizations on all ATM Models,” he said.