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GTBank, Avios Launch Loyalty Reward Scheme

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Segun Agbaje
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Guaranty Trust Bank plc has announced the launch of its new loyalty scheme exclusively for GTBank credit card holders. 

The loyalty scheme is in partnership with Avios, the leading global travel rewards company.
 
This initiative is part of GTBank’s overall strategy to bring the best in card products to its customers.

It will reward international GTBank credit card holders, who are also members of the British Airways Executive Club Programme, for using their cards to pay for purchases using Point of Sale terminals.

Avios is the global currency of the British Airways Executive Club.  Members can collect Avios when they book a flight or shop with its partners and now when they spend with their GTBank credit card.  

With the new GTBank credit card loyalty scheme, every card holder will collect one Avios for every $2 USD on qualified spend on the card.

The card holder can use Avios towards flights worldwide with British Airways and oneworld airline partners.

According to Mr. Segun Agbaje, managing director of GTBank;  “At GTBank, we believe that it is important to anticipate our customers’ desires, and tailor the most rewarding experiences for them. The collaboration with Avios to introduce rewards on credit card spending cements our position as the best Bank in Nigeria, in line with our strategy to serve our valued clients locally and globally. We are thrilled to pioneer this initiative which will run till the 26th March, 2015. ”
 
Nick Pilbeam, director of New Markets and Business Development at Avios, said: “We are always looking for new ways to provide British Airways Executive Club members with accessible ways to collect Avios.  The partnership with Guaranty Trust Bank is a real step forward for members in Nigeria, providing them with an easy way to build their Avios balance and enjoy the multitude of flight and travel rewards open to them.”

Guaranty Trust Bank has been a catalyst in the cashless society initiative and has continually deployed Point of Sale terminals.

The Bank has also introduced several value adding alternative products in this regard including GTBank Mobile Money which is designed to be a convenient, secure and affordable way of sending money using a mobile phone.

There has also been an introduction of a more robust internet banking platform that supports a myriad of transactions and transfers to any bank in the world and SMS banking which allows customers request for their account balances and Nigerian Uniform Banking Account Number (NUBAN) through their mobile phones.

The Bank has experienced tremendous growth since its inception in 1990 and presently has subsidiaries in Ghana, Gambia, Sierra Leone, Liberia, Cote d’Ivoire, Uganda, Kenya, Rwanda and the United Kingdom.

The Bank has a corporate banking bias and an in-depth understanding of all markets wherein it operates.
    
The Bank’s alternative banking channels were given a Payment Card Industry Standards Council (PCISSC) certification in 2011, implying that the channels meet acceptable technical and operational requirements to prevent fraud.

It also has Standards Organisation of Nigeria (SON)’s International Standards Organisation (ISO) 9001:2000 certification in recognition of quality management systems and conformity with global best practice.


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E-Financial

UBA Secures N5Bn BoI Fund to Boost Women Entrepreneurs, Others

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United Bank for Africa (UBA) Plc has secured a N5 billion loan facility from the Bank of Industry (BOI) to strengthen Nigeria’s micro, small and medium enterprises (MSMEs), with a special focus on women-owned businesses and key growth sectors.

UBA Secures N5Bn BoI Fund to Boost Women Entrepreneurs, Others

 Oliver Alawuba, GMD, UBA

The fund, drawn from the Federal Government’s MSME Fund, is designed to boost economic activity by providing affordable financing to entrepreneurs in Green Energy, Education, Healthcare and Women-Led Enterprises.

Oliver Alawuba, group managing director/chief executive officer, UBA, said the bank remains committed to removing the financial hurdles that stifle small businesses. He noted that MSMEs form the backbone of any developing economy and must be supported to thrive.

“At UBA, we recognise the pivotal role MSMEs play in driving economic development. By offering loans at a competitive 9% interest rate with a three-year tenor, we are creating opportunities for businesses to scale. Our message to entrepreneurs is clear: don’t let this opportunity pass you by,” Alawuba stated.

Under the scheme, entrepreneurs can access up to N5 million each, with a three-month moratorium on principal repayment to allow businesses stabilise before repayment begins.

Shamsideen Fashola, group head of Retail and Digital Banking,  UBA,  described the initiative as a strategic intervention to drive financial inclusion and long-term development.

“This programme is targeted at sectors that are central to Nigeria’s sustainable growth. By providing affordable funding to these businesses, we expect to see expansion, job creation and stronger contributions to the economy,” Fashola said.

Also speaking, Alero Ladipo, group head of Marketing and Corporate Communications, UBA,  stressed the importance of the initiative for women entrepreneurs in particular.

“What sets this scheme apart is its accessibility and business-friendly terms. We urge eligible businesses, especially women-owned enterprises, to take advantage of this window by visiting any UBA branch or applying online,” she said.

UBA, one of Africa’s largest financial institutions, operates in 20 African countries and major global financial centres including the UK, USA, France and the UAE.

The bank serves over 45 million customers worldwide and employs more than 25,000 people across its network.

 

 


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CBN Releases Bank Customers’ Bill of Rights, Obligations

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Central Bank of Nigeria (CBN) has released Bank Customers’ Bill of Rights and obligations to the public giving customers the right to be informed, right to choose, right to safety, right to privacy and confidentiality, and the right to redress.

CBN Releases Bank Customers’ Bill of Rights, Obligations

The report, released at the “CBN Fair” held in Lagos, with theme: “Driving Alternative Payment Channels as Tools for Financial Inclusion, Growth and Accelerated Economic Development”.

In the bill of right customers also have  right to good service, right to equality and right to free monthly statement of account.

On the other hand, the report listed certain obligations that a customer owes to his or her bank.

They include duty to financial obligations, duty to protect instruments and information, duty to provide factual information and not to mislead the bank, duty to report suspected fraud or error and duty of personal safety and safety of assets.

The document, described the customer as the most important person in the economy and every business succeeds only when the customer is happy.

Describing the customer as a king, it said: “As a king, the customer has many rights. But a king also has duties which he owes himself and the society. In Nigeria, customers of banks have certain rights and duties guaranteed by law, regulation and conventions”.

The report disclosed that a bank customer, has a right to disclosure of information from his/her bank on products and services the bank offers.

“The information provided must be complete, relevant and truthful. Your bank must explain to your understanding all contractual terms and charges prior to the consummation of any agreement or contract. This right enables you to have relevant information in order to make rational choices. It amounts to a breach of right if your bank fails to provide this information or deliberately misleads you in anyway,” it said.

According to the apex bank, bank customers also have a right to select from the range of products and services made available by your bank at competitive prices.

“This means that as a customer, you can, at all times, decide on the product or service to accept/purchase and the ones to decline. It is wrong for a bank to restrict your choices or compel you to accept/purchase products or services that are ill-suited for your needs. Where you are not satisfied with your bank’s service delivery on any product or service, you have the right to end the contract or even the banking relationship provided you settle all outstanding commitments,” it said.

The CBN explained that the right to safety requires a bank to guarantee all its customers a secure and conducive banking environment devoid of threats to their safety and health.

“You have the right to be reasonably protected from accidents while on the premises of your bank. You also have the right to be protected from negative effects of pollution of any kind whether arising from your bank’s operations or from other sources. It is necessary to stress that your bank is obligated to adhere strictly to applicable safety and directives to ensure that your safety and well being are adequately guaranteed while you are on the premises of your bank,” it said.

Continuing, the apex bank also highlighted the customers right to privacy and confidentiality.

It explained that as a bank customer, one has the right to freedom from disclosure of your account details by your bank as intrusion into your account by third party.

In other words, a bank is not to divulge your account information to a third party; a bank must also protect customers’ information from unauthorized access by a third party.

It however, stated that there are, expectations to this right where a bank is required by law to make disclosure; and where a customer consents to the disclosure.

“A bank must provide its customers a redress mechanism to express their displeasure or grievance. The mechanism must be free, accessible, transparent, timely and convenient. You have a right to efficient complaints management system through which you can lodge complaints against your bank. You also have the right to be kept abreast of resolution process (acknowledgment, feedback, updates, and explanation) and ultimately, basis of decision. Where you are not satisfied with the decision of your bank, you have the right of review either by your bank, the Central Bank of Nigeria (CBN) or the court,” it stated.

The CBN however, stated that all customers have a right to value for their money which involves the right to be treated with respect and dignity by banks and their representatives.

“The hallmark of banking is customer satisfaction and as such your bank would have failed if it was unable to offer quality and value-adding banking services to you as a customer. Part of this right is that your bank must provide appropriate response to your needs and complaints,” it said.


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SEC Partners Chainalysis to Tackle Rising Crypto Scams

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A surge in cryptocurrency fraud has prompted the Securities and Exchange Commission (SEC) to strengthen its monitoring measures.

SEC Partners Chainalysis to Tackle Rising Crypto Scams

The regulator has partnered with blockchain analytics firm Chainalysis to improve its ability to detect and disrupt illicit activity.

This move follows growing concerns about the security of Nigeria’s expanding digital asset market.

At a joint webinar themed “Combating Scams with Blockchain Intelligence,” Dr. Emomotimi Agama, director-general, SEC,  stressed the need for coordinated action.

He said transparency in crypto transactions should be the foundation of enforcement in the sector.

Agama warned that without collaboration, fraudulent activity could grow more dangerous in the future.

The SEC plans to use blockchain’s permanent transaction records to trace and monitor illicit movements of funds. This will include identifying wallet clusters, tracking fund transfers, and analysing transaction histories on networks such as Bitcoin and Ethereum.

Agama said these measures would help the commission detect scams earlier and respond faster.

The Chainalysis 2025 Crypto Crime Report provided data that reinforced the urgency of the SEC’s initiative.

According to the report, illicit crypto addresses received $178 billion worldwide over the last five years.

The highest volume was recorded in 2022, with $54.3 billion, followed by $46.1 billion in 2023 and $40.9 billion in 2024.

Agama said these figures showed the scale of the problem and the need for advanced analytics in enforcement work.

He also noted that Nigeria must improve its technical capacity to match the sophistication of modern financial crimes.

The partnership with Chainalysis is expected to help bridge this capability gap.

The SEC is working under the framework provided by the Investment and Securities Act (ISA) 2025, which took effect in April.

Agama described the law as a key step toward establishing clear rules for the digital asset market.

It also enables cooperation between Nigerian regulators and international partners without discouraging innovation.

He called for active collaboration between regulators, technology providers, and industry players to address fraud before it escalates. “

With all the various tools at our disposal, we must brace up for the challenges ahead,” Agama said.

He added that the collective goal should be to stop criminal activity at its source.

The SEC’s collaboration with Chainalysis is positioned as a strategic move to safeguard investors and improve market integrity.

It reflects an effort to place Nigeria among regional leaders in regulated digital finance.

By integrating blockchain analytics into its operations, the commission aims to create a safer environment for crypto transactions in the country.

 

 


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