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GTBank Customers Lead Rapture to Cashless Banking

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Segun Agbaje, CEO, GTBank
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2009 was the year Emeka’s ex-employer joined him with a GTBank account.

“All employees were opened mandatory salary accounts with GTBank and Zenith Bank. I stuck closer to the GTBank account although I do occasionally use my Zenith account to much benefit. GTbank, however enjoys the larger patronage by far of my banking needs”, says the young businessman.

According to the ex-banker turned techpreneur, “A lot of Nigerians seem to have GTBank accounts and this has been a big hassle especially on the mainland where GTBanks are quite heavily utilized by Nigerians from all walks of life. There are oftentimes when the volume of traffic in GTBank compared to  neighbouring bank is 75:3. That’s 25 is to 1.

“This is made especially more painful when you have to conduct a transaction that requires interaction with a teller, customer service rep or marketer and not just  an ATM machine.”

Emeka says he recently praised a staff at the GTBank on Herbert Macaulay Road, Yaba, for the remarkable improvements in customer response witnessed in recent times.

He attributed GTBank’s success in reducing “people clutter” in its banking halls to: its increased focus on cashless banking; improving overall customer service delivery experience; greater emphases on Social Media; and a well organized team of hard, smart and fast workers

“For instance, one of the smartest things the management  did which many customers noticed was it moved its customer service delivery unit to the first floor, freeing up enough real estate on the ground floor for people who need to execute teller transactions to do so seamlessly.

“I’d say the average wait time has reduced by over 15 minutes. I breeze in and out of the bank now”, says Emeka as he hits the round button to open the security door.

Emeka said shifting the customer service unit upstairs “was a brilliant stroke of genius” but not the only smart thing the management did. He says that the bank also deployed a special unit to man an in-branch ‘Mobile Money Team.  This team comprises marketers who convince customers to download GTBank (via an application) on their phone.

Sandra, one of the mobile money marketers at the branch, says “my team saves many customers the trouble of coming to the branch as we assist them to acquire the banks services on their handsets.”

Speaking on the safety of cashless banking products, Mr. Lekan Bakare a consultant at Nexus Capital Partners says “the products are regulated by the Central Bank of Nigeria (CBN) and the Nigeria Communications Commission (NCC) for the most part. The banks have spent a lot of money in boosting the security infrastructure. The burden falls on the consumer to protect his passwords and other personal banking details.”


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E-Financial

Flutterwave Rises from Lagos Startup to Africa’s Fintech Powerhouse

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Flutterwave has transformed from a modest Lagos venture into one of Africa’s most valuable fintech firms, processing billions in transactions yearly across 30+ countries and 150+ currencies.

Flutterwave Rises from Lagos Startup to Africa’s Fintech Powerhouse

Flutterwave

Founded in 2016 by Iyinoluwa Aboyeji, Olugbenga “GB” Agboola, and Adeleke Adekoya, it tackled Africa’s fragmented payments—siloed banks, mobile money gaps, and unreliable cross-border flows—with a unified API for seamless collections, payouts, and settlements.

Founding Vision

The trio spotted the pain: Aboyeji’s Andela faced border delays; Agboola drew from PayPal/Google; Adekoya handled compliance. Early wins included Uber Nigeria payouts from a Lekki co-working space, proving scalability amid lean ops.

Growth Milestones

  • 2017–2020: $10M seed/Series A fueled West Africa push; Agboola took CEO helm post-Aboyeji; COVID boosted e-commerce volumes.

  • 2021–2022: Unicorn at $1B+ (Series C, $170M); $3B+ valuation (Series D, $250M); partnerships with Microsoft, Uber; Send App for US diaspora.

  • 2025–2026: Profitability focus yields better margins; 34 US licenses; Mono acquisition ($25–40M) bolsters open banking.

Challenges Overcome

Regulatory hurdles hit: Kenya 2022 freeze (cleared); Nigeria fraud claims (resolved, controls enhanced); culture probes led to reforms with ex-Mastercard/Stripe hires. These underscore multi-jurisdiction risks like FX curbs and cyber threats.

Nigeria’s Fintech Role

Flutterwave anchors alongside Paystack (Stripe-owned), Moniepoint, amid CBN cash curbs and AfCFTA trade boosts. Dual HQ in Lagos/SF eyes IPO post-profitability, cementing it as Africa’s payments backbone.


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CIBN Pledges Full Support to New ACAMB Leadership, Backs Ambitious Roadmap

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Chartered Institute of Bankers of Nigeria (CIBN) has pledged its full support to the Association of Corporate and Marketing Professionals in Banks (ACAMB) following a high-level strategic meeting between the leadership of both bodies.

CIBN Pledges Full Support to New ACAMB Leadership, Backs Ambitious Roadmap

New ACAMB Leadership

The high profile meeting, which took place on Tuesday at the CIBN Building, Lagos, served as a formal introduction of the new ACAMB Executive Committee to the CIBN leadership and marked the beginning of a renewed collaborative alliance.

Leading a delegation of the newly inaugurated ACAMB EXCO and Board of Trustees, the President, Jide Sipe, described the visit as a crucial first step in his tenure, aimed at contributing significantly in giving flight to his vision and that of ACAMB.”

“When we assumed office, one of the first things we agreed on was the need to visit key stakeholders”

“However, before reaching out more broadly, we felt it was important to begin with our primary constituency and core stakeholders. We want them to understand the direction we are taking and to support the work we are doing, so that ACAMB can achieve greater success than it has in the past”

“We couldn’t have properly started our tenure without this very important meeting with the CIBN,” Sipe stated

Sipe introduced the newly constituted ACAMB Exco, which includes, the 2nd Vice President, Morolake Phillip-Ladipo; General Secretary, Olugbenga Owootomo, Assistant General Secretary, Ademola Adeshola; Publicity Secretary, Abiodun Coker, and Executive Secretary, Fadekemi Ajakaiye

During his address, Sipe unveiled an ambitious roadmap for the association, highlighting a new direction focused on youth engagement, professional development, and industry advocacy.

Responding, the CIBN President, Professor Pius Deji Olanrewaju, who warmly received the ACAMB team, commended their forward-thinking vision as he noted that, the association would be focusing on critical areas such as reputational management, sustainable corporate practices, and governance reforms

Olarenwaju also commended ACAMB’s collaboration with CIBN in information management, saying it had raised standards across Nigeria’s banking sector.

“ACAMB’s support has given CIBN and the banking sector brand equity,” he said, praising the association’s record in reputation management.

He recalled ACAMB’s role in addressing crises within the sector, describing the partnership as strategic and beneficial.

He further pledged support for ACAMB’s 30th anniversary in September 2026, its AGM, and other programmes, including fundraising initiatives.

Olarenwaju also promised backing for ACAMB’s capability development and undergraduate mentorship schemes.

“I want to assure you that everything you have presented today has been clearly noted and will be acted upon”

“We are fully committed to working closely with you so as to translate these discussions and vision into measurable progress. Our shared goal is to strengthen the sector, protect its reputation, and enhance its public image in a meaningful and lasting way”

“This meeting discussed various initiatives and reforms crucial for the future of our industry, including the need for continuous training and adaptation to new programs,” Prof. Olanrewaju said.

The meeting concluded on a high note, with both parties expressing gratitude and a firm commitment to deepening their collaboration for the advancement of the banking industry in Nigeria.


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Kuda Bank Teams Up with Lovers & Frnds for Inclusive Valentine’s R&B Bash

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Kuda Microfinance Bank partnered with Lovers & Frnds for a Valentine’s edition event on Sunday, February 15, at Space Hub Lekki, Lagos, redefining celebrations around love, friendship, and social connections beyond romance.

Kuda Bank Teams Up with Lovers & Frnds for Inclusive Valentine’s R&B Bash

Kuda Bank

The R&B-themed gathering drew couples, friend groups, and solo attendees with music sets from DJs like TGarbs, games, gift exchanges, and colour-coded tags—red for relationships, yellow for mingling singles, orange for non-minglers—to spark easy interactions.

Kuda activated a branded photo booth, merchandise giveaways, prize activities, and complimentary drinks for Premium loyalty tier customers, while vendors used Kuda Business POS terminals for seamless cashless payments.

Senior Brand Manager Emmanuel Femi-Adejobi said: “We partner with experiences matching our customers’ lifestyles in music and entertainment, creating spaces they genuinely connect with—we’ll keep supporting how they live and celebrate.”


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