E-Business
How Smart Technologies Will Drive Africa’s Electrical Expansion

The use of advanced metering technologies is steadily on the rise in Africa, but, to evolve the business models of the electrical utilities operating on the continent, utilities still need to harness the full digital potential of technologies such as smart metering.
This is according to Abraham Ortega, senior executive consultant at state-of-the-art electrical equipment and solutions provider, Hexing, who said that smart meters have already improved the operation of many utilities, contributing to increased grid stability.
“However, smart metering is just the tip of the iceberg. When incorporated into an advanced, fully integrated system, utilities will be able to significantly change the way that they operate. The continuing challenges faced by utilities can only be overcome by introducing more robust technologies that bring in more revenue for utilities, while offering competitive pricing for the consumers on the continent.”
Hexing is a multi-national company founded in 1992, offering a state-of-the-art range of electrical equipment and solutions to electric utilities across the globe.
Hexing Electrical SA, established in 2012, provides smart prepaid meters and systems, intelligent data acquisition systems, distribution networks, micro-grid solutions, operation and services to customers, and solving the challenges of the collection of electricity charges in South Africa, Botswana, Zimbabwe, Mozambique and the rest of Southern Africa.
Ortega said that utilising smart metering networks at their most basic level have already enabled many utilities to better fund their own expansion projects.
“With meter to cash solutions (smart meters) being rolled out in many African countries, utilities and their private sector partners have been able to improve the accuracy of their billing and tracking of electricity consumption. Speaking from Hexing’s own experience, we have seen clients significantly reduce their losses and nearly double their revenue collection to fund further expansion and stabilisation of their grids.”
Mafise Ledwaba, Database Developer at Centlec, one of Hexing’s clients, explains that the solution has been able to effectively reduce losses related to maintenance issues as well as theft, while making client billing exceedingly accurate.
“This has enabled us to increase revenue collection from R30 million to between R70 million and R90 million per month with the span of four years. It has helped our company to further drive expansion into the Free State where Centlec currently operates,” he says.
Ortega noted that there are still challenges that these utilities need to overcome. “Among our clients, we have seen a greater need for standardising the software systems that service their smart metering systems. A utility often utilises smart meters supplied by a range of different manufacturers. The reasons for this are many, from availability to simply changing contracts to new service providers. The point remains that these meters have to be able to integrate with one central system, if they are to make the utility more efficient.”
Thembekile Zwakala, acting chief information officer at City Power noted that this is a particular challenge in South Africa.
“We make use of multiple technology providers and for us, it is really important not to become dependent on a single manufacturer for all of our technology. The problem is that each of these manufacturers have their own back-end systems, and reconciling the data that we receive from the field is often time-consuming and prone to generating errors. We are looking to service providers like Hexing to help us develop a single back-end operation and control system for our smart meters that can reconcile all of the different brands and generations of smart meters, thereby ensuring accuracy and saving time.”
The solution, according to Ortega, is an intelligent operation and maintenance management system (IOMMS) capable of overcoming infrastructural challenges, interpreting information from the field and immediately taking the right course of action with minimal human involvement.
“Governments and utilities have no choice but to partner with the private sector if real growth is to be achieved. The good news is that Hexing is capable of supplying, constructing and maintaining integrated smart systems. While companies such as ours can provide the means for technological advancement, governments and regulators can help to make these systems a realist by rewriting or re-interpreting the relevant laws to enable operators to better collect revenue with these systems.”
The old models for funding and constructing infrastructure has had limited success in Africa, and, continuing on this path will not only become increasingly expensive, but also yield fewer and fewer results, he said.
“The only solution for the continent, going forward, is to find ways of bringing in cutting-edge technological solutions that bypass these challenges altogether,” Ortega concluded.
E-Business
NITDA DG Reaffirms FG Commitment to Responsible and Inclusive AI

The Federal Government of Nigeria has reaffirmed its commitment to building a responsible, inclusive, and sovereign artificial intelligence ecosystem to enable Nigeria to transition from being a passive consumer of AI technologies to an architect and builder of indigenous AI systems.

This was said by the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa Abdullahi CCIE, while delivering a virtual address at the InnovateAI Conference held in Lagos.
The conference brought together policymakers, technology leaders, innovators, and stakeholders to discuss the future of artificial intelligence and its role in driving Nigeria’s digital economy and national development agenda.
Inuwa outlined Nigeria’s ambition to transition from being a consumer of artificial intelligence technologies to becoming a builder and owner of AI systems that reflect national values and priorities, in line with the National AI Strategy.
“Our goal is not just to use AI, but to architect and build our own AI systems in Nigeria,” he said, stressing that the country must take ownership of its AI future.
He noted that Nigeria’s approach to artificial intelligence extends beyond innovation to include governance, infrastructure, data sovereignty, and policy evolution.
According to him, “Responsible AI is never a finished job; it is an iterative journey. Our policies must evolve as the technology evolves, and we must avoid frozen laws by adopting living policies that adapt over time.”
He cited the implementation of the Digital Economy and E-Governance Bill as a key mechanism for generating insights that will help refine AI regulations and governance frameworks.
Inuwa also highlighted the challenge of data representation in global AI systems, noting that most models are trained on non-African datasets, which often results in bias against local dialects, cultures, and demographics.
“If a model shows bias against a local dialect or demographic, we cannot just patch it. We must reinvest in infrastructure to retrain it with inclusive and representative local datasets,” he stated.
He added that building national AI infrastructure is critical to achieving data sovereignty and ensuring that Nigeria is not merely an end user of foreign AI systems.
He further called for strategic partnerships with global technology companies and hyperscalers to build AI infrastructure in Nigeria while aligning with local values and national priorities.
“The world today is a global village. We need to work with global players, but they must understand our local nuances and help us build the infrastructure to retrain and develop AI models that reflect our context,” he said.
The NITDA Director General explained that adopting a comprehensive AI lifecycle approach, from responsible data collection and governance to deployment and continuous feedback, will enable Nigeria to move from reacting to AI developments to proactively designing indigenous AI systems.
“Without understanding how AI models are trained, how decisions are made, and how models are retrained, it will be difficult to build a responsible and trustworthy AI system,” he warned.
He reaffirmed that the Federal Government is intentional about promoting responsible AI and is working closely with the technology ecosystem to co-design national AI guardrails. He described platforms such as the InnovateAI Conference and other national AI dialogues as critical to shaping Nigeria’s AI future.
E-Business
Mutual Benefits Assurance Settles ₦5.9bn Claims in January 2026

Mutual Benefits Assurance, a leading Nigerian insurance company, has paid a total of ₦5,937,665,353.57 in claims to policyholders in January 2026 alone, underlining its strong financial capacity and unwavering commitment to prompt claims settlement.

Mutual Benefits Assurance
A breakdown of the figures shows that ₦3,426,602,834.28 was paid under its General (Non-Life) Insurance portfolio, while ₦2,511,062,519.29 was paid across its Life businesses, including Group Life and Retail Life policies.
The significant payout within a single month reinforces Mutual Benefits’ reputation as a dependable insurer that honors its obligations swiftly and responsibly.
Commenting on the development, Olufemi Asenuga, Managing Director, Mutual Benefits Assurance Plc stated that claims settlement remains the core promise of insurance and the ultimate test of an insurer’s credibility.
“Insurance is built on trust. Our ability to settle over ₦5.9 billion in claims in one month demonstrates not only our financial strength, but also our deep commitment to our policyholders. At Mutual Benefits, we do not just sell policies. We stand by our promises,” he said.
With over three decades of operations, Mutual Benefits has consistently positioned itself as a strong and well-capitalised insurer.
The company operates both Life and General Insurance businesses and remains fully compliant with regulatory capital requirements as stipulated by the National Insurance Commission (NAICOM).
The January payout reflects Mutual Benefit’s robust underwriting standards, prudent risk management practices and efficient claims administration framework.
It also aligns with the company’s broader record of substantial claims settlement in recent years, reinforcing its standing as a trusted brand in the Nigerian insurance industry.
Mutual Benefits employs over 5,000 staff, managed by seasoned management team and an experienced Board of Directors. Industry observers note that prompt claims payment remains one of the most critical differentiators in Nigeria’s competitive insurance landscape.
By consistently settling valid claims without delay, Mutual Benefits continues to strengthen customer confidence, deepen market trust and expand its footprint across retail and corporate segments.
As the company begins 2026 on a strong footing, it reiterates its commitment to innovation, service excellence and delivering value to policyholders and stakeholders alike. Mutual Benefits Assurance focused on its mission to provide reliable risk protection solutions while maintaining the highest standards of professionalism and integrity.
E-Business
NITDA Warns Nigerians of Actively Exploited Microsoft Office Vulnerability

National Information Technology Development Agency (NITDA) has issued an urgent cybersecurity warning about a serious Microsoft Office vulnerability (CVE-2026-21509) that attackers are actively exploiting.

This advisory, shared through Nigeria’s Computer Emergency Response Team (CERRT.NG), highlights the risks of this flaw and recommends immediate action to protect systems.
Microsoft has released quick security updates to fix this vulnerability, which has a severity score of 7.8, showing it is a serious risk. Attackers have already used it in targeted attacks.
CVE-2026-21509 affects multiple versions of Microsoft Office, including Office 2016, Office 2019, Microsoft 365 Apps, Office 2021, and later versions.
This flaw allows attackers to bypass security features meant to stop harmful Object Linking and Embedding (OLE) controls. OLE is an older Microsoft technology that can be used to embed links or content, but it has often been exploited by malware.
By exploiting this flaw, attackers can create specially designed Office documents.
When a user opens these documents, they can run malicious code or gain further access to the system.
Exploitation requires user interaction, meaning attackers often trick people into opening harmful Word, Excel, or other Office documents. Common methods include using email attachments or files from untrusted sources.
Because Microsoft confirmed that the vulnerability is being actively exploited, they have made emergency security updates available outside their usual schedule. Users and organisations should:
- Install the latest Microsoft Office security updates for all affected versions.
- Restart Office applications for Office 2021 and later to ensure that the updates take effect.
- Use registry-based settings for protection if updates can’t be applied right away.
- Follow good cybersecurity practices, like using endpoint protection and filtering emails.
Microsoft’s updates for Office 2021 and newer versions are automatically applied, but need a restart of the applications to be active.
Telecom3 days agoBanks, Telcos Settle Four-Year Dispute over N300Bn USSD Debt
Telecom2 days agoGroup Condemns Gabon’s Social Media Shutdown Amid Protests
General News2 days agoHow JustMarkets Is Empowering African Traders with Global Market Access
E-Financial2 days agoACAMB Educates Content Creator to Curb Misinformation on Bank Recapitalisation
General News3 days agoPalmPay Unveils First Batch of Winners in #LoveWithPalmPay Campaign
E-Business2 days agoMutual Benefits Assurance Settles ₦5.9bn Claims in January 2026
Telecom2 days agoIXPN Positions as the Regional Internet Exchange Hub for West Africa
E-Financial3 days agoFirstCap MD says Payment Security Remains Biggest Barrier to Bankable Gas and Power Projects










