Telecom
ICT Stakeholders @ PIAFO Conference Harps on Benefits of ‘Dig Once Policy’

Stakeholders in the Information and Communications Technology (ICT) sector on Tuesday highlighted the benefits of Dig Once Policy to the economy, saying that it would promote and ensure ubiquitous broadband penetration across the country.

L-R: Adewale Sulaiman, GM, Network Enterprise Services, MTN Nigeria; Chidi Ajuzie, Group Chief Operating Officer, WTES Projects Limited; Omobayo Azeez, Convener PIAFo and Publisher, Business Metrics Nigeria; Engr Usman Aliyu, Sec. BISC and Head, Wireless Network, NCC, (Rep. Minister of Communications and Digital Economy) and Ashwani Mishra, Director of ICT Strategy and Marketing, Huawei Technologies at the fourth edition of PIAFo held in Lagos.
Prof Isa Ali Pantami, Minister of Communications and Digital Economy, speaking at the 4th edition of Policy Implementation Assisted Forum(PIAFO) on National Dig Once Policy, said the policy would promote and encourage collaboration between the private and public sectors.
Pantami who was represented by Engr Usman Ali, Deputy Director, Technical and Network Integrity, Nigeria Communication Commission (NCC) stated this in his keynote address with the theme ‘Laying the Foundation for Ubiquitous Broadband for Nigeria’s Economic Breakthrough’.
He said that Dig Once Policy would promote synergy and collaboration among private partners participation.
The minister said that the synergy would encourage infrastructure sharing and joint installation of fibre duct to avoid future digging.
He said that the Dig Once Policy which is still in the draft form would promote installation of fibre duct for effective broadband, reduce the barriers for Internet Service Providers.
According to him, Dig Once Policy promotes safety of citizens reduces traffic congestion on line, promotes comprehensive planning and inclusion of all telecoms infrastructure.
Prof Umar Danbatta, Executive Vice Chairman, NCC, also represented by Engr Usman Ali in his keynote address ‘Unlocking the Full Potential of the Telecoms Sector as an Economic Enabler with Dig Once Policy ‘.
The EVC said that NCC as a coordinating agency to will foresee the Dig Once Implementation Council (DOIC) and ensure that the policy is obeyed to the later.
Danbatta said that hopefully, by the end of the year, the Dig Once Policy which is in the draft form would be unveiled.
Mr Olabode Ojo, Director, Fiber Operations, IHS Nigeria said that the many benefits of Dig once cannot be overemphasized.
Ojo said that a Dig Once approach that encourages cooperation but does not prevent excavation when needed is most recommended for federal, state, and local agencies.
He said that Operators’ participation should also be non-exclusive thereby enabling the desired rapid broadband penetration for the country.
According to him, the benefits of Dig once policies include protecting newly and recently paved roads and sidewalks and enhancing the uniformity of construction.
He said that the benefit of Dig Once Policy also includes ensuring efficient, non-duplicative placement of infrastructure in the Public Right of Way (Row).
According to him, the benefits also includes environmentally friendly and enhances a greener planet, partnership in capacity building programmes such as training of contractors, skilled construction workers and site supervisor.
Also speaking at the occasion, Mr Chidi Ajuzie, Group Chief Operating Officer, WTES Project Limited in his paper presentation Public -Private Collaboration as a catalyst for Dig Once Policy Implementation emphasized on public private vector Collaboration.
Ajuzie said that the collaboration develops an ecosystem of trust with connectivity providers considering them as partners in improving the lives and livelihoods of citizens in line with commercial sensitivity.
He said that Dig Once Policy support digital inclusion initiative, internet speed increases, price per data unit decreases, increase data traffic competition.
Also, in his opening remarks, Mr Omobayo Azeez, Lead Executive, PIAFO said that the summit was considered a necessity to boosting Nigeria’s digital economy drive.
Azeez said which would ride on availability of high-speed internet to the nooks and crannies of the country.
He said this explains the choice of the Theme of this Summit which is: Laying the Foundation for Ubiquitous Broadband for Nigeria’s Economic Breakthrough.
It may interest you to know that the National Dig Once Policy that forms the central point of this summit is not yet operational in Nigeria.
‘’In fact we are setting the pace with this summit as the Pioneer stakeholder consultative forum dedicated to Dig Once in Nigeria.
‘’This speaks volume to the enormity of the task ahead of us today.’’
According to him, “we have positioned this forum to make invaluable contributions for proper formulation of the policy and its effective implementation after it is drafted.
He said in a simple term, Dig Once” policies include being alert to the potential to install or obtain fiber and conduit along rights-of-way on major infrastructure such as roads.
Azeez said that the Policy is imperative to deal with the bitter reality of telecoms sector anywhere in the world, the reality is that network expansion is often constrained by high cost of deploying infrastructure;
He said that fiber optic is the backbone infrastructure for network expansion and high Quality of Service (QoS).
He noted that achieving these and the ultimate 70 per cent broadband penetration targets by 2025 requires an ecosystem of willing and united stakeholders.
Azeez said that the stakeholders including various agencies of governments, operators, equipment manufacturers, and internet service providers.
He said that it is believed that all relevant stakeholders should be part of formulating this policy to ensure that the implementation is seamless.
According to him, it should be prevented from being revolted against in some quarters, just as the case with Right of Ways Charges in some states.
According to him, PIAFo is committed to building a strong midpoint platform for policy dialogue between the public and private divides of our ecosystem.
He said that this initiative is built on the three pillars of Policy Advocacy, Policy Implementation and Policy Assessment.
According to him, “we believe in more dialogue that leads to clear policy direction which is a prerequisite for seamless policy execution”.
Mr Ashwani Mishra, Director, ICT Strategy and Marketing, Huawei, enumerated important recommendations for Dig Once implementation in Nigeria.
According to him, “DOIC (Dig Once Implementation Council) as SPV should clarify the fiber strategy, boundary and scope of work of each stakeholder and publish quarterly progress reports. A mechanism description clarifying the cooperation between DOIC and NGF in adopting the policy in different states.
“Stimulate demand by making provision of ICT infrastructure a standard requirement for new building to drive extension of fiber everywhere in the country.
“Make Duct a standard specification for road reconstruction and new buildings.
” Uniform RoW charges and have SLA’s for each department / Ministry who are involved in the process of approval or else penalty.
“Protection of telecoms infrastructure by law enforcement agencies. Standard and specifications Redundancy and protection mechanisms should be unpacked, considered and included, especially with relation to national and regional routes.
“Imposition of penalties on construction companies for any arbitrary damage of fiber infrastructure. Establish a normative, technical and institutional framework for the pre-cabling of buildings in fiber optics for access to very high-speed broadband.
“Clearly define the property rights, and right of use of the new ducts/ conduits in the implementation of the policy, especially to those within the buildings and private sectors.
“Promote shared Fiber Infrastructure to avoid duplication of asset and CAPEX by each Player.
“Allow state utility like electrical poles to be used for the fiber rollout to expedite same.”
Telecom
NCC, CBN Unveil Refund Framework for Failed Airtime, Data Transactions

Nigerian Communications Commission (NCC) and Central Bank of Nigeria (CBN) have finalized a consumer protection framework to swiftly resolve complaints from failed airtime and data purchases caused by network outages, system errors, or user mistakes.

NCC, CBN
Developed after months of consultations with Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other stakeholders, the framework responds to surging reports of debits without service delivery and prolonged resolution delays.
It unites telecom and financial sectors by pinpointing root causes—like debits without service credits—and enforces a Service Level Agreement (SLA) defining roles for all parties in transactions and refunds.
Key provisions include refunds within 30 seconds for debited but undelivered airtime or data (extendable to 24 hours for pending cases), mandatory SMS notifications on transaction status, and remedies for errors such as recharges to ported numbers, wrong purchases, or misdirected transactions.
NCC Consumer Affairs Director, Mrs. Freda Bruce-Bennett, highlighted a new Central Monitoring Dashboard, co-hosted by NCC and CBN, for real-time tracking of failures, culprits, refunds, and SLA violations.
“Failed top-ups are among the top three consumer complaints. True to our mandate, we prioritized a rapid solution,” she stated.
Bruce-Bennett thanked stakeholders, especially CBN leadership, noting that MNOs and banks have already refunded over N10 billion pending formal approval.
Implementation begins March 1, 2026, following regulator approvals and technical integrations by MNOs, VAS providers, and DMBs.
Telecom
NASENI Launches Inter-Agency Innovation Competition for MDAs

National Agency for Science and Engineering Infrastructure (NASENI) has announced the launch of an Inter-Agency Innovation Competition and Awards to stimulate creativity and technological advancement among Ministries, Departments and Agencies (MDAs) of the Federal Government.

NASENI
In a statement issued on Wednesday in Abuja, NASENI said the initiative was designed to harness innovative ideas from public servants that can drive indigenous industrialization, job creation and national progress.
According to the agency, the competition will provide a platform for MDAs to propose solutions in critical sectors such as health, agriculture, education and infrastructure, leveraging science and technology to improve public service delivery and enhance the quality of life for Nigerians.
“The competition seeks to promote collaboration and creativity among MDAs while addressing pressing national challenges through innovation,” the statement said.
NASENI urged interested MDAs to submit their entries through its innovation portal at naseni.gov.ng/innovation.
The agency reiterated its statutory mission “to develop and maintain a dynamic infrastructure to drive Nigeria’s indigenous industrialization, job creation and national progress,” adding that the competition would further strengthen efforts to unlock the nation’s potential through science and technology.
Telecom
Mandatory Biometric Verification for Starlink Users in Nigeria Begins

Users of satellite internet service provider Starlink in Nigeria are being required to complete a biometric Know Your Customer (KYC) process as a precondition to continue enjoying their services, according to .biometricupdate.

According to local reports, more than 66,000 Starlink subscribers in the country had a December 31 ultimatum from the Nigerian Communications Commission (NCC) to complete the biometric verification or have their connection discontinued.
The process essentially entails linking a Starlkink account with the subscriber’s national digital ID.
The NCC, which is Nigeria’s telecoms industry regulator, is said to have first issued the directive in August last year, setting a three-month deadline which was to elapse on November 19, TechCabal reports.
The body however later extended it to December 31 after consultations with industry stakeholders. The internet account-NIN linkage, the NCC said, is to enhance identity verification and strengthen security within the country’s telecoms space.
Just a few days to the December 31 deadline, Starlink’s Nigeria office sent an email to its subscribers reminding them of the KYC requirement, and warned that all those who fail to comply would be disconnected.
And that once disconnected, reconnection would depend on network capacity in the concerned area.
The service provider said in its email that the process takes less than two minutes and users can complete it by logging in to their account via an app.
One user, quoted by TechCabal, said one needs to upload their selfie biometrics, provide their national identification number (NIN) and then give their consent for the account to be linked to their ID information.
Starlink’s internet service is present in about 155 countries with nine million users, as of 2025. Its growth in Nigeria is said to be rapid, making it the second largest internet service provider in the country, according to The Traffic.
Biometric identification for Starlink subscribers could become a continent-wide trend given that some countries have expressed reservations in opening up their internet space to the company over security concerns.
There’ve been fears that jihadists in countries like Mali and Nigeria may have exploited Starlink terminals to coordinate terror operations, and cybersecurity experts have also warned of risks related to weak regulation, digital sovereignty and data breaches.
The requirement for Starlink internet users to have their accounts linked with the NIN is similar to the SIM-NIN linkage policy which the Nigerian government battled to implement for many years, with many deadline extensions.
In October last year, the NCC, which is was at the forefront of the policy implementation, announced that all active SIM cards across all network providers had complied with the directive which was issued in 2020.
The idea, the federal government argued, was to strengthen security and curb criminality such as kidnappings which are aided and abetted by improperly identified mobile phone numbers.
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