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Infobip Recognised as Communications Platform Leader by Analyst Firm Gartner

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Silvio Kutic
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Infobip, Global cloud communications platform has been named a Leader in the Communications Platform as a Service (CPaaS) market by analyst firm Gartner. In the first Gartner Magic Quadrant for CPaaS, Infobip is recognised as a Leader for its overall completeness of vision and ability to execute.

Silvio Kutic

Silvio Kutic

In its Competitive Landscape CPaaS report, Gartner said: “the communications platform as a service market is evolving beyond APIs to encompass the entire customer journey. Existing conversational commerce use cases are broadening to become conversational everything.

”In the same report, the analyst recommended CPaaS providers must: “construct customer experience as a service (CXaaS) offerings to target the entire customer life cycle by encompassing not just CPaaS, but also contact centre, customer data platform (CDP) and conversational artificial intelligence (CAI), as well as customer journey orchestration.” Gartner also recommended providers: “accelerate time to value for customer experience (CX) by providing tools such as user-friendly templates, ‘solutions in a box’ for advanced use cases, improved visual builders and detailed journey analytics.”

To meet these evolving demands, Infobip recently launched Experiences, a revolutionary generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive growth.

Infobip Experiences enables organizations to orchestrate customer journeys and save time with a library of journey templates from onboarding and engagement to retention and loyalty.

Alongside its network of 43 data centres and 9,700 global connections, of which 800 are direct operator connections, customers cite Infobip’s worldwide reach and scale, along with its delivery and latency guarantees, as key differentiators.

Silvio Kutić, CEO at Infobip, said: “We believe the Gartner recognition of Infobip as a Leader in the CPaaS market reflects the investments we’re making to provide innovative new products and services alongside our global reach and scale.

“Moreover, our acquisitions of U.S. messaging heavyweight OpenMarket and VoIP provider Peerless Network have cemented our superior position in America alongside our market-leading offer globally.

“As a result, we offer a global one-stop shop for omnichannel interactions and communications. But we’re not stopping now. With the CPaaS market forecast to grow to $30.6 billion by 2026, we are keeping our foot on the gas to ensure we remain the leading full-stack omnichannel communications platform for every platform.”

Gartner’s Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in those markets. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players.

 


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Paradigm Initiative Champions Digital Rights and Inclusion at Africa IGF 2025 in Dar es Salaam

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Paradigm Initiative (PIN) has reaffirmed its commitment to advancing digital rights and inclusion across Africa following its active participation in the 2025 Africa Internet Governance Forum (AfIGF), held in Dar es Salaam from May 29 to 31.

The forum convened diverse stakeholders from governments, civil society, the private sector, and academia to explore pressing internet governance issues under the theme “Building a Resilient Digital Ecosystem that Supports Africa’s Sustainable Growth and Global Leadership.”

PIN’s delegation contributed to conversations around digital security, digital rights and inclusion policy and compliance, emerging technologies, global governance, highlighting digital threats and making recommendations for an inclusive and rights-respecting digital landscape. Drawing from its research and advocacy efforts across the continent, the organisation offered practical policy recommendations aimed at fostering an open, secure, and human rights-respecting digital environment.

“The Africa IGF continues to serve as a critical space for shaping Africa’s digital future. We were pleased to contribute insights and amplify the urgent need for inclusive and rights-centric digital governance,” said ‘Gbenga Sesan, Paradigm Initiative’s Executive Director.

During the forum, PIN hosted and participated in multiple sessions, including: A panel on protecting civic space online, a workshop on bridging the digital divide through inclusive policies, and bilateral meetings with regional and global partners on shaping digital governance frameworks in the lead-up to key global internet governance conversations.

PIN’s presence at the AfIGF 2025 not only spotlighted emerging digital threats but also underscored its commitment to ensuring that all technological advancements and policies globally translate into greater digital freedoms and opportunities, not restrictions.

As part of its ongoing advocacy, the organisation will continue to engage with stakeholders across sectors to ensure that digital transformation in Africa is anchored in rights, equity, and inclusion.


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MTN Nigeria Unveils 21 Days of Y’elloCare to Empower Communities through Digital Tools

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MTN Nigeria today held the opening ceremony for the 2025 edition of 21Days of Y’ello Care, the company’s annual employee volunteerism initiative.

This year’s campaign, themed “Connecting at the Roots – Connecting Communities through Digital Tools,” will run from June 1 to June 21, 2025, and focuses on supporting communities that continue to face barriers to digital access and connectivity.

MTN Nigeria kicked off on Sunday June 1 with trainings across different locations in Lagos where staff of the company volunteered to delivered training in valuable areas such as digital marketing and personal branding and employability skills.

In line with the Group-wide campaign theme, MTN Nigeria is implementing a series of grassroots initiatives aimed at expanding digital inclusion and connectivity in underserved areas.

Planned activities include equipping schools and community youth centres with devices, digital literacy workshops, deployment of community Wi-Fi access points, support for digital entrepreneurship and the establishment of an all-in-one Y’ello Pods across the country that will provide a digital hub for learning and support financial inclusion.

Speaking at the opening ceremony held in Lagos, Karl Toriola, Chief Executive Officer, MTN Nigeria said, Y’ello Care matters to us because we’re a digital company and we’re operating in an environment where there are so many needs. At MTN Nigeria, we care, and we want to show our direct connection and responsibility to the communities we operate in.

Now in its 18th year, Y’ello Care is a groupwide flagship MTN employee volunteering initiative that encourages MTNers to volunteer their time and expertise to support positive social change.

The campaign reflects MTN’s purpose to enable the benefits of a modern connected life for everyone and is anchored in the company’s core values.

In 2024, in a remarkable demonstration of corporate volunteerism, MTN staff, through the Y’ello Care initiative, reconstructed a school block at Iwerekun Community High School, Lakowe. This effort has restored hope and significantly improved learning conditions for both students and teachers.

For further information, updates on “21 Days of Y’ello Care”and MTN Nigeria’s commitment to social development, please visit yellocare.ng or follow us on social media.


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Google’s Open Buildings Data Empowers Africa’s Health and Climate Progress

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Fresh, on-the-ground evidence from health planners and climate analysts in Rwanda, Nigeria and South Africa shows how the Open Buildings dataset, which maps more than 1.8 billion structures, is helping frontline projects close service gaps and strengthen community resilience.

Across the continent, artificial-intelligence tools are graduating from pilots to public-service workhorses, powering everything from crop-price forecasts to live language translation. Open Buildings—developed by researchers at Google Research Africa—is part of that shift, proving that open, locally guided AI can turn sparse data into timely decisions without locking African problem-solvers behind paywalls or proprietary gates.

In Rwanda, the Ministry of Health and Kigali-based Sand Technologies resited rural clinics with help from the dataset. Their new blueprint aims to bring 92% of citizens within a 30-minute reach of care, trimming journeys that put mothers and newborns at risk.

Across Northern Nigeria, epidemiologists at AFENET and geographers from WorldPop uncovered 10,250 buildings, guiding vaccinators who reached 70% of the zero-dose and under-immunized children identified through the mapping in just six months.

Meanwhile, the World Resources Institute (WRI) has already applied this flood-risk modelling in Dire Dawa, Kigali, Musanze, Gqeberha and Johannesburg, combining two-dimensional hydraulic simulations with building footprints to create block-by-block exposure maps.

The need is pressing: Nairobi is still recovering from the May 2024 floods that displaced more than 278 000 residents, while Johannesburg’s rapid growth along the flood-prone Jukskei River continues to heighten vulnerability

These projects tackle challenges felt across the continent. Africa still has about 8.7 million “zero-dose” children who receive no routine vaccines each year, while the urban population is projected to almost double to nearly one billion people by 2035— forcing new homes into high-risk floodplains and informal settlements.

By giving ministries, city engineers and NGOs a street-level view of where communities are growing and how they change over time, the Open Buildings dataset lets limited budgets flow to the people and places that need them most.

Dr Aisha Walcott-Bryant, Research Scientist & Head, Google Research Africa, “These projects show what happens when local expertise meets open, scalable technology: mothers reach clinics sooner, children receive long-overdue vaccines, and city planners get ahead of the next flood.

“We’re thrilled to stand beside partners who turn data into decisive action, proving that AI’s highest calling is to solve real-world challenges.”

From lifesaving clinics to climate-smart cities, these projects show how open AI is fast becoming Africa’s quiet engine for equitable progress.

The Open Buildings dataset—along with sample code, tutorials and its new 2.5D layer—is freely available at g.co/openbuildings.


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