E-Business
iSON BPO Commissions Abeokuta Call Centre

Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria with the commissioning of its latest State-of-Art Call Centre in Abeokuta, Ogun State as part of its efforts to upskill the youth of Nigeria to better manage the customer experience of its clients’ (MTN) subscribers and to move towards bringing Off Shore Call Centre business to Nigeria.
The new Call Centre, further provides dignified white collar employment opportunities for over 1000 indigenous youth who are also poised to benefit tremendously from the talent upskilling prospects, the company’s Skill Development facility offers.
The new Centre, similar to the previous establishments, has been purpose-built to adhere to the iSON BPO’s global standards. It is the fourth Call Centre that the company has set up in Nigeria, including two in Ibadan and another in Ilorin, while more Centres are earmarked for other parts of Nigeria in the near future.
Built to specification, the ultra-modern call center will serve iSON’s growing clientele in Nigeria, whilst training new employees on global best practices for customer service-delivery. The call center is equipped with the latest technology to enable iSON to keep to their commitment of delivering superior call center services throughout the country.
Speaking on the launch, Group CEO of iSON Group, Pravin Kumar restated the Group’s commitment to constantly upskill the youth of Nigeria and provide improved Customer Experience.
“Nigeria is a very important market for us at iSON, and this explains the level of our investment in the country and our commitment to the development of its ICT industry,” he said.
According to him, part of iSON’s core strategy for Nigeria and Africa is to invest in the development of local systems and the upskilling, growth and empowerment of local talent, and expressed the belief that the new call centre will help reduce the unemployment rate in the Ogun state and its environs.
“The commissioning of the new Centre means over 1,000 more jobs created for the youth and we are happy to be making such impact in the lives of the people in communities where we operate. We have always stood by our policy of bringing jobs and IP to people rather than the other way round and not to outsource local work out of Africa. We remain focused on doing our part to develop the economy and we will continue to invest in the development of local manpower,” he said.
With a reputation for its ability to deliver cost-effective outsourcing solutions to its clients across the ASEAN region, iSON BPO helps its clients improve their business performance by allowing them to streamline and improve their key business functions.
Throughout the countries in which they operate, iSON focuses on employee training and capability development, which in turn enables them to better attend to their clients’ needs, as the iSON BPO staff are trained and developed to adhere to world-class standards.
E-Business
Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.
GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.
In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.
Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.
The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).
GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.
E-Business
Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”
Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.
A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.
Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”
Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.
“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”
E-Business
Galaxy Backbone Tops FG’s Website Performance Ranking

Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

This is a landmark achievement for Nigeria’s digital economy.
The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).
Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.
He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.
This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.
GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.
The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”
As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.
With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.
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