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Leadership in Digital Age: Comfort with Uncertainty Outweighs ‘Control’- Sage

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The C-suite executives and HR leaders that will succeed in the era of digital change and global economic and political uncertainty will be those that are the most curious and adaptable rather than those that are rigid and hierarchical, said Sage, the market leader for integrated accounting, payroll and payment systems.

That is one of the key insights to emerge in the first episode of Invisible Admin: Conversations about the future of work – a series of podcasts from Sage and Inquisition.

A good leader in the past was regarded as a person who was certain about what needed to be done. But with technology, economic and political change unfolding at such a rapid pace, today’s leaders operate in a world that is less certain, said Graeme Codrington, an expert on the future world of work and founder of TomorrowToday.

Strategies developed today may need to change tomorrow in response to new competition, new technology or different economic circumstances.

Anja Van Beek, vice president of People (HR) at Sage International (Africa, Middle East, Asia & Australia), said that as globalisation and new technology challenge managers’ traditional mindsets, they also need to relook the profile of the people they employ. They need to build teams that are comfortable with change and ambiguity – and that in turn demands that they think about training, recruitment and management in new ways.

The On-The-Go Workforce
The pace of change in today’s working environment and Millenials joining the workforce both demand a new approach to training and development.

While it is important to deliver lifelong learning, organisations should make content available in a way that suits today’s on-the-go workforce—for example, digestible chunks of online video or audio content that can be listened to in the car on the way to work or at the gym.

“Rather than forcing employees to learn in classroom type training sessions, we should accommodate them by giving them access to materials on their mobile devices,” said Van Beek. “They should be able to learn at work or in their own time, at their own pace and in formats that meet their needs.”

It is also important to encourage innovation and experimentation on-the-job to create a responsive and innovative workforce. Leaders and employees should read widely and share what they learn with their teams. Van Beek suggests that this should be integrated into the company in the form or ‘book review’ sessions – or even a company ‘book club’.

Experimentation Key to Responsiveness
Many leaders know that they are facing uncertainty but aren’t quite sure how to start adapting to it. Codrington says that the easiest, simplest way to start this journey is to encourage teams to experiment.

Experiments can be small or large, but the key is to start questioning long held assumptions about the way we work and why we things in a specific way. For example, one could test out allowing people to work from home for two days a week and monitor productivity levels or do away with email updates and meetings for a week and see what happens. Over time, this approach will help companies become more responsive to changes in the environment.

The End of One-Size-Fits-All Workplaces
Codrington says that another shift leaders must prepare for is the move to a more personalised work experience rather than the one-size-fits-all HR practices of the past. For example, people expect to learn on their own terms.

Where training and development once needed to be standardised for the sake of efficiency and control, digital tools give organisations the flexibility to customise training programmes and track them efficiently.

In practice, said Van Beek, that may mean gathering data about employees and using analytics to see what they expect from the workplace and how they feel about the employer brand. Anonymous employee surveys can be a useful tool in this regard; it’s also important to communicate with employees using different mediums, whether that’s video or Twitter.

Ultimately, said Codrington, the behaviours that the millennial generation is bringing into the workforce will become pervasive.

They are the customers and employees of the future and they expect to find a collaborative, connected and personalised work experience. Leaders that tap into their ability to multi-task, cope with uncertainty and leverage technology will be positioned for success.

Sage, the market leader for integrated accounting, payroll and payment systems, is releasing five Invisible Admin: Conversations about the future of work podcasts ahead of its annual Sage Summit that will take place in Johannesburg on 7-9 March 2017 at the Sandton Convention Centre.

 

 


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E-Business

Nigeria Needs Some 480,000 Local DPOs for Data Protection

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Nigeria needs some 480,000 data protection officers (DPOs), to develop, implement, and oversee organizations’ data privacy strategy to ensure compliance with laws like the GDPR and the Nigeria Data Protection Act (NDPA).

Nigeria Needs Some 480,000 Local DPOs for Data Protection

Currently only about 10,000 individuals possess the necessary certification highlighting a major skills gap, according Vincent Olatunji, national commissioner, Nigeria Data Protection Commission (NDPC).

Olatunji spoke on Monday at the second edition of its Data Protection Officers training and certification programme in Abuja and Lagos.

He said that the NDPC has domesticated the certification of data protection officers (DPOs) to address the widening gap in certified DPOs, despite steady growth in the number of trained professionals over the past three years.

“At the moment, we have about 10,000 certified DPOs to work in that space. The gap of about 480,000 still exists,” he said.

The shortfall reflects rising demand for data privacy skills as more businesses, government agencies and digital platforms process personal data under the Nigeria Data Protection Act.

Olatunji said the number of certified DPOs has grown from fewer than 1,000 three years ago to over 10,000, while more than 27,000 professionals now operate within Nigeria’s wider data protection ecosystem.

He said the commission is scaling up training and certification efforts to close the gap and position Nigeria as a leading source of data protection talent in Africa.

“Our goal is to make Nigeria the go-to country when it comes to sourcing qualified data protection officers in Africa,” he said, adding that the certification meets global standards.

The NDPC said expanding the talent pool could also support job creation and strengthen trust in Nigeria’s digital economy.

Tolu Fadipe, head of research and development at the commission, said data protection is becoming critical as the country moves deeper into digital systems and emerging technologies.

“As we move towards a digital economy, data becomes central and protecting that data is essential,” she said.

Adeola Sopade, lead trainer, said participants in the programme would be trained on global best practices, including data protection principles, compliance requirements and handling user data requests.

The training also includes practical exposure and internships with organisations to improve job readiness.

Participants said the programme offers opportunities for young Nigerians to build careers in technology and prepare for emerging fields such as artificial intelligence.

 

 


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FG Unveils ePharmacy Platform to Regulate Digital Pharmaceutical Services

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Federal government has inaugurated the Electronic Pharmacy Regulation Platform (E-Pharmacy) to enhance the safety of online healthcare services.

FG Unveils ePharmacy Platform to Regulate Digital Pharmaceutical Services

Pic credit….healthreporters.info

The platform, championed by the Pharmacy Council of Nigeria (PCN), is designed to regulate digital pharmaceutical services and improve public health outcomes.

Inaugurating the platform, Prof. Ali Pate, coordinating minister of Health and Social Welfare, said the initiative signified Nigeria’s commitment to building a world-class regulatory environment.

Pate noted that pharmacy regulation had faced significant challenges for over three decades but expressed optimism that the new platform would strengthen oversight and accountability.

He said the initiative would enable evidence-based monitoring of pharmaceutical practices while supporting innovation and investment in the health sector.

“This launch is a testament to our collective commitment to advancing technology in the service of health, safety and human dignity.

“It is a decisive step to ensure that pharmaceutical practice in Nigeria aligns with national and global health priorities, reflecting the realities of the 21st century.

“It enables the country to adopt evidence-based approaches to monitoring and protecting public health while supporting innovation and investment,” he said.

The minister added that the platform would help establish a safe, accessible and well-regulated national e-pharmacy ecosystem driven by digital technology.

Earlier, Alhaji Ibrahim Ahmed, registrar/chief executive officer of PCN, said the need to regulate online pharmacy operations became more urgent during the COVID-19 pandemic.

Ahmed said the pandemic accelerated the adoption of digital tools and e-commerce in healthcare, exposing longstanding inefficiencies in pharmaceutical supply chains, particularly in Africa and Nigeria.

“This has led to the increasing adoption of digitised distribution of essential medicines through cost-effective and technology-enabled models.

“For decades, PCN has regulated pharmacy education, training, practice and business in Nigeria. However, as the world shifts towards digital solutions, access to medicines has evolved.

“The Electronic Pharmacy Regulations 2026 provide a comprehensive legal and technical framework for the registration, licensing, operation and oversight of digital pharmaceutical services,” he said.

He added that the framework would ensure that ethical standards and patient safety are not compromised in the delivery of online pharmaceutical services.


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Flutterwave Targets Anambra as South-East Tech Hub

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Olugbenga Agboola, CEO, Flutterwave, has announced plans to establish Anambra State as the company’s hub for Nigeria’s South East, leveraging a fresh banking license from the Central Bank of Nigeria (CBN) to boost local fintech and businesses.

Flutterwave Targets Anambra as South-East Tech Hub

Flutterwave

Agboola made the disclosure yesterday in Awka during a meeting with Anambra tech community leaders, hosted alongside Dr. Stanley Uzochukwu, CEO, Stanel Group and proprietor, Delborough Hotel.

He highlighted Flutterwave’s status as Africa’s leading payment system, born in Nigeria, with infrastructure powering companies nationwide.

“We want Anambra to be our hub for the entire South East,” Agboola said. “We’ll deploy our systems, fees, infrastructure, and POS terminals to every small business and large firm here, making our services the top consumer choice.”

Agboola pledged a massive impact program for Anambra entrepreneurs to foster global platforms from the state, enabled by the new license for faster growth.

For a decade, Flutterwave has facilitated payments, but now aims to empower South East businesses through partnerships, POS access, loans, and value for SMEs.

“We’re partnering on a huge impact program launching soon—impacting the tech community with technology, financing, and lending to create more millionaires from this city,” he added.


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