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Leveraging the Power of Technology in Service Delivery
Twenty first century is an era of innovation fuelled most especially by developments in information and communications technology. The courier industry has been one of the beneficiaries of the recent trend in IT development being an active player in the communications industry.
Advances in computer technology, software development, and the communications industry have provided the air courier industry with the necessary tools for efficient and timely functions related to all aspects of operations. Everything from hand-held computers, to online, real-time data systems has allowed air courier companies to communicate more effectively with ground personnel and their customers. Continued advances will bring additional automation and provide improved accuracy in delivery and billing, and improved service to the customer.
In Nigeria though, our courier companies may not have reached the advanced stage their contemporaries elsewhere have used technology to deliver service but since the world so to speak is a global village, it will only take time for us to get there. At least courier companies in Nigeria can now track customers’ consignments and be able to know exactly where the goods are at any point in time. Automated Teller Machines (ATMs) are also strategically located within busy courier companies to enable customers access money from such points which they will use to pay for services instead of coming all the way with cash in their pockets. We still need to integrate technology in courier services.
Many overnight delivery companies abroad have developed their own personal computer (PC)-based EDI systems to use at their client sites. Electronic Data Inter-change (EDI) is a computer-to-computer exchange of information between businesses. It handles information, such as inventories and purchase orders, travels over phone lines. For instance, UPS’ Maxi-Ship system consists of a PC, UPS-developed EDI software, and a printer. The system enables clients to produce all shipping documentation and manage all cost accounting within their own offices.
Federal Express’ system, PowerShip, is also an internally developed computer system that allows customers to generate their own billing labels and invoices, and track their own packages through the Fed Ex delivery system. The Federal Express EDI system resolved the paperwork problem identified by their sales people as a burdensome task, by performing four customer functions. First, it generates the shipping label. Second, it prints a manifest of what was shipped at the end of each day. An invoice is automatically generated, and shipping charges are accrued and sent to the home office system for billing procedures. The third function is an array of shipping management and reporting.
There are so many other applications that can be obtained in multinational courier companies that are not yet being used by their Nigerian counterparts. There are indigenous software developers who are coming up with robust and comprehensive software that can deliver services in the courier industry. One of them is Superpro.net. The software can handle challenges arising from security, mail delivery among others. In fact the developer of the software, Nnaemeka Udenwagu of Information Services Limited says “I can develop software for any thing you can think of as long as you let him what you can do and how you want it to run”. Udenwagu is not the only person who can develop software for courier operations. The important thing is for operators in the industry to utililize the opportunities offered by these locally software to improve service.
Computer networking skills also have become critical, because companies have been adding new client sites to their network. With industry trends suggesting that the over-night express service will experience growth figures, employment opportunities for IT professionals, such as computer and information systems managers, are projected to increase faster than other occupations through 2010.

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E-Financial
FG Investigates ‘Sharp Sharp’ Loan Operators over Alleged Privacy Violations

Nigeria Data Protection Commission (NDPC) has launched investigation into the activities of so-called ‘sharp sharp’ loan operators over alleged violations of customers’ data privacy.

‘Sharp sharp’ loan operators, also known as loan sharks are illegal, unlicensed moneylenders who operate outside of government regulation.
They typically target individuals who cannot access traditional bank loans due to low income or poor credit history.
Vincent Olatunji, national commissioner of the Nigeria Data Protection Commission, told the News Agency of Nigeria, that some of the violations include accessing borrowers’ phone contact lists and using them to reach their family members and friends, as well as sharing images without consent and sending defamatory or threatening messages.
Olatunji, who spoke on the sidelines of a training for Data Protection Officers in Abuja, said the federal government was aware of some lenders breaching customers’ data privacy in their desperate bid to recover loans.
He emphasised the need for increased public awareness, urging Nigerians to understand their rights and carefully review loan agreements before accepting offers.
Olatunji, however, said unethical data practices by loan operators remained a global concern.
“Many borrowers unknowingly expose their personal data due to failure to read loan agreements. This is not peculiar to Nigeria; it is common in every part of the world.
“Unfortunately, most of the information are from those who obtained loans without going through the agreement they signed before accessing the loans.
“Many operators function solely online, without physical offices. This makes regulations more complex. However, compliance with data protection laws remains mandatory.
“Before any digital loan giver operates in Nigeria, it is mandatory to look at the areas of privacy,” he said.
Olatunji said that Nigeria had several consumer protection entities such as the Federal Competition and Consumer Protection Commission, which takes the lead on consumer protection.
The NDPC boss listed other key agencies involved in regulating the space to include the National Information Technology Development Agency (NITDA), the Nigerian Communications Commission (NCC), the Central Bank of Nigeria (CBN), and the Nigeria Police.
He said that any digital lender must obtain approval and licensing from the FCCPC, with strict requirements to uphold user privacy.
“Part of the requirements is to ensure provisions around privacy are complied with so that they do not infringe on the rights of their customers.
“Any unauthorised access to people’s contacts is an offence and we will come after them,” he warned.
News
CISA Asks NDPC, Police to Act on Alleged Data Breach by NIPSS

Citizens Initiative for Safety Awareness (CISA), advocacy group focused on security, data protection, and counter-terrorism, has urged the Nigeria Data Protection Commission (NDPC) to provide an update on a petition alleging a cybersecurity breach and unlawful access to private communications involving officials of the National Institute for Policy and Strategic Studies (NIPSS).

Mr Chidi Omeje, national coordinator, in a letter dated April 10, 2026, observed no response from the commission so far.
Filed on July 1, 2025, by Mr Yushau A. Shuaib, the petition claims unauthorised access, interception, and use of private digital correspondence belonging to him and PRNigeria, his company.
The complaint named Barrister Nima Salman Mann, Rear Admiral Abubakar Abdullahi Mustapha, and Professor Elias Wahab concerning the alleged breach. Such incidents are outlined in the Nigeria Data Protection Act (NDPA) 2023, regarding data privacy, cybersecurity safeguards, and the protection of sensitive information.
CISA said if confirmed, the alleged actions contravene Nigeria’s data protection framework, with implications for data governance, safety of confidential media sources, and public trust in institutions.
It requests the NDPC to clarify the status of the probe, disclose any interim findings, and cite measures to prevent similar breaches.
The organisation believes the matter has evolved beyond an individual complaint, describing it as a test of the government’s commitment to enforcing its data protection laws, especially within ministries, departments, and agencies.
CISA also appealed to Tunji Disu, inspector general of Police, to order an investigation into the alleged cybercrime.
In a statement, Omeje criticised the “prolonged delay” by the Force Criminal Investigation Department (FCID) in acting on a petition submitted since June 2025.
The group said, despite “credible evidence,” the police had yet to invite or question the individuals mentioned. Pointing out that two of the officials share membership in the National Institute (mni) with the former DIG at the FCID, CISA raised concerns about a possible conflict of interest.
Omeje clarified that the petition was different from the civil suit at the Federal High Court over Mr Shuaib’s withdrawal from the NIPSS programme.
“An elementary legal principle holds that a civil suit cannot be a bar to criminal investigation or prosecution,” he noted.
CISA called on the police to act in accordance with due process, advising the authorities to uphold the rule of law and restore public confidence.
It contends that failure to act decisively could erode trust in law enforcement and reinforce perceptions of a two-tier justice system.
Broadcasting
Fela Makes History as First African to be Inducted into Rock and Roll Hall of Fame

Fela Anikulapo-Kuti, simply known as Fela, legendary Nigerian musician, has made history as the first African artist to be inducted into the Rock & Roll Hall of Fame.

Fela
This is coming after he was posthumously honored with the 2026 Grammy Lifetime Achievement Award, becoming the first African artist to receive this prestigious special merit recognition.
Fela will be honoured in the early influence category this year, along with Queen Latifah, rapper MC Lyte, country rocker Gram Parsons, and Cuban singer Celia Cruz at this year’s Rock and Roll Hall of Fame event.
The honorees were revealed on Monday night in the US, during an airing of American Idol.
Sade Adu, Nigerian-born British singer, will be honoured in the performance category.
However, Shakira, Mariah Carey, Lauryn Hill, New Edition, and Pink, missed out on the final cut despite being nominated.
Over 1,200 artists, historians and music industry professionals voted to decide the honorees.
The induction ceremony will be held on 14 November at the Peacock Theatre in Los Angeles.
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