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Loyalty & Innovative Services Keys to e-Payment Adoption – Ogungbade

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Tunde Ogungbade is the managing director of Global Accelerex. He spent the first decade of his career in consulting and has worked with global companies like Price WaterCooper, Ernst and Yong and other companies in UK, USA and Nigeria. He spoke to chike onwuegbuchi on issues around CBN e-payment policy as well as value his company is bringing to the e-payment space.

Global Accelerex

Global Accelerex is a company that is a player in the e-payment industry. We focus primarily on solving business problems through our value added services. A lot of things have transpired over the last several years in the e-payment industry in Nigeria but the question that needs to be answered is how do we bring value to the consumers and retailers? Global Accelerex is focused primarily on looking at how industry solutions can be created to bring value to the retailers and consumers so that adoption can be easy, the industry itself can expand and the penetration that everyone is hoping for can be achieved.

Role in the CBN e-Payment Policy

Our role is multifaceted. If you look at that policy, it talks about merchant acquirers, issuers, payment terminals service providers (PTSPs), card distributors and suppliers. There are different people in that ecosystem; we do not play one role, we play multiple roles so we do not identify with a specific role in that regard. However, we have terminals that we market, that we exclusively planned and designed to address the purpose in this market so you can call us a PoS terminal supplier. We also can be classified as a payment terminal application developer because we create value added solutions. You can also call us a PTSP because we focus on the deployment side of PoS. How do you make it operational beyond just dropping the PoS, how does the merchant or the retailer and the consumer get value out of it? We are looking at industry solutions to solving problems. A case in point is retail, how do you create loyalty around that so that the consumer can come back. We are beyond just supplying PoS terminals as a distributor, we are beyond just focusing on deployment side, we are looking at the whole ecosystem and creating value by fixing those different labels in the guidelines.

Solving Business Problems

For example what happens today is that a bank is in partnership with a PTSP and in trying to get people to use the PoS, what do they do? They get the PTSP help with the deployment, they get the software, they do the deployment, drop it off and hope that retailer starts using it and derives value from it. Let’s look at what happens- the value chain. The retailer is thinking, number one- I don’t need this thing, there is a policy that is forcing it on me but I don’t need it. Number two, it is cutting into my margin and at the end of the day I would be paying something to use the system. Number three, the consumer is not really attracted to this thing and it is going to take me a long time to bring value. If you look at the value chain itself there are disincentives across it. What we are saying about solving business problem is that we are looking at creating solutions that thinks about the consumers; thinks about the retailers, thinks about the bank, thinks about the whole needs and infrastructure and how everyone can have a win-win collaboration in that space. How do we do that? We look at something that has been tested and that is loyalty management. How consumers can feel with an incentive not to bring out cash and bring out a card. We are looking at that as we look at the different industries that we deploy PoS terminals to. If you are in a retail shop, we look at what will make you come back to that retail shop, such as having a sales promotion tending towards getting a discount. We are looking at the whole ecosystem.
For the banks, we are saying I’m helping you grow people who will bring float to your account so that you can then operate profitably. Everybody across the chain needs to get value out of it and there are solutions that we have created that specifically addresses that problem and that is what we mean by value added solutions.

How Positioned Are You to Deliver?

We have a business platform and we run it on an infrastructure that is scalable, the scale is what we thought of from the ground to up because we want to ensure that as people come en mass on our platform, it can deliver the service. One of the challenges for PTSPs today is that there is no infrastructure for the support. There is need for retailers to know that there is a phone call away and someone can provide them service quality and assurance.
We are bringing excellence in service delivery on the platform which means we have resources and people that have been trained to deliver the service in a way that tracks things from cradle to grave. We are not just thinking about installing the PoS but what happens throughout the PoS lifecycle, how is it working for this merchant. Customer service experience is important. On the platform side, we deliver value added services so much so that a retailer can hold a platform and know what happens and also what will happen as far as forecasting is concerned. That is what we are talking about.

Challenge of Infrastructure Support

It will affect our service but we are working very closely with Mobile Network Operators (MNOs) in looking at different ways of providing infrastructure support. Technology always goes through the time it was first deployed and the time it starts working. That is happening today in the industry. We are doing some research and development, specifically on the CDMA side to make sure as we are planning our geographic deployments, we are looking at the difference in topology of distribution and coverage of mobile networks services so that, that can be part of our deployment strategy. We know that the challenges are here today but technology will leapfrog it so when the GSM towers can accommodate everybody plus these PoS terminals. The question that needs to be answered at that time would be how am I getting value out of it and we are preparing for that because we will overcome the technology challenges.

Assessment of Cashless Policy

My assessment of it is that the infrastructural challenges are there and can hinder or create a bias in the minds of two key and very relevant voices in this whole thing which are the retailers and the consumers. I think the ongoing awareness can help on one side, the regulators are aware of that and I am sure the CBN, NIBSS and all other players involved are doing everything to educate consumers and the retailers that this is no difference between what is happening with your phone call, it is the same problem. It is a capacity issue and as the industry deals with that or looks for alternate technology that can allow data to access towers separate from voice, technology will be overcome.
There is a better technology the industry should be thinking about which is the economic impact. When you think about the economic impact, there should be some alliances between regulators to try and provide the capital to build the infrastructure so that the industry can thrive. The whole tower arrangement that brings about these problems is a capacity problem. If you are going down the Third Mainland Bridge at 4pm, the problem is capacity but at 2pm, the traffic is not there. How many people are trying to come on at the same time and how do we plan for that? Regulators can think about the benefits of this cashless policy, the liquidity that it creates and the amount of money coming into the banking system as pay back to create an incentive to look at regulators encouraging mobile network operators to invest in expanding capacity to accommodate PoS terminals to function well because on one hand, there is a disincentive on their side because there is no incremental revenue with the small data traffic on their networks.

Products

We have exclusive partnership with a company called XGD, which is one of the top 10 PoS manufacturers in the world. We have partnered exclusively with them, we have inspected their facilities physically, although they have the capacity to meet the Nigerian market demand and their PoS device is one of a kind. We know that it is able to provide three solutions in one. It provides Near Field Computing (NFC), it has the ability to take a scan and also provides biometrics. Why is that important? Another thing that hinders technology is- Is someone going to take my money? Biometrics answer that question. Another thing that can help retailers is the fact that they can also determine prices upfront. That device has all these capacities. Obviously, there is an enhancement but the device itself provides the printing capacity. The possibilities with the application are numerous and we have ability to use the software development kits to create variety of solutions that can address a number of things from the market place. 

Transaction Led and Non Transaction Led Services

We understand that sometimes the business problem might not involve a transaction which is what we call business intelligence. We have some segments of clients that we’ve engaged with that have need for intelligence that is not transaction based and we have specific solutions because we bring expertise not just technology. We have expertise in logistics, marketing and we are fusing all those key points together to create value added services to some of our clients that have that need.
If it is payment based, we will address the problem through business intelligence to add value to what they do.
On the other hand, there are some people that need to have a transaction to be able to provide intelligence and we look at that as well. These things are uniquely tailored to clients needs. What we do first is listen to the client. We bring value. We understand the business as far as the industry is concerned. Is it in the manufacturing sector, we have strength in that area. We have people who understand the business language; we have analysts and thought leaders in that area.

e-Payment in Nigeria

It is a journey; it is not a sprint, it is a marathon and we are getting there. The dynamics to win this ecosystem is going to evolve over time but we can start recording some early success. One of the things we believe would happen is rapid adoption like consumers taking on the likes of facebook approach to e-payment. When people go to the bank to get a card we believe that there is going to be value created for them beyond spending cash and that is what is happening. It goes viral like a social media group just as everybody wants to get on facebook. Same thing must happen and how is it going to happen? We the industry must look for innovative ways to attract the retailers, to bring them and say there is something worthy of saving the time to go to the ATM to withdraw cash to give to another person who needs to put it in another person’s account. That can happen electronically. Loyalty and innovative business services would make consumers want to use it. We have started going in that direction and I believe it would happen.


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NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

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Nigerian Communications Commission (NCC) has unveiled plans to introduce a Telecoms Identity Risk Management System (TIRMS) platform to tackle SIM-related fraud, strengthen digital security and boost confidence in Nigeria’s digital economy.

NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

Aminu Maida, executive vice chairman of the commission, disclosed this on Thursday in Abuja at a stakeholders’ consultative forum on the proposed platform and planned regulatory changes.

Maida, represented by Rimini Makama, executive commissioner, Stakeholder Management, said the Mobile Station International Subscriber Directory Number (MSISDN), commonly known as SIM or mobile phone number, had become central to financial transactions, digital identity and access to services, but warned that its widespread use had also created vulnerabilities.

He noted that fraudulent activities linked to recycled, swapped, churned and barred SIMs had emerged as a major channel for identity theft and financial crimes, weakening trust in digital platforms.

He said, “The Mobile Station International Subscriber Directory Number commonly known as the SIM or mobile phone number has evolved into a critical identifier underpinning financial transactions, digital authentication, and access to essential services across all sectors of our economy.

“This evolution, however, has created new and challenging vulnerabilities. The fraudulent use of churned, recycled, swapped, and barred MISISDN’s has become a significant vector for financial fraud and identity theft, eroding public trust in our digital platforms and undermining the identity of systems we have worked hard to build.

“It is in direct response to these challenges that the Commission has initiated the Telecoms Identity Risk Management System Platform.”

According to him, the platform will enable service providers to verify mobile numbers flagged for suspicious or fraudulent activities before granting access, a move expected to reduce exposure to fraud and improve accountability.

He added that the system would enhance coordination among regulators, financial institutions and security agencies to build a more resilient digital ecosystem.

To support the rollout, the commission has proposed amendments to its Quality of Service Business Rules and the Registration of Communications Subscribers framework.

The proposed changes will require telecom operators to notify subscribers at least 14 days before recycling their lines and to upload details of churned numbers to the platform within seven days.

The amendments also introduce stricter provisions for blocking fraudulently registered or misused SIMs, aimed at improving transparency and protecting consumers.

Maida said the initiative reflects the commission’s commitment to collaboration and a whole-of-government approach to addressing digital risks, urging stakeholders to actively contribute to shaping the framework.

Also speaking, Olatokunbo Oyeleye, director of Cybersecurity and Internet Governance at the commission, emphasised the importance of trust in the digital economy.

“As rightly noted, digital trust is the operating licence of modern economy. Without it, nothing scales and with it everything accelerates. For our sector, this trust must be embedded across the entire value chain,” she said.

It was reported earlier that the NCC proposed that telecom operators must give subscribers a minimum of 14 days’ notice before deactivating their SIM cards over inactivity or post-paid churn.

The proposal was contained in a consultation paper titled Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform, dated February 2026 and published on the Commission’s website.

Under the proposed amendments to the Quality-of-Service Business Rules, the NCC stated that “prior to churning of a post-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line.”

It added, “This notification shall be sent at least 14 days before the final date for the churn of the number.”

A similar provision was proposed for prepaid subscribers. The commission said, “prior to churning of a pre-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line,” stressing again that the notice “shall be sent at least 14 days before the final date for the churn of the number.”


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Kidnappers Now Use Banks to Collect Ransoms — Expert

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Dr. Kabir Adamu, a security expert, has raised concern that kidnappers in Nigeria are now using banks to collect ransom payments.

Kidnappers Now Use Banks to Collect Ransoms — Expert

Pix… CNBC

Adamu explained that in the past, kidnappers typically demanded cash payments for ransom.

However, there has been a noticeable shift to using mainstream banks for transactions.

Speaking on Arise News, Adamu, who is the CEO of Beacon Security and Intelligence Ltd, said this trend is worrying. In the past, kidnappers usually demanded cash, but now they are asking victims’ families to pay money through bank accounts.

He revealed that his team has tracked cases where ransom money was paid into bank accounts and successfully withdrawn.

Although he did not mention the banks involved, he said some progress is being made to address the issue.

Adamu explained that criminals previously used fintech platforms, but have now moved to traditional banks. This shift raises serious concerns about how well banks are monitoring transactions and following regulations.

He said Nigeria has improved its financial intelligence systems, especially after being removed from the Financial Action Task Force (FATF) gray list.

However, he noted that there are still weaknesses in how rules are enforced.

According to him, “A lot has been done in terms of policy, but there are still major gaps in operations and compliance.”

“We’ve monitored kidnapping for ransom cases where the ransom is being collected by formal banks,” Adamu said.

“My team and I were shocked when the ransom demand was made in a formal bank. It was paid and collected. I don’t want to mention the names of the two banks that were extremely guilty, but even for those two, progress is being made,” he said.

The security expert noted that although fintech platforms had previously been linked to ransom payments, criminals have now shifted their operations to traditional banking channels, raising significant concerns about compliance and oversight in the banking industry.

Adamu emphasized that this shift in tactics underscores the urgent need for stronger accountability measures and compliance standards within Nigeria’s financial institutions.

He also pointed out the challenges faced by regulatory bodies in fully addressing the issue, despite recent advancements in financial intelligence efforts.

“From the point of view of policy, a lot has been done, but from the point of view of operations, there is still a lot that remains to be done,” Adamu stated.

According to a report by SBM Intelligence, Nigeria’s kidnap-for-ransom crisis generated at least N2.57 billion for criminal groups between July 2024 and June 2025.

The report, titled “The Year Ahead at an Inflexion Point,” highlighted that despite kidnappers’ demands totaling N48 billion during the year, they only received N2.57 billion in actual payments.

 


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Stakeholders at Crisis Management Flagship Conference 2026 Call for AI-Driven Preparedness, National Coordination

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CMC Connect LLP (Perception Consulting) convened the Crisis Management Advocacy Month Flagship Conference 2026 in Lagos, spotlighting the urgent need for artificial intelligence-driven strategies and more coordinated systems to address today’s rapidly evolving crisis landscape.

The conference, held at the Metropolitan Club, Lagos, brought together key stakeholders from government, industry, and the communications ecosystem under the theme, “Crisis Management in the AI Milieu: Fresh Threats, Smarter Responses.” Discussions throughout the event reinforced the need to shift from reactive crisis management to a more proactive, intelligence-led approach to preparedness.

In his welcome address, Yomi Badejo-Okusanya, Lead Partner at CMC Connect LLP, called for a fundamental repositioning of crisis management within organisational leadership. He noted that crisis management must move from the background to the centre of leadership, stressing the importance of anticipation, preparation, and decisive leadership in navigating crises. He described the conference as part of a broader movement aimed at redefining preparedness in an increasingly volatile environment.

Badejo-Okusanya also announced the launch of Crisis-X, an AI-driven crisis management platform developed by CMC Connect LLP, describing it as “built for speed, intelligence, and the demands of the current moment.”

“In the age of AI, a stitch in time doesn’t just save nine, it preserves reputation, leadership, and the trust that underpins both,” he added.

Delivering the keynote address, Bosun Tijani, Honourable Minister of Communications, Innovation and Digital Economy, highlighted the growing importance of data, technology, and coordinated systems in managing modern crises.

He emphasised the need for a forward-looking approach, stating that while crises are inevitable, responses can be shaped through preparedness. “With the right data and systems, organisations can move from reacting to crises to anticipating risks and managing them in real time,” he said.

A key highlight of the conference was the unveiling of the CMC Connect Crisis-X Intelligence Engine, an AI-powered platform designed to enhance how organisations detect, analyse, and respond to crises. The solution integrates real-time monitoring, sentiment analysis, strategic response planning, and recovery mechanisms. It also incorporates emotional intelligence capabilities to help organisations better interpret and respond to public sentiment during critical situations.

In addition, a Public Verification Portal was introduced to help combat misinformation by enabling organisations to validate and disseminate accurate information in real time, thereby safeguarding credibility and strengthening public trust.

Discussions at the conference reflected a shared concern about the speed and complexity of modern crises, particularly in an era shaped by digital platforms and artificial intelligence. Speakers noted that misinformation now spreads faster than institutional responses, placing credibility and trust at the centre of effective crisis management.

As one of the key observations from the sessions highlighted, “today, crises are faster than facts, louder than truth, and increasingly engineered,” reinforcing the urgency for organisations to adopt faster, more coordinated, and intelligence-driven responses.

As the conference drew to a close, participants collectively underscored the importance of embedding preparedness as a strategic priority. There was a shared commitment to leveraging innovation, collaboration, and responsible use of technology to navigate an increasingly complex risk environment.

In his goodwill message, Olalekan Fadolapo, Director General and Chief Executive Officer of the Advertising Regulatory Council of Nigeria, who represented the Honourable Minister of Information and National Orientation, Mohammed Idris Malagi, commended the Board and Management of CMC Connect LLP for its forward-thinking approach to crisis management.

He raised concerns about the growing misuse of artificial intelligence by unregulated content creators to spread misinformation and amplify negative narratives, urging stakeholders to deploy AI more responsibly in support of national development.

Dignitaries at the event also included Femi Olubanwo, Immediate Past President of Igbobi College Old Boys Association and Partner at Banwo & Ighodalo; Kunle Elebute, Immediate Past Chairman of KPMG Africa and current Chairman of CMC Connect LLP; and Bolajoko Bayo-Ajayi, the first female President and Chairman of Council of the Nigerian Institute of Marketing, among other distinguished guests.

The Crisis Management Advocacy Month Flagship Conference ultimately reinforced a central message, while crises are inevitable, organisations that invest in anticipation, intelligence, and coordinated response will be better positioned to protect trust and emerge stronger.


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