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Mobile Money Operators rally Support for Glo Xchange

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Banks and mobile money operators partnering with Globacom for the implementation of a seamless mobile money service in the country have commended the telecom operator for its commitment to driving financial inclusion in Nigeria.

The partners who spoke in Lagos at the commercial roll out of Glo Xchange agents in Lagos recommitted themselves to the success of the project.

Mr. Yinka Shorungbe of Ecobank, asserted that the Glo Xchange mobile money super-agent network will bridge the existing gap in the financial sector.

“This is true financial inclusion and this is the first time we are getting it right,” Shorungbe said.

He pledged that the mobile money platform would soon be extended to customers in Diaspora to facilitate offshore money transfers.

In her own comments, Chioma Okoye, Stanbic IBTC’s Network Manager, described Globacom’s intervention as amazing.

“What we really need for mobile money to work is a ubiquitous mobile money agent network and this is what Glo has provided.”

She pledged the commitment of IBTC to the Glo Xchange project until the financial inclusion goal is attained.

Nnenna Igbani of First Bank’s Agent Management and Mobile Financial Services Department pledged the continuous support of First Monie for the Glo Xchange mobile money project.

Answering a question from a customer about the affordability of the service, Igbani explained that the service has been deliberately made affordable to encourage the masses to embrace it.

Globacom has so far rolled out about 1,000 well trained and market-ready mobile money agents that were recruited and trained last year at town hall meetings held in over thirty cities of the country. The company plans to inject 10,000 agents into the market in the next 12 months.

Mr. Ebenezer Kolawole, Globacom’s Gloworld Coordinator, said the Glo Xchange agents will deliver the much expected mobile money revolution in Nigeria.

He said the Glo Xchange Agents will operate from designated mobile money outlets such as kiosks, shops, pharmacies, supermarkets and mega stores in strategic locations across the country.

“These outlets will complement the over 160 Gloworld and Glozone shops, which are already offering Glo Xchange services to customers along with branches of all Globacom’s mobile money partners such as First Bank, Ecobank, Stanbic IBTC Bank and Zenith Bank,” he said.

Kolawole said that Glo Xchange was introduced to speed up financial inclusion in the country as well as take cashless transactions and e-payments to the grassroots in order to enable mobile phone users to make payments, do transfers, buy airtime, pay utility bills such as Dstv, GoTV, and PHCN among others; pay expressway tolls and conduct any such financial transactions without cash exchange, but through the mobile phone.

The secretary of the Association of Community Pharmacists of Nigeria, Mr. Lawrence Osaretin Erkhator said the relationship of the association with Glo Xchange has been rewarding.

He said the association members are happy to be part of the mobile money service.

On his part, Mr. Esaie Diei, head of Mobile Money and Financial Business, Globacom said the initiative is mutually beneficial, as all Glo Xchange agents earn handsome commissions on their transactions.

He explained that Globacom had introduced a dedicated USSD short code *800# that allows Glo Xchange agents to access the mobile money services at any partner Mobile Money Operator (MMO).

To know the nearest Glo Xchange location and to authenticate genuine agents all the customer needs to do is to send SMS to the short code 33003, free of charge.

The event was attended by top officials of Globacom and partner banks, Glo Xchange agents, mass media, and other guests.


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E-Financial

FBNQuest Merchant Bank Rebrands as Quest Merchant Bank

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FBNQuest Merchant Bank Limited has completed a change of name and will now operate as Quest Merchant Bank Limited, following the receipt of all required corporate and regulatory approvals.

The name change does not affect the Bank’s legal or going-concern status, management, or the nature of its business. Quest Merchant Bank Limited remains a duly licensed merchant bank, regulated by the Central Bank of Nigeria (CBN) and the Securities and Exchange Commission (SEC), and continues to deliver its full suite of merchant banking, advisory, and capital markets services to clients.

Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “This name change represents a pivotal milestone in the rich history of the Bank and a deliberate strategic repositioning that reflects our resilience, strong track record, and long-term growth ambitions. While our name has evolved, our commitment to our clients, stakeholders, and regulators remains unwavering.”

As part of the transition, the Bank is updating its branding, communications, and digital platforms to reflect the new name. During this period, some legacy references may remain visible across select touchpoints as updates are progressively completed.

All existing contracts, client relationships, and obligations of the Bank remain valid, binding, and fully enforceable following the name change.


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UBA launches instant digital platform for seamless account opening across Africa, diaspora

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United Bank for Africa (UBA) Plc, Africa’s leading financial institution, on Tuesday unveiled a groundbreaking instant account opening platform, revolutionising banking access for millions across the continent and diaspora communities worldwide.

UBA launches instant digital platform for seamless account opening across Africa, diaspora

UBA

The fully digital innovation, accessible at ubagroup.com, empowers prospective customers to complete account onboarding online in minutes, bypassing paperwork, branch visits, and lengthy processes that have long hindered financial inclusion. Supporting Naira and Diaspora accounts with multi-language options, the platform operates seamlessly on computers, tablets, and smartphones, catering to UBA’s diverse pan-African footprint spanning 20 countries, the UK, US, France, and UAE.

Shamsideen Fashola, Group Head of Retail and Digital Banking, described the launch as a pivotal step in democratising finance. “At UBA, we are committed to redefining the customer experience through innovation and simplicity,” Fashola said. “This fully digital solution underscores our belief that banking should be accessible, secure, and truly borderless.”

The seven-step process is intuitive: customers select “Open a Savings Account,” input their Bank Verification Number (BVN), undergo facial verification, confirm an OTP, update details, upload documents, add a digital signature, and receive an instant account number. This bridges traditional banking rigour with fintech speed, incorporating digital KYC while upholding stringent security.

Built with compliance at its core, the platform adheres to Nigeria’s Data Protection Act (NDPA) and Europe’s GDPR, safeguarding user privacy amid cross-border operations. Unlike conventional methods requiring physical biometrics, it enables immediate enrolment in UBA’s digital channels, blending convenience with regulatory depth.

Alero Ladipo, Group Head of Brand, Marketing, and Corporate Communications, highlighted customer-centric design. “Today’s customers expect speed, convenience, and compliance without compromise,” Ladipo stated. “We have blended industry-leading digital onboarding with robust standards for a seamless experience matching global best practices.”

The move reinforces UBA’s dominance in technology-driven inclusion, serving over 50 million customers with 30,000 employees and pioneering retail, commercial, and institutional services. Analysts view it as a strategic edge over fintech rivals, accelerating Africa’s digital economy amid rising diaspora remittances and intra-continental trade.

As Nigeria and Africa push financial digitisation, UBA’s platform positions the bank to capture untapped markets, fostering economic growth through barrier-free banking


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Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

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Kuda Microfinance Bank (Kuda MFB) has received a license from the Central Bank of Nigeria (CBN) to operate as a National Microfinance Bank, which means that it can now have a physical presence across Nigeria.

Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

Musty Mustapha, MD/CEO of Kuda MFB

With the Unit Microfinance Bank licence it held until December 2025, Kuda MFB’s physical operations were limited to a specific location. The national licence removes those geographic restrictions, allowing the bank to open customer experience centres in multiple parts of the country. It also regularises Kuda MFB’s licensing status in line with the Central Bank’s framework for microfinance banks.

According to the bank, the national licence is about regulatory alignment and operational flexibility rather than a shift away from its digital-first model, so it will continue to lead with digital banking services, offering Nigerians the convenience of making transfers and payments, saving, and accessing instant credit through the Kuda app.

Musty Mustapha, MD/CEO of Kuda MFB, said, “Securing a national microfinance banking licence is an important step for us as a regulated institution. It strengthens our relationship with the Central Bank and affirms our commitment to operating at the highest standards of compliance as we scale. While we remain digital at our core, this licence gives us the flexibility to create more physical touchpoints where customers want in-person support or engagement, allowing us to serve Nigerians across the country in whichever ways are most convenient for them.”

Subject to regulatory approval, Kuda MFB plans to open more experience centres designed for customer support and community engagement, in the style of its existing experience centre in Yaba, Lagos, where customers and the general public can speak directly with the Kuda team to get help and learn about the microfinance bank’s products and services.

Kuda MFB’s national licence does not change its existing product offerings or transaction capabilities, but it provides the regulatory backing for a nationwide presence.


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