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NAICOM Compiles List of Insurance Firms Not Paying Claims

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The National Insurance Commission, NAICOM is set to come hard on Insurance Companies with huge unsettled claims as the regulator frowns at such practice.

Already, the Agency has commenced profiling such companies with a view to determining the level of action against them.

Commissioner for Insurance Sunday Thomas who’s dropped the hint in Lagos noted that the times in which we are require more prudent management of resources in order to meet all stakeholders expectations including ensuring quality return on investments.

He said that the industry must shift focus to service delivery which will make companies to seek more reasons to settle client’s claims and less less reasons for repudiation of claims.

Thomas warned that the era of huge backlog of claims should no longer be associated with operating companies, revealing that the Commission is profiling companies with huge unsettled claims for necessary regulatory action.

The said that companies that are responsive to the plight of their clients in prompt settlement of claims would be encouraged to sustain the good business conduct.

Thomas who was addressing the 2020 Insurance Directors Conference, with the theme, “Insurance Industry Post Pandemic: The Pursuit for Survival and Growth” said the theme was carefully crafted to ensure that governing structure of insurance institutions take into cognisance the effect of the pandemic in making policies and strategies that will encourage survival and growth of the institutions post pandemic.

Thomas observed that the year 2020 has been a challenging one for all businesses including insurance, which has also provided opportunity to break into new areas of cover and service delivery in the insurance sector.

“Thus, a paradigm shift from the usual way of governance and doing business in our institutions has become inevitable. This shift has to start from the Boardrooms; the policy directions you will give will go a long way in ensuring sustainability and development of your various institutions.”

According to him, “the present challenges brought about by the pandemic in the economy in general and our industry in particular are enormous.

“Critical measures are therefore required of us that sit on top of the pyramid. It must be emphasised that the insurance sector require more urgent recovery post COVID – 19 to support the recovery and restoration of other businesses”.

He said , “Operators in the industry must strengthen their human and financial capital for effective participation in big ticket risks. It has been observed that the gains of domestication policy of the government as enshrine in the Nigeria Content Development Act 2010 is gradually loosing its meaning for the insurance sector.

More businesses especially in the oil and gas and the Aviation sectors are now been re insured abroad. Of more concern is the declining participation of life companies in the annuity business which is the emerging business for our industry.

These are the areas where the industry can impose itself on the economy through the control of funds for national development.”

The Commissioner, charged Operators in the Industry to invest handsomely in technology, because it is one of the key drivers for developing the market.

“The Institutions should be prepared to digitalise their processes, procedures and systems in order to make their operations seamless and real time. The Commission is investing heavily in automating its processes and expects nothing less from the insurance institutions.

An industry Information Technology Guideline has been issued for the operators and the Commission requires your support and cooperation for effective compliance.” he said.

He also emphasized on the need to invest massively in awareness campaign about insurance because there seem to be a consensus that public perception of insurance still remains very low largely due to lack of awareness by the public.

He also noted that the total lack of understanding of the business of insurance and the benefits that are offered is equally hurting the industry, and advised that the strategy must change as insurance institutions must make themselves visible in all geo – political zones in the country and must take marketing of insurance products to a higher level than the present.

He again pointed that the recent crises associated with #EndSARS protest which led to the destruction of lives and properties is indeed an eye opener and an opportunity for companies to engage in massive awareness programs on relevant insurance cover for lives and properties of individuals and all businesses.

“Innovation in our industry will differentiate companies in terms of meeting stakeholders expectation.

“As you may be aware, the Commission on its part has shifted its focus to market development for an inclusive development of insurance across all strata.

These initiatives are anchored on Innovation, Distribution and Efficient Service Delivery. We expect that insurance institutions will also formulate policies along these direction.

The Commission is committing huge resources for manpower development in the insurance sector in collaboration with relevant partners in order to bridge the gap currently existing in our system. Your support and cooperation is required in this regard for your institutions to benefit from this giant stride.

The programme includes the development of professional underwriters, Certified Actuarial Analysts and qualified Actuaries. The development of these professionals will no doubt define the growth trajectory of the business of insurance in Nigeria.”


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E-Financial

FBNQuest Merchant Bank Rebrands as Quest Merchant Bank

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FBNQuest Merchant Bank Limited has completed a change of name and will now operate as Quest Merchant Bank Limited, following the receipt of all required corporate and regulatory approvals.

The name change does not affect the Bank’s legal or going-concern status, management, or the nature of its business. Quest Merchant Bank Limited remains a duly licensed merchant bank, regulated by the Central Bank of Nigeria (CBN) and the Securities and Exchange Commission (SEC), and continues to deliver its full suite of merchant banking, advisory, and capital markets services to clients.

Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “This name change represents a pivotal milestone in the rich history of the Bank and a deliberate strategic repositioning that reflects our resilience, strong track record, and long-term growth ambitions. While our name has evolved, our commitment to our clients, stakeholders, and regulators remains unwavering.”

As part of the transition, the Bank is updating its branding, communications, and digital platforms to reflect the new name. During this period, some legacy references may remain visible across select touchpoints as updates are progressively completed.

All existing contracts, client relationships, and obligations of the Bank remain valid, binding, and fully enforceable following the name change.


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UBA launches instant digital platform for seamless account opening across Africa, diaspora

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United Bank for Africa (UBA) Plc, Africa’s leading financial institution, on Tuesday unveiled a groundbreaking instant account opening platform, revolutionising banking access for millions across the continent and diaspora communities worldwide.

UBA launches instant digital platform for seamless account opening across Africa, diaspora

UBA

The fully digital innovation, accessible at ubagroup.com, empowers prospective customers to complete account onboarding online in minutes, bypassing paperwork, branch visits, and lengthy processes that have long hindered financial inclusion. Supporting Naira and Diaspora accounts with multi-language options, the platform operates seamlessly on computers, tablets, and smartphones, catering to UBA’s diverse pan-African footprint spanning 20 countries, the UK, US, France, and UAE.

Shamsideen Fashola, Group Head of Retail and Digital Banking, described the launch as a pivotal step in democratising finance. “At UBA, we are committed to redefining the customer experience through innovation and simplicity,” Fashola said. “This fully digital solution underscores our belief that banking should be accessible, secure, and truly borderless.”

The seven-step process is intuitive: customers select “Open a Savings Account,” input their Bank Verification Number (BVN), undergo facial verification, confirm an OTP, update details, upload documents, add a digital signature, and receive an instant account number. This bridges traditional banking rigour with fintech speed, incorporating digital KYC while upholding stringent security.

Built with compliance at its core, the platform adheres to Nigeria’s Data Protection Act (NDPA) and Europe’s GDPR, safeguarding user privacy amid cross-border operations. Unlike conventional methods requiring physical biometrics, it enables immediate enrolment in UBA’s digital channels, blending convenience with regulatory depth.

Alero Ladipo, Group Head of Brand, Marketing, and Corporate Communications, highlighted customer-centric design. “Today’s customers expect speed, convenience, and compliance without compromise,” Ladipo stated. “We have blended industry-leading digital onboarding with robust standards for a seamless experience matching global best practices.”

The move reinforces UBA’s dominance in technology-driven inclusion, serving over 50 million customers with 30,000 employees and pioneering retail, commercial, and institutional services. Analysts view it as a strategic edge over fintech rivals, accelerating Africa’s digital economy amid rising diaspora remittances and intra-continental trade.

As Nigeria and Africa push financial digitisation, UBA’s platform positions the bank to capture untapped markets, fostering economic growth through barrier-free banking


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Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

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Kuda Microfinance Bank (Kuda MFB) has received a license from the Central Bank of Nigeria (CBN) to operate as a National Microfinance Bank, which means that it can now have a physical presence across Nigeria.

Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

Musty Mustapha, MD/CEO of Kuda MFB

With the Unit Microfinance Bank licence it held until December 2025, Kuda MFB’s physical operations were limited to a specific location. The national licence removes those geographic restrictions, allowing the bank to open customer experience centres in multiple parts of the country. It also regularises Kuda MFB’s licensing status in line with the Central Bank’s framework for microfinance banks.

According to the bank, the national licence is about regulatory alignment and operational flexibility rather than a shift away from its digital-first model, so it will continue to lead with digital banking services, offering Nigerians the convenience of making transfers and payments, saving, and accessing instant credit through the Kuda app.

Musty Mustapha, MD/CEO of Kuda MFB, said, “Securing a national microfinance banking licence is an important step for us as a regulated institution. It strengthens our relationship with the Central Bank and affirms our commitment to operating at the highest standards of compliance as we scale. While we remain digital at our core, this licence gives us the flexibility to create more physical touchpoints where customers want in-person support or engagement, allowing us to serve Nigerians across the country in whichever ways are most convenient for them.”

Subject to regulatory approval, Kuda MFB plans to open more experience centres designed for customer support and community engagement, in the style of its existing experience centre in Yaba, Lagos, where customers and the general public can speak directly with the Kuda team to get help and learn about the microfinance bank’s products and services.

Kuda MFB’s national licence does not change its existing product offerings or transaction capabilities, but it provides the regulatory backing for a nationwide presence.


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