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NCAA Resolves 55,000 Complaints‎ in 2 Years

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Osita Chidoka,  Minister of Aviation
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The Directorate of Consumer Protection (DCP) of the Nigerian Civil Aviation Authority (NCAA) has resolved 55,000 complaints in almost two years.

However, some of these complaints were roll over cases from the previous years but were eventually resolved alongside subsequent ones.

In 2013, a total number of 15,839 complaints were received from 13,954 International airlines operations and from the Domestic airlines 382 from 65,368 operations.

While, between January and September 2014 there was a drastic reduction in complaints as the Authority received 5,578 from 11,683 foreign operations and domestic 184 from 51,212 operations.

According to Fan Ndubuoke, general manager, Public Affairs at NCAA, ‎These complaints have a preponderance of missing baggage cases from foreign carriers which was 14,828 and 202 from domestic carriers in 2013.In 2014; there was an obvious decline with foreign carriers having 5,428 cases and 97 for domestic airlines.

Ndubuoke stated that delayed flights on International routes were 2341 and 24,358 complaints from local routes in 2013.

On the other hand; in 2014 the international airlines had 3288 an upward movement due to some certain extraneous factors while the local airlines had 24,111 a marginal decrease.

Similarly, there were 131 complaints arising from cancelled flights from the international carriers and 229 from the domestic carriers in 2013.

A total number of 345 flights were cancelled in 2014 while on the domestic flights we had 167.

Overbooking and Denied boarding on foreign operations had 57 complaints and 63 for local operations.

The subsequent year 2014 saw foreign operations providing 31 complaints and the domesticate operators had likewise (31) a reduction from the previous year.

In addition, Domestic operators had a total of 97 mishandled/misrouted baggage where (76) were found.  While 5,428 on international routes and 22,895 were found.

Other complaints such as pilferage and discourtesy on the international flights received a total number of 109 complaints in 2013 and 101 on domestic.

The GM said that these complaints reduced in 2014 to 83 on international route and 59 on the local route.

“With the attendant increase in the volume of passenger traffic, the regulatory Authority has correspondingly strengthened the Directorate of Consumer Protection (DCP).

“A wide range of enlightenment campaign was embarked upon by the NCAA and is it ongoing.

“This was done by extensive training of the corps of Consumer Protection Officers to augment their capacity to monitor flight operations at the various airports. ‎

“In addition, they were skilled in receipt, processing, mediation and resolution of complaints from aggrieved passengers,” he said.

At the end, Consumer Protection Officers were posted to all the Airports in the country.

Ndubuoke said this was to ensure that passengers derive maximum comfort in all their trips.

“To all intent and purposes, the airlines are now very much aware of their responsibilities to their passengers and complaints are dwindling.

“As a corollary to the increase in consumer protection activities and the success rate of positive closure of complaints and attendant compensations, these have caused a multiplier effect on the number of foreign airlines operating into Nigeria. It rose from 29 in 2013 to 34 in 2014 while other applications are receiving attention,” the GM added.‎

He said that the Nigerian Civil Aviation Authority (NCAA) has taken a decisive and strong approach to ensure all airlines operating in and out of Nigeria must ensure safe, secure and comfortable operations.

Passengers parting with their hard earn cash must get value for their money while all the rules of engagement on the tickets must be continuously upheld.


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NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

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Nigerian Communications Commission (NCC) has unveiled plans to introduce a Telecoms Identity Risk Management System (TIRMS) platform to tackle SIM-related fraud, strengthen digital security and boost confidence in Nigeria’s digital economy.

NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

Aminu Maida, executive vice chairman of the commission, disclosed this on Thursday in Abuja at a stakeholders’ consultative forum on the proposed platform and planned regulatory changes.

Maida, represented by Rimini Makama, executive commissioner, Stakeholder Management, said the Mobile Station International Subscriber Directory Number (MSISDN), commonly known as SIM or mobile phone number, had become central to financial transactions, digital identity and access to services, but warned that its widespread use had also created vulnerabilities.

He noted that fraudulent activities linked to recycled, swapped, churned and barred SIMs had emerged as a major channel for identity theft and financial crimes, weakening trust in digital platforms.

He said, “The Mobile Station International Subscriber Directory Number commonly known as the SIM or mobile phone number has evolved into a critical identifier underpinning financial transactions, digital authentication, and access to essential services across all sectors of our economy.

“This evolution, however, has created new and challenging vulnerabilities. The fraudulent use of churned, recycled, swapped, and barred MISISDN’s has become a significant vector for financial fraud and identity theft, eroding public trust in our digital platforms and undermining the identity of systems we have worked hard to build.

“It is in direct response to these challenges that the Commission has initiated the Telecoms Identity Risk Management System Platform.”

According to him, the platform will enable service providers to verify mobile numbers flagged for suspicious or fraudulent activities before granting access, a move expected to reduce exposure to fraud and improve accountability.

He added that the system would enhance coordination among regulators, financial institutions and security agencies to build a more resilient digital ecosystem.

To support the rollout, the commission has proposed amendments to its Quality of Service Business Rules and the Registration of Communications Subscribers framework.

The proposed changes will require telecom operators to notify subscribers at least 14 days before recycling their lines and to upload details of churned numbers to the platform within seven days.

The amendments also introduce stricter provisions for blocking fraudulently registered or misused SIMs, aimed at improving transparency and protecting consumers.

Maida said the initiative reflects the commission’s commitment to collaboration and a whole-of-government approach to addressing digital risks, urging stakeholders to actively contribute to shaping the framework.

Also speaking, Olatokunbo Oyeleye, director of Cybersecurity and Internet Governance at the commission, emphasised the importance of trust in the digital economy.

“As rightly noted, digital trust is the operating licence of modern economy. Without it, nothing scales and with it everything accelerates. For our sector, this trust must be embedded across the entire value chain,” she said.

It was reported earlier that the NCC proposed that telecom operators must give subscribers a minimum of 14 days’ notice before deactivating their SIM cards over inactivity or post-paid churn.

The proposal was contained in a consultation paper titled Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform, dated February 2026 and published on the Commission’s website.

Under the proposed amendments to the Quality-of-Service Business Rules, the NCC stated that “prior to churning of a post-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line.”

It added, “This notification shall be sent at least 14 days before the final date for the churn of the number.”

A similar provision was proposed for prepaid subscribers. The commission said, “prior to churning of a pre-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line,” stressing again that the notice “shall be sent at least 14 days before the final date for the churn of the number.”


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Kidnappers Now Use Banks to Collect Ransoms — Expert

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Dr. Kabir Adamu, a security expert, has raised concern that kidnappers in Nigeria are now using banks to collect ransom payments.

Kidnappers Now Use Banks to Collect Ransoms — Expert

Pix… CNBC

Adamu explained that in the past, kidnappers typically demanded cash payments for ransom.

However, there has been a noticeable shift to using mainstream banks for transactions.

Speaking on Arise News, Adamu, who is the CEO of Beacon Security and Intelligence Ltd, said this trend is worrying. In the past, kidnappers usually demanded cash, but now they are asking victims’ families to pay money through bank accounts.

He revealed that his team has tracked cases where ransom money was paid into bank accounts and successfully withdrawn.

Although he did not mention the banks involved, he said some progress is being made to address the issue.

Adamu explained that criminals previously used fintech platforms, but have now moved to traditional banks. This shift raises serious concerns about how well banks are monitoring transactions and following regulations.

He said Nigeria has improved its financial intelligence systems, especially after being removed from the Financial Action Task Force (FATF) gray list.

However, he noted that there are still weaknesses in how rules are enforced.

According to him, “A lot has been done in terms of policy, but there are still major gaps in operations and compliance.”

“We’ve monitored kidnapping for ransom cases where the ransom is being collected by formal banks,” Adamu said.

“My team and I were shocked when the ransom demand was made in a formal bank. It was paid and collected. I don’t want to mention the names of the two banks that were extremely guilty, but even for those two, progress is being made,” he said.

The security expert noted that although fintech platforms had previously been linked to ransom payments, criminals have now shifted their operations to traditional banking channels, raising significant concerns about compliance and oversight in the banking industry.

Adamu emphasized that this shift in tactics underscores the urgent need for stronger accountability measures and compliance standards within Nigeria’s financial institutions.

He also pointed out the challenges faced by regulatory bodies in fully addressing the issue, despite recent advancements in financial intelligence efforts.

“From the point of view of policy, a lot has been done, but from the point of view of operations, there is still a lot that remains to be done,” Adamu stated.

According to a report by SBM Intelligence, Nigeria’s kidnap-for-ransom crisis generated at least N2.57 billion for criminal groups between July 2024 and June 2025.

The report, titled “The Year Ahead at an Inflexion Point,” highlighted that despite kidnappers’ demands totaling N48 billion during the year, they only received N2.57 billion in actual payments.

 


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Stakeholders at Crisis Management Flagship Conference 2026 Call for AI-Driven Preparedness, National Coordination

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CMC Connect LLP (Perception Consulting) convened the Crisis Management Advocacy Month Flagship Conference 2026 in Lagos, spotlighting the urgent need for artificial intelligence-driven strategies and more coordinated systems to address today’s rapidly evolving crisis landscape.

The conference, held at the Metropolitan Club, Lagos, brought together key stakeholders from government, industry, and the communications ecosystem under the theme, “Crisis Management in the AI Milieu: Fresh Threats, Smarter Responses.” Discussions throughout the event reinforced the need to shift from reactive crisis management to a more proactive, intelligence-led approach to preparedness.

In his welcome address, Yomi Badejo-Okusanya, Lead Partner at CMC Connect LLP, called for a fundamental repositioning of crisis management within organisational leadership. He noted that crisis management must move from the background to the centre of leadership, stressing the importance of anticipation, preparation, and decisive leadership in navigating crises. He described the conference as part of a broader movement aimed at redefining preparedness in an increasingly volatile environment.

Badejo-Okusanya also announced the launch of Crisis-X, an AI-driven crisis management platform developed by CMC Connect LLP, describing it as “built for speed, intelligence, and the demands of the current moment.”

“In the age of AI, a stitch in time doesn’t just save nine, it preserves reputation, leadership, and the trust that underpins both,” he added.

Delivering the keynote address, Bosun Tijani, Honourable Minister of Communications, Innovation and Digital Economy, highlighted the growing importance of data, technology, and coordinated systems in managing modern crises.

He emphasised the need for a forward-looking approach, stating that while crises are inevitable, responses can be shaped through preparedness. “With the right data and systems, organisations can move from reacting to crises to anticipating risks and managing them in real time,” he said.

A key highlight of the conference was the unveiling of the CMC Connect Crisis-X Intelligence Engine, an AI-powered platform designed to enhance how organisations detect, analyse, and respond to crises. The solution integrates real-time monitoring, sentiment analysis, strategic response planning, and recovery mechanisms. It also incorporates emotional intelligence capabilities to help organisations better interpret and respond to public sentiment during critical situations.

In addition, a Public Verification Portal was introduced to help combat misinformation by enabling organisations to validate and disseminate accurate information in real time, thereby safeguarding credibility and strengthening public trust.

Discussions at the conference reflected a shared concern about the speed and complexity of modern crises, particularly in an era shaped by digital platforms and artificial intelligence. Speakers noted that misinformation now spreads faster than institutional responses, placing credibility and trust at the centre of effective crisis management.

As one of the key observations from the sessions highlighted, “today, crises are faster than facts, louder than truth, and increasingly engineered,” reinforcing the urgency for organisations to adopt faster, more coordinated, and intelligence-driven responses.

As the conference drew to a close, participants collectively underscored the importance of embedding preparedness as a strategic priority. There was a shared commitment to leveraging innovation, collaboration, and responsible use of technology to navigate an increasingly complex risk environment.

In his goodwill message, Olalekan Fadolapo, Director General and Chief Executive Officer of the Advertising Regulatory Council of Nigeria, who represented the Honourable Minister of Information and National Orientation, Mohammed Idris Malagi, commended the Board and Management of CMC Connect LLP for its forward-thinking approach to crisis management.

He raised concerns about the growing misuse of artificial intelligence by unregulated content creators to spread misinformation and amplify negative narratives, urging stakeholders to deploy AI more responsibly in support of national development.

Dignitaries at the event also included Femi Olubanwo, Immediate Past President of Igbobi College Old Boys Association and Partner at Banwo & Ighodalo; Kunle Elebute, Immediate Past Chairman of KPMG Africa and current Chairman of CMC Connect LLP; and Bolajoko Bayo-Ajayi, the first female President and Chairman of Council of the Nigerian Institute of Marketing, among other distinguished guests.

The Crisis Management Advocacy Month Flagship Conference ultimately reinforced a central message, while crises are inevitable, organisations that invest in anticipation, intelligence, and coordinated response will be better positioned to protect trust and emerge stronger.


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