General News
NCAA Resolves 55,000 Complaints in 2 Years

The Directorate of Consumer Protection (DCP) of the Nigerian Civil Aviation Authority (NCAA) has resolved 55,000 complaints in almost two years.
However, some of these complaints were roll over cases from the previous years but were eventually resolved alongside subsequent ones.
In 2013, a total number of 15,839 complaints were received from 13,954 International airlines operations and from the Domestic airlines 382 from 65,368 operations.
While, between January and September 2014 there was a drastic reduction in complaints as the Authority received 5,578 from 11,683 foreign operations and domestic 184 from 51,212 operations.
According to Fan Ndubuoke, general manager, Public Affairs at NCAA, These complaints have a preponderance of missing baggage cases from foreign carriers which was 14,828 and 202 from domestic carriers in 2013.In 2014; there was an obvious decline with foreign carriers having 5,428 cases and 97 for domestic airlines.
Ndubuoke stated that delayed flights on International routes were 2341 and 24,358 complaints from local routes in 2013.
On the other hand; in 2014 the international airlines had 3288 an upward movement due to some certain extraneous factors while the local airlines had 24,111 a marginal decrease.
Similarly, there were 131 complaints arising from cancelled flights from the international carriers and 229 from the domestic carriers in 2013.
A total number of 345 flights were cancelled in 2014 while on the domestic flights we had 167.
Overbooking and Denied boarding on foreign operations had 57 complaints and 63 for local operations.
The subsequent year 2014 saw foreign operations providing 31 complaints and the domesticate operators had likewise (31) a reduction from the previous year.
In addition, Domestic operators had a total of 97 mishandled/misrouted baggage where (76) were found. While 5,428 on international routes and 22,895 were found.
Other complaints such as pilferage and discourtesy on the international flights received a total number of 109 complaints in 2013 and 101 on domestic.
The GM said that these complaints reduced in 2014 to 83 on international route and 59 on the local route.
“With the attendant increase in the volume of passenger traffic, the regulatory Authority has correspondingly strengthened the Directorate of Consumer Protection (DCP).
“A wide range of enlightenment campaign was embarked upon by the NCAA and is it ongoing.
“This was done by extensive training of the corps of Consumer Protection Officers to augment their capacity to monitor flight operations at the various airports.
“In addition, they were skilled in receipt, processing, mediation and resolution of complaints from aggrieved passengers,” he said.
At the end, Consumer Protection Officers were posted to all the Airports in the country.
Ndubuoke said this was to ensure that passengers derive maximum comfort in all their trips.
“To all intent and purposes, the airlines are now very much aware of their responsibilities to their passengers and complaints are dwindling.
“As a corollary to the increase in consumer protection activities and the success rate of positive closure of complaints and attendant compensations, these have caused a multiplier effect on the number of foreign airlines operating into Nigeria. It rose from 29 in 2013 to 34 in 2014 while other applications are receiving attention,” the GM added.
He said that the Nigerian Civil Aviation Authority (NCAA) has taken a decisive and strong approach to ensure all airlines operating in and out of Nigeria must ensure safe, secure and comfortable operations.
Passengers parting with their hard earn cash must get value for their money while all the rules of engagement on the tickets must be continuously upheld.
General News
FG, Netherlands Partner on Digital Migration for NIS

The Nigeria Immigration Service (NIS) strengthened bilateral relations with the Netherlands’ government through an agreement targeted at improving migration governance and border security.
This partnership was confirmed during a meeting at the NIS headquarters in Abuja, which was attended by a Dutch team led by Jurgen Bartelink, Chargé D’Affaires of the Embassy of the Netherlands in Nigeria.
The meeting focused on increasing bilateral migration cooperation and came after the comptroller general of Immigration, Kemi Nandap, paid a working visit to the Netherlands.
Under the agreement, the Dutch government pledged to continue supporting technology-driven solutions targeted at boosting Nigeria’s border control systems and improving migration management.
During the Netherlands Embassy diplomats handed over essential operational tools, such as Edison Software licence keys and the Passport Examination Programme Manual App.
According to NIS spokeswoman ACI Akinsola Akinlabi, “The partnership focuses on enhancing bilateral collaboration on migration management and reviewing ongoing capacity-building efforts.”
Bartelink, Chargé d’Affaires of the Netherlands Embassy in Nigeria, underlined the Netherlands’ commitment to helping Nigeria’s continuing border security and migration reforms.
Also speaking, Rob Bokhoven, head of international affairs, repatriation, and deportation services at the Dutch Ministry of Justice and Security, emphasised the country’s strong bilateral relations and announced plans to share a mobile border software solution with the NIS.
Receiving the equipment, Nandap said the delivery of the gadgets would boost West African country’s border security, significantly improve the service’s document verification border management capabilities and support the implementation of Nigeria’s National Migration Policy.
“The engagement will further reinforce the strategic partnership between Nigeria and the Netherlands advancing shared goals in migration governance, border security and international cooperation,” she added.
General News
AfDB Cuts Nigeria’s Growth Projection to 3.2%

Peter Enogb, principal country economist, African Development Bank (AfDB), says the rise in global uncertainty, emanating from increases in global trade tariffs, has slowed Nigeria’s projected growth to 3.2% in 2025.
“Without this level of heightened uncertainty, our projections would probably have been somewhat higher. We’ve reduced our projections for Nigeria. We initially were projecting 3.5% – 3.6% growth in 2025.
“But given the current situation, our models are showing that we’re taking a more cautious approach. So that’s why we produced this and, of course, the main driver is uncertainty in the global economy,” Enogb said.
He said this at the launch of the 2025 Nigeria Country Focus Report (CFR) on Thursday.
AFDB projected that real GDP growth would hit 3.1% in 2026. Following the 2024 consumer price index (CPI) rebasing, with lower weights for food items, the inflation rate is expected to reduce over the medium term to 24.7% in 2025 and 17.3% in 2026.
As imports start to rise over the medium term, the current account is projected to decline to 3.9% of GDP in 2026.
The National Bureau of Statistics (NBS) reported that Nigeria’s headline inflation slowed for the second consecutive month to 22.97% in May. This is down from 24.48% at the start of the year
This is contrary to the World Bank projection that Nigeria’s economy would record steady growth of 3.6% despite the shift in the global trade dynamics.
Joseph Ogebe, head of research and development at Nigerian Economic Summit Group (NESG), also said that global uncertainty had been very high in recent times, resulting from the Trump 2.0 effect.
“And also with the recent war between Israel and the international community, we’ve seen what’s happening to oil prices. Even with the call-off of the war, we’ve seen the effect on oil prices too, which has implications on the fiscal side. So it has implications for the general economy,” he said.
The head of research at NESG said that rather than focusing on just growth, what should be looked at is a strategy called growth with depth.
“Growth with depth means that your growth must be diversified, export-led, productive, and technologically driven,” he said.
Ogebe said that if the Government works towards adopting a strategy of growth with depth, there is a tendency for the government to move towards its goal of achieving a $1 trillion economy by 2030.
The report revealed that the country’s recent policy moves, including fuel subsidy removal, exchange rate unification, and tax reforms, reflect a commitment to long-term transformation.
However, it also pointed out that at about 13%, Nigeria’s tax-to-GDP ratio is among the lowest in West Africa, noting that fiscal reforms are urgent.
General News
TikTok Expands Mental Health Support, Unveils Digital Safety Tools in Africa

TikTok has announced the expansion of its global mental health fund to Sub-Saharan Africa and introduced new digital safety tools aimed at improving well-being on the platform.
The announcement was made at the inaugural Digital Well-being Summit held in Johannesburg, South Africa, with participants including government officials, mental health experts, NGOs and industry leaders from several African countries.
As part of the initiative, three organisations—South African Depression and Anxiety Group (SADAG), Mentally Aware Nigeria Initiative (MANI), and Kenya’s Mental360—were named as the first African beneficiaries of the platform’s $2.3 million Mental Health Education Fund.
TikTok also introduced an in-app guided meditation feature called “Sleep Hours,” rolled out globally to support better nighttime routines for users. The tool is automatically enabled for users under 18 from 10 p.m., with optional use for older users.
According to the company, the move is part of its broader efforts to support mental health, reduce stigma, and increase access to reliable support services on its platform.
The platform is also expanding access to local in-app mental health helplines across Africa, following successful pilots in Europe. The helplines will offer expert support on issues such as self-harm, harassment, and suicidal ideation.
Additionally, TikTok unveiled its first set of Mental Health Ambassadors in Africa under its collaboration with the World Health Organization. The ambassadors include medical professionals from South Africa, Nigeria, and Kenya.
Valiant Richey, TikTok’s Global Head of Trust and Safety Outreach, said the company remained committed to creating a safe and supportive space for users across all regions.
The summit featured discussions on online safety, digital literacy, and access to professional mental health resources, with support from local partners such as Spectra.
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