General News
NCAA Resolves 55,000 Complaints in 2 Years

The Directorate of Consumer Protection (DCP) of the Nigerian Civil Aviation Authority (NCAA) has resolved 55,000 complaints in almost two years.
However, some of these complaints were roll over cases from the previous years but were eventually resolved alongside subsequent ones.
In 2013, a total number of 15,839 complaints were received from 13,954 International airlines operations and from the Domestic airlines 382 from 65,368 operations.
While, between January and September 2014 there was a drastic reduction in complaints as the Authority received 5,578 from 11,683 foreign operations and domestic 184 from 51,212 operations.
According to Fan Ndubuoke, general manager, Public Affairs at NCAA, These complaints have a preponderance of missing baggage cases from foreign carriers which was 14,828 and 202 from domestic carriers in 2013.In 2014; there was an obvious decline with foreign carriers having 5,428 cases and 97 for domestic airlines.
Ndubuoke stated that delayed flights on International routes were 2341 and 24,358 complaints from local routes in 2013.
On the other hand; in 2014 the international airlines had 3288 an upward movement due to some certain extraneous factors while the local airlines had 24,111 a marginal decrease.
Similarly, there were 131 complaints arising from cancelled flights from the international carriers and 229 from the domestic carriers in 2013.
A total number of 345 flights were cancelled in 2014 while on the domestic flights we had 167.
Overbooking and Denied boarding on foreign operations had 57 complaints and 63 for local operations.
The subsequent year 2014 saw foreign operations providing 31 complaints and the domesticate operators had likewise (31) a reduction from the previous year.
In addition, Domestic operators had a total of 97 mishandled/misrouted baggage where (76) were found. While 5,428 on international routes and 22,895 were found.
Other complaints such as pilferage and discourtesy on the international flights received a total number of 109 complaints in 2013 and 101 on domestic.
The GM said that these complaints reduced in 2014 to 83 on international route and 59 on the local route.
“With the attendant increase in the volume of passenger traffic, the regulatory Authority has correspondingly strengthened the Directorate of Consumer Protection (DCP).
“A wide range of enlightenment campaign was embarked upon by the NCAA and is it ongoing.
“This was done by extensive training of the corps of Consumer Protection Officers to augment their capacity to monitor flight operations at the various airports.
“In addition, they were skilled in receipt, processing, mediation and resolution of complaints from aggrieved passengers,” he said.
At the end, Consumer Protection Officers were posted to all the Airports in the country.
Ndubuoke said this was to ensure that passengers derive maximum comfort in all their trips.
“To all intent and purposes, the airlines are now very much aware of their responsibilities to their passengers and complaints are dwindling.
“As a corollary to the increase in consumer protection activities and the success rate of positive closure of complaints and attendant compensations, these have caused a multiplier effect on the number of foreign airlines operating into Nigeria. It rose from 29 in 2013 to 34 in 2014 while other applications are receiving attention,” the GM added.
He said that the Nigerian Civil Aviation Authority (NCAA) has taken a decisive and strong approach to ensure all airlines operating in and out of Nigeria must ensure safe, secure and comfortable operations.
Passengers parting with their hard earn cash must get value for their money while all the rules of engagement on the tickets must be continuously upheld.
General News
Moniepoint Marks 10 Years of Transforming Nigerian Businesses

Moniepoint Inc., Nigeria’s definitive platform for small businesses and Africa’s all-in-one financial ecosystem, today released its 2025 Year in Review, marking a decade of “financial happiness” and a transformative year of growth.

Moniepoint
Highlighting its role as the backbone of Nigeria’s entrepreneurial economy with over 6 million active businesses, the company revealed that its microfinance bank has now disbursed over ₦1 trillion in credit to thousands of businesses from provision stores and supermarkets to building materials sellers.
It is worthy to note that on average these businesses experienced growth by more than 36% after accessing credit, signposting its primacy as a transformational growth level and instrument of deepening shared prosperity.
Moniepoint uses alternative data points that include transaction histories, business patterns and payment behaviours in a bid to accommodate what traditional credit scoring misses to drive financial inclusion and access to credit.
The company’s 2025 performance reinforces its role as a critical financial infrastructure which not only supports the Nigerian economy, but also impacts everyday lives, creating immense value.
Founded in 2015 by Tosin Eniolorunda and Felix Ike, Moniepoint Inc (formerly known as TeamApt Inc) has established itself as the leading financial platform for Nigeria’s vast network of small and medium-sized businesses (SMEs), offering an integrated suite of services, including digital payments, business bank accounts, credit, foreign exchange (FX), and management tools.
During the year, as Nigeria’s largest merchant acquirer, now powering 8 out of every 10 in-person payments made across the country, Moniepoint MFB, the banking and payments subsidiary, processed ₦412 trillion in transaction value handling more than 14 billion transactions. This clearly suggests that Moniepoint is well-positioned to play a greater role in Nigeria’s steady march towards a trillion dollar economy by 2030.
“Our journey has been one of intentional evolution,” said Tosin Eniolorunda, Group CEO and Founder of Moniepoint Inc. “What started as a passion to solve overlooked problems has evolved into a platform powering the dreams of millions.
“As 83% of employment in Africa exists in the informal economy, our mission to create financial happiness is an operational mandate that guides our product development, our market expansion, and our capital allocation decisions.”
Beaming with enthusiasm, Eniolorunda continues, “Yet for all we have accomplished, we approach our second decade with the clarity that our work remains unfinished.
“As we enter this next chapter, we do so with strengthened conviction in our strategy, deepened partnerships with world-class institutional investors, and an organisation scaled to deliver on Africa’s entrepreneurial potential.
“The infrastructure we have built over the past decade provides the foundation. The journey is far from over, but our resolve has never been stronger. To our partners, our customers, and our team: thank you for a decade of impact. We are just getting started.”
In 2025, Moniepoint Inc. reached a series of critical inflexion points, highlighted by the successful completion of its Series C funding round, which raised over $200 million in equity financing from leading institutional investors, including Development Partners International, Google’s Africa Investment Fund, Visa, the International Finance Corporation, and Verod Capital.
The year also marked the launch of MonieWorld in the United Kingdom, extending Moniepoint’s platform to serve the African diaspora by strengthening key remittance corridors and laying the foundation for the delivery of comprehensive cross-border financial services.
Moniepoint MFB re-launched its savings product in a firm demonstration of the company’s commitment toward its’ oft stated mantra of providing financial happiness. Data reveals in terms of savings behavioral patterns, the majority of users choose to save on a daily basis, with focus across business operations (24%), rent (16.5%), and education (10%) representing top savings priorities.
The launch of Moniebook and the acquisition of a national Microfinance Bank license for Moniepoint MFB further expand the company’s regulated capabilities and product depth.
TeamApt Ltd, the switching and processing subsidiary of Moniepoint Inc., also achieved major regulatory and operational milestones in 2025 that have solidified its position in the global payments landscape. After a rigorous certification process, the company successfully secured licenses from Mastercard and Visa to act as a processor and acquirer for these global card schemes..
This strategic move allows TeamApt to support international card payments directly and offer these critical switching services to other businesses across the continent.
Monnify, the web payment gateway processed N25 trillion in the period under review, demonstrating remarkable resilience and industry confidence firmly positioning it for more business-to-business transactions.
Moniepoint’s impact extended beyond banking into critical social interventions even as the company partnered with the Federal Government to support the Rice Intervention Programme, reaching nearly 850,000 beneficiaries, and worked with the Kaduna State Government in grants disbursement to vulnerable citizens.
Through these initiatives, Moniepoint continues to build the infrastructure required to unlock Africa’s entrepreneurial potential, positioning itself as a trusted partner for the delivery of large-scale economic empowerment programmes.
As Moniepoint Inc. enters its second decade, its well chronicled decade-long evolution from a backend technology provider to a household name, directly complements the Nigerian government’s vision of a more inclusive, data-driven, and productive financial landscape. To read more about the 2025 Year in Review Report:, visit http://2025.moniepoint.com
General News
MTN Group Names Shoyinka Shodunke IT Core Design Executive Ahead of March 2026

MTN Group has announced the appointment of Shoyinka Shodunke as Executive: IT Core Design and Delivery, effective 1 March 2026.

Shoyinka Shodunke
Shoyinka brings more than 29 years of experience in technology leadership, digital transformation and innovation across Africa’s telecommunications sector.
His career spans several senior roles, including Director of Technology at Vodafone Ghana, Chief Technology and Information Officer (CTIO) at MTN Cameroon, Chief Information Officer (CIO) at MTN Zambia, and General Manager: Architecture for the MTN Shared Services Hub in Southeast Africa.
He currently serves concurrently as CIO for MTN Nigeria and MTN South Africa, where he has led large-scale digital initiatives impacting more than 80 million subscribers and overseen a technology ecosystem comprising over 350 professionals.
Shoyinka is recognised for a leadership approach anchored in adaptive intelligence, resilient system design and collaborative value creation.
His work has focused on leveraging Artificial Intelligence (AI) to enhance human creativity, strengthen system resilience and drive innovation at scale.
In 2025, he was named MTN Group CIO of the Year for his role in advancing one of Africa’s most ambitious digital transformations, supporting MTN’s evolution from a traditional telecommunications operator into an AI-enabled technology organisation.
He also received the Tech Champion in Telecoms and CIO of the Year awards at the CIO and C-Suite Awards Africa.
His academic background includes an Advanced Management Programme (AMP) at Harvard Business School, an MBA from the University of Northampton, a Postgraduate Diploma in Global Management from the University of Salford Manchester, and a Bachelor of Technology in Mathematics and Statistics from the Federal University of Technology in Nigeria.
In his new role, Shoyinka will lead the development and execution of standardised and AI-enhanced IT architectures across MTN’s footprint.
His responsibilities will include integrating AI-driven automation, predictive analytics and digital transformation initiatives to improve customer experience, operational efficiency and service agility, while accelerating innovation cycles and time-to-market.
General News
Kaspersky Reveals How Digitalisation is Influencing Family Life

Kaspersky’s latest global research shows that mostly all people currently interact with their family members digitally: 86% of all participants communicate with family via messaging apps, 58% have regular video calls, and 44% have even established joint streaming service accounts.

While digitalisation offers unprecedented convenience and flexibility in family communication, Kaspersky experts warn that this increased online connectivity demands a heightened awareness of digital safety practices and the protection of devices.
Communication in the digital sphere has become an integral part of everyday life. Thanks to video calls and instant messaging, we can maintain connections with our loved ones, no matter where we are.
Digitalisation has reshaped not only how we communicate, but also how we spend our free time together. Kaspersky has conducted a survey* to reveal the common patterns of modern family life in the digital age and discover the cybersecurity challenges that lurk beneath our screen interactions.
Cyber safety during family communication
According to the survey, regular messaging via WhatsApp, Telegram, Signal, Viber and other messenger apps were top of users’ choices when communicating with their families.
People in the 35-54 age group were the most likely to engage this way, with 89% of respondents choosing this option. Video calls were a much less popular option among respondents as a way of keeping in touch with relatives, with only 58% choosing this digital solution.
Another popular way of staying connected online for many families is exchanging posts and memes on social media and messengers (53%). The 18-34 age group leads this trend with a 58% participation rate, showcasing how humor and shared cultural references are becoming essential family bonding mechanisms.
The older generation (above 55 years old) is in general less digitally engaged than other ages, though the share of those who chat with their families in messengers is on par with the average (85%). 42% of this age group even exchange memes and posts via social media.
Despite the fact that older people are more active in the digital sphere, they may still not be ready to face cyber threats and scams. Users should therefore educate their older relatives on how to stay safe online and use gadgets securely.
Even for advanced users, communication online carries potential cyber security risks. From phishing attempts disguised as legitimate messages to sophisticated social engineering attacks, the digital battlefield operates within our most personal communication channels.
To ensure the complex protection for your messengers it’s highly recommended to enable two-factor authentication where possible, use unique, complex passwords for each account, remain skeptical of unexpected links or attachments, use a reliable security solution with anti-phishing protection for messengers and follow security tips from Kaspersky experts.
Family accounts – convenience or risk?
The survey shows that in their free time 70% of families choose to watch movies together, with 44% having family streaming accounts. Online games do not have such popularity as a family pastime, with only 35% of general respondents opting for them.
While sharing streaming subscriptions and gaming accounts may seem like a cost-effective solution, it opens the door to a host of digital vulnerabilities that can compromise your family’s security and privacy, especially when an account is used by different family members under the same login and password. Such accounts create a perfect storm for security breaches.
If one family member’s device is compromised, hackers gain access to the entire account. Additionally, password reuse across multiple platforms means that a single breach could expose your financial information, email accounts, and other sensitive data. To manage all passwords securely, it’s highly recommended to use a password manager for all family members.
“As our family life moves more and more online, it opens up amazing ways to stay close and create memories – but it also brings new risks, like scams and hacking. Kids and older relatives can be especially at risk, so looking out for each other online is really important.
“Protecting your digital privacy and using cybersecurity measures is an important way to care for your loved ones and keep your family safe”, comments Marina Titova, Vice President for Consumer Business at Kaspersky.
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