Telecom
NCC Asks GSM Customers to Use 622 Toll-Free-Line for Complaints

Nigerian Communication Commissions (NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll-Free-Line.
Prof. Umar Danbatta, executive vice chairman of the commission, said this at the 95th Edition of Consumers Outreach Programme in Dutse last week.
Danbatta, who was represented by Felicia Onwuegbuchulam, director, Consumers Affairs Bureau of the commission, said that the commission was disturbed with the various complaints from customers.
The complaints include unsolicited text messages and calls, failure/refusal to roll over unused data services at the expiration of data bundled by service providers.
Others are automatic renewal of data services upon expiration and activation, subscription to data and Value Added Services without the consent of subscribers.
He said: “It is in response to these complaints that the commission as a proactive institution has taken appropriate steps to address the issues raised.’’
The NCC boss, said that the commission had issued directive to service providers to desist from forceful subscription of data services and VAS unless they got the consent of the customers.
He said: “It is on this note that we develop 622 Toll-Free-Line for customers to lodges any unresolved complaints to us between them and their providers.’’
He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.
He said: “This is because we believe that a consumer is a king and as such he needs some basic rights and privileges like the right to be heard, right to be educated, right to choose, right to redress as well as right to safety.”
Danbatta said that the Consumers Outreach Forum was an initiative of NCC to bring together telecom consumers in urban areas with network operators and regulators to discuss and offer solutions to consumer’s related issues.
He said: “This is to ensure consumers have value for their money through effective service delivery.’’
Governor Muhammad Badaru of Jigawa, who was represented by his Alhaji Ibrahim Hadejia, deputy, decried of the fluctuating nature of services by network providers.
Hadejia said that people had to climb mountains or go near network masts before they could make calls or send messages.
He urged the telecom providers to provide free network sites or provide some services at subsidised rates for e-learning as obtained in advanced society.
While commending the NCC for the tripartite meeting between consumers, telecomm operators and regulator, he urged telecom operators to build good networks for optimum advantage and utilisation for political, economic and social benefit of the customers.
Telecom
ATU, AFRINIC Urge Governments, Regulators to Develop Internet Resilience Framework

As Africa continues to face internet disruptions, telecom leaders have urged governments and regulators to embrace and implement a Model Framework for Building Regional Internet Resilience.
The African Telecommunications Union (ATU), Internet Society, and African Network Information Centre (AFRINIC) have all endorsed the framework.
The framework organises Africa’s internet resilience challenge around three interdependent focus areas: networks and internet service providers (ISPs), critical infrastructure such as power grids and cables, and market conditions that influence affordability and demand, according to the organisations in a joint statement.
Once implemented, entities or operators responsible for an important part of a country’s internet ecosystem, such as electricity utilities, mobile network operators, ISPs, internet exchange points, or a country-code top-level domain registry, must develop a resilience plan within one year of the framework’s official adoption.
The statement also mentions several past disruptions that hampered communication, such as the West Africa Cable System failure in March 2024, which cut off 13 countries for days.
They went on to explain that the plan must be evaluated and updated on an annual basis and be compatible with the entity or operator’s continuity and reconstitution plans.
It (framework) should also specify how the organisation intends to incorporate the resilience features of redundancy, resourcefulness, rapid recovery—all of which are critical components of achieving overall robustness—into its operations.
ATU has warned that every blackout is a flashing red warning, and that the framework would act as an insurance policy against outages.
“Connectivity remains Africa’s nervous system and when it stutters, schools, hospitals and markets stutter too. This framework is our insurance policy against digital darkness”, said John Omo, secretary general of ATU.
Arthur Carindal, AFRINIC’s head of stakeholder engagement, commended the institutions for their coordinated efforts.
He said: “It is a great honour for AFRINIC to collaborate with ATU and ISOC in transformative initiative enabling all stakeholders to participate in developing Africa’s internet resilience model framework, which highlights key policy recommendations and best practices for strengthening internet infrastructure in Africa.”
Telecom
NCC Rallies Stakeholder Support to Protect Telecom Infrastructure

Nigerian Communications Commission (NCC) has reiterated its commitment to the full operationalisation of President Bola Ahmed Tinubu’s Executive Order on Critical National Information Infrastructure (CNII), which designates telecommunications facilities as critical national assets deserving optimal protection.
This comes on the heels of a successful mediation led by the Office of the National Security Adviser (ONSA), in collaboration with the Commission, which resulted in the suspension of a planned strike by the Natural Oil and Gas Suppliers Association of Nigeria (NOGASA).
The strike, if carried out, would have disrupted the supply of diesel to telecommunications sites nationwide, severely affecting network operators’ ability to power their diesel-driven generators and maintain uninterrupted connectivity.
In the days leading up to the resolution, the ONSA, under the leadership of the National Security Adviser (NSA), Mallam Nuhu Ribadu, held strategic engagements with NOGASA’s leadership, with the Commission providing technical and regulatory guidance to highlight the potential implications of service disruptions on national security, the economy, and everyday life.
The discussions culminated in an agreement to call off the industrial action, averting what could have been a nationwide disruption of telecom services.
“Telecommunications infrastructure is the backbone of our connectivity and digital economy. Any disruption, whether through vandalism, accidental damage during construction work, theft of equipment, denial of access to maintenance teams, or interruptions in the supply of essential operational materials, has far-reaching implications for service delivery, economic stability, and national security,” the NSA said.
The Commission expressed appreciation to the ONSA for its leadership and dedication to protecting national assets and commended the maturity and understanding demonstrated by relevant stakeholders in recognising the national importance of telecommunications services.
Commenting on the development, the Executive Vice Chairman/Chief Executive Officer of the Commission, Dr. Aminu Maida, stated: “We will continue to enforce strict compliance by our licensees with technical standards for the deployment and maintenance of telecommunications infrastructure, while working closely with relevant stakeholders to strengthen awareness and cooperation on their protection.
“We also recognise mediation as an effective tool for building consensus among stakeholders. This resolution underscores the importance of dialogue in preventing avoidable service disruptions. Ultimately, we call on all Nigerians to regard telecom infrastructure as a shared national asset, one that underpins our ability to connect with loved ones, transact businesses, access healthcare, pursue education, and participate in the global digital economy.”
The Commission reaffirmed that it would continue to coordinate with security agencies, industry stakeholders, and the public to ensure that Nigeria’s telecommunications infrastructure remains protected, resilient, and reliable for all.
Telecom
Nigeria’s Internet Subscriptions Dip Slightly in June, But Data Demand Hits New High

Active internet subscriptions across mobile, fixed, and VOIP networks in Nigeria dropped to 141.1 million in June, representing a 0.3% decline from the 141.5 million recorded in May, according to the latest statistics from the Nigerian Communications Commission (NCC).
Mobile network operators MTN, Airtel, Globacom, and 9mobile maintained their dominance with a combined 140.6 million subscriptions, leaving Internet Service Providers and others with 528,633 subscriptions at the end of June.
Despite the slight drop in subscriptions, data consumption continued to grow. Nigerians used 1.044 million terabytes of data in June, marginally higher than the 1.043 million terabytes recorded in May, which had been the highest monthly usage since January 2023.
Telecom operators say this surge in data usage is driven by the rapid growth of Nigerian cities, especially Lagos, where more people, businesses, and devices are fueling record bandwidth consumption. In response, operators are expanding capacity to meet the rising demand.
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