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NCC Enlightens Consumers on Complaint Procedures

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Eugene Juwah, EVC, NCC
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Nigeria Communications Commission (NCC) has commenced consumers’ enlightenment campaign to ease the challenges faced by telecom subscribers

Although, NCC has intensified efforts towards consumer education, the present campaign via its social media like www.facebook.com/nigerian.communications.commission, aims at re-emphasizing Consumer Complaint Procedures.

One the information below is part of the campaign messages by the NCC.

It reads: “The NCC wishes to educate Telecom Subscribers about procedures and required steps for lodging complaints with the Commission.

“STEP 1: Firstly, contact your Network Operator via the call centre, help-line, e-mail, facebook, twitter, SMS or walk into your service providers help centre or shop about the issue and lodge your complaint and REQUEST for a COMPLAINT TICKET IDENTITY NUMBER.

STEP 2: Wait for the resolution time given by the service provider to elapse.

STEP 3: If the complaint is unresolved or the Customer is dissatisfied with the resolution, then contact the NCC via [email protected] with your TICKET ID to lodge a formal complaint with the Commission.

STEP 4: NCC Contact Centre will forward your concerns to the affected service providers for resolution.

Meanwhile, consumer related complaints has been categorized by the NCC from A-J and they include, issues on Billing (A); Call Center/ Customer Care (B); Call set-up (C); Faulty Terminal (D); Health Issues (E); Internet Service (F);  Promotions (G); Recharge card (H); SMS/MMS (I) and SIM related matters as ‘J’.

At the foremost conference of African Telecom Regulators on Consumer Affairs, held in Lagos recently, the roles of consumers were critically examined.

With the theme, ‘Harnessing regulatory policies to protect telecoms consumers in Africa,’ stakeholders at the African Telecom Regulators on Consumer Affairs reemphasised the strategic roles consumers play in the success of telecoms business in the continent.

The stakeholders, who stressed that the continuous blossoming of the industry was tied to the loyalty of consumers, maintained that it was very pertinent that the interest of consumers were well protected.

Dr. Eugene Juwah, executive vice chairman (NCC), said in Nigeria, the regulator had taken the general direction that clearly showed the steps of consumer affairs.

Speaking through Dr. Okechukwu Itanyi, executive commissioner (Stakeholders Management) at NCC, he emphasized that the Commission had reeled out several well thought out policies and intervention mechanisms deliberately instituted to grow the industry while protecting, informing and educating the consumers.

He added that the establishment of the Consumer Affairs Bureau of the NCC in September 2001 was a unique approach in regulation, among other measures to address consumer related matters in the industry.

 


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Telecom

Glo Unveils Immersive Gaming Experience, Travel Saga

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With the introduction of Travel Saga, a premium, fast-paced gaming experience that is currently live and accessible to customers on its network, Globacom has lifted the bar for mobile entertainment in the country.

Travel Saga is a story-driven, intricately connected role-playing game designed to provide the thrill, complexity, and competitive intensity of some of the most well-known action games in the world.

The game, which has been painstakingly optimized for mobile devices, redefines mobile gaming as a full-fledged digital battlefield by translating a console-grade experience onto data-enabled handsets.

Fundamentally, Travel Saga takes users on quick virtual journeys against recognizable international landscapes. In a dynamic, ever-evolving gaming environment, players are thrown into furious missions, fierce fights, and ever-expanding tales where talent, strategy, and endurance determine who rises through the ranks to become a true war hero.

In addition to the excitement of fighting, users are encouraged to go to various locations, take part in thrilling challenges, and participate in intense competition for in-app rewards like points and victory badges. With each encounter and accomplishment, the immersion increases with each level, maintaining momentum and excitement.

Flexible subscription plans with one-time or auto-renewal choices are available to subscribers for the service, which costs ₦100 per day and ₦250 per week. By dialing *70021#, customers can quickly subscribe and gain instant access to the action.

With Travel Saga, Glo reaffirms its dedication to innovation and high-end digital experiences, making top-notch gaming easily accessible to its customers. The game offers uninterrupted action, adventure, and competition, all smoothly supported by the Glo network.


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Telecom

SHELT Named in Prestigious 2025 MSSP 250 List for Cybersecurity Excellence

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SHELT, a leading cybersecurity-as-a-service provider, has earned inclusion in the 2025 MSSP 250, the annual ranking of the world’s top 250 Managed Security Service Providers (MSSPs) by MSSP Alert, a CyberRisk Alliance publication.

SHELT Named in Prestigious 2025 MSSP 250 List for Cybersecurity Excellence

SHELT

The list evaluates firms on business performance, service breadth, and industry impact, spotlighting those excelling in growth, operational excellence, and advanced managed security amid rising cyber threats. Selection criteria include annual recurring revenue, profitability, workforce expansion, business growth, and the depth of managed security offerings.

SHELT’s recognition underscores its investments in scalable security operations, threat intelligence, and tailored managed services across multiple regions, enabling clients to navigate complex risk landscapes effectively.

“Being recognised in the MSSP 250 is a meaningful milestone for our team,” stated Youssef Abillama, CEO of SHELT. “It validates our focus on building practical, resilient security services that help organisations manage risk and respond effectively to today’s evolving cyber threats.”

The company hailed the honour as testament to its teams’ dedication and expertise worldwide, reaffirming commitment to enhancing capabilities and delivering trusted cybersecurity solutions.


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Meta Names Ex-Trump Adviser Dina Powell McCormick as President

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Meta Platforms, owner of Facebook, has appointed Dina Powell McCormick, a former adviser to President Donald Trump, as its new president and vice chairman, bolstering its leadership amid aggressive AI and infrastructure expansion.

Meta names ex-Trump adviser Dina Powell McCormick as president

Dina Powell McCormick

The announcement, made on Monday, positions Powell McCormick – who recently stepped down from Meta’s board after eight months – to guide overall strategy, including multi-billion-dollar investments in data centres and global partnerships.

A Goldman Sachs veteran with 16 years in senior roles and prior stints as deputy national security adviser under Trump and in the Bush administration, she brings deep finance and international ties to the role.

Meta CEO Mark Zuckerberg hailed her as “uniquely qualified” for the company’s next growth phase, while President Trump praised the move on Truth Social as a “fantastic choice”.

The hire signals Meta’s efforts to strengthen White House relations, following recent dinners with Trump and U.S. investment pledges worth hundreds of billions


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