Telecom
NCC Invites Partners for Toll-Free 622 Line

Nigerian Communications Commission (NCC) is seeking the partnership of consumers advocacy groups to increase consumers’ awareness of its 622 toll free line.
Mr Abdullahi Maikano, its Director (Consumer Affairs Bureau), made the call in Lagos during the Fourth Quarter Meeting/Open Forum of the Industry Consumer Advocacy Forum (ICAF).
The theme of the forum was ”Telecoms Consumer Dispute Resolution and Redress Mechanism”.
Maikano said that the 622 toll free line is the number consumers could call to seek redress for their complaints on products and services of telecommunications operators.
He said that the consumers advocacy groups should help to ensure that consumers were aware and utilise the toll free line to resolve issues.
According to him, the telecommunications industry is the most regulated in the country where every operator has customer centre to resolve consumers’ issues.
“NCC is doing what it can to ensure that consumers are aware of the toll free line, 622.
“The consumers advocacy groups should help to collect complaints from consumers and take them to the operators; if the operators are not resolving them, then they should bring the issues to NCC,” he said.
Prof. Felicia Monye, the President of ICAF, said that the ability of consumers to seek and obtain redress was the hallmark of any consumer protection system.
Monye said that for consumers to enjoy their positions as kings, they must arm themselves with the knowledge to enforce their rights.
“In other words, they must know their rights under the law. They must also know their obligations because rights and obligations are reciprocal.
“The importance of effective consumer redress cannot be over-emphasised. If there is no effective redress mechanism, there is no consumer protection.
“In this case, consumer protection will remain within the domain of regulators and suppliers of products and services,” she said.
According to her, ICAF is set to empower consumers with the knowledge to seek redress and serve as active drivers of the telecommunications sector in Nigeria.
Mrs Oluwaleke Ogundipe, the Director, Surveillance and Enforcement of the Consumer Protection Council (CPC), said that apart from providing redress to aggrieved consumers, the best redress would come from the consumers’ understanding of their rights.
Ogundipe said that an informed consumer would know his rights, demand them and probably receive redress without recourse to regulatory agencies.
She said that continuous sensitisation of consumers was necessary in the complaint redress process.
Telecom
Safer Internet Day: Sophos Warns – 42% Attacks Hit Stolen Logins in 2025

Sophos, a leading provider of innovative cybersecurity solutions, shared practical advice to help internet users safeguard their credentials and maintain continuous protection online.

Sophos
According to the upcoming Sophos Active Adversary Report, compromised credentials were the leading cause of attacks (42.06%) in 2025.
This is a strong trend that continues to dominate the scene, with cyber attackers demonstrating ever-increasing ingenuity and relying on new tools to compromise the security and privacy of internet users.
John Shier, Field CISO Threat Intelligence at Sophos, said: “The way attackers are using automation and generative AI to massively increase the speed and volume of their attacks suggests that attacks will become faster and more sophisticated. The best approach to protecting our identities and digital data is to take a proactive stance on defense.”
“Criminals are increasingly targeting people rather than devices, and this trend is expected to continue and even accelerate. Once again, AI is being used as a weapon to create highly detailed phishing lures to entice people to disclose passwords or financial information through well-designed emails, text messages, and WhatsApp messages.”
1. Keep your devices up to date: the most important and simplest measure you can take to protect yourself in the long term.
Cybercriminals are constantly on the lookout for computers that don’t have all the latest security patches, making them easy targets for compromise. This includes computers, laptops, smartphones, tablets, and home Internet/Wi-Fi routers. In most cases, you just need to click “Check for Updates” or “Update Now” and allow the device to restart.
2. Use a password management tool, whether it is built into an operating system or a third-party tool.
Password uniqueness and complexity are then managed automatically, greatly facilitating account isolation and protection.
3. Enhance protection with phishing resistant (MFA).
Many websites offer the option of using an “authentication app,” a smartphone app that displays a unique code for a short period of time, which must be entered after the password, making it much more secure than simply using a password.
Better still, there is a new solution called “passkeys,” which generally uses biometric authentication on your smartphone (face scan, fingerprint) to log in without any password. This is the best choice when available.
John Shier concludes: “Criminals will never stop trying to steal from us, so we must remain vigilant. We know that they are constantly improving and becoming more skilled at deceiving us, so it’s up to us to move forward and improve our protections to stay safe.”
For more information, please visit: https://www.sophos.com
Telecom
EU Eyes Interim Ban on Meta’s WhatsApp AI Restrictions

European Union has launched a formal challenge against Meta Platforms over a new policy restricting third-party artificial intelligence tools on WhatsApp.

Meta
Regulators accuse the U.S. tech giant of abusing its dominant position in the messaging market to favor its own AI assistant.
On January 15, Meta implemented changes to the WhatsApp Business API, allowing only its proprietary Meta AI to operate while blocking rival chatbots.
The European Commission quickly responded with a statement of objections and announced plans for interim measures to prevent “serious and irreparable harm” to competitors during the ongoing investigation.
EU antitrust chief Teresa Ribera stressed the need to safeguard competition in the booming AI sector. “We cannot allow dominant tech companies to illegally leverage their dominance for an unfair advantage,” she said.
Interim steps could force Meta to restore access for third-party AI tools on WhatsApp pending the probe’s outcome.
Meta defended the policy, insisting the WhatsApp Business API serves business-to-customer needs, not general AI distribution.
A spokesperson highlighted alternatives like app stores, devices, and websites for other AI options, rejecting claims that the API is essential for chatbots.
This dispute echoes actions elsewhere: Italy restricted Meta similarly last December, while Brazil recently lifted a comparable court order.
As AI integrates deeper into daily apps, the EU’s moves signal heightened scrutiny on tech gatekeepers.
Telecom
Webb Fontaine Unveils AI Customs Revolution at WCO Abu Dhabi Summit

Webb Fontaine has launched Webb Fontaine Zerø, a groundbreaking AI-powered Customs platform, at the 2026 WCO Technology Conference in Abu Dhabi, drawing over 1,500 delegates from 100+ countries.

Webb Fontaine
CEO Alioune Ciss unveiled the LLM-based concept during the keynote, calling it a “complete reset” from legacy systems – embedding AI across operations for real-time regulatory adaptation, risk management, and trade facilitation under the theme “Customs Agility in a Complex World.”
CTO Ara Shamirzayan led panels on AI risk analytics, while GM Anicet Houngbo moderated border digitalization talks showcasing emerging market successes.
The firm’s stand hosted Zerø demos, interactive sessions, and a sponsored gala dinner, reinforcing WCO ties via SAFE Framework and PSCG contributions.
Webb Fontaine eyes global partnerships to deploy agile, future-proof Customs tech amid rising trade demands.
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