Nigerian Communications Commission, NCC, has bolstered consumers confidence about providing enabling environment for them to receive adequate information and education as well as the protection of their rights to be served better.
Olubunmi Bamijoko, Zonal Controller of the Ibadan Zonal Office, stated this recently in Ilorin at the Consumer Conversation forum organised by the Commission at the auditorium of the University of Ilorin, Kwara State.
Bamijoko told the participants that included Principal Staff of the University, students and representatives of the Mobile Network Operators (MNOs) that the Conversation is designed to address the challenges of the Nigerian telecom consumers.
He noted that,the forum came into force as a key component of the Commission’s declaration of 2017 as “Year of the Nigerian Telecom Consumer” and it is intended to sensitize telecom consumers about their rights and privileges through increased information and enlightenment that will nudge them to demand for their rights as subscribers to telecom services.
Bamijoko, assured the participants that the Commission is determined to ensure that there is improvement in consumer experience and consumer satisfaction, and that explains why NCC provided the 2442 DO NOT DISTURB Short Code that enables consumers to manage unsolicited telemarketing messages they receive on their devices; as well as the provision of the 622 Toll Free Line through which consumers can escalate issues already reported to their service providers but which have not been addressed satisfactorily.
He enjoined the consumers to take advantage of these opportunities provided by NCC to address some of the challenges they encountered as telecom subscribers.
He also allayed the fears of the general public about the Electromagnetic Field (EMF) radiation and asked them to dismiss information alleging correlation between base stations and ill-health because there is no support for such assertion in scientific research.
Chimezie Amadi, Heads licensing and consumer affairs at the Zone also informed the participants that the Commission is focused on improving the Quality of Service through religious monitoring of compliance by operators to the Parameters and KPIs that have been set in that regards.
Amadi said the Commission periodically monitors the Drop Call Rate, Call Setup Success Rate, Operators’ Customer Care Centres, and the conduct of Customer Satisfaction Surveys in order to ensure consumers experience improved service quality.
The programme ended with a question and answer session that was interactive, lively and engaging.
All the representatives of the MNOs waited behind after the programme to address issues raised by the consumers at event.